QUIZ 1 (9,6) : D. Environment in Written Application A. Message
QUIZ 1 (9,6) : D. Environment in Written Application A. Message
QUIZ 1 (9,6) : D. Environment in Written Application A. Message
4. Which of the following most correctly describes the order of the communication process?
A. The sender has an idea, the receiver decodes the message, the receiver gets the
message
B. The sender has an idea, the sender encodes a message, the sender transmits
the message, the receiver gets the message
C. The sender transmits the message, the sender encodes the message, the receiver
sends feedbacks
D. The sender transmits the message, the sender receivers feedback, the receivers
decodes the message
12…… refer to the intentional and unintentional ways a primary message is communicated.
This may include vocal inflection, gestures and posture, or rate of speech that influence the
interpretation or perception of your message
A. Primary messages
B. Secondary messages
C. Auxiliary messages
D. Report
13. Which of the following is a tangible benefit of effective communication in an
organization?
A. Improved response from employees and supervisors
B. All of the above
C. Increased productivity
D. Faster problem solving
14. Your ….is how you feel about yourself, your feelings of self-worth, self-acceptance, and
self-respect.
A. Self-image
B. Self-esteem
C. Self-concept
D. Physical characteristics
15. The …. As you may guess, it used to capture the attention of your audience. While it
may be used anywhere in your messages, it is especially useful at the outset
A. Residual message
B. Introduction
C. Body
D. Attention statement
16. …is the mode during your design process in which you focus on idea generation
A. Define
B. Ideate
C. Test
D. Empathize
17. A(n) ……is your immediate disposition toward a concept or an object
A. Beliefs
B. Nonverbal communication
C. Attitude
D. Value
18. ….. Refer to the intentional content, both verbal and nonverbal. These are the words or
ways you choose to express yourself and communicate your message
A. Report
B. Secondary messages
C. Auxiliary messages
D. Primary messages
19. The …….is composed of messages the receiver sends back to the source
A. Conversation
B. Noise
C. Channel
D. feedback
20. ….. Refer to the intentional content, both verbal and nonverbal. Your audience will form
impressions of your intentional messages, both negative and positive, over which you have
no control
A. Report
B. Secondary messages
C. Auxiliary messages
D. Primary messages
21. Your …..is how to see yourself, how you would describe yourself to others
A. Self-esteem
B. Consistent
C. Self-concept
D. Self-image
22. During the Design Thinking Process, in which mode you make your idea real?
A. Define
B. Prototype
C. Ideate
D. Test
23. ……..is the foundation of a human - centered design process
A. Immerse
B. Observe
C. Empathy
D. Engage
24. Empathy Map includes:
A. Touch, listen, Talk and silent
B. Hear, analyze, see, touch and do
C. Hear, think, see, feel, do and say
D. Listen,do, see and talk
25. In a public speaking situation, the source is …
A. Audience
B. The person giving the speech
C. coordinator
26. When you create a message, it is often helpful to think of it as having five parts:
A. Attention statement; Introduction; Body; Analyzing situation; Residual message
B. Attention statement; Analyzing situation; Body; Conclusion; Residual message
C. Introduction; Body; Conclusion; Bonus; Residual message
D. Attention statement; Introduction; Body; Conclusion; Residual message
27. Self-concept is
A. your communications skills help you to understand others
B. your sense of self and awareness of who you are-in many ways.
C. your opinion
30. What are the brands you are wearing? What do you think they say about you? Do you
feel that certain styles of shoes, jewelry, tattoos, music, or even automobiles who you are?”
Can be used an examples of ………
A Their concept
B Your concept
C Self-concept
31. In your ……. you will make a clear statement your topic. this is also the time to establish
a relationship with your sudence
A attention statement
B residual message
C introduction
D body
32. Your ……… include your eye color, hair length, height, and so forth
A seff mage
B self concept
C physical characteristics
D self-esteem
33. ……….. mode is when you unpack and synthesize your empathy findings into compelling
needs and insights, and scope a specific and meaningful challenge
A Test
B Empathize
C Define
D. Ideate
35. Design Thinking is an approach to addressing challenges in a thoughtful and fun way,
where you get to apply the 4Cs ………….. To your
A collaboration, challenge, critical thinking, and constructive conflict
B collaboration, creativity, critical thinking, and communication
C collaboration, challenge, critical thinking, and communication
D collaboration, creativity, challenge, and communication
36. When you have too many ideas, you can use “......." statements
A How must we?
