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    Reflective Listening: "Listening Looks Easy, But It's Not Simple. Every Head Is A World."

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    Yasemin Kayaaltı Dinç
    Reflective listening is a communication strategy where the listener seeks to understand the speaker's ideas and feelings, then reflects them back to confirm understanding. It involves two key steps: 1) understanding what the speaker is thinking and feeling, and 2) offering that understanding back to the speaker. The listener reflects the content and inferred feelings and implications of what was said through techniques like mirroring mood, summarizing, clarifying, or stating feelings. The goal is to see the world from the speaker's perspective when reflecting back what was said.

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    Reflective Listening: "Listening Looks Easy, But It's Not Simple. Every Head Is A World."

    Uploaded by

    Yasemin Kayaaltı Dinç
    120 views2 pages
    Reflective listening is a communication strategy where the listener seeks to understand the speaker's ideas and feelings, then reflects them back to confirm understanding. It involves two key steps: 1) understanding what the speaker is thinking and feeling, and 2) offering that understanding back to the speaker. The listener reflects the content and inferred feelings and implications of what was said through techniques like mirroring mood, summarizing, clarifying, or stating feelings. The goal is to see the world from the speaker's perspective when reflecting back what was said.

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    Reflections handout

    Original Title

    Reflections handout

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    Reflective listening is a communication strategy where the listener seeks to understand the speaker's ideas and feelings, then reflects them back to confirm understanding. It involves two key steps: 1) understanding what the speaker is thinking and feeling, and 2) offering that understanding back to the speaker. The listener reflects the content and inferred feelings and implications of what was said through techniques like mirroring mood, summarizing, clarifying, or stating feelings. The goal is to see the world from the speaker's perspective when reflecting back what was said.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    120 views2 pages

    Reflective Listening: "Listening Looks Easy, But It's Not Simple. Every Head Is A World."

    Uploaded by

    Yasemin Kayaaltı Dinç
    Reflective listening is a communication strategy where the listener seeks to understand the speaker's ideas and feelings, then reflects them back to confirm understanding. It involves two key steps: 1) understanding what the speaker is thinking and feeling, and 2) offering that understanding back to the speaker. The listener reflects the content and inferred feelings and implications of what was said through techniques like mirroring mood, summarizing, clarifying, or stating feelings. The goal is to see the world from the speaker's perspective when reflecting back what was said.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Reflective Listening

    “Listening looks easy, but it’s not simple. Every head is a world.”
    Cuban proverb

    It is NOT about asking questions or telling what the listener feels,


    believes, or wants.

    Reflective listening is a communication strategy involving two key steps:


    1. Seeking to understand a speaker's idea
    2. Then offering the idea back to the speaker, to confirm the idea has been understood
    correctly.

    WHAT
    It attempts to reconstruct what the client is thinking and
    feeling and to relay this understanding back to the client.
    This includes:
    • content about what a person says or thinks
    • inferences on a person's feelings
    • stated or unstated implication about what a person wants

    HOW
    Ideas for reflection come from listening, observing, and
    interpreting verbal and nonverbal cues. The listener tries to
    walk in the shoes of the speaker… seeing the world through
    the speaker’s eyes and experiences and speaking from that
    The listener can repeat
    point of reference. This can happen through:
    or substitute synonyms
    or phrases and stay • Mirroring the mood of the speaker
    close to what the • Reflecting the emotional state with words
    speaker has said. • Summarizing what the speaker said
    • Restating and clarifying what the other has said
    The listener can make • Verbalizing the feelings contained in what the other is
    major restatements in saying, not just the facts or ideas.
    which the speaker’s
    meaning is inferred.

    The listener can


    emphasize emotional
    aspects through feeling
    statements.

    Common reflective statement stems:


    “So you feel...”
    “It sounds like you...”
    “You're wondering if...”
    “For you it’s like…”
    “I’ve been feeling more depressed lately.”
    Simple Repeating an element of “You’ve been more depressed
    what the speaker has said lately”
    Reflection
    Staying close to what the “You are feeling a little more
    speaker has said with sad about life than usual.”
    some synonyms

    Complex Inferring/guessing at the “You are struggling right now


    speaker’s meaning and and want to understand why you
    Reflection reflecting it back keep sliding backwards.”

    Emphasizing the “It’s like a heavy cloud that’s


    emotional dimension descended on you and taking
    through feeling/ your energy.”

    What can make a reflection complex?


    Adding Content (interpretation or feeling)
    I’ve been struggling lately.
    “There’s a big part of you thinking it’s just not worth it anymore.”

    Metaphor or Simile (“picture language”)


    The stress seems never-ending.
    “You feel like you’re running on the hamster wheel.”

    Amplification (stronger or weaker)


    I’m not sure I’m up for it.
    “This is by far the biggest challenge you’ve ever faced.”

    Double-Sided (reflect two side of customer’s viewpoint)


    I’m not sure I can quit smoking.
    “On one hand it’s a comforting habit, and on the other hand you’re starting to
    worry about the physical impact it’s taking on you.”

    Reframing (put situation in a different light)


    I don’t think I could work for minimum wage.
    “You’re ready to research what your next steps are for finding a financially
    rewarding career.”

    Verbalization of unspoken emotion


    I don’t think she needs to get more education.
    “You have some fear that she may end up leaving you.”

    Emphasize one side (for particular effect)


    I know I have to quit drinking, but I don’t know how my friends would
    react and I know I would get bored.
    “Part of you that knows it’s killing you and that now is the time to take control of
    it.”

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