MacroOB - Group 13 - THE ALL STAR SPORTS CATALOG DIVISION

DECISION MAKING AT THE TOP
THE ALL STAR SPORTS CATALOG DIVISION
HARSHIT RAGHUVANSHI M351 - 21

SAUNAK SARKAR D012 - 21
SAURABH KADU HIWRALE M399 - 21
SHUBHAM JOSHI M405 - 21
VIVEK CHHARI M421 - 21
OUTLINE OF TOPICS
Assessment of the Decision-Making process at ASC
TODAY'S Model of the Decision-Making process at ASC
PRESENTATION Unfolding the Process
Barrett’s role in the Process
What Alternative to Choose?
2
ASSESSMENT OF THE DECISION-MAKING
1 PROCESS AT ASC
PROBLEM CAUSES
The size of the group has an inverse relationship Non-Confrontational nature of Don Barrett.
with the quality of the debate, resulting in a
widening communication gap and a lack of Organizational mechanisms for resolving emergent
coordination. conflicts are lacking.
Some members of the group do not participate When confronted with challenges, the members of
in the meeting's discussion. the group remain silent.
Going off-line to avoid conflicts becoming a

productivity stumbling block.
3
WHICH MODEL BEST EXPLAINS THE DECISION
MAKING PROCESS AT ASC? JUSTIFY
2
Formation of Subgroups based on experience and knowledge
FORMATION OF SUBGROUPS areas, results in an efficient and rational division of the task at
hand.
The Analytical Approach to analyse the options and create a list

PRO AND CON GENERATION of alternatives for Don to make a decision also for the group for
ratifying in the weekly meeting.
4
ASC Decision Making Process
Rational Model
Establish Select the
Identify Generate Evaluate
Decision Best
Problem Alternatives Alternatives
Criteria Alternative
5
HOW DOES THE PROCESS UNFOLD? WHAT
ARE THE CRITICAL STAGES, AND WHO IS
INVOLVED?
3
"We tend to surface the issue, then figure out who needs to get
FRAMING THE PROBLEM
together to solve it, and work on the problem off-line."
Subgroups consisted of members of the senior team based on

their experience and the issue's relevancy to their functional
area. The subgroup then worked off-line to identify alternative
IDENTIFYING ALTERNATIVES
courses of action. There were differing opinions about the
effectiveness of this stage of the process.
6
3
"The idea is to present the pros and cons of each option,
ANALYZING THE ALTERNATIVES
quantified when possible, with a risk assessment."
For the most part, there are not a lot of issues where the whole
MAKING THE CHOICE group is involved. Don does a lot of the decision making on a
one-to-one basis or in small groups. The staff meeting is not a
forum for decision making.
Someone goes away and investigates a problem, then comes

RATIFYING THE CHOICE
back with a recommendation, and we say yeah or nay.
7
WHAT KINDS OF BEHAVIOR DOES THIS
PROCESS ENCOURAGE?
3
I would argue that there is less confrontation than would be
NON CONFRONTATIONAL productive with this group. The group tends to quickly take
GROUP DISCUSSIONS issues off-line when conflict emerges. Perhaps the group ought
to openly address these issues as a group.
Staff members attributed the lack of closure to the search for

LACK OF CLOSURE
consensus on most decisions.
8
WHAT IS BARRETT’S ROLE IN THE PROCESS?
HOW WOULD YOU CHARACTERIZE HIS ROLE?
4
FACILITATOR MEDIATOR TASK-MASTER
For the large part it can be He is clealry shown to have that Barrett is known to set aggressive
understood that Don is a facilitator mediatory touch over any goals for the team and push them
of sorts as he tries to ease the discussion that result in stalemate to put on their thinking hats to
descison making process. He situation. Because of the trust he produce definite solutions that
tries to remove any roadblocks has on his team and he lets them result in increased monetary
and make things fall into place for take things offline to resolve their outcomes.
the decisions to be made in the differences amicably.
interest of the company.
9
WHAT IS BARRETT’S ROLE IN THE PROCESS?
HOW WOULD YOU CHARACTERIZE HIS ROLE?
4
TO ANSWER THE SECOND PART OF THE QUESTION WHICH TO CHARACTERIZE

THE ROLE THAT BARRETT PLAYS IN THE PROCESS ITSELF, WE FIND HIM TO PLAY
A SIGNIFICANT ROLE FROM THE START TO END. WHETHER IT BE MAKING THE
CHOICE OF PEOPLE TO HIRE OR TO RESOLVE ANY DIFFERENCES.
HIS ROLE TOUCHES UPON EVERY ASPECT OF THE PROCESS AND IT MAKES HIM
INDISPENSABLE TO HOLDING THE PROCESS TOGETHER AND ALLOWING IT TO
YIELD RESULTS.
HE HAS TO DIAGNOSE THE PROBLEM THAT ARISES, AND DEVELOP THE
ALTERNATIVES, EVALUATE THE PROS AND CONS OF EACH AND FINALLY
IMPLEMENT THE BEST ALTERNATIVE.
10
AT THE END OF THE CASE, BARRETT FACES THREE
ALTERNATIVES FOR IMPROVING THE GROUP’S
DECISION MAKING PROCESS. WHAT SHOULD HE DO?

11
5
1. THE CURRENT MODEL AT HAND HAS WORKED JUST FINE FOR THE COMPANY.
2. BARRETT HAD INITIALLY PLAYED A SIGNIFICANT ROLE IN SELECTING THE
MEMBERS FOR HIS TEAM.
3. HE IS ABLE TO MEDIATE BETWEEN THE DIFFERENCES THAT ARISE FROM
DIFFERENT QUARTERS.
4. HOWEVER, THERE HAVE BEEN FEW DIFFERENCES OF OPINIONS BUT
MAJORITY CONCUR WITH THE BENIFITS THAT ARE IN PLACE.
5. SO THE SUGGESTION WOULD BE TO CONTINUE WITH THE PRESENT MODEL
6. THERE IS HOWEVER, A NEED FOR FINE-TUNING OF THE PROCESS WHERE IT
LACKS TO ASSIMILATE THE CONCERS OF THE PARTIES INVOLVED.
7. FINDING CLOSURE IS ONE AND THE PROCESS NEEDS TO LOOK INTO THE
TASK ITSELF TO DEFINE HOW TO ARRIVE AT THE TARGETD RESULTS.
8. THERE IS ALSO THE CONCERN THAT NOT MANY OPEN DEABTES TAKE PLACE
OR LACK OF ACTIVE PARTICIPATION BY THE MEMBERS.
9. SO BASICALLY, SOME OF THE LOOSE ENDS OF THE PROCESS NEED TO BE
TIED IN FOR BETTER RESULTS.
12
THANK
YOU!

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DECISION MAKING AT THE TOP

THE ALL STAR SPORTS CATALOG DIVISION

HARSHIT RAGHUVANSHI M351 - 21

TODAY'S Model of the Decision-Making process at ASC

PRESENTATION Unfolding the Process

Barrett’s role in the Process

What Alternative to Choose?

Going off-line to avoid conflicts becoming a

The Analytical Approach to analyse the options and create a list

Subgroups consisted of members of the senior team based on

Someone goes away and investigates a problem, then comes

Staff members attributed the lack of closure to the search for

FACILITATOR MEDIATOR TASK-MASTER

TO ANSWER THE SECOND PART OF THE QUESTION WHICH TO CHARACTERIZE

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