Soft Skill Manual
Soft Skill Manual
Soft Skill Manual
SEMESTER-VI
LABORATORY MANUAL
CERTIFICATE
AIM
INTRODUCTION
This module will concentrate on developing skills through a questioning and analytical approach
which will enable students to better understand, communicate with and lead a team.
While speaking, writing, and listening are everyday actions, many professionals underestimate
the importance of communication skills. Engineers tend to prioritize technical skills over
communication skills, not realizing that they cannot be fully effective in their jobs if they are
inadequate speakers, writers and listeners. Yet it is particularly in the engineering fields that
effective communication skills are crucial to success.
PROCEDURE
1. Students are instructed to form groups of five students each. Each group will be
required to report to Communicative Technique Lab as and when scheduled.
2. Students are then required to sit on the system assigned to them.
3. They will then be told about the PowerPoint Presentation which is already available on
the system assigned to them.
4. This particular PowerPoint Presentation will have slides consisting of the knowledge of
the skills which the students are supposed to learn.
5. This presentation has slides about the knowledge of various skills for eg. Communication
skills, Interpersonal skills, Leadership skills, Collaboration skills, Motivational skills,
Professional skills, Negotiation skills, Telephone skills, etc.
6. While going through the slides, students will make handy notes in their notebooks so
that they can access to them in future.
7. After the presentation is over, students will be asked to switch off their systems.
8. Now, the Instructor will ask few questions to have an idea as to how much information
students have grasped.
WORKSHEET
CONCLUSION
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QUESTIONS
Each student will be required to speak about himself for ten minutes wherein his speaking
abilities will be judged by the teacher.
EXPERIMENT NO. 2
AIM
INTRODUCTION
A combination of individual coaching, great tips and techniques within lively interactive training
program will transform team into a dynamic and cohesive unit which works together and also
communicates more effectively with clients/colleagues.
Whether you call it cooperation, collaboration, or teamwork, an engineer’s ability to work with
other people from different backgrounds is essential. For eg., when designing a transformer for
high- voltage transmission lines, it takes more than one engineer to complete the project. It
requires a team of engineers and other professionals – drafters, project managers, and
administrative staff – working together and potentially interfacing with clients, regulatory
agencies, subcontractors, and even public advocacy groups.
PROCEDURE
1. Trust
2. Sharing
3. Goals
4. Innovation
5. Environment
6. Collaborative chaos
7. Constructive collaboration
8. Communication
9. Community
10. Value
CONCLUSION
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QUESTIONS
Students will be asked to enact a role play of a situation where team members of an
organization are asked to use the collaborative information for future reference.
EXPERIMENT NO. 3
AIM
Professional Excellence
INTRODUCTION
This module will focus on many aspects of professionalism including fundamentals of excellent
professional and positive attitudes.
The training path for engineers focuses intensely on scientific and technical knowledge. Yet, our
professional and personal satisfaction and success also depend on other traits that make us
more effective and productive. This module will provide practical guidance in developing the
skills to become more effective in their work, while also balancing their life.
PROCEDURE
WORKSHEET
7 principles that are found to be very useful for building professional excellence:
1. Follow your passions – Passions are a gift. They are a source of energy. They light up your life
and bring joy and vitality. They are also the foundation for excellence. If you do what you enjoy
doing, you will do it well. So, follow your passions and you would have begun your life journey well.
2. Persist in search of excellence – Passions are a good starting point but not enough. Passions
alone are like sparks that will flicker but might not sustain. To achieve sustained success, you need
to strengthen your passions with excellent skills or competence. Excellence is the fuel that helps
convert your sparks of passion into the bright and sustainable fire of success.
3. Be proactive and take responsibility – Whether it is the organization you work for or the society at
large, you would see many chronic problems that can create a sense of helplessness about the
“system”. If you aspire to develop as a leader, then be proactive and take ownership of the
problems around you.
4. Focus on giving not getting – Early stages of one’s career we are often obsessed about value
addition to self, “what is in it for me”. This is a narrow perspective and might lead to
disappointment. Let go of your self interest and seek to give and to add value to people and
situations around you. Focus on “We” not “I”. That will grow you as a leader and as a human being,
and eventually more success will come to you.
5. Build lasting relationships – Whether it is achieving difficult targets as a team, resolving conflicts,
or finding your next job, relationships are the key to success. They are a force multiplier helping you
achieve outcomes, which you can never do on your own. Moreover, relationships are not just about
a means to an end. They are an end in themselves. Man is a social animal. We crave for trust and
togetherness. Deep relationships bring joy and warmth to life making it more meaningful. So, build
trust-based relationships and nurture them with care. They will be your most important asset in life.
