International Standard Organization 26000.docx - Recovered
International Standard Organization 26000.docx - Recovered
International Standard Organization 26000.docx - Recovered
Research Intern,
The work hereby entitled Perspective of Sustainability and Social Responsibilities: ISO 26000 is
my research subject for the month of May and hereby I submit the researched work wherein it covers the
vivid perspectives of social responsibilities and sustainability in the context of ISO 26000, its latest
developments and concluding it with relevant remarks. The study thereby provides the reader with an
insight of the present status of ISO 26000 following the proposals for change and suggestions.
Table of Contents
Background.................................................................................................................01-03
Chapter 4 Suggestions................................................................................................23-25
Chapter 5 Conclusion.................................................................................................26-28
Background: Evolution of International Organization for Standardization
The organization had begun in the 1920’s with the name as International Federation of the National
Standardizing Associations. It was suspended during world war in the year 1942 but post the war
ISA was approached by the UNSCC (United Nations Standards Coordinating Committee) which
was formed newly with the proposal of forming a new global standards body in the year 1946
proposing to form a new body of global standards. In October 1946, UNSCC and ISA delegates
from the 25 countries met in London and had agreed to join the forces in order to create the new
International Organization for Standardization. Finally, the new organization officially began its
operations in the year February 1947. ISO also called the International Organization for
1
https://en.wikipedia.org/wiki/International_Organization_for_Standardization#/media/File:Memory_plaque_of_f
ounding_ISA_in_Prague_cropped.jpg (last visited on 04th May 2021)
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Standardization was formed on 23 February 1947 and it is a non-governmental organization. The
headquarters of ISO is at Geneva, Switzerland and the current president being Eddy Njoroge. There
are 165 members of ISO, also it is the largest developer of voluntary international standards and
facilitates the world trade by providing common set of standards among the member nations. The
three official languages of the ISO are English, French, and Russian. In the year 2002, the
COPOLCO which is a Committee on Consumer Policy had played an essential part in the history
of ISO 26000; they had called an ISO to consider development of Corporate Social Responsibility
standard as a complement to the management standards of ISO 14001 which pertains to the
environmental management system and ISO 9001 which is quality management system standard.
ISO Technical Management Board in 2003 had set- up an advisory group on social responsibility
which used to report their findings to the Board, and at a Conference in 2004 at Stockholm. The
conference had concluded that it was possible for ISO for developing a ‘CSR’ standard but had
recommended that the standards should not focus merely on the corporates. Also, the process must
adhere to the directives of ISO but is flexible to accommodate the new stakeholders. The TMB
had decided to go ahead and issued NWIP- New Work Item Proposal to the membership, NSB’s,
to vote and the vote came out in its favour. It had taken 5 years and 8 international meetings for
handling the 25000 and more written comments that was received from the 450 experts that is
coming from 99 participating countries and around 40 international organizations. Though the ISO
process is based on stakeholders, but the procedures developed by the Working Group developed
procedures beyond the traditional process of ISO, all for strengthening the engagement of the
stakeholders. All the decisions of the Working Group were taken by the consensus and not unity
wherein the absence of any sustained opposition is not considered as unanimity. Balanced
participation was being focused on regard to the developed or developing countries, language,
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gender, and stakeholder categories. Also, the final vote as of the date 13 September 2010 was 93%
ISO 26000 provides guidance and recommendations regarding how any organization can improve
its Social Responsibility and thus contributes to the sustainable, environmental, social, and
economic development. It is not certifiable as it does not have any requirements. For whatsoever
reasons those who seek to improve their operating processes and impacts through a socially
responsible behavior, Iso appeals to them. The framework of ISO 26000 is to work in all the
organizational and cultural contexts in any country or region. Also, it is flexible, and the user
basically decides how to use it. It incorporates the real-life experiences of its contributors and on
the other hand build itself on international norms and agreements that pertains to Social
organization and through the way of practices and policies within its sphere of influence.