B How can we?
C What should we ?
D How might we?
37. What is called "methodology for creative problem solving. You can use it to inform your
own teaching practice or you can teach a to your students as a framework for
A Brain storming
B SMART
C Design thinking
D Eisenhower Matrix
38. As a communicator, you are responsible for being prepared and being ethical. Being
prepared includes being organised, clear, concise, and punctual.
A Red
B Golden
C Blue
39. The … is the way in which a message or messages travel between source and receiver
A Convernation
B Noise
C Environment
D Channel
40. At the end of the message, your ………. should provide the audience with a sense of
closum by summarising your man points and relating them to the overall topic
A attention statement
B conclusion
C introduction
D residual message
E body
41. Written communication involves the same ….. basic elements an oral communication
A. 8
B. 5
C. 3
D. 4
42. ……… are those that anne from within one's self, such on boing hungry
A External stimuli
B Selective attention
C Internal stimuli
43. …….. are core concepts and ideas of what we consider good or bad, right or wrong or
what is worth the sacrifice
A Values
B Attitude
C Beliefs
D No correct answer
45. "Henther expects Jeny to send an email with the call-in information for the call Jany
expects to do so, and does” is an example of …….
A channel in written application
B context in oral application
C channel in oral application
D context in written application
50. After the introduction comes the …….. of your message. Here you will present your
message in detail, using any of a variety of organizational structure
A residual message
B introduction
C body
D. attention statement
QUIZ 2 (9.8)
link quizlet
1. …..refers to manners and behaviour considered acceptable in social and business
situations
a. Greetings
b. Protocol
c. Etiquette
d. introduction
2. Why there is no standard definition of social class exits that applies to all countries?
a. Because people in different countries speak different languages
b. Because people in different cultures have different living standards
c. Because people in different cultures have their own way of identifying the
classes
d. Because people in different cultures likes differents things
3. Which is NOT a goal when delivering negative news, in person or in written form?
a. Help the receiver understand and accept the news
b. Maintain trust and respect for the business or organzation and for the receiver
c. Be clear and concise in order not to require additional clarification
d. Get straight to the point and keep it short
4. What is defined as communication within and between business that involves people
from more than one culture?
a. Interpersonal business communication
b. International business communication
c. Multinational business communication
d. Intercultural business communication
5. …..are ways of being that allow us to see, perceive, and reason through our own
cultural awareness
a. Cultures
b. Mindsets
c. Ethnocentrism
d. Confidences
8. According to Schutz, people who crave the spotlight of attention and are highly
motivated to seek belonging are called ……
a. Oversocials
b. Social person
c. Personal individual
d. Undersocials
9. According to Schutz, people who may be less likely to seek interaction, may prefer
smaller groups, and will generally not be found on center status are called…..
a. Undersocials
b. Social person
c. Oversocials
d. Personal individual
10. What is the process by which the two cultures learn and adapt materials and adopt
pratices from each other?
a. It is interaction
b. It is confusion
c. It is diffusion
d. It is copying
12. Schutz defines people who have a strong need to be liked and constantly seek
attention from others as ….
a. Overpersonals
b. Autocrats
c. Personal individual
d. underpersonals
13. Schutz calls a man who strikes a healthy balance between being withdrawn and being
the constant center of attention as ….
a. Social person
b. Personal individual
c. Oversocial
d. undersocial
16. Which is NOT a goal when delivering negative news, in person or in written form?
a. Reduce the anxiety associated with the negative news to increase
comprehension
b. Maintain the relationship, even if a formal association is being terminated
c. Do not spend much time on it because we cannot do much about it
d. Achieve the designated business outcome
17. According to Leon Festinger, when we evaluate ourselves in relation to our peers of
similar status, similar characteristics , or similar qualities, we engage in …..
a. Social comparisons
b. Intrapersonal
c. Self-evalution
d. self-concept
18. In some cultures, what are taken seriously that you need to include on your business
card?
a. My email address, full name, and cell phone number in addition to my
company name
b. My name, email, and home address in addition to my company name
c. My name, nickname, and email in addition to my company name
d. My position and titles or degrees in addition to my company name
20. What is “the process of adjusting and adapting to a new and different culture”
(Hazuda, Stern, &Hoffner, 1988)?
a. It is enculturation
b. It is the social situation
c. It is acculturation
d. It is cultural interaction
21. What “focuses on the imperialistic ambitions of nations, corporations, organizations,
and the like and their desire, indeed need, to impose themselves on various
geographic areas” (Ritzer,2003)?
