Introduction, Company Overview and Conclusion

Introduction
The point of all accommodation formation is to maintain their customers with clean, pleasant,
satisfying, and welcoming surroundings that offer value for money. Tidiness in hospitality
operations conveys a more powerful message than anything else. The hotel's management and
visitors are expected to keep the facility clean and presentable to provide a fair pricing and
recurring business for a hotel. There's a lot of pride in cleaning when it comes to making the
hotel seem like "home away from home." However, the work becomes enormous when it comes
to maintaining a large building with hundreds of rooms and many open areas. As a result of this,
the hotel's housekeeping service operates smoothly and efficiently. This section is also in charge
of each guest room, ensuring that they have all the goods and materials they need throughout
their stay, according to their instructions. While this is going on, housekeeping keeps an eye on
things and ensures that the rooms, property, and guests' possessions are safe. Cleaning and
maintenance are one of the primary responsibilities of the hotel's housekeeping staff. Providing
the highest level of comfort to the guests maintains the hotel's quality, which allows the hotel to
maximize its profits by selling the rooms. It is also seen as the management's "eyes and ears
when it comes to basic income compensation." In today's hospitality business, the housekeeping
staff plays a crucial role. These individuals clean guest rooms, serve the public and operate
laundries as well as recreational amenities. Hostesses and hosts who work in cleaning are also
part of the inn's broader hosts who welcome the guests. To improve the customer's experience,
employees must be productive and dedicated to their jobs.
The work requires the specialists to be familiar with the newest cleaning equipment. As part of
the job, you will be responsible for maintaining and replenishing equipment supplies and
declaring the need for repairs and replacement materials. Other chores include washing,
polishing, sweeping, vacuuming, and dusting. In recent years, major hotel chains have begun to
recognize the benefits provided by housekeeping and other departments within the hotel
industry. A good hotel management company does not view housekeeping as a demeaning or
humiliating duty. As predicted, every high-quality hotel operational manager performed
exceptionally well on the ground. This helps them to appreciate those who undertake such tasks
daily. Housekeeping's primary responsibility is to maintain the cleanliness and order of the guest
rooms as well as the public areas. The front of the house and rear of the house are two possible
divisions of the hotel department. When it comes to housekeeping, it may be described as both a
"back end" and a "heart end." Employees in the housekeeping department have little or no direct
interaction with the guest.
Company overview
This is more than simply a motel, a location where guests feel understood and may be their best
selves. Arriving visitors are greeted by friendly hosts who assist them make the most of their
stay. FARS Hotel & Resorts services not just Bangladeshis but also guests from other nations.
A world-class property, FARS Hotel & Resorts in Bangladesh's hospitality sector provides
guests and customers with service with the highest level of satisfaction. FARS Hotel & Resorts'
primary target market is foreigners, business tycoons from home and abroad, and the upper-
upper class citizens of Bangladesh. As one of the costliest five-star hotels in Bangladesh, the
FARS Hotel & Resorts divides its operations into 10 separate divisions in order to run
efficiently. Because of this, it offers both items and services in order to please its consumers and
establish a strong relationship with their loyal ones. There are 23 suites, including a presidential
suite in the hotel. FARS Hotel and Resort features a traditional restaurant and a standard bar on
the premises. Five modern meeting and conference venues are available at the hotel. Both female
and unisex workouts are open at FARS. In addition to this, the hotel offers a spa, laundry, a
swimming pool, free internet access, and more. The company also focuses heavily on digital
marketing via Facebook and Twitter in order to attract the most significant number of
international visitors. Customers may choose from a variety of bundles based on their tastes and
preferences. FARS Hotel and Resorts uses the GEI (Guest Exportable Index) and GPS (Guest
Personalization Service) techniques in order to identify and meet the desires and expectations of
the clients. Because the FARS Hotel and Resort cares so much about their devoted clients, they
regularly perform customer satisfaction surveys. FARS Hotel and Resorts' employees and other
workers are committed to providing excellent hospitality and quality service.
Conclusion
Outsourcing and eco-friendly housekeeping are two of the most popular technologies and trends
in housekeeping today. Dedicated housekeepers are working hard to ensure that housekeeping
receives the respect it deserves within the hotel sector. Even though this department is
responsible for generating the majority of a hotel's profits, this fact is rarely acknowledged, and
veterans of the business must frequently view it as a thankless profession since it is so
undervalued. Increasingly, housekeeping activities are becoming scientific and automated. As a
result, most housekeepers at this level do not have any formal education or training. When the
department spends time, energy, and money on training workers, every effort should be made to
motivate and retain them. Eco-friendly hotels are becoming increasingly popular. This tendency
is also affecting hotel housekeeping departments. In addition to conserving water and electricity,
housekeepers are choosing eco-friendly amenities and supplies.

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