Madhya Pradesh Urban Development Company Limited (MPUDC)

(Department of Urban Development and Housing, Government of Madhya Pradesh)

Project Management Unit

NIT No. PMU/ENG/2022/2458 Bhopal, Dated 17.03.2022

NOTIFICATION FOR INVITATION FOR EXPRESSIONS OF INTEREST (EOI)

RECRUITMENT OF INSTITUTIONAL DEVELOPMENT AND CAPACITY BUILDING

CONSULTANTS (IDCB)
(Package No. MPUSIP/IDCB 01)

NOTIFICATION FOR INVITATION FOR EXPRESSIONS OF INTEREST (EOI)

1. Government of Madhya Pradesh (GOMP) through Government of India (GOI) has signed a
loan with the Asian Development Bank (ADB) for the Additional Financing to Madhya Pradesh
Urban Services Improvement Project (MPUSIP), referred further as ‘the Project’. The list of
towns included under the Project is in Appendix I. The Overall Project (ongoing and proposed
project) envisages to deliver:
a. Continuous, pressurized, safe and sustainable drinking water through private household
metered connections in 128 towns in the State; (64 Towns in Phase-I and 64 Towns in
additional financing).
b. Sewage collection and treatment services in 10 identified towns; and improved storm water
collection and treatment system in 08 identified ULBs towns; and
c. Integrated Urban Development Action Plan of two identified ULBs and detailed design report of
prioritized investment; and
d. Institutional Development and capacity building comprising of establishing GIS system,
capacity building of participating urban local bodies (ULBs) in contract management, improving
local operators’ capability through global partnership and building capacity of the implementing
agency, urban local bodies and services utilities for ensuring long term sustainability of
services.
2. This invitation for Expression of Interest (EoI) is for the recruitment of Institutional Develpment
and Capacity Building Consultancy (IDCB) for sub-project towns of MPUSIP to assist the
Project Management Unit (PMU) and Project Implementation Units (PIUs) in Development
institutional and human capacities at the level of urban local bodies to ensure sustained
service improvements, optimum use of scarce water resources, sustainability of investment,
gender equality and consultations and public awareness during the project period through a
structured BCC plan and gender equality and social inclusion (GESI).
3. The duration of consulting services will be initially for 60 months and extendable further on
mutual acceptance for as per requirement.
4. The Madhya Pradesh Urban Development Company Limited (MPUDC) intends to engage a
national consulting firm with relevant experience using the Quality and Cost based (QCBS)
selection method with a quality-cost-ratio of 90:10.
5. Reputed Consulting firms (single entities, joint ventures or consortiums) with demonstrated
experience in successfully managing time bound externally aided, urban water supply and
sanitation projects are invited to express their interest. Consultants may associate to
enhance their qualifications.

1
6. The format for Expression of Interest can be downloaded from the MP Government e-
procurement portal www.mptenders.gov.in, cms.adb.org or www.mpudc.co.in, wherein the
notification and format for submission of EOI is posted, CSRN will be available on
cms.adb.org.
7. Procedure for downloading the EoI format and submission through M.P. Government’s e
Procurement Portal is available in the user guide at www.mptenders.gov.in and cms.adb.org
8. A pre-submission conference will be held on 31.03.2022 at 11.30 hours in the office of
Engineer-in-Chief, MPUDC, 2nd floor, Amarkantak Bhawan, Press Complex, M.P Nagar,
Zone -I, Bhopal - 462004 Madhya Pradesh
9. EOI should be submitted electronically through the Government of Madhya Pradesh E-
procurement Portal www.mptenders.gov.in or from consultant management system (CMS) of
ADB www.cms.adb.org not later than 15.00 hours Indian Standard Time, 26.04.2022.
10. Only top 06 (Six) shortlisted firms will be issued with Request for Proposal (RFP) documents
and invited to submit detailed technical and financial proposals.
11. Please contact Mr. Girish Chandra for any information or clarification regarding the
submission, clarification of EoI by mailing to mpusipbpl@gmail.com/phone no: +91-755-
2763060,61,62 and Fax: +91-755-276-3868.
12. The Engineer-in-Chief reserves all the rights to accept or reject any or all Expressions of
Interest or withdraw the notification without assigning any reason.

Engineer in Chief,
Madhya Pradesh Urban Development Co Limited (MPUDC)
2nd floor, Amarkantak Bhawan, Press Complex, M.P Nagar, Zone -I, Bhopal – 462004
Tel: +91-755-276-3060, 61, 62; Fax: +91- 755 – 276-3868;
Email: mpusipbpl@gmail.com

2
 Madhya Pradesh Urban Development Company Limited
(MPUDC)

Madhya Pradesh Urban Services Improvement Project (MPUSIP)

Consultancy Services for recruitment of

INSTITUTIONAL DEVELOPMENT AND CAPACITY BUILDING CONSULTANTS (IDCB)
Package No. MPUSIP/IDCB 01

Format for Expression of Interest

(to be submitted by interested consulting firms)
March, 2022

Madhya Pradesh Urban Development Company Limited

(Department of Urban Development and Housing, Government of Madhya Pradesh)
Project Management Unit
13, Amarkantak Bhawan, Indira Press Complex, Zone- I, M.P Nagar,
Bhopal – 462004
Tel: +91-755-276-3060, 61, 62; Fax: +91- 755 – 276-3868;
Email: mpusipbpl@gmail.com

3
Contents :-

Section 1: Project Background.......................................................................................................... 1

Section 2: Instructions to Consultants ............................................................................................... 3
Section 3: Qualification and Evaluation Criteria ................................................................................ 4
Section 4: Format for Expression of Interest ..................................................................................... 8
Format 1 Letter of Submission of Expression of Interest ............................................................ 9
Format 2: Consulting Firm Information....................................................................................... 10
Format 3: Details establishing the competence and eligibility of consultant .......................... 15
Section 5 - Outline Terms of Reference .......................................................................................... 16
Appendix I – List of Project Towns ................................................................................................. 17

4
 Madhya Pradesh Urban Development Company Limited (MPUDC)

Consultancy Services for Institutional Development and Capacity Building Consultants

(IDCB) For Package No. MPUSIP/IDCB 01

FORMAT FOR EXPRESSION OF INTEREST

Section 1: Project Background

1. Government of Madhya Pradesh (GOMP) through Government of India (GOI) has signed
a loan with the Asian Development Bank (ADB) for the Additional Financing to Madhya Pradesh
Urban Services Improvement Project (MPUSIP), referred further as ‘the Project’. The list of towns
included under the Project is in Appendix I. The Overall Project (ongoing and proposed project)
envisages to deliver:

a. Continuous, pressurized, safe and sustainable drinking water through private household
metered connections in 128 towns in the State; (64 Towns in Phase-I and 64 Towns in
additional financing).
b. Sewage collection and treatment services in 10 identified towns; and improved storm water
collection and treatment system in 8 identified ULBs towns; and
c. Integrated Urban Development Action Plan of two identified ULBs and detailed design report
of prioritized investment; and
d. Institutional Development and capacity building comprising of establishing GIS system,
capacity building of participating urban local bodies (ULBs) in contract management,
improving local operators’ capability through global partnership and building capacity of the
implementing agency, urban local bodies and services utilities for ensuring long term
sustainability of services.
2. This invitation for Expression of Interest (EoI) is for the recruitment of Institutional
Development and Capacity Building Consultants (IDCB) for sub-project towns of MPUSIP to
assist the Project Management Unit (PMU) and Project Implementation Units (PIUs) in
Development institutional and human capacities at the level of urban local bodies to ensure
sustained service improvements, optimum use of scarce water resources, sustainability of
investment, gender equality and consultations and public awareness during the project period
through a structured BCC plan and gender equality and social inclusion (GESI).
3. The duration of consulting services will be initially for 60 months and extendable further on
mutual acceptance as per requirement.
4. The Madhya Pradesh Urban Development Company Limited (MPUDC) intends to engage
a national consulting firm with relevant experience using the Quality and Cost based (QCBS)
selection method with a quality-cost-ratio of 90:10.
5. Reputed Consulting firms (single entities, joint ventures or consortiums) with demonstrated
experience in successfully managing time bound externally aided, urban water supply and
sanitation projects are invited to express their interest. Consultants may associate to enhance
their qualifications.
6. MPUDC is looking for a firm who has a demonstrated experience in:

a) Community Mobilization
b) Behavior Change Communication
c) Information, Communication and Education