6. Stay humble and true to your values – One of the negative consequences of success is
arrogance. Sometimes successful people become too full of themselves, stop listening and
eventually lose touch with reality. That is the beginning of their end. So, do not let success or
position go to your head. Always stay humble, grounded, natural and spontaneous. It will help you
connect with people and earn you their love & respect.
7. Keep balance and pursue interests beyond work – Business school is a phase of life when one
tends to be obsessed about career. Life is not a sprint; it is more like a marathon. You need to learn
how to sustain yourselves for the long run. For that, cultivate interests and passions outside of
work. They will give you a fresh and deeper perspective on life. They will also recharge and
rejuvenate you and ensure that you have the energy to play a long innings.
CONCLUSION
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QUESTIONS
Craft a blueprint for your professional personality stating your strengths, weaknesses, your
methods of coping with stress, etc.
EXPERIMENT NO. 4
AIM
INTRODUCTION
Leadership is a vital aspect of effective management, the responsibility for ensuring that each
person gives their best. The module will cover several aspects like assertive vs. aggressive
management, giving effective feedback, business acumen, assessment of key strengths and
development, basic and advanced management skills.
PROCEDURE
A leader is far more than a label - leadership is about taking actions to create sustained, positive
transformations within an organization. Great leaders align their own values and vision with
those of their business and help operationalize them for the future. The most meaningful way
to demonstrate these skills is to passionately communicate your shared vision and practice
what your company stands for. Leaders also cultivate committed employees who strive to lead
as well.
Adapt time-tested Disney business insights to assess and improve your organization.
Identify the personal and organizational values that drive you as a leader to carry out your
organization's vision.
Establish an alignment of personal values and organizational values to enthusiastically support
your organization’s vision.
Understand a leader’s values-infused role in operationalizing culture-building and team
support.
Develop strategies to sustain your organization’s values and vision during turbulent times as
well as good times.
Build your own personal legacy as a leader.
CONCLUSION
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QUESTIONS
1. Manage upcoming cultural event of your college where you need to plan everything
starting from selling the tickets to organizing the event.
2. Plan and organize a Farewell Party for your seniors to be held next month.
EXPERIMENT NO. 5
AIM
Negotiation Skills
INTRODUCTION
This module will introduce the skills required to take part in successful negotiations. It
introduces a systematic approach to preparing and conducting negotiations at all levels such as
analyze case studies, discuss real life experience and take part in simulations.
The objective of this module is to familiarize engineers with the nature and objectives of the
negotiation processes in the engineering fields and to introduce engineers to negotiation
planning and negotiation tactics. Also to upgrade the skills of engineers in conducting
negotiations, analysis and achieving good results.
PROCEDURE
Success could be defined as the ability to deal with and sell to anyone. Engineers, business
owners, project managers, consultants, sales professionals - all have to sell. Your ability to
persuade people is critical in developing successful business relationships. The seminar explores
a variety of negotiation strategies and tactics. Participants will achieve better day-to-day
outcomes, become more effective in dealing with their clients and enhance their leadership
skills. You will also learn how to use negotiation strategies and develop the practical skills and
techniques you need to resolve complex situations effectively and with confidence. This
seminar will give you the tools to manage conflict constructively, which can be applied to any
context.
Learn how to negotiate effectively in a variety of different situations ranging from single
issue, two party negotiations to multiple issue, multi-party negotiations
Examine strategies for dealing with different types of conflict
Define what your unique negotiation handling style is and how that impacts you in the
workplace
Build an environment where people listen and make changes in their behaviour
Develop a negotiation plan for a specific situation you are currently facing
Develop an appreciation of the ethical implications of different negotiation approaches
Receive valuable feedback on your newly acquired negotiation skills in a risk-free
environment
Develop confidence in the negotiation process as a means of conflict resolution
CONCLUSION
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QUESTIONS
EXPERIMENT NO.6
AIM
Telephone Skills
INTRODUCTION
This module will give students the skills to communicate effectively over the phone. With the
aid of role plays , videos and group discussions. Students will learn the correct way to make a
good first impression, take clear messages, listen positively and handle problems with
confidence.
PROCEDURE
1. All the students will be divided into pairs of two students each.
2. Different situations will be given to each pair.
3. They will be asked to make a professional phone call and keep in mind the components
of communication process viz., sender, message, channel, receiver and feedback.
4. Keeping in mind the guidelines given to them for placing the calls and answering the
calls, student will understand the situation to their best level and give their best
performance.
