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OMESH TALWAR
Contact: +7428283707
E-Mail: omeshtalwar@gmail.com

Project Manager: 12.7 years’ experience

Process Management
“Envisioning usage of new technology & tailoring its usage for achieving desired results; participating in development of Group IT
policies, standards and guidelines”
“PRINCE2 Practitioner Certified | ITIL V3 Foundation Certified”

PROFILE SUMMARY

Project/ Program Management Risk Management Transformation

Stakeholder Management Client Relationship Management Requirement Gathering
Resource Deployment Configuration Management Technical Architecture

 Directed technology planning and direction, strategy development and implementation, business and operational
transformation execution, business solution delivery for various entities
 Stabilized program through diligent engineering rigor improvements, succession planning to de-risk programs, driving client
engagement workshops to baseline expectations
 Gained experience in administration & deployment of Teamweb &SharePoint based solutions and executed Team Web
Application Implementation project
 Provided overall leadership to the entire project team including managing deliverables of other functional team leaders
 Created and managed the estimates, project plan, project schedule, resource allocation and expenses to ensure that targets
were reached; experienced in creating functional specification, design documents and exhaustive test plans
 Provided Help Desk Support, understood & implemented the ITIL Framework, followed Kaizen process and offered Application
Production Support to the clients
 Team-based management style coupled with the zeal to drive visions into reality
 Technologies worked on : Telecom Projects, DataCenter, Web Application development, SharePoint
Application, Travel Application, Video/Audio Projects

NOTABLE ACHIEVEMENTS ACROSS CAREER

 Led the implementation of

o Travel Application
o TRS Application
o STB Integration
o Project Database
o Teamweb Application ( Based on Sharepoint, discussed the project with major stakeholders, designed and
delivered it),
o Telecom Infrastructure Projects
o Phase Gate Review Process of Global Data Center (Consolidation & Relocation of Data Center) in 2014-2015

 Handpicked to lead the Bharti Tele Services Ltd and build a sustainable delivery governance framework, tools & programs for
harvesting best practices across programs; devised a delivery review framework for kick-starting programs with the right basics
 Transformed the group into a high performing team delivering critical application development and maintenance for four clients
in Europe and US through measure such as customer focus approaches.
 Achieved growth of 45% with an improvement in bottom line of 8% quarter-on-quarter in 14 months through measures such as
effective planning, multi-tasking, robust communication management.
 Handpicked for Management Development Program from IIM Lucknow.

WORK EXPERIENCE

Oct’19 CodePrism Technologies Pvt. Ltd.

Role: Project Manager

 Managing multiple projects in Web Technologies successfully delivered complex web application projects dealing with
audio and video.
Projects 1 : Winga App development: This app is about watching advertisement videos and then answering 3 to
5 quiz related to the videos and if he answers perfect he earns points.
Projects 2: GoFit Gym App: This app has data of about 1.5 lakh food items. User can search and add food from
this database to his breakfast/lunch/snack/dinner and then maintain a diary. He can set goal and follow a routine.

Nov’16 – Apr’17: Quadlabs Technologies Pvt. Ltd.

Role: Delivery Manager (Process Management)

 Managed IT Application enhancement Project involving Cross functional team of Developers and support engineers.
 Managed Cross functional team of developers.
 Defined Project Governance Controls.
  Managed Project Reviews for IT Application Project.
 Escalating promptly any issues that may impact project deliverables.
 Acting on client feedback and adhering to the best Project management practices.
 SPOC for all Change management issues.
 Accepts Prioritizes and categorizes change requests.
 Verifying preparations have been made for a Change Advisory Board (CAB) meeting, including creating of Agenda,
circulation of change requests to be considered and inviting of participants.
 Reviewing all Planned Changes
 Reviewing failed and cancelled Changes to verify the Change Owner identifies the cause for failure or cancellation.
 To ensure that all change requests for all applications, procedures, processes, systems and the underlying platforms
undergo a formal change management methodology.
 To ensure impact to change request has been formally assessed.
 To ensure all changes are approved by Change management Group prior to migration to production.
 To ensure that the status of the change requests to the requestors and relevant stakeholders and tracked and reported.

Dec’15 – Nov’16: USOFT Technologies (I) Pvt. Ltd.

Role: Project Manager

 Handled Teletech / eLoyalty account.

 Program Management involving Cross functional team of Developers and support engineers in various technologies like
Cisco Contact Centre, EM7 monitoring tool, Salesforce, ServiceNow, CafeX and Test Engineers for IVR and web.
 Responsibilities include Project Risks, Changes, augmenting the technical team, leading technical panel for conducting
technical evaluation of candidates and documentation management.
 Performance evaluation and providing periodical feedback to the team.
 Weekly review meetings and non-financial negotiations with customer.
 Augmenting the team with freshers and planning for their technical trainings. Periodical evaluation of freshers.
 Managed Project Plan for each Implementation.
 Program Governance Framework.
 Baseline Program Milestones / Delivery Schedule.

Nov’13 – Nov’15: METLIFE Global Support Center, NOIDA

Role: Project Manager

 Managed Project Reviews for DataCenter Migration Projects.