1
 d) Training
e) Monitoring and Evaluation
f) Responsible Exit
g) Financial Management;
h) Urban Governance;
i) Information Base;

7. An outline Terms of Reference (ToR) is provided at Section 5 detailing scope of services,

an indicative team and qualification requirements along with the timelines. The consultants are
required to carefully understand, review the ToR before preparing the submission of their
application for expressing their interest. The consultant can provide brief comments and
summarise key issues if any on the proposed scope, timelines and qualification requirements for
ensuring successful and timely implementation of the project.

2
 Section 2: Instruction to Consultants
1. The instructions given below are for the purpose of guidance to the consultants on key
issues and are not exhaustive. The consultants may wish to approach the PMU on any queries in
this regard on or before the pre submission conference.

2. It is expected that the consultants should commence working from the second quarter of
2022.

3. The Madhya Pradesh Urban Development Co Limited reserves all the rights to accept or
reject any or all the EoI or withdraw this EoI without assigning any reason.

4. The Expression of Interest should be submitted in the form prescribed in Section 4 of this
document. Any additional document / information desired to be submitted, could be provided at
the end of the document.

3
 Section 3: Qualification and Evaluation Criteria
1. The criteria for short listing is provided in Table 2 provided at the end of this section.

2. For purpose of evaluation, the consultant experience in the projects successfully completed
since 1st January 2012 shall only be considered.

3. While evaluating the eligible projects in terms of consultant fee received or the capital cost of
project prepared by the consultant the financial values will be adjusted to assess the Net
Present Value (NPV) by using the inflation adjustment factors provided below.

Table 1: Factors for assessing the Net Present Value

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
1.63 1.54 1.46 1.38 1.31 1.24 1.18 1.11 1.06 1.00

4. While evaluating the financial values in foreign currency the selling rate of the particular
currency as announced by the Reserve Bank of India applicable on the date of submission of
EoI shall be considered.

5. Wherever experience in similar nature of work is stipulated it means specific experience in

Urban Water Supply and Sewerage Projects.

6. All project data sheets submitted in proof of eligibility shall not exceed more than one A4 size
sheet and shall comprise of following minimum details.
a) Name of the project
b) Location
c) Funding agency
d) Name of the client
e) Brief scope of assignment
f) Date of commencement
g) Contractual date of completion/Actual date of completion
h) Total value of project
i) Value of consultancy fee billed by the firm as lead or associate respectively
j) Man Months provided by the firm
k) Names and positions of key personnel provided by the firm
l) Key responsibilities of the firm

7. For providing eligibility details, the consultant should provide summary against each criteria of
eligibility supported by respective annexures and documentary proof including work order,
completion certificate of the client.

8. For assessing the eligibility of consortium or joint venture of two or more firms with regard to
management competence, the qualifications and experience of the lead firm shall only be
considered.

4
9. A consultant shall be awarded total eligible points if the experience for the specific eligibility
criteria is demonstrated in the capacity of a lead firm. In case, the firm is claiming the requisite
experience in the capacity of an associate or as sub-consultant, the eligibility points shall be
awarded in proportion to the percentage of payments received by the associate firm out of total
contract value of the eligible assignment. (for example if the eligible points for a criteria are 10,
the lead firm will be awarded 10 if the experience is claimed in the capacity of a lead firm. In
the event that the firm is claiming the experience in of an associate or sub-consultant, whose
payments are say 30% of the total contract value then the firm will be eligible for award of 3
points)

10. In the event that two consultants are awarded same scores then the selection will be based
on following order of subsets (i) highest in management competence; (ii) highest in technical
competence and (iii) highest in annual average turnover and (iv) longest period of corporate
incorporation.

5
 Table 2: Qualification and Evaluation Criteria

Code Eligibility Criteria Allocated marks for

Sub- Sub-
Group Group Criteria
group group
1 Management Competence 30
1.1 Consultant's incorporation 5
(i) Greater than or equal to 20 years 5
(ii) 15 to <20 Years 4
(iii) 10 to <15 Years 3
Not
(iv) Less than 10 years
eligible

Average Annual Turnover in consulting assignments

1.2 during FY2018-19; FY2019-20; FY2020-21 (audited 10
statements to be considered)

(i) >= INR 20 Cr. 10

(ii) >=INR15Cr. and <INR20 Cr 8

(iii) >=INR10Cr. And <INR15 Cr. 6

Less than Rs. 10 Cr Not

(iv)
eligible

Firm's system on quality management (ISO & similar

1.3 5
certifications) / internal control / trouble shooting etc.
ISO 9001 or ISO 14001 certification at corporate
(i) 5
level

Successful completion of consultancy assignments of

Institutional Development and Gender action plans
1.4 activities in Urban Projects having at least 300 person 10
months:

(i) >= 4 assignments 10

(ii) >= 3 assignments 8
(iii) >= 2 assignments 6
(iv) Less than 2 assignments 0

2 Technical Competence 60
Successful completion of Institutional Development,
Capacity Building programmes and Gender action
2.1 plans activities during the design build period or 20
operation service in Urban Projects costing at least
INR 100 Cr of composite project value since 1st

6
Code Eligibility Criteria Allocated marks for
Sub- Sub-
Group Group Criteria
group group
January 2012

(i) 5 projects and above 20

(ii) 4 projects 15
(iii) 3 projects 10
(iv) Less than 3 projects 0

Successful completion of consultancy assignments

funded by multi-lateral financial institutions (like
2.2 ADB, WB, JICA, DFID etc.) with total contract value 20
of fee in each contract not less than Rs. 10 Cr

(i) 5 projects and above 20

(ii) 4 projects 16
(iii) 3 projects 12
(iv) Less than 3 projects 0

Experience in provision of consultancy services in

Institutional Development, Capacity Building
2.3 programmes and Gender action plans activities in 20
urban programs/Projects

(i) 5 assignments and above 20

(ii) 4 assignments 15
(iii) 3 assignments 10
(iv) Less than 3 0
3 Geographic Competence 10
Working experience in the state of Madhya Pradesh
3.1 5
(MP)
(i) 5 assignments and above 5
(ii) >= 4 assignments 3
(iii) >= 3 assignments 1
(iv) Less than 3 0
Working experience in other states of India
3.2 5
excluding MP
(i) 5 assignments and above 5
(ii) >= 4 assignments 3
(iii) >= 3 assignments 1
(iv) Less than 3 0

7
 Section 4: Format for Expression of Interest

Note:

1) The Expression of Interest shall be submitted in the formats provided hereunder. Any
additional information that the consultant wishes to provide can be provided at the end as an
Annexure.
2) The notes given in brackets and in italics are for guidance and should be deleted while
submitting the proposal.

