Nothing Special   »   [go: up one dir, main page]
Scribd Logo
Upload

Welcome to Scribd!

  • 160 views

    BSBLDR502 - Lead and Manage Effective Workplace Relationships - Presentation

    Uploaded by

    Tatiana Garcia Mendoza
    This document provides information on managing effective workplace relationships including managing ideas and information, developing trust and networks, and managing difficulties. It discusses establishing communication strategies, developing consultation processes, managing issues and conflicts constructively, fostering diversity and ethics, and developing internal and external relationships. The key aspects covered are communicating information to employees, seeking input through consultation, having formal processes for managing issues and escalations, the importance of diversity and developing a plan, and strategies for building and maintaining relationships both within and outside the organization.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    BSBLDR502 - Lead and Manage Effective Workplace Relationships - Presentation

    Uploaded by

    Tatiana Garcia Mendoza
    160 views47 pages
    This document provides information on managing effective workplace relationships including managing ideas and information, developing trust and networks, and managing difficulties. It discusses establishing communication strategies, developing consultation processes, managing issues and conflicts constructively, fostering diversity and ethics, and developing internal and external relationships. The key aspects covered are communicating information to employees, seeking input through consultation, having formal processes for managing issues and escalations, the importance of diversity and developing a plan, and strategies for building and maintaining relationships both within and outside the organization.

    Original Description:

    Original Title

    BSBLDR502_Lead and manage effective workplace relationships_presentation

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document provides information on managing effective workplace relationships including managing ideas and information, developing trust and networks, and managing difficulties. It discusses establishing communication strategies, developing consultation processes, managing issues and conflicts constructively, fostering diversity and ethics, and developing internal and external relationships. The key aspects covered are communicating information to employees, seeking input through consultation, having formal processes for managing issues and escalations, the importance of diversity and developing a plan, and strategies for building and maintaining relationships both within and outside the organization.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    160 views47 pages

    BSBLDR502 - Lead and Manage Effective Workplace Relationships - Presentation

    Uploaded by

    Tatiana Garcia Mendoza
    This document provides information on managing effective workplace relationships including managing ideas and information, developing trust and networks, and managing difficulties. It discusses establishing communication strategies, developing consultation processes, managing issues and conflicts constructively, fostering diversity and ethics, and developing internal and external relationships. The key aspects covered are communicating information to employees, seeking input through consultation, having formal processes for managing issues and escalations, the importance of diversity and developing a plan, and strategies for building and maintaining relationships both within and outside the organization.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 47
    At a glance
    Powered by AI
    The key takeaways are managing ideas and information, establishing trust and confidence, managing networks and relationships, and managing difficulties to achieve positive outcomes.

    The objectives of managing workplace relationships are to manage ideas and information, establish systems to develop trust and confidence, manage the development and maintenance of networks and relationships, and manage difficulties to achieve positive outcomes.

    Communication and feedback helps people learn, creates opportunities for professional and personal development, boosts morale and loyalty, and provides insight into how the business is running.

    BSBLDR502 Lead and manage

    effective workplace relationships


    Learning Objectives

    ▪ Manage ideas and information


    ▪ Establish systems to develop trust and
    confidence
    ▪ Manage the development and
    maintenance of networks and relationships
    ▪ Manage difficulties to achieve positive
    outcomes
    Definition
    Workplace relationships are
    unique interpersonal
    relationships with important
    implications for the individuals
    in those relationships, and the
    organisations in which the
    relationships exist and develop..
    (Sias,2005))
    Manage ideas and information

    Communication and feedback is the key to


    a successful working environment as it
    helps:
    o people learn
    o create opportunity for professional and personal
    development
    o boost morale and loyalty
    o provide insight into how your business is
    running
    How can you communicate and share
    ideas in the workplace?

    How can you communicate and share


    information in the workplace?
    Achievement of work responsibilities
    It is important that you ensure strategies and
    processes are in place to communicate
    information associated with the achievement
    of work responsibilities to all co-workers.
    Accountability
    Direction of the company
    Your own achievements
    Achievement of work responsibilities

    Newsletter
    Intranet
    Face to face
    Work in group
    Develop a newsletter for your team to
    announce:

    • Signing a big contract for a new project


    • A promotion
    • A birthday
    • Congratulate an employee on his/her good
    work
    • A series of HR tips
    Consultation process

    Employee awareness of, and involvement in, decision-


    making regularly leads to:
    more productive workplaces as a result of greater
    cooperation and collaboration
    better and more informed decision making and successful
    implementation of ideas
    attraction and retention of skilled and positive staff
    workplaces that are better able to cope with change
    minimisation of employer/employee disputes
    minimisation of employee claims against the employer.
    Consultation process
    Employee communication and consultation offer many
    benefits:
    Increases organisational performance
    Improves management performance and decision
    making
    Improves performance and commitment in
    employees
    Develops trust
    Increases job satisfaction
    Encourages flexibility in the workplace
    Consultation process

    When:
    Hazard or risks
    Change
    Making decisions
    Decisions about how to consult
    Consultation process

    How:
    Committee
    Focus groups
    Email
    Surveys
    Presentations with Q&A
    Meetings
    Consultation process

    Consider:
    Type of matters
    Frequency
    Who
    How
    How information will be shared
    Outcome of consultation

    Presentation
    Newsletter
    Email
    Delegated to line managers
    Read the Best Practice Guide
    ‘Consultation and cooperation in the
    workplace’

    Discuss the content of the guide with


    the rest of the class
    Work in group
    Develop a consultation process for your team
    that includes:

    - How to communicate achievement of work


    responsibilities
    - Consultation process (what type, who to
    involve, frequency etc…)
    - How feedback on consultation outcome will
    be shared with the employees
    - Develop a feedback form
    Issue management
    Consider the following process as a way to formally manage these issues.:

    Solicit potential issues


    Issue assessment
    Issue log
    Assign ownership
    Investigation of options with estimated impact
    Review of alternatives
    Implementation
    Monitoring
    Issue status is communicated
    Escalation process
    Work in group

    • Develop a issue management process.


