Siemens Acuson X300 Error Warning Messages

Symbolic Name
Error Code

Extended Message Description for CSE (Field Engineer)

HW Error

SW Error
Severity

Facility
Name

Displaying Message

Action Description

Reboot the system and check functionality.

BF HW error (TI, TR, RC)

If this message continues to occur:

1. Check the Event Log's application domain for US_IMG_XX messages
BF_HW_ERROR
US_IMG_00

RELEVANT

and any further information or hints. This error indicates that the
Error

Reboot to restore system

2. Extract to file and return to Uptime Support Center or with failed part. software had problems interacting √ √
functionality.
(see Information Section for file format rules.) with the TI, TR, or RC board
3. Measure all power supply outputs for proper level.
4. Run TI and E module diagnostics test. Replace the defective module.
5. Backup the 'log' directory to CD-R and return with the failed part.

Reboot the system and check functionality.

If this message continues to occur:
DR HW error (BE)

DR_HW_ERROR

1. Check the Event Log's application domain for US_IMG_XX messages

This error indicates that the
US_IMG_01

RELEVANT

and any further information or hints.

software had problems interacting
Error

Reboot to restore system

2. Extract to file and return to Uptime Support Center or with failed part. √ √
functionality. with the DR hardware on the BE
(see Information Section for file format rules.)
board
3. Measure all power supply outputs for proper level.
4. Run the E module diagnostics test. Replace the module if failed.
5. Backup the 'log' directory to CD-R and return with the failed part.

Reboot the system and check functionality.

If this message continues to occur:
EP HW error (BE)

1. Check the Event Log's application domain for US_IMG_XX messages

EP_HW_ERROR

This error indicates that the

US_IMG_02

RELEVANT

and any further information or hints.

software had problems interacting
Error

Reboot to restore system

2. Extract to file and return to Uptime Support Center or with failed part. √ √
functionality. with the EP hardware on the BE
(see Information Section for file format rules.)
board
3. Measure all power supply outputs for proper level.
4. Run the E module diagnostics test. Replace the module if failed.
5. Backup the 'log' directory to CD-R and return with the failed part.

Reboot the system and check functionality.

If this message continues to occur:
FP HW error (BE)

1. Check the Event Log's application domain for US_IMG_XX messages

FP_HW_ERROR

This error indicates that the

US_IMG_03

RELEVANT

and any further information or hints.

software had problems interacting
Error

Reboot to restore system

2. Extract to file and return to Uptime Support Center or with failed part. √ √
functionality. with the FP hardware on the BE
(see Information Section for file format rules.)
board
3. Measure all power supply outputs for proper level.
4. Run the E module diagnostics test. Replace the module if failed.
5. Backup the 'log' directory to CD-R and return with the failed part.

Reboot the system and check functionality.

If this message continues to occur:
HSC HW error (BE)

HSC_HW_ERROR

1. Check the Event Log's application domain for US_IMG_XX messages

This error indicates that the
US_IMG_04

RELEVANT

and any further information or hints.

software had problems interacting
Error

Reboot to restore system

2. Extract to file and return to Uptime Support Center or with failed part. √ √
functionality. with the scan coverter hardware
(see Information Section for file format rules.)
on the BE board
3. Measure all power supply outputs for proper level.
4. Run the E module diagnostics test. Replace the module if failed.
5. Backup the 'log' directory to CD-R and return with the failed part.

Reboot the system and check functionality.

If this message continues to occur:
SIP HW error (BE)

SIP_HW_ERROR

1. Check the Event Log's application domain for US_IMG_XX messages

This error indicates that the
US_IMG_05

RELEVANT

and any further information or hints.

software had problems interacting
Error

Reboot to restore system

2. Extract to file and return to Uptime Support Center or with failed part. √ √
functionality. with the SIP hardware on the BE
(see Information Section for file format rules.)
board
3. Measure all power supply outputs for proper level.
4. Run the E module diagnostics test. Replace the module if failed.
5. Backup the 'log' directory to CD-R and return with the failed part.

Reboot the system and check functionality.

