Allama Iqbal Open University Islamabad: (Department of Business Administration)

ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD
(Department of Business Administration)
PRODUCTION AND OPERATIONS MANAGEMENT (9545)
CHECKLIST
SEMESTER: AUTUMN 2020
This packet comprises the following material:
1. Course Outline
2. Assignment No. 1, 2
In this packet, if you find anything missing out of the above mentioned material,
please contact at the address given below:
Director Admission and Mailing

Services Block No. 28
Allama Iqbal Open University
H-8, Islamabad
Mahmood – ul – Hasan
(Course Coordinator)
1
ALLAMA IQBAL OPEN UNIVERSITY, ISLAMABAD
(Department of Business Administration)
WARNING
1. PLAGIARISM OR HIRING OF GHOST WRITER(S) FOR SOLVING THE
ASSIGNMENT(S) WILL DEBAR THE STUDENT FROM AWARD OF
DEGREE/CERTIFICATE, IF FOUND AT ANY STAGE.
2. SUBMITTING ASSIGNMENT(S) BORROWED OR STOLEN FROM
OTHER(S) AS ONE’S OWN, WILL BE PENALIZED AS DEFINED IN
“AIOU PLAGIARISM POLICY”.
ASSIGNMENT No. 1
Course: Production and Operations Management (9545) Semester: Autumn 2020
Level: PGD Total Marks: 100
Credit Hours: 03 Pass Marks: 50
All questions carry equal marks.

Q. 1 Successful organizations have well defined and efficient line function and support
function. Production comes under the category of line function which directly
affects customer experience and there by future of organization itself. Aim of
production function is to add value to product or service which will create a strong
and long lasting customers relationship or association. Explain? (20)
Q. 2 TQM was developed by William Deming, a management consultant whose work

had a great impact on Japanese manufacturing. While TQM shares much in
common with the Six Sigma improvement process, it is not the same as Six Sigma.
TQM focuses on ensuring that internal guidelines and process standards reduce
errors. Explain? (20)
Q. 3 Nevertheless, it seems that not all companies consider safety management as self-
evident. Each year, there are hundreds of thousands of accidents causing injuries,
absence, and in the worst case, death example. (10)
Q. 4 In recent years companies have begun to implement a series of human resource

management (HRM) practices that are referred to in the literature as high-
performance or high-commitment. Among others these practices include employee
involvement, training and organizational incentive plans. In this study we attempt
to determine how and to what extent the adoption of this type of practices affects
the firm’s performance record? (20)
Q. 5 Define and discuss the following concepts in detail:

(a) Production System Design (10)
(b) Production System & Information Technology (20)
2
GUIDELINES FOR ASSIGNMENT # 1
You should look upon the assignments as a test of knowledge, management skills, and
communication skills. When you write an assignment answer, you are indicating your
knowledge to the teacher:
 Your level of understanding of the subject;
 How clearly you think;
 How well you can reflect on your knowledge & experience;
 How well you can use your knowledge in solving problems, explaining situations,
and describing organizations and management;
 How professional you are, and how much care and attention you give to what you do.
To answer a question effectively, address the question directly, bring important related
issues into the discussion, refer to sources, and indicate how principles from the course
materials apply. The student must also be able to identify important problems and
implications arising from the answer.
For citing references, writing bibliographies, and formatting the assignment, APA
format should be followed.
ASSIGNMENT No. 2
Course: Production and Operations Management (9545) Semester: Spring 2020
Level: PGD Total Marks: 100
Credit Hours: 03 Pass Marks: 50
This assignment is a research-oriented activity. You are required to obtain information
from a business/commercial organization and prepare a report of about 1000 words on
the issue allotted to you to be submitted to your teacher for evaluation.
You are required to select one of the following issues according to the last digit of
your roll number. For example, if your roll number is P-3427180 then you will select
issue # 0 (the last digit): -
ISSUES:
0 Quality Control Methods
1 Capacity Planning Environment
2 ABC Inventory Model
3 Probabilistic Time Estimate (PERT)
4 Problems of Production Management
5 Learning Curve Analysis
6 Simulation
7 Forecasting
8 Basic Approaches to Maintenance
9 Total Quality Manager
The report should follow the following format:

1. Title page
2. Acknowledgements
3. An abstract (one page summary of the paper)
4. Table of contents
5. Introduction to the issue (brief history & significance of issue assigned)
6. Practical study of the organization (with respect to the issue)
7. Data collection methods
8. SWOT analysis (strengths, weaknesses, opportunities & threats) relevant to the
issue assigned
3
9. Conclusion (one page brief covering important aspects of your report)
10. Recommendations (specific recommendations relevant to issue assigned)
11. References (as per APA format)
12. Annexes (if any)
GUIDELINES FOR ASSIGNMENT # 2:
 1.5 line spacing
 Use headers and subheads throughout all sections
 Organization of ideas
 Writing skills (spelling, grammar, punctuation)
 Professionalism (readability and general appearance)
 Do more than repeat the text
 Express a point of view and defend it.

