Yomi.O. Ajayi.: Performance Summary
Yomi.O. Ajayi.: Performance Summary
Yomi.O. Ajayi.: Performance Summary
Performance Summary.
Enthusiastic professional seeking to benefit a firm with complex technical knowledge and strong time
management skills. Skilled at building rapport with diverse individuals while handling complex technical
issues.
Education.
DIPLOMA | 2012 | THE CHARTERED INSTITUTE OF PROJECT MANAGERS, GHANA
· Certified Project Manager.
BACHELORS|2010| UNAD.
· B.Eng., Electrical/Electronic Engineering.
CERTIFICATION.
· CompTIA A+(In View).
• Working closely with several teams to correctly resolve customer issues escalated by tier-1/2 support
agents.
• Acted as a tier 3 support to escalated customer issues and offerappropriate resolution.
• Providing detailed issues facing Customers and contractors to the appropriate departmentvia tickets.
• Maintaining confidentiality and discretion when working with sensitive documents and company
information.
• Continuously striving to reduce RCR and increase PRR above 80% by providing the best resolution at first
point of contact.
• Maintaining a consult rate of above 80% weekly.
• Providing phone and chat support to project teams and internal customers.
• Monitor and track the prompt delivery of requested operational materials.
Field Service Technician. | IHS Towers International. | Project:Co-location. | May 2012 – June
2015.
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Support Technician. | Texfield-BSG Werkhaus (A Consortium to Nokia Siemens Network) . |
Project: NSN/EMTS Rollout. |January 2010 – March 2012.
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