If this message continues to occur:
VI HW error (BE)

1. Check the Event Log's application domain for US_IMG_XX messages

VI_HW_ERROR
US_IMG_06

RELEVANT

and any further information or hints. This error indicates that the
Error

Reboot to restore system

2. Extract to file and return to Uptime Support Center or with failed part. software had problems interacting √ √
functionality.
(see Information Section for file format rules.) with the VI board
3. Measure all power supply outputs for proper level.
4. Run the E module diagnostics test. Replace the module if failed.
5. Backup the 'log' directory to CD-R and return with the failed part.
 Reboot the system and check functionality.
If this message continues to occur:
RTC HW error (RC)

RTC_HW_ERROR
1. Check the Event Log's application domain for US_IMG_XX messages
This error indicates that the
US_IMG_07

RELEVANT
and any further information or hints.
software had problems interacting

Error
Reboot to restore system
2. Extract to file and return to Uptime Support Center or with failed part. √ √
functionality. with the RTC hardware on the RC
(see Information Section for file format rules.)
board
3. Measure all power supply outputs for proper level.
4. Run the E module diagnostics test. Replace the module if failed.
5. Backup the 'log' directory to CD-R and return with the failed part.

Reboot the system and check functionality.

CINE HW error (RC, BE)

If this message continues to occur:

CINE_HW_ERROR

1. Check the Event Log's application domain for US_IMG_XX messages

This error indicates that the
US_IMG_08

RELEVANT
and any further information or hints.
software had problems interacting
Error

Reboot to restore system

2. Extract to file and return to Uptime Support Center or with failed part. √ √
functionality. with the RC or BE hardware during
(see Information Section for file format rules.)
CINE operation
3. Measure all power supply outputs for proper level.
4. Run the E module diagnostics test. Replace the module if failed.
5. Backup the 'log' directory to CD-R and return with the failed part.
2D CINE error. (software, RC, BE, 2D CINE nonfatal error. (software, RC, BE, Trace CINE error. (software, RC, BE, Trace CINE nonfatal error. (software, RC, BE,

Reboot the system and check functionality.

CINE_2D_FATAL_ERROR

If this message continues to occur: This error indicates that the

1. Check the Event Log's application domain for US_IMG_XX messages software encountered problems
US_IMG_09

RELEVANT

and any further information or hints. during 2D cine acquisition or

Error

Reboot to restore system

VI)

2. Extract to file and return to Uptime Support Center or with failed part. replay and was unable to recover. √ √
functionality.
(see Information Section for file format rules.) Most likely indicates a softare
3. Measure all power supply outputs for proper level. problem, however, could be
4. Run the E module diagnostics test. Replace the module if failed. related to hardware problems
5. Backup the 'log' directory to CD-R and return with the failed part.

Reboot the system and check functionality.

CINE_2D_NON_FATAL_ERR0R

If this message continues to occur:

This error indicates that the
1. Check the Event Log's application domain for US_IMG_XX messages
software encountered problems
and any further information or hints.
US_IMG_10

RELEVANT

during 2D cine acquisition or

Warning

2. Extract to file and return

replay, but was able to recover.
VI)

System has recovered. √ √

to Uptime Support Center or with failed part. (see Information Section
Most likely this indicates a softare
for file format rules.)
problem, however, it could be
3. Measure all power supply outputs for proper level.
related to hardware problems
4. Run the E module diagnostics test. Replace the module if failed.
5. Backup the 'log' directory to CD-R and return with the failed part.
CINE_TRACE_FATAL_ERROR

Reboot the system and check functionality.

If this message continues to occur: This error indicates that the
1. Check the Event Log's application domain for US_IMG_XX messages software encountered problems
US_IMG_11

RELEVANT

and any further information or hints. during trace cine acquisition or

Error

Reboot to restore system

VI)

2. Extract to file and return to Uptime Support Center or with failed part. replay and was unable to recover. √ √
functionality.
(see Information Section for file format rules.) Most likely indicates a softare
3. Measure all power supply outputs for proper level. problem, however, could be
4. Run the E module diagnostics test. Replace the module if failed. related to hardware problems
5. Backup the 'log' directory to CD-R and return with the failed part.
CINE_TRACE_NON_FATAL_ERROR

Reboot the system and check functionality.

