Unit 1: Exercise 1: Complete The Table With These Phrases
Unit 1: Exercise 1: Complete The Table With These Phrases
Unit 1: Exercise 1: Complete The Table With These Phrases
Let’s wait until we [have the detailed quality and decide together next
week]
1 We both want to [go forward with this].
Can I suggest that [I give an update on …]?
2 One way to solve this is [just] to [send our analyst].
Frankly, I’m concerned that…
3 To be honest, I feel [a little] worried [about your proposal].
I can see you’re [concerned about…]
4 I understand what you’re saying about [distributors]
Would it be [useful] for me to…?
5 Could we help you [with that]?
Based on [your experience], how do you think we can…?
6 I like your suggestion to [get more data].
Exercise 2: Match each phrase (a–j) with one of the tips (1-8)
d1. Approach people proactively and enthusiastically, and present useful
information about yourself.
g2. Ask questions to show you are open and curious.
h3. Find common points to build the relationship between yourself and
others.
b4. Volunteer to begin the round of personal introductions to create a
positive mood in the room.
i5. Build trust in yourself by giving details about your role, expertise and
experience.
j6. Show commitment and say something positive about working with
the people in the room in the future.
a7. Clearly show interest in what people have said during your first
meeting with them.
f8. Say goodbye to everyone. Offer support and express positive feelings
about meeting again in the future.
So, my name’s Mike Foley and I’m based in the New York office. I’ve
been with the company now for around five years. I’ve always worked in
IT. In the past, I used to work on the service desk, that was my first job,
mainly just for our U.S. operations. The main task was troubleshooting
some of the more complex issues. Since last year, I’ve been working far
more internationally, mainly on projects, as I’m now responsible for
implementing new software solutions at Group level. What else? OK, I
have to travel quite a bit; probably 30 percent of my time is on the road
to the USA, Canada and Latin American locations. I really enjoy it, but
the job is quite stressful at times. I have to say, I’m really excited to be
working on this project. I know a couple of you, and it’s going to be
great working with you again I guess we all understand that this is a
really important project for the company, and I’m proud to be involved
I’m proud to be involved Just finally, if you need my help in any way,
don’t hesitate to ask. I’m here to collaborate. Thank you very much!
UNIT 2
Exercise 1: Complete the extract from a sales team meeting using
phrases from the box below:
Requesting ideas
Contributing ideas
Responding to ideas
Developing ideas
Moving from idea to decision
Any thought on that/ on the matter? I think the best option [here] is [to
be consultative] There are pros and cons of both If I can add to that, [I
think]… So shall we try that?
What do you think we should do? Why don’t we…? If we do that, then
it will [lead to higher standards/make decision easier] Just picking up on
what you said, [why don’t we] …? Do we all agree with the idea to…?
What’s the best way to…? One option could be… I [don’t] think it
makes sense to …
UNIT 3
Exercise 1: Match the phrases in bold with the categories a–g. Two
phrases match one category.
f1. I think we should continue to help the guys locally/ invest in new
technology/ focus on training.
c2. This is simply too high/ expensive/ labour intensive
a3. I’m really happy with the progress we’ve made in a number of areas/
with the advertising campaign/ in expanding our market share.
e4. I’m not sure that we’ll be able to continue with local production /
meet our targets / achieve what we wanted.
c5. I’m very disappointed with the fist quarter number/ or lack of
progress/ the customer feedback.
g6. We have to find a new approach to this/ deadling with
disagreements/ marketing going forwards.
d7. To be fair, we’re only a little over budget/ behing schedule/ below
target.
b8. I’m sure that we can turn this around and get production up to
standard/ hit our targets/ get back on track.
a. Highlight positives
b. Minimize negatives
c. Emphasize negatives
d. Show confidence
e. Express doubt
f. Support current strategy
g. Propose changes
a. can work.
b. will achieve our targets.
c. setbacks and challenges.
d. very well.
e. look at alternative solutions.
f. not what we were hoping for.
g. doing what we’re doing.
h. progress in growth areas.
Answer key
1b
2d
3a
4d
5c
UNIT 4
Exercise 1: Complete the table with these phrases.
a Let [her] finish [what she is saying / the point she is trying to make],
please.
b [I think] that’s really outside the scope of the [meeting/ agenda/ brief]
c Can we slow down a little?
d Can I stop you [for a second/ just there/ for a moment]?
e We can come back to [the brand topic/ the issue of dates] later.
f I’d like to stick to the agenda [and look at advertising first].
Reminding of the agenda [I think] that’s really outside the scope of the
[meeting/ agenda/ brief]
I’d like to stick to the agenda [and look at advertising first]. Managing
dominant speakers Sorry, can I just add something here?
Can I stop you [for a second/ just there/ for a moment]? Managing
interruptions [Simon,] we’ll come to [you/that] in a moment. [Peter,] do
go on.
Let [her] finish [what she is saying / the point she is trying to make],
please.
Postponing discussion We do need to deal with [the budget issue], but
let’s finish [talking about dates] first.
We can come back to [the brand topic/ the issue of dates] later.
Reducing speed Could you just go over that idea again?
Can we slow down a little?
Pushing for a clear proposal But what do you actually suggest we do
about [this]?
[Jan,] so is your idea that we [delay the launch]?
Exercise 2: Matching
a. Introduction or purpose statement
b. Brief summary of problem
c. Solution to problem
d. Plan, costs and schedule
e. Conclusion