MIDLANDS STATE UNIVERSITY

STAFF VACANCY

Applications are invited from suitably qualified and experienced persons for the
following posts:

ICT DEPARTMENT

Certified Ethical Hacker (1 Post)

Reporting to: ICT Security Engineer

Qualifications and Experience

• Information Technology Undergraduate Bachelor’s Degree from a recognized

University.
• 1 year experience in ethical hacking

Duties and Responsibilities

The successful candidate would be required, among other duties, to:

• Meet with clients to discuss the security system currently in place.

 • Research the company's system, network structure, and possible penetration
sites.

• Conduct multiple penetration tests on the system.

• Identify and record security flaws and breaches.

• Identify areas of high-level security.

• Review and rating the security network.

• Create suggestions for security upgrades.

• Compile penetration test reports for the client.

• Conduct penetration tests once new security features have been implemented.

• Suggest alternate upgrades.

E-Learning Developer X 3
Reporting to: e-Learning Manager
Qualifications and Experience
• Information Technology bachelor’s degree from a recognized university,
• Must have proven ability to develop software using Programming frameworks
e.g. Laravel, Django, Flask, NodeJS
• Expertise in the use of eLearning development tools is an added advantage.
• Excellent interpersonal and communication skills with the ability to work
effectively in a team environment.
Duties and Responsibilities
The successful candidate would be required, among other duties, to:

• Develop a world-class Digital Classroom for the University.

• Integrate various APIs with the virtual learning platform.
• Create scripts, storyboards, and other materials needed to create e-learning
courses.
• Conduct research on best practices and trends in e-learning development.
• Communicate with Lectures throughout the development process to ensure
course quality.
• Design and implement training programs using instructional design principles.
IT Business Analyst x 1

Reporting to: Business Analysis Engineer

Qualifications and Exeperience

• Information Technology Undergraduate Bachelor’s Degree from a recognized

University.

• At least two (2) years in a technology-driven role.

• Two (2) years experience in a problem-solving role.

Roles and Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for

improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization
strategies.
• Staying up-to-date on the latest process and IT advancements to automate
and modernize systems.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team
members and management.
• Gathering critical information from meetings with various stakeholders and
producing useful reports.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Monitoring deliverables and ensuring timely completion of projects.
Help Desk Technician (1 Post)
Reporting to: Help Desk Engineer

Qualifications and Experience

• Information Technology related undergraduate bachelor degree

• At least 1 year of experience as a computer technician or in a similar role.

• Working knowledge of past HelpDesk / Support Ticketing system is an added

advantage

• Experience with Windows based OS's, Linux or Android

POSITION SUMMARY
Information Technology helpdesk support provides advanced support to end-users for
PC hardware, operating systems, software applications, peripherals, Installations and
device imaging.
Duties and Responsibilities
The successful candidate would be required, among other duties, to:
• Provide technical support to telephone and email requests from users for all
hardware, software and associated peripherals

• Ensure the university`s helpdesk software is utilized correctly

• Resolve, redirect or escalate support requests to the appropriate member of

the support team

• Install and configure operating systems and various software packages to

agreed standards

• Assist in the compilation of technical documentation, guidelines and

procedures and ensure they are recorded correctly
Mobile Developer Job (1 Post)

Reporting to: Software Engineer

Qualifications and Experience

• Information Technology Undergraduate Bachelor’s Degree from a recognized

University.
• One (1) year of demonstrable experience
• One (1) year of demonstrable portfolio of released applications on the App
store or the Android market
• Experience with third-party libraries and APIs

Duties and Responsibilities:

The successful candidate would be required, among other duties, to:

• Create and maintain mobile applications.

• Work with computer engineers to brainstorm new applications.

• Create UI tests to source analytics.

• Identify and plan for new features

• Develop application programming interfaces (APIs) to support mobile

functionality

• Suggest and implement new mobile products, applications and protocols

• Remain up to date with the terminology, concepts and best practices for coding
mobile apps

• Work closely with colleagues to constantly innovate app functionality and

design

• Communicate with users to understand their needs and experiences

Network Technician (Implementation/troubleshooting) *1
Reporting to: Network Engineer
Qualifications and Experience
• Must have a computer networking related qualification at Level 7 of the
Zimbabwe National Qualifications Framework (ZNQF) e.g. Cisco Certified
Networking Professional, Bsc Computer Networking, etc
• At least 1 year of experience as an IT Intern or similar arrangement

Duties and Responsibilities

• Implementing new network solutions so as to improve network efficiency
• Ensure stable and reliable Campus network services (e.g. access products,
service networks and core network).
• Day-to-day network performance monitoring
• Network troubleshooting and fault analysis; hardware troubleshooting and
repair.
• Troubleshoot ticket generation and response; carrier interface and escalations.
• Deploy and maintenance of network monitoring, analysis and reporting tools.
• Apply configuration changes via our change control systems and processes.
• Configure and install Network services.
• Configure Active Network Devices/Equipment.
• Optimize services on the network.
• Develop and maintain comprehensive documentation for implemented
networks.

Pastel Support Technician (1 Post)

Reporting to: User support engineer
POSITION QUALIFICATIONS

• Information Technology related undergraduate bachelor degree

• At least 1 year experience supporting pastel evolution

POSITION SUMMARY
Pastel Support technicians assist computer users with the operation of Pastel system
Duties and RESPONSIBILITIES
• Training Clients Sage Evolution accounting system
• Install database (SQL) and sage Evolution on servers and workstations
• New database setup and imports (General Ledger, Accounts Payable, Accounts
Receivable, Inventory etc)
• Execute queries in the database eg delete, update, select statements etc
• Verify that the system is usable.
• Data capturing and offer support services to the client
• Troubleshoot program errors
• Assist with go live, hand holding support
• Perform system upgrades and installations
• Assist with ad-hoc client requests
• Assist with Opening Balances (General Ledger, Accounts Receivable, Accounts
Payable and Stock)
• Configuration and testing of data to comply with the project scope
• Perform according to the requirement specifics and that the business flow is
complete and whole
• Update with progress reports weekly to the superior.