If this message continues to occur: This error indicates that the
1. Check the Event Log's application domain for US_IMG_XX messages software encountered problems
US_IMG_12

RELEVANT

and any further information or hints. during trace cine acquisition or

Warning
VI)

System has recovered. 2. Extract to file and return to Uptime Support Center or with failed part. replay, but was able to recover. √ √
(see Information Section for file format rules.) Most likely ndicates a softare
3. Measure all power supply outputs for proper level. problem, however, could be
4. Run the E module diagnostics test. Replace the module if failed. related to hardware problems
5. Backup the 'log' directory to CD-R and return with the failed part.
 Reboot the system and check functionality. This error indicates that the high
If this message continues to occur: voltage is out of tolerance on the

HIGH_VOLTAGE_FAULT
High voltage fault. (TI)

1. Check the Event Log's application domain for US_IMG_XX messages TI Module. It occurs:
The system is shutting
and any further information or hints. 1. When an active high voltage
US_IMG_16

RELEVANT
down automatically to
2. Extract to file and return to Uptime Support Center or with failed part. probe is being

Error
prevent permanent √
(see Information Section for file format rules.) connected/disconnected.
damage, please contact
3. Measure all power supply outputs for proper level. 2. When a high voltage probe
Siemens service.
4. Check another probe for same problem. Replace if necessary. become active or inactive.
5. Run the TI module diagnostics test. Replace part if failed. 3. When a high voltage sense
HIGH_VOLTAGE_SENSE_FAULT 6. Backup the 'log' directory to CD-R and return with the failed part. fault occurs

Reboot the system and check functionality.

High voltage sense fault. (TI)

If this message continues to occur:

1. Check the Event Log's application domain for US_IMG_XX messages This error indicates that high
The system is shutting
and any further information or hints. voltage was present on the TI
US_IMG_17

RELEVANT

down automatically to
2. Extract to file and return to Uptime Support Center or with failed part. Module when it should have been
Error

prevent permanent √
(see Information Section for file format rules.) disabled. It may occur when an
damage, please contact
3. Measure all power supply outputs for proper level. active high voltage probe is being
Siemens service.
4. Check another probe for same problem. Replace if necessary. unplugged from system
5. Replace the TI module if problem persists.
6. Backup the 'log' directory to CD-R and return with the failed part.

Reboot the system and check functionality.

HIGH_VOLTAGE_DIODE_FAUL
High voltage diode fault. (TI)

If this message continues to occur:

1. Check the Event Log's application domain for US_IMG_XX messages
The system is shutting
and any further information or hints.
US_IMG_18

RELEVANT

down automatically to This error indicates that a high

2. Extract to file and return to Uptime Support Center or with failed part.
Error

prevent permanent voltage diode has failed on the TI √

T

(see Information Section for file format rules.)

damage, please contact Module
3. Measure all power supply outputs for proper level.
Siemens service.
4. Check another probe for same problem. Replace if necessary.
5. Replace the TI module if problem persists.
6. Backup the 'log' directory to CD-R and return with the failed part.
Reboot the system and check functionality.
If this message continues to occur:
Relay fault error. (TI)

1. Check the Event Log's application domain for US_IMG_XX messages

The system is shutting
RELAY_FAULT

and any further information or hints. This error indicates that an

US_IMG_19

RELEVANT

down automatically to
2. Extract to file and return to Uptime Support Center or with failed part. improper combination bit value
Error

prevent permanent √
(see Information Section for file format rules.) has been written to TI Module's
damage, please contact
3. Measure all power supply outputs for proper level. Probe Select Register
Siemens service.
4. Check another probe for same problem. Replace if necessary.
5. Replace the TI module if problem persists.
6. Backup the 'log' directory to CD-R and return with the failed part.
TR clock error detect interrupt (TR dropout). (software, BE, RC,

Reboot the system and check functionality.

TR_CLOCK_ERROR_DETECT

If this message continues to occur: This error indicates that the

1. Check the Event Log's application domain for US_IMG_XX messages hardware has detected illegal FE
The system is shutting
and any further information or hints. timing parameters. The clocks
US_IMG_20

RELEVANT

down automatically to
2. Extract to file and return to Uptime Support Center or with failed part. have stopped when tranmits have
Error
TR)

prevent permanent √
(see Information Section for file format rules.) not finished. When it occurs the
damage, please contact
3. Measure all power supply outputs for proper level. imaging system will be disabled to
Siemens service.
4. Check another probe for same problem. Replace if necessary. protect from further potential
5. Replace the TI module if problem persists. hardware damage
6. Backup the 'log' directory to CD-R and return with the failed part.

The software updates a register

Reboot the system and check functionality.
RTC_WATCHDOG_TIMEOUT

on the RC board at a periodic rate.

