Shradha K Patil, Female, 27

shradha.patil18@iimranchi.ac.in , 8850001337

Academic Record
MBA (Operations
2018 - 2020 Indian Institute of Management Ranchi -
& Marketing)
B. Tech 2015 Institute of Chemical Technology, Mumbai 79.70%
Class XII 2011 Birla College of Arts, Commerce and Science 82.50%
Class X 2009 C.R.M Oak High School, Kalyan 89.38%
▪ Secured a Pre-Placement offer from ICICI Lombard, 2019
Achievements
▪ Among the Top-3 students to receive Scholarship by Technopak Advisors, 2013-14
▪ Agile Software Development and Scrum, LinkedIn, 2021
▪ Product Management: Building a Product Roadmap & Product Strategy, 2021
▪ JIRA: Basic Administration and Power BI Essential Training, LinkedIn, 2021
▪ SQL: Data Reporting & Analysis and R Programming, LinkedIn, 2021
▪ Successfully completed Google Campaign Manager (98%), 2020
Certifications
▪ Completed Google Ads Display (96%) & Google Ads Search (95%), 2020
▪ Lean Six Sigma certified by KMPG, 2018
▪ Certified IATF 16949:2016 auditor by BVG India, 2017
▪ Silver Level Practitioner of Tata Business Excellence Model (TBEM), 2017
▪ Certified Automotive Quality Professional by BSI, 2016
Work Experience
ICICI Lombard, Mumbai Product Manager Aug’20 – Present
Deployment of retention program for Health Benefit Products – Smooth customer adoption of ILTakeCare app
▪ Developed a process to increase Customer engagement for the ILTakeCare app
▪ Feature ideation and enhancement process to increase digital adoption of customers
▪ Usage retention of the ILTakeCare app through increased digital touchpoints
▪ Deployed interventions & engagement at various stages of customer including OPD
▪ Created Dashboard for review of progress and drive the program with sales team
Responsibilities ▪ Technology and process integrations for improved customer experience
▪ Engage with cross functional Leaders to manage prioritized Product Backlog
▪ Work closely with Release, Engineering, UX, Documentation & Training teams
▪ Evangelize roadmap items with cross functional Leaders and Customers
▪ Contribute towards collaterals – Enablement, Sales, Marketing & Customer Events
▪ Champion bug triage, design reviews and instrumentation
Achievements ▪ GCHI (Group Complete Health Insurance) Retention increased from 20% to 34%
Summer Internship (2 Months)
ICICI Lombard, Mumbai Management Trainee April’19-May’19
Successful launch of OPD Insurance Product & Wellness app enabling hassle free claims for retail customers
▪ Primary market research through Competitive Benchmarking of aligned products
▪ Consumer mind mapping through surveys to build relevant features
▪ Building OPD network through segmentation to get right network and customer base
Responsibilities
▪ Identifying and on-boarding vendors & Building a structured OPD network
▪ Creating a digital platform for various stakeholders enabling complex processes
▪ Regulatory Filing Study of an OPD product & Building back-end claims structure
Achievements ▪ Awarded Best Intern - Presentation before the Board & CEO (Mr. Bhargava Dasgupta)
Work Experience (34 Months)
Tata Motors, Pune Senior Manager, Products & Systems Aug’15 – Jul’18
Supplier Quality Management Systems – End to End Supplier Quality Management & Reporting to Top Leadership
▪ Designed and implemented an Automated Issue Management System (AIMS) for
capturing line issues and linked it to supplier rating for efficient quality control of
Responsibilities supplier parts (Recurrence of issues is decreased by 40%)
▪ Member of CFT responsible for identification and selection of Tier II suppliers
▪ Spearheaded Process Audits of Suppliers across all the 7 locations of Tata Motors
Shradha K Patil, Female, 27
shradha.patil18@iimranchi.ac.in , 8850001337
▪ Developed and implemented an assessment guideline for surface protection based
on CQI 11 and 12 (Reduction in rejection due to surface protection issue by 30%)
▪ Core team member in designing MSA (Manufacturing Site Assessment - an
assessment guideline for new as well as existing suppliers based on VDA 6.4)
▪ Represented Purchase and Supplier Quality team in Time to Market project
▪ Organized annual national and zonal supplier meets – For around 150 suppliers
▪ Acted as a liaison between Purchase/Supplier Quality and top management -
Tracking KPIs and communication it to top level management for review
▪ Recognised as a Strong performer (Best Rated) for 2 consecutive appraisal cycles
Achievements
▪ Successfully development & implementation of Integrated Supplier Rating system
▪ Conducted training sessions for 200 SQEs across 7 locations of Tata Motors on IT
Initiatives
Systems used for activities of Purchase and Supplier Quality teams
Internship (2 Months)
3M India Limited, Ahmedabad Research & Development May’14 – Jun’14
Description ▪ Projects based on protective coatings - Polyurethane and Epoxy coatings.
▪ UV stability of PU coating with and without UV stabilizer and comparative study
Learning between Aliphatic and Aromatic Polyurethane coating system.
Rashtriya Chemicals & Fertilizers (RCF) Summer Intern in Urea Plant Dec’13 – Jan’14
Description ▪ To study the manufacturing process, process control and engineering involved
▪ To learn about the efficiency of process, process control and achieving the company
Learning standards pertaining to quantity and quality of work performed

Academic Projects
Digital Marketing and Integrated Marketing Communication of a local café (Kullhad) in Ranchi
▪ Page Insights Study & Visitor Analytics of a Café over different mediums (Facebook, Instagram, etc.)
▪ Devised Digital Marketing mediums (Website launch, App launch, Local SEO) to target specific audiences
How Parle-G should rebrand itself?
▪ Figuring out dominant factors by Factor analysis which influences the buyer’s decision in favour of Parle-G
▪ Discriminant analysis to identify key factors in choice making between Parle-G and Britannia Marigold
Implementation of a comprehensive brand management & marketing strategy for a travel services firm
▪ Industry analysis, Brand Repositioning, point of parity and point of difference study of the firm
▪ Devising digital and offline marketing programs, leveraging on secondary association
▪ Creation of unique Brand Elements, Logo Rebranding and revamping social media presence
Positions of Responsibility
▪ Senior Executive Member – Corporate Relations and Placement Committee.
Responsible for:
o Developing and maintaining corporate relations through various communication channels
o Responsible for placing largest ever (batch strength 244) batch of IIM Ranchi (2018-20)
▪ Branch Representative and Placement Coordinator - Institute of Chemical Technology (2011-2015)
Extra-Curricular Achievements
▪ Volunteered in Tata Volunteer Week (TVW) (2017)
▪ Volunteered in social drives such as tree plantation etc.– Institute of Chemical Technology - MANZAR (2012)
▪ Actively involved in Management and Sponsorship committee for Departmental festival - RANGOTSAV (2014)
▪ Volunteered in cultural festival for various events – Institute of Chemical Technology - MANZAR (2012)
Others
▪ Skills – Product Management, Strategy & Roadmap, Agile, Scrum owner, Product launch, Machine Learning
(Basics), Operations management, Process Improvisation, Process Engineering, Project management.
▪ Tools – JIRA, TFS (Teams Foundation Server), Power BI, SAP, Core tools - PPAP, MSA, SPC, FMEA, 7QC tools
▪ Coursera - Viral Marketing and How to Craft Contagious Content by University of Pennsylvania, 2020
▪ Coursera - Finance for Non-Finance Professionals by Rice University, 2017
▪ Hobbies: Badminton, Singing, Drawing