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Usage of ISO 26000: It can be used by the following-
1. Large MNC’s
2. SMSE’s
7. Municipalities
8. Government
10. Consultancies
1.1 The Core subjects and the issues that pertains to social responsibility are:
Organizational Governance
Human Rights
Environment
Labour Rights
Consumer Issues
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1. Organizational Governance
It is the system by which an organization makes and implements the decisions in the pursuit
of its objective. It is the most crucial factor in enabling an organization to take the
responsibility for the impacts for the decisions and activities. It should be the starting point
to integrate the social responsibility within the organization. The effective governance
should be based upon incorporating the principles of the social responsibility i.e.,
accountability, ethical behaviour, transparency, etc.) into the decision making and
implementation.
2. Human Rights
It is the basic rights to which all the human beings are entitled. There are two vivid
categories of human rights. The first category concerning the civil and political rights and
involves such rights as the right to life and liberty, equality before the law and the right to
freedom of speech and expression. The second category involves the social, economic, and
cultural rights and includes such rights as the right to work, right to food, right to the highest
standard of health, right to education and the right to social security. Issues that pertain to
human rights are due diligence, risks of human rights situation avoidance of complicity
resolving of the grievances, discrimination and vulnerable groups, civil and political rights,
social and cultural rights, economics, fundamental principles, and rights at work.
3. Environment Responsibility
It is a precondition for the survival and progress of the human beings. As the global
population and consumption continues to increase, many social and environmental threats
have been posed. Pollution, usage of natural resources, destruction of natural habitats,
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climate changes and loss of the ecological biodiversity are few of the environmental issues
covered by the ISO 26000. In the last few years several organizations are stepping up and
4. Labour Rights
It is a term that includes all the policies and practices that related to the work performed on
behalf of the organization that includes the recruitment and promotion of workers,
grievance and disciplinary procedures, transfer and relocation of the workers, termination
of employment, skill, and training development; health, industrial hygiene and safety and
any other policy or practice that affects the work conditions. One of the most important
socio- economic contributions of an organization are job creations, wages, and other
compensations forms of payment for the performance of the work, amongst all other things.
It related to the way an organization generally an organization uses its relationships with
the other organization in order to promote positive outcomes. It includes the relationships
between government agencies and organizations as well as between the organizations and
their partners, contractors, suppliers, customers, competitors, and associations with which
they belong to. The fair operating practices issues covered by the ISO 26000 are political
responsibility in the value chain and the respect for the property rights.
6. Consumer Issues
With respect to the social responsibility among other matters, the fair marketing
practices, protection of health and safety, dispute resolution and redressal, sustainable
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consumption, data and privacy protection, access to the essential products and services,
The two are the essential and important initiatives that all the organizations, private and
public can take forward towards developing a sustainable society. Social responsibility
issues through which an organization can contribute to their communities including their
involvement in and support for the civil institution promotion of the culture and
education, creation of employment opportunities and the provision of full and safe access
to the modern technology. It also contributes through the social investment, wealth and
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1.2 Principles of ISO 26000
1. Accountability:
AIM: Responsible organizations are accountable for their impacts on society, economy,
and environment.
controlling interests of the organization. Also, it includes that the obligation of the
organization which is to be answerable to the legal authorities with respect to the laws and
regulations.
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2. Transparency
AIM: Responsible organizations are transparent in their decisions and the activities that
The responsible organizations express in a clear, complete and accurate manner and to a
sufficient degree the policies or decisions and the activities for which they are responsible. For
the purpose of it this information should be readily available, understandable and directly
accessible to those who have been affected significantly by the organization. It should be
timely and as per facts and be presented in a very clear and objective manner in order to enable
the stakeholders to accurately assess the impact that the organizations decisions and activities
2. Ethical Behavior
and honesty. These values implies a concern for the people, animals, environment and the
commitment to address the impact of the activities and decisions on the interest of the
stakeholder.
Aim: The responsible organizations must respect, consider and respond to the interests of their
Stakeholders.
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They should consider the views of the stakeholders wherein the interests are likely to be
affected by a decision or the activity even though they have no official role in the
shareholder’s interests
Rule of law refers to the supremacy of law. For the reasons that organizations accept the
idea that neither the individual nor the organization stands above law and that the
Aim: Responsible organizations exclusively respect the human rights and recognize both
When no protection is provided to the human rights, take steps to respect the human rights
and avoid taking advantage of these kind of situations. Moreover, where the law or its
implementation does not provide adequate protection of human rights they follow the
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Chapter 2: Sustainable development through ISO 26000
The following diagram depicts how an organization can maximize its contribution towards
sustainable development:
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2.1 Examples of Organizations in compliance with ISO 26000
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Modern labour relations that aim to maintain transparent and constructive relationships with
communications.