8
 Format-1: Letter of Submission of Expression of Interest
(to be submitted in the letterhead of the consulting firm and signed by an authorized
representative)

Reference No. Date:

The Managing Director,

Madhya Pradesh Urban Services Improvement Project,
2nd floor, Amarkantak Bhawan, Press Complex, MP Nagar, Zone -I
Bhopal 462004

Sub: Madhya Pradesh Urban Services Improvement Project - Expression of Interest for
Institutional Development and Capacity Building Consultants (MPUSIP/IDCB/01).

Dear Sir,

We are pleased to express our interest for undertaking the subject assignment for provision of
Institutional Development and Capacity Building Consultant.

Our Expression of Interest is in the pages to follow for your consideration and is valid for a period
of 180 days from the last date prescribed for submission of this EoI.

We would be pleased to provide any additional information required in this regard.

We understand that the PMU, MPUSIP has rights to consider or reject our proposal without
assigning any reason.
Name .....................................................................................................................................
In the capacity of ...................................................................................................................
Signed ...................................................................................................................................
Duly authorized to sign the Bid for and on behalf of ...............................................................

9
 Format 2: Consulting Firm Information
Expression of Interest (EOI) Consulting Firms

Project Number
Expression of Interest for Institutional Development and
Project Name Capacity Building Consultants (IDCB) under MPUSIP- Additional
Financing
Project Country India

I. Consulting Firm Information

CMS No. / date: Country of Incorporation:

Consultant Name: Acronym:

EOI Submission Authorized by: Position

Associations (Joint Venture or Sub-consultancy)

Joint Venture EOI

CMS Country of
Consultant Acronym (JV) or Sub- Submission Position
No.1 Incorporation2
consultant Authorized By

Present the rationale for and benefits of working in association (JV or Sub-consultant) with others
rather than undertaking the assignment independently (as appropriate). Describe the proposed
management and coordination approach of the association and the role of each firm.

I confirm that:
Documentation regarding our corporate structure including beneficial ownership has been
attached.

Documentation regarding our Board of Directors has been attached.

A written agreement to associate for the purpose of this Expression of Interest has been
signed between the consortium partners and has been attached.

Once your team is shortlisted and invited for submission of the Proposal, it is not permissible to
transfer the invitation to any other firm, such as Consultant’s parent companies, subsidiaries and
affiliates. The Client will reject a Proposal if the Consultant drops a JV member without the Client’s

10
prior consent, which is given only in exceptional circumstances, such as debarment of the JV
partner or occurrence of Force Majeure.1

II. Assignment Specific Qualifications and Experience

For online submission: Your EOI shall demonstrate technical competence and geographical
experience based on project references entered in full registration under your CMS profile. We
encourage you to update Project Information under your CMS prior to filling EOI.
For offline submission: Please provide relevant project information in Section E below.

A. Technical Competence

Cross-referencing from your profile projects in Section E. Project References, highlight the
technical qualifications of your entity/consortium in undertaking similar assignments. Provide
details of past experiences working with similar project authorities.

B. Geographical Experience

Cross-referencing from your profile projects in Section E. Project References, present

experiences in similar geographic areas.

C. Management Competence (Please answer each question in one paragraph of 3-5

sentences)

1. Describe standard policies, procedures, and practices that your entity has to assure quality
interaction with clients and outputs. Please state if your company is ISO certified.

2. How will your firm/consortium handle complaints concerning the performance of experts or
quality of the reports submitted for this assignment? What internal controls are in place to address
and resolve complaints?

1
Paras. 3 and 7, Section 1 of the Standard Request for Proposal (SRFP), ADB website.

11
3. How will you ensure the quality of your firm’s/consortium’s performance over the life of this
assignment?

4. Describe standard policies, procedures and practices that your firm has put in place to
avoid changes/replacements of personnel and to ensure the continuity of professional services
once contracted.

5. Describe what social protection practices you have in place to safeguard the well-being of
your proposed experts? Specifically describe arrangements you have in place for medical,
accident, and life insurance coverage during the assignment.

D. Other Information (maximum of 500 words)

E. Project References

Please select most relevant projects to demonstrate the firm’s technical qualifications and
geographical experience (maximum 10 projects).

SN Project Period Client Country Firm

1
2
3
4
5
6
7
8
9
10

12
Project Summary
SN 1
Project Title
Country /
Region
Start Date
Completion
Date
Continuous /
Intermittent
Client
Funding Source
Description (indicate your role and input in Man-months)

SN 2
Project Title
Country /
Region
Start Date
Completion
Date
Continuous /
Intermittent
Client
Funding Source
Description (indicate your role and input in Man-months)

(Please insert more tables as necessary)

III. Comments on Terms of Reference

IV. Comments on Budget Adequacy

V. Key Considerations in approaching this assignment (no more than 9,000 characters
summarizing approach and methodology)

13
VI. Eligibility Declaration2

We, the undersigned, certify to the best of our knowledge and belief:

We have read the advertisement, including the terms of reference (TOR), for this
assignment.

Neither the consulting firm nor its JV member or sub-consultant or any of its experts
prepared the TOR for this activity.

We confirm that the project references submitted as part of this EOI accurately reflect the
experience of the specified firm/consortium.

We further confirm that, if any of our experts is engaged to prepare the TOR for any ensuing
assignment resulting from our work product under this assignment, our firm, JV member or
sub-consultant, and the expert(s) will be disqualified from short-listing and participation in
the assignment.

All consulting entities and experts proposed in this EOI are eligible to participate in ADB-
funded, -supported and –administered activities.

The lead entity and JV member or sub-consultant are NOT currently sanctioned by ADB or
other MDBs. Neither the consulting firm nor the JV member or sub-consultant has ever been
convicted of an integrity-related offense or crime related to theft, corruption, fraud, collusion
or coercion.

We understand that it is our obligation to notify ADB should any member of the consortium
become ineligible to work with ADB or other MDBs or be convicted of an integrity-related
offense or crime as described above.

JV member or sub-consultant, including all proposed experts named in this EOI, confirmed
their interest in this activity in writing.

JV member or sub-consultant, including all proposed experts named in this EOI, authorized
us in writing to represent them in expressing interest in this activity.

None of the proposed consortiums are subsidiaries of and/or dependent on the Executing
Agency or the Implementing Agency or individuals related to them.

We understand that any misrepresentations that knowingly or recklessly mislead, or attempt

to mislead may lead to the automatic rejection of the proposal or cancellation of the
contract, if awarded, and may result in further remedial action, in accordance with ADB’s
Anticorruption Policy.
Name .....................................................................................................................................
In the capacity of ...................................................................................................................
Signed ...................................................................................................................................
Duly authorized to sign the Bid for and on behalf of ................................................................

2
Eligibility refers to ADB’s Guidelines on the Use of Consultants by Asian Development Bank and its Borrowers2013
or ADB Procurement Policy 2017 and Procurement Regulations for ADB Borrowers 2017,as relevant.