WORKSHOPS
The workshop presentations provide students opportunity to express their communication
skills, knowledge & understanding of concepts learned during practical study assigned in
assignment # 2.
You should use transparencies and any other material for effective presentation. The
transparencies are not the presentation, but only a tool; the presentation is the
combination of the transparencies and your speech. Workshop presentation
transparencies should only be in typed format.
The transparencies should follow the following format:
1) Title page
2) An abstract (one page summary of the paper)
3) Introduction to the issue (brief history & significance of issue assigned)
4) Practical study of the organization (with respect to the issue)
5) Data collection methods
6) SWOT analysis (strengths, weaknesses, opportunities & threats) relevant to the
issue assigned
7) Conclusion (one page brief covering important aspects of your report)
8) Recommendations (specific recommendations relevant to issue assigned)
GUIDELINES FOR WORKSHOP PRESENTATION:

 Make eye contact and react to the audience. Don't read from the transparencies or
from report, and don't look too much at the transparencies (occasional glances are
acceptable to help in recalling the topic to cover).
 A 15-minute presentation can be practiced several times in advance, so do that until
you are confident enough. Some people also use a mirror when rehearsing as a
substitute for an audience.
WEIGHTAGE OF THEORY & PRACTICAL ASPECTS IN ASSIGNMENT # 2 &

WORKSHOP PRESENTATIONS
Assignment # 2 & workshop presentations are evaluated on the basis of theory & its
applicability. The weightage of each aspect would be:
Theory: 60%
Applicability (practical study of the organization): 40%
4
Course: Production and Operations Management Course Code: 9545
Level: PGD Credit Hours: 03
UNIT 1. INTRODUCTION TO PRODUCTION AND OPERATIONS
MANAGEMENT
1.1. Historical Evolution of Production and Operations Management
1.2. A System’s Concept
1.3. Systems Approach to Operations Management
1.4. Trends in Operations Management
1.5. Management Process
1.6. Responsibilities of Operations Management
1.7. Problems of Production Management
1.8. Operations Strategy
1.9. Decision Making
UNIT 2.DESIGNING PRODUCTS, SERVICES AND PROCESSES

2.1. Sources of New Product Ideas
2.2. Product Development
2.3. Role of Research and Development
2.4. Evaluation of Product Design
2.5. Design Specifications
2.6. Design of Services and Service Process
2.7. Manufacturing Process Technology
2.8. Process Analysis Aids
2.8.1. Assembly Drawing
2.8.2. Assembly Chart
2.8.3. Flow Process Chart
2.9. Computer Integrated Manufacturing
UNIT 3.QUALITY, PLANNING AND CONTROL

3.1. Product Quality
3.2. Importance of Quality to a Company
3.3. How to Determine and Improve Quality?
3.4. Total Quality Manager
3.5. Quality Control Methods
3.6. Statistical Quality Control
3.7. Employees Involvement
3.8. Continuous Improvement
3.9. Improving Quality through TQM
3.10. Control Charts and Acceptance Inspection
3.11. Accepting Sampling
UNIT 4.JOB DESIGN AND WORK MEASUREMENT

4.1. Production and Operations Standards
4.2. Work Measurement
4.3. Methods Analysis
4.3.1. Motion Study
5
4.3.2. Man-Machine Analysis
4.3.3. Flow Process Charting
4.4. Time Analysis
4.4.1.Time Study
4.4.2.Work Sampling
4.4.3.Learning Curve Analysis
4.5. Considerations in Work Analysis
4.5.1.Job Description
4.5.2.Job Specification
4.5.3.Human Factors
4.5.4.Equal Employment Opportunity
4.5.5.Affirmative Action
4.5.6.Safety and Health Considerations
4.6. Working Conditions
4.7. Incentive Pay Systems
4.8. Employees Benefits
4.8.1.Health Benefits
4.8.2.Payment for Time Not Worked
4.8.3.Payment for Unusual Work Hours
4.8.4.Payment for Job Related Costs
4.8.5.Company Paid Life Insurance
4.8.6.Learning Level
UNIT 5.LOCATION AND CAPACITY OF FACILITY