5. Different situations, such as, making a phone call to travel agent for enquiry, phone call
to team members for a scheduled meeting, phone call for requesting an urgent leave
from a boss, phone call for enquiring information for admission into a college, phone
call to enquire about a job vacancy, etc.
6. Each student will be given fifteen minutes to prepare for the call.
7. And then they will be assessed on the basis of their performance during the phone call.
8. Through this activity, students will become expert both in placing and answering calls
and will also get to know the challenges one face in using telephone as a communication
tool.
WORKSHEET
In this fast and furious age we live in, one of the more important issues being addressed in the
workforce is a lack of effective and proper telephone skills and etiquette. How many times have
you been upset or put off by a call center or business representative who had no telephone
etiquette? This professional deficiency will create a negative perception of your business and
cause a loss of customers and revenue.
The following top 10 tips to improve telephone skills will help develop a positive and
professional atmosphere with regard to your business:
1. Speak precisely
The caller cannot see you to discern your facial expressions and it is therefore important you
talk in a clear manner that is slightly slow with a positive effort.
2. Do not shout
Using a normal tone of voice is imperative in order to keep the level of stress at a minimum.
Talking loudly will annoy the caller and create tension.
The person on the other end of the phone line has no desire to listen to your chewing or
gulping. It is rude and very unprofessional.
Do not swear or curse, stay away from slang words and improper language. It is offensive to
many individuals and shows disrespect.
Never address the caller by their first name as this will impart a familiarity that does not exist.
Always use their proper (last) name and title when addressing them.
6. Listen attentively
Allow the caller to express their reasons for contacting you and listen to what they say.
Restating what was said or repeating it back to them is a sign of a good listener. Plus it is always
best to verify a message to ensure accuracy.
7. Patience is a virtue
Allow the caller time to vent their frustrations. Do not engage your emotions and become rude
or snappish. Remain calm and speak with a low and monotone voice in order to assuage the
caller’s rage. Incoming calls – always ask if you can place the caller on hold for a moment. Never
set the phone down without asking or placing the call on hold. It is unprofessional and the caller
may misunderstand something they overhear. Once you have placed the incoming call on hold
as well, go back to the first caller and thank them for holding.
Do not allow any distractions as it is critical to give the caller your full attention. If you allow
someone in the office to pull your attention away from the phone call, the caller will become
upset and angered.
Make sure you tell the caller your name and your company’s name so that they know who is on
the phone with them and that they have called the desired place of business. When leaving a
message, be brief, to the point, and clearly state your name, the company you work for, the call
back telephone number and the date and time of your call.
CONCLUSION
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QUESTIONS
Imagine any organizational situation and write a conversation between the sender and receiver
in your file.
EXPERIMENT NO. 7
AIM
Email Skills
INTRODUCTION
This module will provide students with an in-depth understanding of how to write good emails
in a style that builds better relationships.
PROCEDURE
1. Students will be asked to enter into Communication Technique Lab and each student
will be assigned a system.
2. Then, students will learn how to create e-mail id. Students can choose a portal of their
choice eg., gmail, yahoo, indiatimes, rediffmail, etc.
3. After creating their e-mail ids, students will be given a situation where they will be
made to send an e-mail to someone.
4. Different situations like, sending an e-mail to principal for one day leave, e-mail to
request enquiry about a job vacancy, e-mail to a friend for party invitation, e-mail to
inform your colleague about an unscheduled meeting, e-mail to enquire about room
tariff in a hotel you wish to visit, etc.
5. Thereafter, students will be asked to send a copy of their mail to the administrator also
for assessment.
6. Now, students will be taught each component of e-mails, such as, subject line, To, Cc:,
Bcc:, message, greeting, sign offs, etc.
7. Also, they will try sending same mail in different ways for eg. how to forward an e-mail
to multiple addresses, how to add previous content of the e-mail to make receiver
understand the context.
8. Through this activity, students will learn how to write e-mails in an effective manner as
e-mail is a communication tool which is used for business and organizational purpose.
WORKSHEET
Most people know roughly what they want, but do not take the time to clearly think it through.
This is how we end up with ambiguous or rambling email. Without a clear understanding of our
desired end results, our thoughts are disorganized and we can easily confuse the receiver.
People want to know “what do you need from me?” Answer this question quickly. Skip long
introductions, backgrounds, compliments and details. Jump to the point. State it clearly using
minimal words.
If action is needed, make it clear what the desired action is from the recipient.
If a pitch is presented, make sure it includes many clearly stated, easily understood benefits for
the receiver.
People tend to say too much in email. We feel compelled to describe all the details and disclose
the whole of our existence so that the receiver can understand the whole picture.
