CXC

OFFICE ADMINISTRATION

SCHOOL BASED ASSINMENT

(2014-2015)

Candidates Name: Savan Brown

Candidate Number:

Centre Name: St. James High

School

Centre Number:

Territory: Jamaica

Teacher: Miss P. Hewitt

Title: An investigation into the extent to which open plan layout

contributes to efficiency in the sales department of the staff at
ADS in Montego Bay, Jamaica.
 Table of content
Acknowledgement

Introduction

Preparation 1- Preparation
……………………………………………………………………... 1-2

Title of project

Aims of project

Functions of the Sales department

Correspondence letter

Preparation 2- Gathering
……………………………………………………………………………. 3-6

Methodology

Procedure

Schedule of Activities

Health and safety practices

Staff Rules

Preparation 3- Presentation
…………………………………………………………………….. 7-12

Report

Back ground of organization

Over view of topic

Limitations

Findings

Major Finding

Reflection

Appendix.........................................................................................................
13

Bibliography
 Acknowledgement

The successful completion of this study would not have been possible

without the assistance and cooperation off a number of individuals.

Consequently, I would like to thank the employees of the ADS global Sales

department for their massive support and valuable time spent on answering

the questionnaires given and my family who have been a constant source of

encouragement and assistance. I would like to thank my grandniece for

relieving me from house hold duties while I was engaged in this study finally,

special thanks to my teacher Mrs. P Hewitt who guided me every step of the

way through this exercise.

 Introduction

The researcher has been a student at the St. James High School for

the past four (4) years. During this time, I have chosen to investigate about

Hence I have decided to conduct a survey to investigate the organization of

ADS global which regard to find out what the Sales department is all about

and its main roles.

 PART 1 – PREPARTION

Title of the project

Out of all seven topic that was given, the researcher chose the
following topic.

An investigation into the extent to which open plans layout contributes

to the efficiency in the Sales Department of ADS in Montego Bay, Jamaica.

Aims of Project
At the end of this research, the researcher wishes to:

• Find out if open plans layout contributes to the efficiency of department

• Find out if open plan layout impact on the workers of the department

• Investigate how effective is open layout in the department

Functions of the Sales Department

In order for the sales department to be effective they should:
 Control the script of sales
 It’s up to an individual/workers to make sales
  Convince Purchasers

Correspondence

Haddington District
Hopewell P.O
Hanover
October 7, 2014
Manager
ADS Global
Fair View P.A
Montego Bay
St. James

Dear Sir/Madam,

Re. Permission to conduct study

My name is savan Brown a 16 year old student of the St. James High
School. As a requirement of CXC, I am required to complete a School Based
Assessment project SBA. The topic being investigated is '' The extent to
which open plan layout contributes to efficiency in the sales department.''

I am interested in interviewing employees on the job and am hereby

request permission to conduct study. I can be contact at 286-6467. Thanks
for your time and corporation.

Yours faithfully,

.……………………………

(Student)
 2

PART 2
Gathering Data
Methodology
In order to collect information for the research, the researcher chose to

use the form of a questionnaires. A questionnaire is a list of research or

survey question asked to respondents and designed to extract specific

information. Advantages of questionnaire are:

• Large amount of information can be collected from a large number of

persons in a short period of time.

• When data has been quantified, it can be used to compare other

research and maybe used to measure changes.

There were two (2) participants in the survey and the questionnaires
were consisted of ten (10) questions open-ended

Description of sample

This is a research carried out at the ADS global organization on an

investigation to which open plan layout contributes to efficiency in the sales

department. The gathering of information was done by the use of

questionnaires where they were done by the staff members of the sales

department.
 3

Procedures

On Thursday October 30, 2014, the researcher took the questionnaires

to the persons of the department and handed out the questionnaires to two

(4) females who worked in the sales department. They took approximately

five (5) minutes to answer all ten questions after which they were returned to

the researcher.

FIVE QUESTIONS ASKED OF COMPANY PERSONNEL

• What does the word efficiency means?

• Does open plan layout contribute to efficiency in the department?

• What is the main factor considered in deciding on the choice of layout

in department?

• Are there any disadvantages to open plan layout in department.

• What is the main disadvantage to the open plan layout of the

department?
 4

Schedule of Activities

DATE ACTIVITIES COMMENTS

02 September Teacher introduced Seems challenging
2014 SBA to class

03 September Formulated topic, It was challenging to formulate

2014 aims and function the topic aims and function.

04 September Permission letter was I learn an easier way to write a

2014 written business letter.