    • Develop a issue escalation process (flow
    chart)
    Cultural diversity
    Why diversity is necessary in the workplace

    It is the law


    Better serve customer
    Better communicate with one
    another
    Better ideas and solutions
    Diversity Plan

    Assessment of diversity
    Set goals
    Implement the plan
    Diversity policies - examples

    Recruitment and selections


    Testing
    Pay and promotion
    Diversity in the workplace

    Train :
    Cultural knowledge about customs, religions
    and histories
     Individuals not groups
    Listen actively
    Review current policies
    Work on resistance to change
    Review multicultural perspective of your team
    Diversity -considerations

    Consider the list of


    questions provided by your
    trainer and discuss your
    thoughts with the rest of the
    class.
    Diversity policy
    Tips:
    Consult with your employees
    Include an objective or purpose statement
    Explain what you mean by diversity & inclusion
    Explain why diversity is important to your business
    Specify who the policy applies to & who is responsible for its implementation
    Identify the legal framework
    Detail your strategies for delivering diversity
    Ensure that your diversity & inclusion policy is linked to other relevant policies
    Identify key outcomes
    Identify how you will communicate, monitor & report your performance.
    Work in group

    • Review and discuss some examples of


    diversity policies provided by your trainer.
    Ethical values in the workplace

    Dedication
    Integrity
    Accountability
    Collaboration
    Conduct
    Ethical values in the workplace
    Work in group

    • Develop a list of values for the organisation.


    • Develop a code of conduct for your team
    • Describe what strategies could be used to ensure
    organisation’s ethical values are adhered to
    Professional conduct

    Be on time Stay positive


    Watch your mood Own your mistakes
    Dress Appropriately
    Be fair
    Watch your
    language Be honest
    Help your colleagues Careful sharing
    Don’t gossip information
    Interpersonal communication - misconceptions

    "If I say it, the other person will understand.“


    "The more communication, the better!“
    "Any problem can be solved at any time if we
    communicate with each other.“
    "Communication is a natural ability – some have
    it, some don´t."
    Self awareness

    Personality
    Values
    Habits
    Needs
    Emotions
    Communicating effectively

    Use ‘I’ statement


    Describe behaviours
    without judgement
    Describe your feelings
    Maintain congruent verbal
    and not-verbal message
    Build trust
    Listening and responding
    Focus on what is being said
    Look for non-verbal cues
    Listening is about the other, not
    you.
    Clarify and ask pointed questions
    to help you understand what is
    being said
    Paraphrase
    Try to understand the message
    from the sender´s perspective
    Networks and relationships
    Build your networking muscle
    Develop thick skin
    Be nice
    Be giving
    Grow relationships database
    Communicate
    Keep it simple
    Build rapport
    Set goals
    Access available resources
    External influences on workplace relationships

    Family and friends


    Other colleagues
    Other line managers
    External business contacts
    Relationships external to your team

    Represent your team


    Obtain resources
    Information to and from your
    team
    Manage performances
    Read the articles ‘How leaders create
    and use networks

    Discuss the content of the article


    with the rest of the class
    Work in group

    • Develop strategies to ensure that effective


    internal and external workplace relationships
    are developed and maintain
    • Describe how those strategies will be updated
    as part of an ongoing planning to manage
    workplace relationships effectively
    Conflict management -sources

    Values conflict
    Power conflict
    Economic conflict
    Interpersonal conflict
    Organisational conflict
    Environmental conflict
    Conflict management -strategies

    Competing
    Accommodating
    Avoiding
    Collaborating
    Compromising
    Conflict management -strategies
    Conflict management – difficult people
    Consider the impact the person has on you
    You control your response to the conflict not the outcome
    Use effective communication:
    o Address the situation immediately, directly and respectfully
    o Speak directly to the person
    o Separate individuals from the problems.
    o Objectively try to understand what is behind the difficult person's actions
    o Examine your own contributions to the situation
    o Be clear in all your communication
    o Discuss the issue using "I" statements (for instance, "I feel uncomfortable when
    you...")
    o Reinforce any positive changes
    Read examples of conflict resolution
    management policies.

    Discuss the content of the policy with


    the rest of the class
    Identify problems in the workplace

    Employee reviews
    Employee safety
    Group assessments
    Risk assessments
    Problem solving in the workplace
    Identify issues
    Understand everyone’s
    interests
    List options
    Evaluate options
    Select option
    Document agreement
    Agree on contingencies,
    monitoring and evaluation
    Work in group

    • Develop a strategy and outline the process to


    ensure that difficulties in workplace relationships
    are identified and resolved.
    • Develop an action plan to address any identified
    difficulty.
    • Establish processes and systems to ensure that
    when the difficulties identified in the workplace
    relationships become conflicts, they are
    identified and managed constructively in
    accordance with the organisation’s policy and
    procedures.

    You might also like