5.1. Capacity Planning Environment
5.2. Defining and Measuring Capacity
5.2.1. Design Capacity
5.2.2. Effective Capacity
5.2.3. Actual Output
5.3. Waiting Line Models
5.4. Simulation
5.5. Location of Facility
5.6. Transpiration Methods
UNIT 6.FORECASTING DEMAND

6.1. What is Forecasting
6.2. Factors that Influence Demand
6.3. Types of Forecasting Techniques
6.3.1. Least Square Method
6.3.2. Time Series Analysis
6.3.3. Moving Average
6.3.4. Weighted Moving Average
6.3.5. Exponential Smoothing
6.3.6. Regression and Correlation
6.3.7. Coefficient of Determination
6.3.8. Qualitative Techniques for Forecasting
6.4. Measures of Forecast Error
6.5. How Computers Assist in Forecasting
6
UNIT 7.INVENTORY AND MATERIALS MANAGEMENT
7.1. Inventory Concepts
7.2. Inventory Costs
7.3. Inventory Modeling
7.4. Classical Inventory Model
7.5. Production Order Quantity Model
7.6. ABC Inventory Model
7.7. Computation of Inventory Order Quantities
Reorder Points and Optimum Number of Orders
7.8. Aggregate Planning
7.9. Master Bill of Materials
Planning for Materials Needs
7.10. Material Requirement Planning Just In Time System Scheduling
UNIT 8.MAINTENANCE AND SAFETY MANAGEMENT

8.1. Basic Approaches to Maintenance
8.2. Factors Determining the Efficiency and Effectiveness of Maintenance
8.3. Preventive and Remedial Maintenance
8.4. Causes for Component and Equipment Failure
8.5. Means and Objectives of Measuring Maintenance
8.6. Computation of Estimates of Reliability
8.7. Importance of Safety Considerations
8.8. Major Considerations in Setting-Up Safety Program
8.9. Safety Engineering
8.10. Objectives and Process of Safety Inspection
8.11. Accident Frequency Rate, Injury Frequency Rate, and Average Severity Rate
UNIT 9.MANAGING COMPLEX PROJECTS

9.1. Managing Projects
9.2. Network Methods (CPM)
9.3. Probabilistic Time Estimate (PERT)
9.4. Cost Consideration
9.5. Resource Limitation
9.6. Benefits and Limitations of PERT/CPM Systems
Recommended Books:
 Adam, E. E., & Ebert, R. J. (2010). Production & Operations Management:
Concepts Models and Behaviour (5th revised ed.). USA: Prentice Hall.
 Heizer, J. H., & Render, B. (2010). Operations Management (10th ed.). Canada:
Pearson Education Canada.
 Dilworth, J. D. (2007). Production and Operations Management: Manufacturing and

Nonmanufacturing (4th ed.). The University of Michigan: Random House, Business
Division.
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ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD

(Department of Business Administration)

PRODUCTION AND OPERATIONS MANAGEMENT (9545)

SEMESTER: AUTUMN 2020

This packet comprises the following material:

Director Admission and Mailing

All questions carry equal marks.

Q. 2 TQM was developed by William Deming, a management consultant whose work

Q. 4 In recent years companies have begun to implement a series of human resource

Q. 5 Define and discuss the following concepts in detail:

The report should follow the following format:

GUIDELINES FOR WORKSHOP PRESENTATION:

WEIGHTAGE OF THEORY & PRACTICAL ASPECTS IN ASSIGNMENT # 2 &

UNIT 2.DESIGNING PRODUCTS, SERVICES AND PROCESSES

UNIT 3.QUALITY, PLANNING AND CONTROL

UNIT 4.JOB DESIGN AND WORK MEASUREMENT

UNIT 5.LOCATION AND CAPACITY OF FACILITY

UNIT 6.FORECASTING DEMAND

UNIT 8.MAINTENANCE AND SAFETY MANAGEMENT

UNIT 9.MANAGING COMPLEX PROJECTS

 Dilworth, J. D. (2007). Production and Operations Management: Manufacturing and

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