Training and Development

TRAINING AND
DEVELOPMENT
Module 1
 Overview of Training & Development: Overview, The
changing organizations, employee training scenario – India,
Asia and Global; Strategic training; Training as a tool for
employee performance enhancement; T&D from a change
model perspective; Models of Training; Systematic Model,
The Transitional Model, , Understanding Learning Concepts.
 Role, competencies of training professionals; Training

investment leaders, Role of HR department in in-house
training; organizational characteristics that influence training,
Role of employees and managers in training; Diversity
training; cross-cultural training.
 Training Needs Analysis: The process and approaches of

TNA, Team Work for conducting Training Needs Analysis,
TNA and Training Process Design.
Meaning
 Training refers to a planned effort by a

company to facilitate employees’
learning of job – related
competencies.
 These competencies include -
knowledge, skills and abilities
•The formal, ongoing efforts that are made
within an organization to improve the
performance of its employees .
It is an educational process which involves

the sharpening of skills, concepts, changing
of attitude and gaining more knowledge to
enhance the performance of employees.
5
Alternate Definition
> Training means giving new or current

employees the skills that they need to
perform their jobs.
> Training is important for all levels of
employees.
WHY IS TRAINING IMPORTANT? /
FACTORS INFLUENCING TRAINING AND
DEVELOPMENT (CHANGING
6 ORGANIZATIONS)
 Economic Cycles
 Globalization
 The value of Human Capital
 Link to business strategy
 Changing demographics and diversity of the
workforce
 Talent Management
 New Technology
 Emphasis on quality
 High-performance work systems
Economic cycles
 EY announces first-ever virtual free corporate MBA EY Tech
MBA focused on technology, leadership and business skills.
 Entire program to be delivered online, reflecting wider shift
to virtual learning during COVID-19 pandemic
 Available to all EY people irrespective of prior qualifications
or location
 Carmine Di Sibio, EY Global Chairman and CEO, says:
 “As the world continues to manage through and adapt to the
COVID-19 pandemic, we believe the skills of EY people
and their ability to serve clients will be a
differentiating factor.
Globalization
 Globalization- companies are

finding it difficult to find and
retain talented employees.
 Mc Donald’s Hamburger
University- to train future
managers in store operations,
leadership and staff management
skills.
Increased value on Human capital
 Focus on knowledge workers

 Employee engagement
 Increased emphasis on adapting
to change and continuous learning
Demographics and diversity of the
workforce
 DELL- provides course to all new

managers
 Topic- leading multi-generational
teams
 Motivate a multi-generational
workforce, create teams to work
together regardless of generation
 Employee resource groups to connect,
build relationship and network
 Master Card- More millennial
workforce
 Learning programs that use
animation and gamification to
make training more fun and less
boring.
Talent Management
 Cognizant- Talent development as

strategic business driver.
 Career Architecture Program-
helps employees choose a career track
that matches their skills and abilities
 Helps to identify training courses and
job rotations that can help employees
move along their career track.
Emphasis on Quality
 ISO 10015- Quality management

tool
 2 key features
 Companies to determine ROI of
training to company performance.
 Companies need to use
appropriate design and learning
processes.
Technology
 Reduced travel costs

 Greater accessibility to training
 Self paced learning
 Share learning with others
 Social networking and forums
 Flexibility in where and when
work is performed.
Why should organizations invest in
employee training and development?
8/19/2020 15
Why Training
 Increased productivity  Address employee

 Less supervision weakness
 Reduction in errors  Job Satisfaction
and accidents  Team spirit
 Improve employee  Skill development.
potential  Improve employee
morale
TYPES OF TRAINING PROVIDED BY
COMPANIES
Competencies of Training Professionals – Prof. PL Rao
Before Training
19
 Analysing course material and learner

information
 Preparing site
20
During Training
Establish Credibility
1. Personal Conduct
 Involves actions and
appearances
 Goal is to project an image of
professionalism
 Visual appearance
 Personality characteristics
21
2. Social Practices
 Environment characterised by
trust and mutual respect
 Unnacceptable manners and
behaviours will be negative
 Avoid inappropriate humour
 Building trust through integrity,
discretion and respect
22
3. Content Expertise
 Professional and Academic
Credentials
 Work experience
 Subject mastery
23
4. Managing the Learning Environment
“The key to all persuasive speaking is the ability to grab

the attention and interest of the audience from the
outset.”
o Resolving learning behavior problem
o Talkers
o Challengers
o Latecomers
o Managing time
TRAINING INVESTMENT LEADERS-
BEST AWARD WINNERS FROM INDIA
 Aditya Birla Group- Talent

Management Process
 HCL Technologies- Lead X: Lead
by experience; sustainable and
business relevant training
 Infosys Ltd- Compass- Digital
Career Platform
 ITC Ltd- Enhancing learning
effectiveness by leveraging
Technology
CHARACTERISTICS OF BEST AWARD
WINNERS
 Alignment of business strategy with training

and development
 Investment in training and development
 Learning is supported by top management
 Measurement of effectiveness and efficiency of
training and development activities
 Different learning opportunities are provided
and all employees have access to them.

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TRAINING AND

 Role, competencies of training professionals; Training

 Training Needs Analysis: The process and approaches of

 Training refers to a planned effort by a

It is an educational process which involves

> Training means giving new or current

 Globalization- companies are

 Focus on knowledge workers

 DELL- provides course to all new

 Cognizant- Talent development as

 ISO 10015- Quality management

 Reduced travel costs

 Increased productivity  Address employee

 Analysing course material and learner

“The key to all persuasive speaking is the ability to grab

 Aditya Birla Group- Talent

 Alignment of business strategy with training

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