 Manage Project Reviews with stakeholders across regions (EMEA, LATAM, Asia, and Middle-East) to comply with audit
requirements for Global Data center Consolidation.
 Managing project timelines to ensure quality, on-time deliverables. Managing and reporting project issues, risks, actions,
dependencies and assumptions. Developed Review plans, project scopes, milestone definitions, and gap and impact
analyses.
 Work with a team of Project Leads, Managers & stakeholders of various projects and driving the respective projects as per
the documentation and repository management
 Tracking the progress of program and implementing adjustments in discussion with Project Leads as necessary to ensure
the successful completion of the program
 Assessing the quality of the work completed with the project team on a regular basis to ensure that it meets the project
standard
 Lead the circulation of materials and information related to project activities to all stakeholders to ensure accuracy and
comprehension.
 Initiate proper communication schedule to update Stakeholders and appropriate staff in the organization on the progress
of Program.
 Maintain Project database with the project information; creating the structure to define efforts in Project Database
 Coordinating, administering and managing the various project activities to ensure that they are carried out effectively and
successfully.

Jan’13- Nov’13: Ascent Consultants, Jaipur

Role: IT coordinator

 Managed activities for the delivery of services and client communication

 Ensured that appropriate processes, tools and techniques were used by the teams
 Maintained Central Database Repository for all cases within scope of the Project/Program assigned
 Led the closure of open cases to customer satisfaction
 Resolved escalations and led them for resolution; configured SharePoint for information sharing with team
 Managed all project data by establishing, maintaining and archiving of project records
 Generated and submitted summary reports, as required by the Project Leader

Mar’11- Dec’12: NDS Services Pay- TV Technology Pvt. Ltd (Cisco Video Technologies) Gurgaon.
Role: Project Coordinator

 Project Management: Managed project timelines to ensure quality, on-time deliverables. Managed and reported project
issues, risks, actions, dependencies and assumptions. Developing project plans, project scopes, milestone definitions,
and gap and impact analyses.
 Managed project activities from scratch for Infrastructure, STB Software Projects starting KOC till delivery
  Lifecycle of STB Integration Projects evolves from HW Testing, Integration, Integration Testing, Final QC, OTA to update
configuration.
 Worked with a Cross functional team of Developers, Designers, QA engineers.
 Worked closely with project and technical resources from customer teams during the pre-sales and post-
sales/implementation process.
 Managed dependencies, commitments and development milestones and updated all Databases for reporting.
 Coordinated Program activities for Software Project Delivery for Digital Video Broadcasting domain.
 Offered support to the program/project manager in the development of project plans and project-related artifacts
 Attended regular review /CAB meetings for the program deliverables & requirement gathering
 Configured SharePoint 2007 and Teamweb3.0 for teams; coordinated various issues raised by QC team with different
departments for their resolution
 Invoice issue& managed New Change Request
 Periodic summary reports, as required by the Project Leader
 Daily maintenance issues based on invoice approval, generation and collections
 Defined structure in Time Reporting System & updated and generated reports regularly by interacting with Project Leads
 Defining project in database for testing, highlights, lowlights and other deliverables.

Jul’08- Mar’11: Tech Mahindra Ltd., Noida

Role: Project Support Associate

 Executed Telecom Infrastructure Projects related to small and medium business in UK

 Manage all aspects of project management and project lifecycles by effectively initiating, planning, executing & controlling
IT Infrastructure Projects.
 Controls project requirements, scope, and change management issues.
 Interfaced with users to define concepts and under direction of project managers.
 Met challenges for business units on their assumptions; delivered Service Levels in accordance with Client specifications
with Optimization of Costs.
 Conceptualized and implemented project plan for the PSO-PM Kick off call to discuss the project
 Managed and updated project/circuit delivery dates in related tools
 Led ordering management of Circuits/CPE from BT internal/external teams/vendors by using the REMEDY and Expedio
(Automated) Tool.
 Performed Inventory Cleanse-check the circuit/CPE identifiers, SLAs, IP Addressing and site details etc and tallying it with
customer requirement (CAF (Contract Amendment form/Contract)
 Implemented the amendments in the BFG (backend systems) to ensure customer was billed for the correct product

PREVIOUS EXPERIENCE

Oct’06- Jul’08: HCL Technologies Ltd., NOIDA as Senior Technical Support Associate-(COPC Certified Process)

Apr’05- Apr’06: IBM Daksh Pvt. Ltd., Gurgaon as Specialist Customer Support

EDUCATION

B.C.A from Indira Gandhi National Open University with 63.3%.

Senior Secondary from Vidya Mandir Public School with 64%.
Secondary School examination from Vidya Mandir Public School 74.4%.

TECHNICAL SKILLS
Operating Systems: MS-DOS, Windows, UNIX
Utility Packages: MS-Word, MS-Excel and Ms-PowerPoint, MS-Access, MS Project
Scripting Languages: HTML, DHTML, XML, JavaScript, VBScript
Programming Languages: C,C++, Visual Basic
RDBMS: SQL Server,
Document Management: SharePoint 2007, Teamweb 3.0, Jira Overview
CERTIFICATIONS

 PRINCE2 Practitioner Certified

 ITIL V3 Foundation Certified
 Sig Sigma trained
 Excelling in Leadership from IIM Lucknow
PERSONALDETAILS

Date of Birth: 7thAugust 1982

Languages Known: English, Hindi & Punjabi
Address: 5B/68, N.I.T., Faridabad