14
 Format 3: Details establishing the competence and eligibility of consultant

Sl. Criteria Details

No.
A Management Competence
1. Details of Consultant’s Incorporation Annexure 1: Proof of Incorporation
Average Annual Turnover in consulting assignments only Annexure 2: Details of Turnover. (Summary
2. (3 years – 2018-19; 2019-20; 2020-21) (audited statements details in the first page followed by audited
to be considered) statements)
3. ISO Certifications Annexure 3: Certifications
Annexure 4: Details of Internal Quality
Control Systems describing:
(i) Standard policies, procedures and
practices that the entity has to assure quality
4. Internal quality control systems
interaction with clients and outputs.
(ii) Quality control procedures adopted
by the firm with examples of projects in
which these were followed
Successful completion of consultancy assignments of
Annexure 5.
Institutional Development and Gender action plans
5.
activities in urban Projects having at least 300 person
months:

B. Technical Competence

Successful completion of Institutional Development,

Capacity Building Programmes and Gender action plans Annexure 6: List of similar projects
activities during the design build period or operation service completed along with the completion
6.
in Urban Projects costing at least INR 100 Cr of composite certificate and work order of the client since
project value since 1st January 2011. 1st January 2012

Successful completion of consultancy assignments funded Annexure 7: List of projects similar to the
by multi-lateral financial institutions (like ADB, WB, JICA, assignments along with the completion
7. DFID etc.) with total contract value of fee in each contract certificate and work order of the client in
not less than Rs. 10 Cr. externally aided projects (like ADB, WB,
JICA, DFID etc.) since 1st January 2012
Experience in provision of consultancy services in Annexure 8: Details of similar assignments
Institutional Development, Capacity Building programmes along with the completion certificate and
8 and Gender action plans activities in urban development work order of the client as specified in the
programs/Projects. criteria in the last 10 years
C. Geographic Competence
Annexure 9: List of projects along with the
completion certificate and work order of the
9. Working Experience in the State of Madhya Pradesh (MP)
client worked in Madhya Pradesh since 1st
January 2012
Annexure 10: List of projects worked in
10. Working Experience in other States of India excluding MP other parts of India (other than Madhya
Pradesh) since 1st January 2012

Page 15
 Section 5 - Outline Terms of Reference
A. Background

1. Introduction

1. Government of Madhya Pradesh (GOMP) through Government of India (GOI) has signed a
loan with the Asian Development Bank (ADB) for the proposed Additional Financing to Madhya
Pradesh Urban Services Improvement (MPUSIP), referred further as ‘the Project’. The lists of
towns included under the Project are in Appendix I.
2. The Overall Project (ongoing and project) envisages to deliver:
i. Continuous, pressurized, safe and sustainable drinking water through private household
metered connections in 128 tier II urban local bodies (ULBs) in the State;
ii. Integrated storm water and sewage management system (treatment and collection)
improved in 8 identified ULBs;
iii. Integrated Urban Development Action Plan of two identified ULBs and detailed design report
of prioritized investment; and
iv. Institutional Development and capacity building comprising of establishing GIS system,
capacity building of participating ULBs in contract management, improving local operators’
capability through global partnership and building capacity of the implementing agency,
urban local bodies and services utilities for ensuring long term sustainability of services.
3. The Project will cover water supply interventions for 64 ULBs, integrated storm water and
sewage water collection system for 8 ULBs following citywide inclusive sanitation approach,
integrated urban development action planning of two ULBs and detailed design report of
prioritized investment and institutional Development and capacity building of UDHD, MPUDC,
and participating ULBs.
4. The loan agreement with the ADB has been concluded in October, 2020 and is effective from
29/12/2020.

2. Project Components:
1. The indicative activities for the Project financing are given in Table 1 below.

Outputs Summary Details

Water Supply • Construction of water supply facilities, using hybrid contract with design-
build for Anicut, Intake well, Over Head Tanks, Water Treatment Plants,
item rate for pipe laying works, etc and 10 years O&M service for achieving
universal coverage of water supply services ensuring continuous
pressurized (24x7) water supply through private individual house service
connections to the resident population in 64 tier II towns of Madhya Pradesh
servicing about 1.3 million projected population (Year 2018)
Wastewater • Provision of sewage and storm water collection and treatment system in
management eight towns (Sanchi, Dhamnod, Nagda, Khajuraho Rajnagar, Maihar, Betul
and Raghogarh) including operation and maintenance services for ten years
to be implemented in the proposed project Retrofitting sewage system for
mainstreaming city-wide sanitation, cotreatment facility in 8 towns including
drainage in 6 towns
Institutional • Support to MPUDC/Project Management Unit and Project Implementation
Development Unit for Project Management, design and supervision; and institutional
and Capacity development and capacity building, Setting up of GIS based water and
Building of sanitation asset management and service delivery monitoring system.
UDHD • Reaching additional 214,000 households by behavior change awareness
MPUDC and raising campaigns on water conservations, environmental protection and
ULBs hygiene.
• Delivery of volumetric water billing services to 100% customers.

Page 16
 • Setting of geographical information system-based asset management a
service delivery monitoring system.
• Implementation of water safety plans.
• Implement training to enhance UDHD, MPUDC and ULBs staff including
women staff skills in the water and wastewater management in line with
current and future needs.
• Detail design of prioritized investment of integrated urban development
action plan

3. Project Organization
1. The State’s Urban Development and Housing Department (UDHD) of GoMP will be executing
agency (EA) and the Madhya Pradesh Urban Development Co Limited (MPUDC) will be the
implementing agency (IA). A central Project Management Unit (PMU) attached to MPUDC will
be responsible for implementing the Project. The PMU will be supported by 10 project
implementation units (PIUs) strategically located with a flexibility to redeployment depending
upon status of implementation and requirements support. Water Supply and Sanitation Section
of each project will be liaising and provide inputs to field level activities on behalf of project
ULBs. An Empowered Committee is constituted by the GOMP to be responsible for effective
and timely implementation of the Project
2. Consultants in preparation of preliminary engineering designs, a Project Management, Design
and Supervision Consultant (PMDSC) with central team located in PMU and field teams
located in PIUs who shall be responsible for implementation of the Project.
3. All infrastructure contracts will be procured through hybrid performance-based contracts
(PBCs) design-build-operate STP and WTP and item rate pipeline works with 10 years of O&M
contract. The Project implementation shall be carried out in accordance to the project
administration manual (PAM) in conformity to the accepted principles embodied in ADB’s
Procurement and Project Safeguard Policies.

4. Project Phases

1. Overall implementation is divided into phases:

2. Procurement of almost all the towns has been completed but for remaining towns a period of 4
Months has been kept during which the key activities comprise of review of preliminary design
reports, procurement of remaining packages and developing and instituting all safeguard
systems and protocols, and establishing monitoring systems, preparing Project operations
manual, financial management plan and developing protocols for monitoring the achievement
of results and compliance to Project safeguard systems. The consultant will prepare
preliminary and detail design, if required, of prioritized invest
3. Construction (up to three years): This shall include the period of detailed design and
construction of work for water supply and wastewater management projects by the DBO
contractor and commencement of service delivery to the beneficiary population. The key
activities of PMDSC are to support MPUDC in overall project management including
preliminary design of prioritized investment if any, supervision and contract managements. The
key activities shall comprise of review and finalization of designs and contract management for
ensuring effective and timely project implementation including compliance with safeguards
requirements; periodical monitoring of achievement of results, project financial management,
institutional Development and capacity development including monitoring of implementation of
sustainability plan and policy support comprising of advising the GoMP on tariff requirements
for ensuring cost recovery and developing asset management plans.
4. Operations and Maintenance (10 years) ADB financing will be till loan closing date): This
period shall include operation and maintenance of water supply and wastewater management
projects. The key activities during this phase shall comprise of continued monitoring and
reporting achievement of results, financial management and monitoring the compliance of

Page 17
 safeguards and continued contract management and monitoring for ensuring effective and
efficient service delivery.
B. Purpose of the Assignment

1. The implementation arrangements include Institutional Development and Capacity Building

consultants (IDCB) at the project level to assist PMU and PIUs in Development institutional and
human capacities at the level of urban local bodies to ensure sustained service improvements,
optimum use of scarce water resources, sustainability of investment, gender equality and
consultations and public awareness during the project period through a structured BCC plan
and gender equality and social inclusion (GESI). IDCB will have three units: (i) Core unit based
at Bhopal (ii) Coordinators at PIU level (one for 2 PIUs) and (iii) Support field staff for each
project town. Where there is a requirement of engaging third party agencies for the purpose of
capacity building or awareness generation or evaluation study, ISCBC will be responsible for
coordinating with them and supervising their work.

