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    Distribution Business Unit Cummins Field Service Report Pal Svam Power Solutions Private LTD

    Uploaded by

    Malab Taufeek
    1. A Cummins Field Service Report documents a scheduled preventative maintenance and service check (B Check) performed on a 25kVA generator set at a HDFC Bank branch in Sonepat, Haryana, India. 2. The service technician changed the lubricating oil, replaced the air filter, topped off the coolant, and checked hoses and belts. The engine parameters were found to be normal. 3. The customer was delighted with the service and signed off on the report, documenting the preventative maintenance was completed satisfactorily.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Distribution Business Unit Cummins Field Service Report Pal Svam Power Solutions Private LTD

    Uploaded by

    Malab Taufeek
    107 views1 page
    1. A Cummins Field Service Report documents a scheduled preventative maintenance and service check (B Check) performed on a 25kVA generator set at a HDFC Bank branch in Sonepat, Haryana, India. 2. The service technician changed the lubricating oil, replaced the air filter, topped off the coolant, and checked hoses and belts. The engine parameters were found to be normal. 3. The customer was delighted with the service and signed off on the report, documenting the preventative maintenance was completed satisfactorily.

    Original Description:

    Cummins FSR

    Original Title

    FSR Form (3)

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    1. A Cummins Field Service Report documents a scheduled preventative maintenance and service check (B Check) performed on a 25kVA generator set at a HDFC Bank branch in Sonepat, Haryana, India. 2. The service technician changed the lubricating oil, replaced the air filter, topped off the coolant, and checked hoses and belts. The engine parameters were found to be normal. 3. The customer was delighted with the service and signed off on the report, documenting the preventative maintenance was completed satisfactorily.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    107 views1 page

    Distribution Business Unit Cummins Field Service Report Pal Svam Power Solutions Private LTD

    Uploaded by

    Malab Taufeek
    1. A Cummins Field Service Report documents a scheduled preventative maintenance and service check (B Check) performed on a 25kVA generator set at a HDFC Bank branch in Sonepat, Haryana, India. 2. The service technician changed the lubricating oil, replaced the air filter, topped off the coolant, and checked hoses and belts. The engine parameters were found to be normal. 3. The customer was delighted with the service and signed off on the report, documenting the preventative maintenance was completed satisfactorily.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Distribution Business Unit Dealership Branch : Pal Svam Power -

    Cummins Field Service Report Sonepat


    PAL SVAM POWER SOLUTIONS Single Point Contact No.:0124-4397000
    Toll Free No :
    PRIVATE LTD
    Customer care email ID :
    spc.grg@palsvam.com
    SR Type : Sub Type :B Check SRN : FSR No : FSR-SA-1740356 Date :21/5/2021
    Contract-Scheduled SR-PS-SO-2122-000731
    Customer Name :HDFC BANK LIMITED Contact Person Name :MR Designation : Manajer Contact No :
    Ravish Dahiya 9991805808
    Branch Code: 2339 Employee Id: R9866
    Customer Address :TEHSIL CHOWK, OPP TEHSIL Camp Address :
    KHARKHODA,,SONEPAT,HARYANA,131001,India
    eMail id 1 :ravish.dahiya@hdfcbank.com eMail id 2:tanvi.khurana@hdfcbank.com

    ESN : G12I081965 Gen/Equp Model : GSN : Alternator / Current 879.00 Cumulative Hours :
    X2.5G2 Equp Sr. No : Hours : 2898.00
    G12G291003 Component Hours :
    Engine Model : OEM : JAKSON Avg. Monthly Running Hrs : Last B Check done at Hrs Date :2794.00 21/5/2021
    GENSET.DXP 25-5.25 KVA 3 LIMITED 15.00 Last D Check done at Hrs & Date : 879.00
    PHASE.THREE PHASE Battery repalced Hrs & Date : 2718.00 26/5/2020
    Coolant replaced Hrs & date :
    kVA Rating : 25KVA
    Air Cleaner element replaced Hrs and Date: 2794.00 3/9/2020
    Global Failure Code :B check Brand and Grade of Lube Oil used:Vcl7800 Type of Coolant Used: DCA4
    + PM Visits Battery Make: LUMINOUS
    Model:
    Digital Failure Code: Battery Sr No. :

    DG Set : 25kva Controller Type : Key Coolant Concentration Level :2


    switch
    Engine Performance Parameters Service Request Details
    Date
    Low idle RPM Lube Oil pressure 4.70 Kg/Cm² Response to Service Request Time
    (dd/mm/yy)
    High idle RPM 1500 Lube Oil pressure 4.70 Kg/Cm² Failure Date 18/5/2021 2:12 PM
    Full Load RPM 1500 Lube Oil pressure 4.70 Kg/Cm² Failure Reported on 18/5/2021 2:14 PM
    Coolant Temp 48 °C Lube Oil Temp 52 °C Customer Requested on 18/5/2021 10:00 PM
    Cranking Voltage Volts Attended on 21/5/2021 10:43 AM
    Parameters for Other
    Parameters for Generator Set Diagnosis Completed on 21/5/2021 11:59 AM
    applications
    Drilling
    Voltage (AC) 410 Volts 50 hz RPM Required Material Received on
    Frequency Speed
    Gear
    Current (AC) 18 amp Load kW RPM Actual Resolution Date 21/5/2021 12:00 PM
    Speed
    Ripple
    Stray Voltage(DC volts) Voltage
    (AC volts)
    Power Factor
    Purpose : PM+B CHECK

    Inspection/Observation and Work Done in Brief : Attended to the engine at customer site and change lub oil change B check kit clean air filter and topup
    coolant and check hoses and belt check battery connection found ok
    Problem Resolution/Solution : Started to the engine runing performance asper found normal parameters

    Recommendation/Suggestion :

    Problem Status:Closed Responsibility (If Status is Open):


    Customer's Remarks: Customer Experience :Delighted

    Service Representative's SANJAY YADAV Customer MR Ravish Dahiya


    Name : Representative's
    Name:
    Cummins ID No: Service Rep Signature and Date : 21/05/2021 12:00 Customer Signature and Date : 21/5/2021 12:00 PM
    15296999LHAC PM
    Promotion ID No: 1568959q

    Escalation Matrix
    Dealership: Cummins:
    *Designation Contact No. Function Designation: Contact No.
    Branch Head-Sonepat 9992986666 Customer Support Channel Service Manager
    Sr. General Manager 7042198375 Customer Support Area Service Manager
    AFTER OFFICE SUPPORT 9560079437 Customer Support Zonal Service Head
    Customer Support
    I AM CUMMINS , YOU CAN DEPEND ON ME. Our Goal : Zero Engine Down

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