If this message continues to occur:
RTC watchdog timeout.

If the software quits updating this

1. Check the Event Log's application domain for US_IMG_XX messages
The system is shutting register, then after a period of
and any further information or hints.
US_IMG_22

RELEVANT

down automatically to time the hardware will

2. Extract to file and return to Uptime Support Center or with failed part.
Error

prevent permanent automatically shutdown and √

(see Information Section for file format rules.)
damage, please contact generate this exception. Many
3. Measure all power supply outputs for proper level.
Siemens service. situations can cause this
4. Check another probe for same problem. Replace if necessary.
exception. Stuck interrupts, bus
5. Replace the E module if problem persists.
problems causing SW lockups,
6. Backup the 'log' directory to CD-R and return with the failed part.
driver problems, etc
 Reboot the system and check functionality.

TX_VOLTAGE_MONITOR_ERROR
TX voltage monitor error. (RC,

1. Check the Event Log's application domain for US_IMG_XX messages

and any further information or hints.
The system is shutting 2. Extract to file and return to Uptime Support Center or with failed part.
This error indicates that the RC
US_IMG_24

RELEVANT
software)

down automatically to (see Information Section for file format rules.)

voltage monitor circuitry has

Error
prevent permanent 3. Measure all power supply outputs for proper level. √
detected a transmit over-voltage
damage, please contact 4. Check another probe for same problem. Replace if necessary.
condition
Siemens service. 5. Run E module diagnostics test. If Control Dac test fails, replace the PSA
(Analog Power Supply). If test passes and condition re-occurs, replace the
E Module.
6. Backup the 'log' directory to CD-R and return with the failed part.
HOUT_LOUT_VERIFICATION_ERROR
Hout/Lout verification error. (RC,

Reboot the system and check functionality.

If this message continues to occur:
The system is shutting 1. Check the Event Log's application domain for US_IMG_XX messages
This error indicates that the
US_IMG_27

RELEVANT
software)

down automatically to and any further information or hints.

HoutLout table read back from the
Error

prevent permanent 2. Extract to file and return to Uptime Support Center or with failed part. √
RC board does not match the
damage, please contact (see Information Section for file format rules.)
loaded table
Siemens service. 3. Measure all power supply outputs for proper level.
4. Replace the E module.
5. Backup the 'log' directory to CD-R and return with the failed part.

Reboot the system and check functionality.

If this message continues to occur:
FP_ASIC_LOCKUP
FP ASIC lockup

1. Check the Event Log's application domain for US_IMG_XX messages

US_IMG_28

RELEVANT
detected.

and any further information or hints.

This error indicates that an FP ASIC
Error

- 2. Extract to file and return to Uptime Support Center or with failed part. √
lockup has occurred
(see Information Section for file format rules.)
3. Measure all power supply outputs for proper level.
4. Replace the E module.
5 Backup the 'log' directory to CD-R and return with the failed part
The message will be one
Imaging software status item error

IMAGING_SOFTWARE_SI_ERROR

of the messages below

(It depends on each Reboot the system and check functionality.
situation) If this message continues to occur:
The system was able to 1. Check the Event Log's application domain for US_IMG_XX messages
US_IMG_29

RELEVANT
(software)

recover. and any further information or hints. This error indicates that a
Error

The system was not able 2. Extract to file and return to Uptime Support Center or with failed part. StatusItem exception was √
to recover. (see Information Section for file format rules.) generated within the software
You may continue 3. Measure all power supply outputs for proper level.
operation, however, the 4. Backup the 'log' directory to CD-R and leave an explaination of the
system may be unstable. circumstances.
Reboot to restore full
functionality.
The message will be one
Imaging software error (software) Error while handling error. (software)

of the messages below

IMAGING_SOFTWARE_ERROR

(It depends on each Reboot the system and check functionality.

situation) If this message continues to occur:
The system was able to 1. Check the Event Log's application domain for US_IMG_XX messages
US_IMG_30

RELEVANT

recover. and any further information or hints. This error indicates that a non-
Error

The system was not able 2. Extract to file and return to Uptime Support Center or with failed part. StatusItem exception was √
to recover. (see Information Section for file format rules.) generated within the software
You may continue 3. Measure all power supply outputs for proper level.
operation, however, the 4. Backup the 'log' directory to CD-R and leave an explaination of the
system may be unstable. circumstances.
Reboot to restore full
functionality
The message will be one
of the messages below
(It depends on each Reboot the system and check functionality.
situation) If this message continues to occur:
DOUBLE_ERROR