C. Duration and Location of Services

1. The consultancy will be initially for 60 months, which can be extended further on mutual
acceptance for as per requirement. The core unit will be based at Bhopal, cluster units will be
based in respective PIUs and support staff will be placed at town level (one per town) as per
the project requirements.

D. Scope of Services:

1. IDCB Consultants will work to provide institutional support to PMU, PIU and ULBs in
establishing systematic governance practices, institutionalizing financial management
practices, backstopping support for financial planning, implementing reforms, monitoring and
evaluation, implementing all the activities specified in the Behaviour Change Communication
plan (BCC), the Gender and Social Inclusion action plan (GESI), and other capacity building
activities as detailed below ( but not limited to):

(i) Assist ULBs in improving the water and sanitation operations and management and
monitoring of contracts during O&M period once the systems are handed over to the ULBs;
(ii) Assist in smooth handing over of O&M of the improved system and assist ULBs to take
over the existing and new assets;
(iii) Support ULBs in financial planning and asset management planning for water and
sanitation services which would include providing support in tariff setting in WSS services,
expanding customer base, reducing exemptions in tariff, billing and collection
improvement;
(iv) Facilitate capacity building initiatives such as workshops, trainings, exposure visits for
knowledge transfer in relevant sector;
(v) Coordinate with Elected representatives, Line departments, District administration as per
the projects requirements to implement project activities related to institutional
Development and capacity building;
(vi) Design communication material and strategy to implement BCC plan in project area;
(vii) Design and implement extensive communication campaigns (pre-construction, during
construction and post construction);
(viii) Motivate the end users to apply for connections and seek water and sewer connections
and continue to pay;
(ix) Maintain ward wise sex disaggregated data from the consumer surveys on potential
consumers and new water and sewer connection consumers for analysis and reporting;
(x) Conduct mass awareness campaigns for 100% metered water connections and sewer
connections in designed areas ensuring inclusion of poor and vulnerable groups;
(xi) Implement GESI plan as per the approved framework and conduct GESI related training /
orientations;

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 (xii) Ensure collection and reporting on sex disaggregated data of project staff, consultants,
workforce, labourers, and project related consultations, orientation and training programs
is maintained and reported in progress reports;
(xiii) Implement, Monitor and prepare GESI action plan progress for every quarter to be
submitted to ADB with the project QPRs;
(xiv) Prepare GESI action plan completion report highlighting lessons learned submitted at
project completion;
(xv) Assist PIUs/ULBs for compliance of social safeguards requirements and procedures;
(xvi) Facilitate PMU and PIU in establishing Grievance redressal mechanism and various
levels; and
(xvii) Provide support to PMU and PIUs on documentation and reporting requirements and
timely submission and exit strategy.

E. Team Composition and Qualification requirements:

1. The proposed assignment is for 60 months duration. The consultant’s team will comprise of
national consultants who will work collectively as a team in close coordination with MPUDC,
PMU, PIUs, ULBs and Project Management Design and Supervision (PMDSC) consultants
towards the outputs of the project. The core team is expected to visit the project towns
regularly and spend about one third of the input in the project towns. Women are encouraged
to be a part of the team. The expertise and inputs requirement of IS&CB team are as follows:

Table A 4.5: Expertise and inputs Requirement of ISC&B team

Sr. Expertise Number Total Person

No. months*
Fees Key Personnel (National)
1 Team Leader/ Community development Specialist 1 48
2 Deputy Team Leader/ Urban Institutional Development and 1 24
Governance specialist
3 Governance Specialist 1 6
4 Gender Specialist 1 48
5 BCC Specialist 1 36
6 Training Specialist 1 20
7 Monitoring &Evaluation Specialist 1 20
8 Non-Network Sanitation Expert 1 6
9 Financial Management Specialist 1 12
10 Cluster Coordinators Social, Gender, Communication ( 1 per 2 5 180
PIUs)
Total 400
Fees Non- Key Personnel
11 Social, Gender and Communication Support staff (1 per town) 70 2520
Total 2520
*The deployment schedule to be reviewed periodically.

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F. Educational qualification and experience:

1. The details of educational and experience requirements for each position indicated above are
provided below:

Table A 4.6: Expertise and inputs Requirement of IDCB team

S. Expertise Qualification Responsibility

No. Requirement
Key Personnel
1 Team Leader/ • Post Graduate in Social • Responsible for all the outputs under the
Community Science/ Mass consulting services
development Communication/ • With support from deputy Team leader
Specialist Journalism decide the responsibilities, inputs,
• Minimum 15 years of schedule and activities of all the team
experience in members
community development • Overall project management and
projects administration of community awareness
• Experience of designing and mobilization activities
and implementing • Overall supervision of team personnel
community-based • Coordination with MPUDC PMU, PIU,
programs of which at PMDSC, ULBs and line departments
least 3 are in urban • Design Community awareness and
areas participation activities Selection of third
• Experience of party NGOs, CBOs as required
conducting IEC activities • Work closely with Contractors and ULBs
in urban water supply and support in organizing water and
and sewerage projects sewerage connection camps aiming
• Experience of working in towards 100% connectivity
ADB/ World bank/ KfW • Develop an exit strategy to be taken over
etc. projects will be by ULBs for demand management and
preferred smooth customer interface
• Report to MPUDC PMU and ADB as
required
2 Deputy Team • Post Graduate in Urban • Assist team Leader in delivering all the
Leader/ Urban Planning or related outputs under the consulting services
Institutional discipline • Assist team Leader to decide the
Development • 10 years’ experience in responsibilities, inputs, schedule and
and Governance urban service delivery ( activities of all the team members
specialist Water Supply and • Provide support to MPUDC and project
Sewerage) ULBs in establishing systematic
• water supply and governance practices with priority to
sewerage projects institutionalizing financial management
• Experience of working in practices.
ADB/ World bank/ KfW • Assist ULBs in reviewing increase of tax
etc. projects will be coverage and own source revenue and
preferred forecast ULBs increased financial
• Selection of third party obligation to manage O&M
NGOs, CBOs as • Assist MPUDC and ULBs in developing
required policies for accountability of ULBs
• Work closely with including delegation of powers, human
Contractors and ULBs resource policy, staffing, cost recovery and
and support in subsidy policy
organising water and • Identify measures required to delegate

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 sewerage connection routine financial, administrative and
camps aiming towards operational powers for water supply for
100% connectivity efficient management
• Develop an exit • Build capacity of ULBs on design,
strategy to be taken construction, supervision, operation and
over by ULBs for maintenance, asset management, contract
demand management management of private operators
and smooth customer • Support ULB taking over O&M monitoring
interface responsibilities
• Report to MPUDC PMU • Develop related SOPs as required
and ADB as required 2
Deputy Team Leader/
Urban Institutional
Development and
Governance specialist
3 Governance • Post Graduate degree in • Assisting ULBs in developing financial
Specialist finance with at least 10 operating plans for WSS operations based
years of work on financial sustainability plan
experience • Ring fencing accounting, budgeting and
• Experience of assisting financial management of WSS section in
ULBs on financial project ULBs
management • Development the capacity of MPUDC and
• Experience to advice project ULBs in financial management
and train staff in • Review cost of water supply, staff cost,
municipal finance, electricity, chemicals, repairs and
resource mobilization, maintenance, consumables, administrative
DBO contracts/ public expenses in ULBs
private partnerships • Review billing collection procedures in the
project town, tariff structure, last tariff
revision, procedures for tariff revision,
legal and policy and support MPUDC and
ULBs provisions for tariff revisions and
support them on aspects of financial
sustainability
• Provide training to MPUDC on financial
management
4 Gender • Post Graduate in Social • Implementation of ADB compliant GESI
Specialist Science plan
• Minimum 10 years’ • Monitoring GESI activities and capturing
experience in gender equality results
community development • Facilitate collection of sex disaggregated
programs data at all levels that could be used to
• He/ She should have an monitor potential project gender benefits
experience of managing and impact
at least 2 urban projects • Review project documents and contracts
focusing on gender, to ensure suitable clauses such as all
He/she should be bidding documents include a clause for the
familiar with gender application of core labour standards (incl.
issues in water and equal pay for men and women for work of
sanitation sector and equal value) as per the minimum wage
should be conversant circular issued by the Government
with national, state and • Conceptualizing, drafting training modules
ADB policy on gender and learning materials for various gender
mainstreaming and related capacity building programs