When we meet people face-to-face, we use the other person's body language, vocal tone, and
facial expressions to assess how they feel. Email robs us of this information, and this means that
we can't tell when people have misunderstood our messages.
6. Proofreading
Finally, before you hit "send," take a moment to review your email for spelling, grammar, and
punctuation mistakes. Make sure that the information you are supposed to share is written in
the best way possible so that you receive the outcome in the desired manner.
CONCLUSION
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QUESTIONS
1. Write an e-mail to your colleague informing him about an urgent meeting scheduled in
the evening. Copy this e-mail to your boss as well.
2. Write an e-mail to your friend inviting him for your wedding.
EXPERIMENT NO. 8
AIM
INTRODUCTION
This module will help students to develop confidence and skills in giving speeches, by exploring
techniques for preparing and delivering talks, as well as exploring ways to engage audience in a
range of situations.
PROCEDURE
1. All the students will be asked to enter auditorium of the college with a notepad and a
pen and take their seats.
2. Students will now be asked to remain quiet and prepare themselves for the
documentary which will be played on the screen.
3. This documentary will have public speaking videos of famous personalities.
4. Students will see and analyze the personalities of the famous speakers. They will be
amazed to learn the effect that these famous leaders make on their audience.
5. Students will make short notes on the guidelines for effective speaking. Also, they will
try to reflect on the body language and voice intonation of these personalities.
6. Afterwards, each student will be called on stage and made to speak on him/herself for
ten minutes each.
7. Through this activity, students will learn how they can be good orators because success
is all about communicating your ideas in the best possible way.
WORKSHEET
Hold up your end with compelling material. It can be simple and engaging to make eye-
catching slides and graphics.
The most effective Power Point presentations are simple – charts that are easy to
understand, and graphics that reflect what the speaker is saying.
Power Point’s lure is the capacity to convey ideas and support a speaker’s remarks in a
concise manner. If you want to emphasize a statistic in Power Point, consider using a
graphic or image to convey the point.
One of the most prevalent and damaging habits of Power Point users is to simply read
the visual presentation to the audience. Not only is that redundant, but it makes even
the most visually appealing presentation boring to the bone.
Again, PowerPoint is most effective as a visual accompaniment to the spoken word.
Experienced PowerPoint users aren’t bashful about letting the screen go blank on
occasion.
A striking contrast between words, graphics and the background can be very effective in
conveying both a message and emotion.
Don’t limit your presentation to what PowerPoint offers. Use outside images and
graphics for variety and visual appeal, including video.
Never lose the perspective of the audience. Once you’re finished drafting your
PowerPoint slides, assume you’re just one of the folks listening to your remarks as you
review them. If something is unappealing, distracting or confusing, edit ruthlessly.
Chances are good your overall presentation will be the better for it.
CONCLUSION
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QUESTIONS
Prepare a Power Point Presentation on business letter writing and its significance.
EXPERIMENT NO.9
AIM
Time Management
INTRODUCTION
This module will give students the tools to overcome the barriers to working efficiently and
effectively and to discover a range of techniques for prioritizing tasks, dealing with time wasters
and managing yourself and others. Students will participate in a series of exercises, discussions
and hands-on activities that relate time management techniques to daily life.
PROCEDURE
1. Each student will be given a different task on the system assigned to them.
2. They will be asked to complete the task given to them in stipulated time.
3. Through this activity, they will learn the importance of time management.
4. Various time- sensitive activities such as typing two page content in seven minutes,
brain storming activities, completing word formation exercise in ten minutes, writing
minutes of a meeting in ten minutes, preparing content of a new project in half an hour,
etc.
5. Also, they will learn how and when to prioritize activities in an organized matter.
6. All the students will be divided into groups of two teams for debate. They will be given
ten minutes to prepare notes among themselves for the debate.
7. After ten minutes, they will start the debate by expressing their views, attacking and
counter attacking with the opposite teams.
8. Since, they will be asked to complete the debate in half an hour, they will get to know
the value of time.
WORKSHEET
Use a simple weekly planner to manage and protect your planned activities. You'll manage your time
by managing your activities - that means protecting the time slots you plan for your task
CONCLUSION
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QUESTIONS
EXPERIMENT NO. 10
AIM
INTRODUCTION
This module will focus on Introductions and meetings, Talking about studies and/or job,
Expressing likes and dislikes, Describing daily routines and current activities, Talking about past
states and events, Talking about future plans and intentions, Expressing preferences, Giving
reasons, Expressing opinions, agreement and disagreement, Seeking and giving advice, Making
suggestions.
PROCEDURE
CONCLUSION
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