The system was able to 1. Check the Event Log's application domain for US_IMG_XX messages
US_IMG_31

RELEVANT

recover. and any further information or hints. The sofware generates this error
Error

The system was not able 2. Extract to file and return to Uptime Support Center or with failed part. when a second error is created √
to recover. (see Information Section for file format rules.) while processing an initial error
You may continue 3. Measure all power supply outputs for proper level.
operation, however, the 4. Backup the 'log' directory to CD-R and leave an explaination of the
system may be unstable. circumstances.
Reboot to restore full
functionality.
 The message will be one
of the messages below
Reboot the system and check functionality.
Imaging initialization error.

(It depends on each

This error indicates that the

IMAGING_INIT_ERROR
situation) If this message continues to occur:
Imaging software was unable to
The system was able to 1. Check the Event Log's application domain for US_IMG_XX messages
fully construct itself during
US_IMG_33

RELEVANT
recover. and any further information or hints.
booting. If this error was due to a

Error
The system was not able 2. Extract to file and return to Uptime Support Center or with failed part. √ √
hardware problem, then an
to recover. (see Information Section for file format rules.)
additional message should appear
You may continue 3. Measure all power supply outputs for proper level.
in the event log indicating the
operation, however, the 4. Run diagnostic test to determine hardware defects.
hardware problem.
system may be unstable. 5. Backup the 'log' directory to CD-R and send back with failed part.
Reboot to restore full
functionality
A system error occurred. Imaging has been

SU_SYSTEM_ERROR_IMAGING_DISABLED

The message will be one

of the messages below
(It depends on each
situation)
The system was able to
1. Check the Event Log's application domain for US_IMG_XX messages
US_IMG_34

RELEVANT
disabled.

recover.
and any further information or hints.
Error

The system was not able - √

2. Extract to file and return to Uptime Support Center or with failed part.
to recover.
(see Information Section for file format rules.)
You may continue
operation, however, the
system may be unstable.
Reboot to restore full
functionality.
This is a Dummy Mesg, until the real ones are created for all the

The message will be one

of the messages below
(It depends on each
IMAGING_DUMMY_NLSID

situation)
The system was able to
1. Check the Event Log's application domain for US_IMG_XX messages and
US_IMG_35

Handlers.

recover.
any further information or hints.
Error

CSA

The system was not able - √

2. Extract to file and return to Uptime Support Center or with failed part.
to recover.
(see Information Section for file format rules.)
You may continue
operation, however, the
system may be unstable.
Reboot to restore full
functionality.
 The message will be one
Trace Statistics Error (Software, BE)

of the messages below

(It depends on each

TRACE_STATS_ERROR
situation)
This is a generic error reported
The system was able to
from the waveform trace and
US_IMG_36

recover.
trace statistics code. Could be due

Error

CSA
The system was not able If other errors indicate a BE board problem, then replace the BE board. √ √
to either software logic problems
to recover.
or hardware problems interacting
You may continue
with the SIP DSP.
operation, however, the
system may be unstable.
Reboot to restore full
functionality.
RELEVANT
1. Check the Control Panel Key by pressing in Control Panel Diagnostic in
Warning
CP001

Control Panel Key is

Service Subsystem. - √
-

stuck. 
2. Replace the control panel.

Fault in Control Panel This message is displayed when

RAM. Contact your the problems occurs in the Control
CP002

Error

CSA

Siemens-authorized Replace the control panel. Panel Ram during system booting √
-

service and Control Panel Initiating

representative..  process

Error in Control Panel This message is displayed when

Program Checksum. the problems occurs in the Control
CP003

Error

CSA

Contact your Siemens- Replace the control panel. Panel Program during system √
-

authorized service booting and Control Panel

representative. Initiating process

This message is displayed

when the upgrade tool is failed.
UpgradeTool Failed. Click
Contact to your Siemens-authorized service representative. (System For example, Backup-
'OK' to Shutdown. (Error √
software re-installation is needed.) UserData() is occurred when
Code=xxx)
the user data folder doesn't
exist.

Restore Failed. Click 'OK'

Contact to your Siemens-authorized service representative. (System This message is displayed
to Shutdown. (Error √
software re-installation is needed.) when the restore is failed.
Code=xxx)

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