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 social safeguards • Provide training for women and third
including resettlement gender ULB public representatives on
• Experience of working in gender inclusive demand management
ADB/ World Bank/ KfW • Develop learning material on women’s
etc. projects will be safety and ensure women’s safety audits
preferred to propose suitable design features in the
selected towns for integrated approach
• Facilitate PMU and PIU in establishing
Grievance redressal mechanism
• Introducing innovative practices in poor
areas to develop consumer voice
mechanism such as community score
cards
• Supervise cluster level and support staff in
implementation of GESI activities
• Work closely with the Behavior Change
Communication Specialist to ensure a
gender-sensitive communications plan is
designed and implemented
• Work closely with M&E Specialist to
ensure maintenance of data disaggregated
by sex and vulnerability as per the
requirements of GESI plan and DMF
• Prepare periodic reports on GESI progress
and project completion reports highlighting
lessons learnt and good practices and
submit to PMU for onward submission to
ADB
5 Behavior • Post graduate degree in • Detail out communication strategy to
Change social sciences implement ADB compliant BCC plan
Communication • Diploma in Public • Work closely with the Gender Specialist to
(BCC) Specialist relations/ Mass ensure a gender sensitive communications
Communication plan is designed and implemented
• Minimum 10 years • Through baseline surveys and
experience in media/ consultations conduct: o Assessment of
communication work constraints towards services and hygiene
• Experience of producing behavior, including but not limited to poor
IEC material in English access to water and sanitation services
and Hindi Experience of • Design and deliver a communication
content designing and program o to change perceptions, leading
conducting IEC activities to behavior change among community
• Experience of working in members to access, use and pay for
ADB/ World Bank/KfW improves water and sanitation services o
etc. projects will be to generate demand and trigger sanitation
preferred needs towards success of sewerage and
septage management subprojects.
• Design material for outreach activities to
build awareness on water supply and
sanitation in both poor and non poor
communities
• Design and implement strategies to
develop a sense of ownership for
infrastructure and services and attitude of
communities to accept improved services

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 and continue to pay for it
• Conduct project awareness campaigns
during Pre construction, Construction and
post construction phases
• Plan and implement various IEC strategies
such as electronic, print mass media,
interpersonal communication, leaflets,
posters, handbills, stickers, banners and
other locally relevant BCC tools and
materials
• Documentation and maintain sex
disaggregated data related to outreach
activities for the purpose of monitoring
6 Training • Post Graduate in Social • Conceptualizing, drafting and conducting
Specialist Science/ MBA training needs analysis and identifying
• Minimum 10 years training requirements in close coordination
experience in with internal team, PMU, PIU, PMDSC
conducting training • Assisting in organizing need based training
programs programs for ULBs and other project units
• At least 5 years • Identify need of exposure visits of officials
experience of capacity for cross learning and facilitate in
building in urban organizing the exposure visits
development • Training and knowledge transfer or
• Experience of designing responsible exit
training programs, • Work in close coordination with PMU,
training module, PMDSC and PIUs to identify colleges/
organising seminars/ institutions near project towns to source
workshops/trainings for interns for the GESI compliant internship
urban local bodies program in the project
Experience of working in • Assist MPUDC/ PMU/PIU in signing of
ADB/ World Bank/KfW MOU defining roles and responsibilities of
etc. projects will be each party for internship program
preferred • Assist PMU/PIU in organizing orientation
and feedback presentations at the onset
and conclusion of the internship batch
respectively
• Maintain a data base of participants of
trainings, workshops disaggregated by sex
7 Monitoring & • Masters Degree in • Establishing and managing a performance
Evaluation Social Sciences such as monitoring framework with clear-cut goals,
Specialist (M&E) Economics, Statistics, outcomes, outputs, inputs, processes,
Specialist Urban and Regional indicators, data needs and sources, and
Development, Project reporting formats and frequency, for
Management, Business/ effective monitoring, reporting and
Public Administration, updating progress of programs;
Civil Engineering or • Developing a comprehensive baseline
relevant fields. An data in the target areas and collecting
advanced degree in one periodic data and information against the
of the above fields is baseline to assess and report on the
desirable overall progress which is on line with the
• At least five years of GESI, BCC and DMF requirements;
progressively • Assisting PMU in developing program,
responsible experience project and sector-wise work plans and
in monitoring evaluation, overall monitoring framework

Page 23
 and research in the • rack, monitor and evaluate performance
public or private sector, and develop PPMS
preferably related to • Conduct periodic Customer Surveys,
urban development. feedback surveys for evaluation purpose
• Demonstrated • Collect consumer survey data collected by
experience in project the contractor and compile information
planning, monitoring segregated by sex, vulnerability.
and evaluation in a • Maintain ward wise consumer information
donor-funded project is disaggregated by sex and vulnerability
highly desirable. • Work closely with BCC specialist to collect
information on consumer knowledge and
attitudes with regard to willingness to pay
• Maintain sex disaggregated data as per
the requirements of GESI, BCC, DMF/
PPMS
• Train appropriate staff in collection and
analysis of data Prepare monitoring and
evaluation reports
8 Non Network • Engineer with 10 years • Identify backstopping requirements to be
Sanitation experience in WSS met by MPUDC
Expert system operation and • Identify capacity building requirements for
design MPUDC and ULBs on non network
• Experience of working in sanitation
urban sector • Develop SOPs, systems and procedures
to assist ULBs to take over O&M and
contract supervision of water subprojects
• Provide technical support in
commissioning O&M to optimize water
resources, energy consumption, faecal
sludge management, effluent reuse
potential Develop proposals, procedures
and system for waste water management
and in identifying water reuse opportunities
in ULBs
• Support the team in providing training and
capacity building
9 Financial • CA/MBA-Fin/M.Com • Assisting ULBs in developing financial
Management with at least 10 years of operating plans for WSS operations based
Specialist work experience. on financial sustainability plan.
• Experience of assisting • Ring fencing accounting, budgeting and
ULBs on financial financial management of WSS section in
management. project ULBs.
• Experience to advice • Strengthening of capacity of MPUDC and
and train staff in project ULBs in financial management.
municipal finance, • Review cost of water supply, staff cost,
resource mobilization, electricity, chemicals, repairs and
DBO contracts/ public maintenance, consumables, administrative
private partnerships. expenses in ULBs.
• Review billing collection procedures in the
project town, last tariff revision, procedures
of tariff revision, legal and policy and
support MPUDC and ULBs provisions for
tariff revisions and support them on
aspects of financial sustainability