Server Room Shift Technician (6 Posts)

Reporting to : Data Server Engineer
Qualifications and Experience

• Bachelor's degree in computer science, information technology, or relaved

qualifications.
• 2-3 years of experience as a data center or server room technician, or similar.
• In-depth knowledge of data center environments, servers, and network
equipment.
• Extensive experience in installing, monitoring, and maintaining Network
Infrastructure equipment.
• Exceptional ability to work as part of a team, provide IT support, and resolve
errors.
 • Ability to keep up with advancements in data center infrastructure and
technologies.
• Proficiency in documenting network processes.
• Exceptional communication skills.
• Willingness to respond to network and server errors after hours.
• Should be a good team player.

Duties and Responsibilities

• Monitoring and performing on-going maintenance on servers and network
equipment.
• Providing IT support to staff and customers, as well as responding to the server
and network issues.
• Protecting University data by preventing the overheating of server room or data
center components.
• Running hardware diagnostics and replacing failing parts in a timely manner.
• Monitoring all network processes to ensure the smooth flow of data across the
network.
• Collaborating with software and network engineering teams on cybersecurity and
network efficiency.
• Upgrading internal system components, including CPUs, memory, hard drives,
and network cables.
• Documenting processes and keeping event logs.
• Advising on the procurement of new server room or data center equipment.
• Keeping track of developing trends in data center technologies.

Software Developer Job Description (3 Posts)

Reporting to: Software Engineer
Qualifications and Experience:

• Information Technology Undergraduate Bachelor’s Degree from a recognized

University.

• At least 1 year of experience as a software developer

• Must capable of coding in PHP or Python,
 • Must have hands on practical capability in PHP or Python framework such as
Laravel.
• Must have practical knowledge in MySql database
• Must have practical capability in Linux Operating system.

Roles and Responsibilities:

• Develop, test and implement new software programs
• Clearly and regularly communicate with management and technical support
colleagues
• Design and update software database. This includes, but is not limited to: Software
Applications and User Interfaces
• Independently install, customize and integrate commercial software packages
• Work with experienced team members to conduct root cause analysis of issues,
review new and existing code and/or perform unit testing
• Identify ideas to improve system performance and impact availability
• Development of technical specifications and plans
• Make good technical decisions that provide solutions to business challenges
• Possess up-to-date knowledge of technological developments in the industry
• Communicate effectively and professionally in all forms of communication with
internal and external customers
• Multi-task and change from one task to another without loss of efficiency or
composure
Software Quality Assurance Tester Job Description x 1

Reporting to: Software Engineer

Qualifications and Experience:

• Information Technology Undergraduate Bachelor’s Degree from a recognized

University.
• One (1) year experience of test management software, programming languages,
and QA methodologies.
• One (1) years' experience in QA testing.

Duties and Responsibilities:

• Designing test plans, scenarios, scripts, and procedures.

• Executing tests on source code.

• Analyzing test results and reporting to the development team.

• Working with the development team to correct bugs and errors.

• Create tests to identify software problems

• Analyze bugs and errors found during tests

• Document results of tests for the software development team

• Recommend improvements in software to enhance user experience

User Support Technician (11 Posts)
Reporting to: User support engineer
Qualifications and Experience
• Bachelor's degree in computer science, information technology, or HND in
computers.
• At least 1 year of experience as a computer technician or in a similar role.

POSITION SUMMARY
User Support technicians assist computer users with the operation/repair of computer
systems and other technology equipment.
KEY RESPONSIBILITIES
• Installing and configuring hardware and software components.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Upgrading the computing equipment and related technologies inorder to enable
compatibility for advanced softwares.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Conducting backup operations.
• Managing technical documentation.

Web Developer (1 Post)

Reporting to: Webmaster

Qualification and Experience:

• Information Technology Undergraduate Bachelor’s Degree from a recognized

University..

• One (1) year experience in knowledge of website management tools.

 • Solid knowledge and experience in programming applications.
• Proficient in JavaScript, HTML, CSS, Wordpress, Linux.
• Proficient in MySQL.

Roles and Responsibilities:

• Website and software application designing, building, or maintaining.

• Using scripting or authoring languages, management tools, content creation tools,
applications, and digital media.
• Directing or performing Website updates.
• Developing or validating test routines and schedules to ensure that test cases
mimic external interfaces and address all browser and device types.
• Editing, writing, or designing Website content, and directing team members who
produce content.
• Maintaining an understanding of the latest Web applications and programming
practices through education, study, and participation in conferences, workshops,
and groups.
• Back up files from Web sites to local directories for recovery.
• Identifying problems uncovered by customer feedback and testing, and correcting
or referring problems to appropriate personnel for correction.
• Evaluating code to ensure it meets industry standards, is valid, is properly
structured, and is compatible with browsers, devices, or operating systems.

*NB: Midlands State University is an equal opportunities employer. In the

interest of promoting gender parity, female candidates are encouraged to
apply.

APPLICATIONS
Applicants must submit copies of applications with the following: application
letter, certified certificates and curriculum vitae giving full details of names,
place and date of birth, experience, present salary, date of availability, contact
telephone number (s) and names and email addresses of three referees to:
The Deputy Registrar (Human Resources)
Midlands State University
vacancies@staff.msu.ac.zw

The application documents should be sent as a single merged pdf file. Closing
date for applications is 30 September 2022.

Please note that only shortlisted candidates will be communicated to.