2
An introduction to ISO 26000 and Social Responsibility, Bulletin No. 90/2014, International Trade Centre
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Awareness of environmental impact, promoting recycling, eco-efficient products, energy
efficiency in shops. Use of lighting equipment and technology with 30% lower energy
Corporate governance and business ethics, with respect for human rights, non-discrimination
and rejection of corrupt practices. Institutionalization of a corporate integrity programme and code
of ethics . Rule of order, hygiene and safety for both internal and external staff.
community, through training and charitable organizations, raising of funds, material and logistical
support during natural disasters, discounted prices on materials and consultations for constructing
emergency homes.
Responsible business and marketing with a business policy that seeks to safeguard quality and
sustainability and social responsibility. The company works to ensure there is no child or forced
labour, that occupational safety rules are enforced. Marketing communications follow strict ethical
guidelines and good faith. Responsible supply that maintains transparent relationships with
suppliers, emphasis on long-term relationships, respect and compliance with agreements and
mutual profit.
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2. Kalevala Jewellery, Finland
This company in Finland donates part of the proceeds from its jewellery collection ‘Gravity’
designed by Kaisaleena Mäkelä, to the Women’s Bank. The Women’s Bank supports women’s
entrepreneurship in the developing countries and provides women with opportunities to earn a
living for themselves and their families. It also helps to improve the well-being of the local
community in general. Previously, Kalevala Jewelry donated part of the proceeds of the ‘Africa’
jewellery collection to a project providing basic education to young girls in Ghana. The Women’s
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3. Kiilto, Finland
It is a chemical industry enterprise and its main product is adhesives. Finland’s largest solar power
plant is located on the roof of Kiilto’s production plant with 332 solar panels. These panels produce
around 60,500 kWh of electricity per year, equivalent to around one per cent of Kiilto’s own energy
consumption. The enterprise has invested in environmental responsibility in both its own
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4. Dalmia Bharat Limited- Indian Cement Company
Dalmia Bharat Limited is the first Indian Cement Company and world-wide one of the first
few to have imbibed the ISO 26000 guidance in its process of CSR and had also brought
out the CSR report on these guidelines. The Company’s CSR initiatives have been
classified as a multi-stakeholder approach and taking into account the material issues to the
company and the community. The company has implemented its CSR through an
independent foundation, Dalmia Bharat Foundation that focuses on the conservation of Soil
and Water, Skill Training and Access to Clean Energy. The company’s CSR is very closely
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2.2 Sustainable Development through the goal of ISO 26000
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There is a real potential for ISO 26000 to make a positive contribution to sustainable
development. The standard covers the majority of direct sustainable development issues,
such as environmental impacts and human rights. Indeed, it has a broader scope than
interdependence.
3
ISO 26000 and the SDGs, Available at https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100401.pdf,
last visited (05th May 2021)
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ISO 26000 in the post- 2015 Development Agendahttps://www.iso.org/news/2016/01/Ref2039.html
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The analysis has shown that the ISO 26000 provides a comprehensive guidance that in
majority addresses many of the potential violations of the principles of social sustainability of the
framework for strategic sustainable development. It is vitally important to increase the global use
of ISO 26000, and, in so doing, enable partnerships among governments, private sector and civil
society. These will be key to ensuring the SDGs are met and our planet’s sustainability is secured.