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 • Provide training to MPUDC on financial
management.
10 Cluster Graduate in Social • Responsible for implementation of GESI,
Coordinators Sciences 3 years BCC and resettlement activities in the
Gender cum experience in community towns within respective PIUs
Communication development projects • Conduct community consultations as per
(1 per 2 PIUs) GESI, BCC, resettlement frameworks
• Provide all field support for implementation
of GESI plan
• Provide support for implementation of BCC
plan
• Provide support for resettlement plan
implementation
• Provide support for collection of field level
data for planning, implementing or
monitoring purposes
• Provide support for organizing field level
trainings, consultations, events and
activities
• Support in grievance redressal mechanism
• Provide information for monthly, quarterly
and other reports and
• Liaison with ULBs and other line
departments
• Prepare monthly, quarterly reports and any
other documentation requirement
• Guide and train support staff on activities
indicated above
• One Cluster Coordinator will be
responsible for implementation support in
2 project towns

Non Key Personnel

11 Support Field • Graduates in related • Under the guidance of Key personnel

staff- Social, field 2 years experience implement community based interventions
Gender and of working in community • Liaison with ULBs and line departments
Community (1 based programs Local • Provide all field support for
per town) persons shall be implementation of GESI plan
preferred • Provide all field support for implementation
of BCC plan
• Provide all field support for collection of
field level data for planning, implementing
or monitoring purposes
• Provide support for resettlement action
plans, surveys etc.
• Provide all field support for organising field
level trainings, consultations, events and
activities
• Support in grievance redressal mechanism
• Provide information for monthly, quarterly
and other reports and documentation

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ADB = Asian Development Bank, BCC = behavior change communication, DMF = design and
monitoring framework, GESI = gender equality and social inclusion, IEC = information education
communication, M&E = monitoring and evaluation, MPUDC = Madhya Pradesh Urban
Development Company Limited, O&M = operations and maintenance, PIU = project
implementation unit, PMDSC = project management design and supervision consultant, PMU =
project management unit, PPMS = project performance monitoring system, SOP = standard
operating procedures, ULB = urban local body, WSS = water supply and sanitation.

G. Reporting Requirements

1. IDCB Consultants will be reporting to the PMU/respective PIUs. Reports from towns will be
compiled at PMU level for overall project review and monitoring and onward submission to ADB.
The reporting requirements are as follows:

S.No. Submission Frequency Content Timeline

1 Inception Once • Project Understanding Refined Completion of 1

Report approach and methodology for month and 15th day
GESI and BCC plan. Work Plan, of succeeding
staffing schedule and schedule of month
deliverables. Any other specific
issue
2 Monthly Report Monthly • Brief report on tasks and activities 15th day of
conducted for GESI and BCC succeeding month
implementation Progress on other
components. Input days
consumed etc.
3 Quarterly Quarterly • Progress on GESI plan Progress 15th day of
Progress on BCC Annexed Training succeeding month
Report Modules, material etc.
Communication content. Success
story Progress on other
components.
4 Project Closure Once • Completion of GESI action plan 15th day of
report and BCC plan with annexures succeeding quarter
consisting of training learning and
communication material
highlighting lessons learned
submitted at project completion
5 Exit Strategy Once • Activities to be continued and
arrangements for sustainability
6 Any other As • As Required As required
(Feedback required
surveys,
customer
surveys,
community
score cards
and others)
BCC = behavior change communication, GESI = gender equality and social inclusion.

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H. Scope of Services, Tasks and Expected Deliverables

a. Financial Management:-

a) Development the capacity of MPUDC and project ULBs in financial management;

b) Assisting ULBs in developing financial operating plans for WSS operations based on
financial sustainability plan;

c) Ring fencing accounting, budgeting and financial management of WSS section in project
ULBs;

d) Review cost of water supply, staff cost, electricity, chemicals, repairs and maintenance,
consumables, administrative expenses in ULBs;

e) Review billing collection procedures in the project town, tariff structure, last tariff revision,
procedures for tariff revision, legal and policy and support MPUDC and ULBs provisions for
tariff revisions and support them on aspects of financial sustainability; (vi) Provide training to
MPUDC on financial management; and (vii) Set up systems and procedures for financial
management of ULB.

f) Provide training to MPUDC on financial management; and

g) Set up systems and procedures for financial management of ULB.

b. Urban Governance:-

• Assist ULBs in establishing functional customer service center;

• Assist ULBs in disclosure of water supply service improvement including NRW, household
served and service standards; and

• Assist ULBs in identifying gap funding to sustain operation of wastewater management

system for ULBs.

c. Information Base:-

i. Collect consumer survey data collected by the contractor and compile information
disaggregated by sex, vulnerability;

ii. Maintain ward wise consumer information disaggregated by sex and vulnerability;

iii. Collect information and conduct gender analysis to identify women’s and men’s needs and
priorities concerning the project components and incorporate in the community level
program activities;

iv. Collect information on consumer knowledge and attitudes with regard to willingness to pay
and use the information to further elaborate the BCC plan;

v. Conduct baseline assessment with sex disaggregated data of hygiene behaviour and
hygiene awareness, constraints towards improved hygiene behavior in the poor settlements;

vi. Conduct census surveys for resettlement plans and framework in all project towns; and (vii)
Maintain sex-disaggregated data on project staff, consultants, workforce, labourers, and
project related consultations, orientation and training programs and include them in progress
reports

Page 27
vii. Maintain sex-disaggregated data on project staff, consultants, workforce, labourers, and
project related consultations, orientation and training programs and include them in progress
reports.

d. Community Mobilization:-

i. Develop training and learning material and organize Workshops, Focused Group
Discussions (FGDs) and community consultation during design and implementation and
post construction phase;

ii. Organize participatory micro plans with women’s safety audits in two selected town for
integrated approach to identify hotspots posing safety threat to women and girls in public
spaces to and prioritize solutions to suit local conditions in coordination with the PIU/ULB.
And suggest design features to be included with regard to women safety e.g. in local
markets, bus stops, open spaces etc;

iii. Assist PIU and PMU in establishing gender inclusive grievance redressal mechanism at
desired levels;

iv. Constitute and train community networks in each town and support community engagement
through consumer voice mechanisms such as community score cards to address intra slum
and interpersonal disputes as well as formal grievance resolution system;

v. Assist PIUs in maintaining ward wise list of households in each project town provided with
new or replaced water supply and sanitation system; and

vi. Hold Community Consultations with Affected persons and assist PMU. PIU in resettlement
frameworks per ADB requirements.

e. Training:-

i. Develop training module and material to support GESI and BCC plan and demand
management with pre – post learning assessment tools;

ii. Undertake capacity building of ULB functionaries and training of ULB representatives on
pro-poor, gender sensitive demand management and collection and monitoring of sex
disaggregated data in water and sanitation;

iii. Provide training support for a stronger and more effective participation of women and third
gender elected representatives;

iv. Support PMU and PIUs in creating supportive work environment for women engineers and
staff in MPUDC, PMU, PIU;

v. Assist PMU in scoping internship prospects within the project and facilitate MOU with
educational institutions to recruit women interns and hold their orientations and completion
workshops;

vi. Prepare detailed reports of training programs and maintain sex-disaggregated information of
participants in the capacity building activities; and

vii. Assist PMU and Pius to promote and maximize women’s participation both at community as
well as institutional level.

f. Behavior Change Communication (BCC):-

i. Design and carry out community awareness campaign and mobilization for seeking water
and sewer connections, fecal sludge management services, hygiene awareness, wise water

Page 28
 use, continuity to pay and responsibilities in agreement with the ULB and implement ADB
compliant Behavior Change Program.

ii. Based on the BCC plan, design communication strategy to change perceptions, leading to
behavior change in the community to access, use and pay for improved water and sanitation
services.

iii. Design and deliver a gender inclusive personal hygiene education programme, which takes
account of the constraints currently faced by households from poor settlements/ slums –
men, women and children in improving their hygiene behaviour.

iv. Ensure sustainability of consumer behaviour, improved hygiene behaviour and practices,
monitor and document benefits from improved service levels.