09 September I wrote my It seems difficult but I was help

2014 correspondence by my teacher for it to be
accomplish

07 October Permission letter was Letter was accepted

2014 carry to ADS

30 October Questionnaires were They were answered and

2014 taken to ADS received by the researcher
 5

Health and Safety Practice

One health and safety practice that the researcher observed while
conducting the study was not to touch any equipment unless he was
authorized to do so by a member of staff in the sales department.

Staff Rule
One staff rule that the researcher had to comply with was making sure
that waiting on the security to verify with the sales department that
permission was given to conduct the interview with workers in the
department as it relates to the study. When these checks were completed,
then the researcher was allowed inside the office.
 6

PART 3 – PRESENTATION

Report

Upon reflecting on all the activities that were involved in the thorough
completion of the project, one task that the researcher would have
approached differently was choosing a different organization. Reason being,
there were limited persons working in the particular organization chosen.

Background of Organization
ADS global is located at Fair View Shopping Center at Bogue in the
popular community of Montego Bay , was found by Mr. Ron Kay (CEO) in the
year 2007 and located in the parish of St. James. In the organization of ADS
global there are about a number of ten (10) departments including the
Quality Assurance Department, the Human Resource department, Training
and Client Relations department and it goes on with the remaining amount.
ADS global have been developing call centers with a wide variety of call
centers manager solutions and consulting services. ADS global Facilities are
design to deliver a wide range of services.

Overview of topic
The layout on open plan began Hundreds of years ago with the process
of dialogue. Open plan has grown more in our present times than during the
past centuries to the possibility of electronic devices used worldwide but
mainly in our present organizations. Open plan has opened an effective line
of communication to the huge help from technology. Open plan layout has
given numbers of persons within and out of an organization communicates
even more efficiently.

Limitations
• One of the challenges faced by the researcher while conducting the
project was formulating questions for the questionnaire.

• The researcher has didn’t spend too much time on this project

• Getting device to prepare this School Based Assessment (SBA)

Recommendations
I would like to make the following recommendations based on my SBA:

 Ask for assistance when formulating questionnaire

 Make a schedule in order to spend more time on SBA
 To buy or to barrow a typing device from an earlier date
 7

Findings
Upon the information that was gained from the respondents of ADS
global who participated in this survey, when they were ask what does
efficiency means as shown in question eight (8) of the questionnaire the
responses are shown on the bar graph below.

Column showing the level of responses wen ask what efficiency

Figure 1

50
45
40
35
30
25
20
15
10
5
0
 An amount of Forty Four percentages of the respondents chose doing
work well as the definition of efficiency. Thirty Three percent chose being
capable or skillful as their response and the remaining Twenty Three percent
of the respondents selected one producing satisfactory results as the
meaning of the word efficiency.

Findings
Pertaining to the researchers collected information from the ADS global Sales
department where the respondents were asked what is the main factor is
considered in deciding on the choice layout the following is as shown on the
3-D column below.

Bar graph showing the main factor on the choice of layout

Figure 2

60

50

40

30

20

10

0
Number of employee Space Money
 Forty Four Percent of the respondents selected the number of
employee as the main factor considered on the choice of layout while fifty six
percent chose space as their response and but the graph shows that money
wasn’t selected as a response.

10

Major Finding
Based on investigation that was carried out by the researcher, when
respondents were asked if they do think that open plan layout contributes to
efficiency the responses are as shown on the Pie Chart below.

Figure 3

33%

Always Sometimes Seldom

67%
Figure 3

Sometimes was selected by Thirty Three percent of the respondents as their

response while a huge amount of Sixty Seven percent was selected the re
respondents response when they were ask if they do think open plan contributes to
efficiency but seldom wasn’t selected as a respondent’s response.

11

Reflection

Upon reflecting on all the activities that were involved in the thorough

completion of the project, one task that the researcher would have

approached differently was choosing a different organization. Reason being,

there were limited persons working in the particular organization chosen.

12
 Bibliography

Office Administration for CSEC

Person List

Supervisor

Date: 24 October 2013

Place: ADS Global

Job Title: Sales department

Publisher: S Finisterre, L Payne and J Reid Longman Office

Administration for CXC

Publication list
Name of Author:

Nelson Thrones

Publisher:

Ann Margret Jacob

Nelson Thrones

Year Published:

2011

Bibliography

Electronic Document Preparation and Management for CSEC

Publication list

Name of Author:

Nelson Thrones

Publisher:

Ann Margret Jacob

Nelson Thrones

Year Published:

2011