Last but not least, environmental issues are also a major theme that runs through the SDGs and a
core subject contained in ISO 26000. It constitutes a valuable tool for the implementation of the
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2.3 Misuse of ISO 26000
ISO 26000 does not contain requirements and is therefore not suitable for any kind of
offers came up and were proudly communicated on the Internet. Examples are
• A Hong Kong-based certification body issued an ISO 26000 certificate on the basis of the
ISO 26000 working draft WD4; they obviously could not wait for the publication of the
• Many cases showed that ISO 26000 as a guidance standard was listed jointly with ISO’s
well-known certifiable management system standards 9001 and 14001 (this even appeared
on ISO’s own website for a period of time before it was clarified), thus giving the
• Assessment and certification offers, where the recommendations of ISO 26000 were
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2.4. New Development- ISO 26000 recent development in 2021
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Joint IOE- ITUC Statement on the Systematic Review of ISO 26000: 2010 “ Social Responsibility”, January 2021,
Available at
https://www.ioe-
emp.org/index.php?eID=dumpFile&t=f&f=148247&token=2f54232bad11a710f70ee0b8cbadbf0e392dcc11, last
visited 07th May 2021)
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Systematic review takes place pertaining to the decisions of the ISO Technical
Management Bord for creation of a Task Force to advise the TMB on the proposal of the
on Social Responsibility. “systematic review” takes place in the context of the decision of
the ISO Technical Management Board (TMB) to create a Task Force to advise the TMB
Committee is to revise ISO 26000 and to create ISO standards on the topic of social
responsibility. The results of the systematic review will be taken in account by the Task
Force for the account of when they will develop the recommendations to TMB and while
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It is this identification of "stakeholders" that makes the ISO 26000 an important step
forward in solving the dilemma presented by corporations still in pursuit of single bottom
line accountability, moving the discussion beyond Triple Bottom Line Accountability. It is
6
Effects of corporate social responsibility and irresponsibility policies, Armstrong, J. Scott and Green, Kesten C., 1
December 2012, Available at https://mpra.ub.uni-muenchen.de/43007/1/MPRA_paper_43007.pdf (last visited 07th
May 2021)
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responsibly policies.It is a broad international consensus and does not mean unanimity.
Also, it helps it enhancing the international Social Responsibility debate, building on the
reputation of ISO. It attempts to address all kinds and sizes of the organizations and not
only for the industry. It offers guidance wherein the users may select from the parts judged
relevant at a particular point of time. It also focuses on 7 core subjects, which probably
may be the most important ones at the international level. It offers rather detailed
explanations and suggestions for the 37 issues. It provides a good orientation for the
organization that kicks off their social responsibility journey. Also, it is a good basis for
company for its external discussions for example the stakeholder dialogues. It also forms
The Scope of the ISO 26000: 2010, Clause 1, p.1 entails that "This International Standard
ISO 26000 would be a misrepresentation of the intent and purpose and a misuse of this
International Standard. As this International Standard does not contain requirements, any
Standard." It confers that the ISO 26000 cannot be used as a basis for conformity test or
any audit or for any compliance statements. The main value can be seen wherein the CEO
can use it as a statement of intention. Mainly the weakness includes purchase of the
documents while the other documents like the UNGC, GRI and many others are available
freely. There also is an explicit inclusion of the micro-organizations i.e. less than 10
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persons. There lie weak definitions like the organization, stakeholder, international norms
of behaviour. There is a language problem in many parts. While limiting the considerations
of social responsibility to 7 core subjects and 37 issues. The documents are quite complex
and too much focus is on the organization that is the internal operations instead of the
misconceptions and misuse of certifications eg. BV or assessment SGS. The practical value
of ISO 26000 has been debated and might be limited if it merely provided a common
practices that leads to the social responsibility. Also since there is a lack of certification,
the potential to decouple and isolate corporate social responsibility issues in the
organization. Also, it appears to be one among too many social impact reporting standards
Chapter 4: SUGGESTIONS
1. A revision of ISO 26000: 2010 should rely on the data of practical experience by all the
The next edition of ISO 26000 should only be revised if it can be based on the practical
comprehensive study, example, by ISO and the involvement of all the ISO bodies and along
with a professional market research institute. Comprehensive here means that all the sectors
gets included as revision based on the industry experiences only would not be considered
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sufficient and that the data also present why the ISO 26000 is almost not or not used by a
administrations etc. It is also suggested that the data includes the users’ sector, size and type
of the organization and the way how ISO 26000 is used. Also, an estimation should be made
2. Less is more- smaller document may find many more readers and users
Vast majority of the organizations are small and medium sized ones- and at least in the services
and industries- their primary goal is to survive in the market competition, it seems strange to
believe that the owners of such organizations takes his or her time to study 480 around
recommendations in order to resume that most of them would probably not really apply to his
or her organization. An eye can be kept on balancing the chapters. It is worth noting that other
codes and standards that carry similar messages as ISO 26000 on either 20 pages or less. Also
during the development process of ISO 26000:2010 it had been repeatedly stated that the
similar content could be summed up in 50 pages for a possible revision the next opportunity
can be used.