v. Conduct innovative school awareness programs consisting of participatory water audits and
follow up awareness raising activities involving school children.

vi. Detail out communication strategy with quantities to implement the ADB compliant BCC plan
through Communication media/channels mentioned below but not limited to:

a. Brochure:- This will include designing the layout, developing and printing the contents in
brochure in Hindi to illustrate the various subprojects of MPUSIP. The content of each
brochure will be decided and agreed with MPUDC. These brochures should be multi colour
art paper A4 size in three fold.

b. Designed and printed Leaflets:- This will cover developing the content and printing of
educational material for the consumers with special focus on slum communities on water
supply, sewerage, wise water use and hygiene practices that can be applied in everyday life,
and / or any other theme as desired by MPUSIP for the project purpose.

c. Posters:- Posters to be developed of with messages and information regarding water

connection, sewer connection,

d. Flex printing:- Flex prints for banners for installation to disseminate project information at
strategic locations as agreed with ULB and project partners. These flex are not the
workshop backdrop flex but are to be installed with key messages on project activities.

e. Design and printing stickers/flyers:- This should include contents, design layout and
printing of stickers with key messages on MPUSIP works related themes. These will contain
messages on hygiene and wise water use.

f. Documentary Film:- A documentary film in high definition covering the achievements of

both phases of MPUSIP. The duration of the Master film should be of about 10 minutes and
will cover all the aspects of the programme. A shorter duration (edited version of the Master
film) for about 3-5 minutes may also be required for use at different platforms e.g. during
presentations etc. It will be required to undertake all the desired preproduction research,
script writing, for the purpose of the film. The cost will include all the production cost
associated with production including studio rental, voice over, sound effects, mixing, editing,
sub titles, completeness etc. The output will be a documentary film in Hindi with English
subtitles.

g. Street Plays:- Street plays to be held in the selected slums by a street play performer’s
team in project towns. In order to ascertain the effectiveness of the street plays, following
activities will be undertaken prior to the street play:

- Pre programme publicity through interaction at the community level

Page 29
 - Number of shows per town- 4

- The tour schedule and cycle agreed with MPUDC and PIUs.

- The script of the play will be agreed with MPUDC

h. Miking and Announcement on Auto Rickshaw:- Miking and announcements on Auto

rickshaw will be required to disseminate information on date, time and venue for water/
sewer connections. These will be required at various rounds in each project town.

i. Hoarding:- These hoardings will be installed with support of ULBs. Flex mounted on the
hoardings will require replacement with newly designed and developed flex on biannual
basis depending upon the agreed theme.

j. Designed and printed Newsletter:- This will include designing, printing, developing content
of the newsletter and distribute the same biannually. The contents of the newsletter will
contain project achievements, articles, photographs, interview coverage, testimonies etc.
The biannual themes shall be on the basis of programme activities across various PIUs. A
digital copy can be made available on MPUDC website. The printed version for distribution
will be minimum in A-4 size and preferably on glossy art paper. The distribution list should
include, MPUDC officials, Mayors/ Chairpersons, ULB Public Representatives, ULB
Officials, Line departments in project towns, financing partners such as ADB, KfW, World
Bank and others

k. Workshops on BCC:- Consultants will organize workshops as per the BCC and GESI plan
for each ULB in the project duration on Behavior Change Communication and Gender
Responsive Demand side management for 24x7 continuous pressurized Water Supply
system, Sewerage System, Faecal Sludge and Septage Management as well as experience
sharing, dissemination, learning new initiatives and innovations etc. under the project. These
workshops will have a participation Mayors/Chairpersons ward Corporators, ULB staff, PIU
staff, line departments, and Contractor.

l. Other Awareness generation events for BCC:- These will be range of activities such as
FGDs, Consultations, public meetings etc. aiming at transforming citizens as Customers.

m. School based IEC activities:- Schools with special focus on girls’ schools need to be
targeted to multiply messages on water use and hygiene. School children can also be
effectively developed as message multipliers to disseminate the benefits of 24x7 continuous
pressurized water supply and sewer connections. School based events need to be
organized in each project town including participatory water audits focusing on water supply
and sewerage. Educational material for children such as handbooks on Appendix 4 173
benefits of improved water supply and wise water use should be developed.

n. Appeal in News Paper: To raise awareness about MPUSIP amongst diverse stakeholders,
appeals to be published in leading Hindi Newspaper of local edition.

o. Linkages for capacity building.

i. Establish linkages with educational institutions to implement an internship program for
college-level women in Madhya Pradesh to gain hands-on professional experience and
technical skills in urban development through the project’s activities.

ii. Design an internship program to provide opportunity to women college graduates in various
fields with priority in the field of Engineering along with other areas such as: Archaeology,
architecture, computer science, environmental studies, law, graphic design/media, urban
planning, social work etc.

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 iii. Assist PMU/ MPUDC to prepare a standard MOU document incorporating the modalities for
the internship program to be signed between MPUDC and concerning college/ institution.

iv. Ensure linkages to other on-going income generating and livelihood improvement activities
so as to empower communities in moving towards cost recovery on a cross subsidy
framework.

g. Monitoring and Evaluation :-

i. Assist in monitoring and evaluation of gender activities by tracking social and gender
equality results as the program progresses by collection of sex disaggregated data;

ii. Monitor implementation of ADB compliant behaviour change communication activities and
ensure participation of both men and women in the awareness raining activities;

iii. Monitor incorporation and compliance of core labour standards for ensuring equal pay for
work of equal value, occupational health and safety, disclosure signage and separate
sanitation facilities for women at labour camps;

iv. Monitor incorporation and compliance of core labour standards for ensuring equal pay for
work of equal value, occupational health and safety, disclosure signage and separate
sanitation facilities for women at labour camps;

v. Provide documentation support and ensure timely submission of monthly, quarterly, project
closure reports along with documented testimonies, good practices, lessons learnt; and

vi. Design PPMS and maintain information against PPMS indicators and report.

h. Responsible Exit :-

The IDCB Consultants will develop an appropriate exit strategy to ensure that the initiatives
under taken by the project are sustainable. This will include (but not limited to):

i. Identify measures for ULBs to continue customer engagement, mobilise new households to
seek connections and on aspects of continuity to pay as well as grievance redressal
mechanism;

ii. Develop and maintain a comprehensive collection of knowledge products consisting of

periodic reports, documents, communication material, training manuals, reports etc. and
hand over to PMU or other agency as may be decided 174 Appendix 4 by PMU upon
completion of the services so that they can be replicated by others or up scaled for future
use;

iii. Identify human resource in concerning ULBs in agreement with PMU and transfer skills and
knowledge for continues engagement with community;

iv. Assist in building capacity of water and sanitation section of concerning ULBs for demand
management after the handover;

v. Develop a responsible exit strategy for smooth handover of appropriate resources/ resource
material to the identified agencies on approval with PMU; and

vi. Assist PMDSC in development of exit protocols.

i. Clients Input and Counterpart Personnel :-

i. Property (premises) shall be made available to the Consultant by the client. PMU and PIU
and ULBs will assign counterpart staff to interact with the team members and for necessary

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 coordination and completion of tasks. No staff will be provided to work in the IS&CB team as
staff. Client will facilitate the consultants in providing information / data necessary for
implementing the activities as per the TOR. Consultant will be responsible for:

ii. Arranging for refurbishment of the office space provided by the client, furniture, equipment
etc. required to set up a functional office and maintain it for the contract period;

iii. Arrange for communication, data processing, and computers, printing equipment, necessary
soft wares, stationaries and any other for the services;

iv. Arrange all transportation and travelling required throughout the state/ project area for the
services; and

v. Arrange any training, workshop, consultations tools, print puts as required for the services.

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