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    QAD Procedure - Corrective Action P2

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    suman
    The procedure outlines the process for reviewing corrective actions taken against internal and external complaints, including reevaluating the root causes if actions were not effective and presenting summaries to management. Customer complaints are logged, corrective actions are informed to customers, and documents are revised if needed before closing the corrective action report. Records of corrective action reports, customer complaints, and trainings are maintained.

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    QAD Procedure - Corrective Action P2

    Uploaded by

    suman
    80 views1 page
    The procedure outlines the process for reviewing corrective actions taken against internal and external complaints, including reevaluating the root causes if actions were not effective and presenting summaries to management. Customer complaints are logged, corrective actions are informed to customers, and documents are revised if needed before closing the corrective action report. Records of corrective action reports, customer complaints, and trainings are maintained.

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    The procedure outlines the process for reviewing corrective actions taken against internal and external complaints, including reevaluating the root causes if actions were not effective and presenting summaries to management. Customer complaints are logged, corrective actions are informed to customers, and documents are revised if needed before closing the corrective action report. Records of corrective action reports, customer complaints, and trainings are maintained.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    80 views1 page

    QAD Procedure - Corrective Action P2

    Uploaded by

    suman
    The procedure outlines the process for reviewing corrective actions taken against internal and external complaints, including reevaluating the root causes if actions were not effective and presenting summaries to management. Customer complaints are logged, corrective actions are informed to customers, and documents are revised if needed before closing the corrective action report. Records of corrective action reports, customer complaints, and trainings are maintained.

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    of 1

    Magneti Marelli UM Electronic Systems Private Limited Doc. No.

    :QAD-PR-09
    Rev. No.: 01
    PROCEDURE FOR CORRECTIVE ACTION Issue date: 16/02/2010
    Page: 02 of 02
    5.0 PROCEDURE / PROCESS
    INPUT(S) PROCESS / ACTIVITY FLOW OUTPUT(S)
    C2
    Head QA reviews the progress / status of corrective action
    against internal / external complaints / failures with concerned
    responsible person periodically

    ∆
    Close the Corrective
    Review the root
    action report, also
    causes again, and No
    Actions implement actions in
    re-define corrective
    Effective? similar process as part
    action Yes of Horizontal

    Present the
    Present the summary of status of summary & status
    corrective actions taken in of corrective actions
    Management review meeting taken in
    Management Feedback to
    review meeting customer about
    actions taken
    Inform customer about the corrective
    against complaint
    actions taken
    and summary to
    MRM

    No Any need for Yes


    document
    change? Document
    Sent the request to document change request
    controlling / reviewing to controlling /
    authority for revising the reviewing
    document authority

    Ensure that the document is


    modified and copy is available
    End either in hard or in soft form

    6.0 OUTSOURCED PROCESS (IF ANY) 7.0 REFERENCE DOCUMENTS (INTERNAL)


    Nil QAD-PR-10 Procedure for preventive action

    8.0 APPLICABLE LEGAL REQUIREMENTS 9.0 REFERENCE DOCUMENTS (EXTERNAL)


    Nil ISO/TS 16949:2009 QMS standard

    10.0 RECORDS
    Title Format No. File Ref. Storage Ret. Period Communicated to Disp. Method Resp.
    Corrective action report SYS/FM/12 Hard copy 3 years Concerned HODs & MR Tear off M. R.
    Customer complaint log SYS/FM/13 Hard copy 3 years Concerned HODs & MR Tear off M. R.
    Defect awareness cum
    QAD/FM/38
    training regisiter

    ISO/TS 16949:2009 APPROVED BY ISSUED BY CONTROL STATUS

    Clause: 8.5.2 CONTROLLED COPY


    HEAD OPERATIONS MANAGEMENT REP.

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