a. It is localization
b. It is glocalization
c. It is globalization
d. It is grobalization
22. What is “the spread of ways of life across the world both socially and in business”
(Ritzer,2003)?
a. It is business globalization
b. It is business glocalization
c. It is business development
d. It is business cosmopolitan
23. In most countries of Southeast Aisa, Africa and the Middle East, why should we
avoid presenting the card with your left hand?
a. Because we shake hands with our left hand
b. Because it is the rule
c. Because we will use our left hand to keep things
d. Because the left hand is reserved for taking care of bodily functions
24. What may have an impact on the success of intercultural communication encounters?
a. Positions and status
b. Language skills
c. Appearance
d. Family status
26. An important aspect of business protocol is the proper procedure for exchanging…..
a. Papers
b. Pens
c. Emails
d. Business cards
27. ……is the sharing and understanding of meaning between individuals, departments,
or representatives on the same business
a. Intrapersonal
b. Interpersonal
c. Internal communication
d. External communication
28. In a negative new message, the part that refocuses attention on a solution strategy, an
alternative, or the subsequent actions that will take place called………
a. Explanation
b. Redirect
c. Buffer or cushion
d. Negative news
29. What is “the belief that your own cultural background, including ways of analyzing
problems, values, beliefs, language, and verbal and nonverbal communication, is
correct and superior to others”?
a. It is enculturation
b. It is ethnocentrism
c. It is cultural interaction
d. It is acculturation
30. What type of message which delivers news that the audience does not want to hear,
read, or receive?
a. The unsolicited messages
b. The positive messages
c. The negative messages
d. The neutral messages
32. ….. Places the negative new between a positive introduction, sometimes called a
“buffer” or cushion, and a conclusion
a. The indirect approach
b. The external communication
c. The internal communication
d. The direct approach
33. …..shift the burn of responsibility from themselves to others, looking to others for a
sense of control (Schutz, W., 1966)
a. Abdicrats
b. Democrats
c. Oversocials
d. Undersocials
38. The first part of a negative news message, verbal or written , involving neutral or
positive information, is called….
a. Redirect
b. Negative news
c. Explantion
d. Buffer or cushion
39. Which is NOT part of the checklist for delivering a negative message?
a. Clear understanding of the audience’s title or position
b. Clear understanding of message
c. Clear goal in mind
d. Clear understanding of procedure and protocol
40. The communications with one’s self, and that may include self-talk, acts of
imagination and visualization , and even recall and memory can be defined as…..
(McLean,S.,2005).
a. Nonverbal communication
b. Interpersonal communication
c. Verbal communication
d. Intrapersonal communication
41. …..refers to customs and regulations dealing with diplomatic, etiquette and courtesies
expected in official dealings with persons in varous cultures
a. Etiquette
b. Introduction
c. Protocol
d. greetings
42. First ……..are made only once but are remembered for a long time
a. Impressions
b. Handshakes
c. Talks
d. greetings
43. What is now the common term to replace international or intercultural business
communication when speaking of common business from different countries?
a. Local business communication
b. Multinational business communication
c. Interpersonal business communication
d. Global business communication
44. Edward T. Hali defined the communication between persons of different cultures
as….
a. Interpersonal communication
b. International communication
c. Intercultural communication
d. Multinational communication
47. What is the structure through which the communication is formulated and interpreted?
a. It is feedback
b. It is context
c. It is communicator
d. It it culture
48. We may choose to define …….as one’s own sense of individual, personal
characteristics, motivations, and actions (McLean,S.,2005).
a. Us
b. Self
c. Yourself
d. Me
50. What is the idea that when traditional barriers among people of differing cultures
break down, emphasizing the commonality of human needs, one culture will emerge,
a new culture to which all people will adhere?
a. It is "multinational culture"
b. It is "international culture"
c. It is "world culture"
d. It is "countries culture"
FINAL
1.
2. To have a difficult conversation or read bad news, set aside a special time
when you will not be disturbed. Close the door and turn off the TV, music
player, and instant messaging client.
→ set aside a special time
3. Wait until it is your turn to respond, and then measure your response in
proportion to the message that was delivered to you. Reciprocal turn-taking
allows each person have his say
→ Example of Take turns
4. Keep silent while you let the other person “speak his piece.” If you are reading, make
an effort to understand and digest the news without mental interruptions.
Here is an example of ….
a. Take turns
b. Don’t interupt
c. Set aside a special time