3. Put more emphasis on why an organization should care for its social responsibility
Though 26000:2010 describes elaborately what and how organization should perform actions
in order to realize the selected issues, but why an organization should care for its social
responsibility is done in 26000:2010 in a rather general manner. If a revised ISO 26000 would
lay more focus on the WHY it will significantly increase its acceptance and later the use.
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4. ISO guidance standard on social responsibility would increase its credibility if it talks
of real claims
All organizations includes the standard bodies (such as national member bodies and ISO )
NGO’s, certifications and institutes of assessments as mentioned but so far the usage of ISO
26000 by these organizations is not at all evident. 7As regards the 37 issues, one can read at
various instances that “not all issues are necessarily relevant to an organization.” From there,
this is logical: if all issues listed under a core subject are considered not relevant, then the core
components for high-voltage grids can determine categorically without hesitation that the
The majority of the examples are taken from the industry and primarily is taken from the
multinational enterprises As regards to the size of the organizations a revised ISO 26000
should be better taken into account that only a mere 2% are the larger organizations and 98%
are small and medium sized ones, the claim that the ISO 26000 is applicable to all the sizes of
the organizations should be dropped. 8If the guidance standard should be open for revision,
the practical examples should be selected in such a way that they fairly represent all types of
organizations like schools and universities, health care related organizations like hospitals and
7
ibid
8
ibid
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other service providers, NGOs, non-profit organizations, administrative organizations like
The usage of the terms is not precise and that is a major cause for misunderstandings,
misconceptions and its misuse and all of which is easily avoided. The efficient usage is
7. ISO should send a message to the outside world that its standards related to the
With all the national member bodies and working groups at the national and international level
needs to get financed in one way or the other. The practice is to finance to the larger part by
revenues from the sales of standards and to a lesser extent by the members fees that the national
member bodies pay to the ISO Central Secretariat. The expenditure of the ISO system are a
tiny portion of the standardization costs and the larger portion are the voluntary efforts by all
Chapter 5: CONCLUSION
internationally agreed-upon and recognized. There is tremendous value in it. This value
could be enhanced were the Guidance to be paired with a framework that allows users to
plan and act systematically with a long-term view towards sustainability, as the Guidance
otherwise may become a time-consuming ‘check the boxes’ exercise that does not lead
strategically closer to sustainability, which after all is its intended aim. As a guidance
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document the ISO 26000 is an offer, voluntary in use, and encourages organizations to
discuss their social responsibility issues and possible actions with relevant stakeholders.
encourages its users to report to their stakeholders, and get feedback, on actions taken to
improve their social responsibility. It is this identification of "stakeholders" that makes the
ISO 26000 an important step forward in solving the dilemma presented by corporations
still in pursuit of single bottom line accountability, moving the discussion beyond Triple
led social responsibility initiatives which evidence suggests is much more effective than
development – for that reason, it is extremely useful. It constitutes a valuable tool for the
the global use of ISO 26000, and, in so doing, enable partnerships among governments,
private sector and civil society. These will be key to ensuring the SDGs are met and our
planet’s sustainability is secured.10 There are shared values and concerns between
9
ibid
10
Is ISO 26000 Ready for Revision? Available at http://www.26k-
estimation.com/html/is_iso_26000_ready_for_revisio.html#8-conclusion (last visited on 08th May 2021)
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subjective and objective differences which have to be respected if this world and the
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universe is to be habited peacefully by peoples, animals, and plants. I believe that all
these are mutually interdependent. I do believe you and I, and many others, share these
concerns. So there are “standards” of conduct, action, and demands that should be
formulated if these concerns could be mutually identified. Such effort could continue, and
as you suggested once, ISO 26000 could be seen as one such a step. The search should
continue on a more sound basis, and with an open mind.... we need some future action in
the search of an international social behaviour or conduct (not “standards” in the sense
11
ibid
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