MGT MCQ
MGT MCQ
MGT MCQ
33. On what basis are jobs grouped in order to accomplish organizational goals?
a. departmentalization
b. centralization
c. formalization
d. coordination
34. Sales responsibilities divided into the Southwest, Midwest, southern, northern, and western
regions would be an example of what type of departmentalization?
a. product
b. geographic
c. process
d. outcome
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(b; easy; p. 236)
a. functional departmentalization
b. product departmentalization
c. geographical departmentalization
d. process departmentalization
a. product
b. geographic
c. outcome
d. customer
37. Today’s competitive business environment has greatly increased the importance of what
type of departmentalization?
a. geographic
b. customer
c. product
d. process
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38. Functional departmentalization groups jobs by ______________.
39. Assigning designers, production workers, and salespeople to a common work group to
develop a new product is known as a ________________ team.
a. differentiated
b. product
c. cross-functional
d. weak
(c; moderate; p. 237)
40. In describing the degree to which tasks in an organization are divided into separate jobs,
managers use the term ___________.
a. work specialization
b. departmentalization
c. chain of command
d. span of control
(a; moderate; p. 235)
42. ______________ departmentalization is based on the product or customer flow through the
organization.
a. Product
b. Functional
c. Process
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d. Organizational structure
(c; moderate; p. 237)
43. ______________ departmentalization is used more in recent years to better monitor the
needs of customers and to respond to changes in those needs.
a. Needs-based
b. Functional
c. Process
d. Customer
(d; moderate; p. 237)
44. The continuous line of authority that extends from the upper levels of management to the
lowest levels of the organization is ____________.
45. ______________ refers to the rights inherent to a position that allows a manager to tell
subordinates what to do and expect them to do it.
a. Responsibility
b. Unity of command
c. Chain of command
d. Authority
(d; moderate; p. 237)
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47. The theory that a person should report to only one manager is called ____________.
48. Which one of Fayol’s 14 principles of management helps preserve the concept of a
continuous line of authority?
a. unity of demand
b. unity of command
c. demand structure
d. continuous demand
49. The concept that defines the number of subordinates that report to a manager and that
indirectly specifies the number of levels of management in an organization is called
_____________.
50. In organizations, the trend in recent years has been toward _____________.
51. All other things being equal, as the span of control grows wider or larger, organizational
design becomes more _____________.
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a. bureaucratic
b. democratic
c. effective
d. efficient
52. ______________ is the number of subordinates that a manager manages and ultimately
determines the number of levels of managers in an organization.
a. Responsibility
b. Unity of command
c. Chain of command
d. Span of control
(d; moderate; p. 238)
53. Trends in the past few years have centered on a ____________ span of control to reduce
costs and speed decision making.
a. narrower
b. wider
c. deeper
d. stable
(b; moderate; p. 238)
54. The degree to which decision making is confined at a single point in an organization is
described as ____________.
a. unity of command
b. chain of command
c. span of management
d. centralization
(d; moderate; p. 239)
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55. In recent years, there has been a movement to make organizations more flexible and
responsive through _____________.
a. centralization
b. decentralization
c. alternative organizational structure
d. customer-based structure
(b; moderate; p. 239)
56. The degree to which jobs are standardized and guided by rules and procedures is called
______________.
a. work specialization
b. centralization
c. decentralization
d. formalization
(d; difficult; p. 240)
57. In an effort to make organizations more flexible and responsive to competitive pressures,
firms have adopted more ____________ decision making.
a. centralized
b. decentralized
c. vertically integrated
d. stable
(b; moderate; p. 239)
60. When managers standardize employee behavior through rules and procedures, the jobs are
becoming more _____________.
a. diversified
b. formalized
c. vertical
d. horizontal
(b; difficult; p. 240)
61. In describing the relationship between structure and strategy, it can be said that
_____________ .
a. structure follows strategy
b. strategy follows structure
c. strategy and structure are always handled equally
d. strategy follows structure in smaller organizations
(a; moderate; p. 242)
62. In linking strategy and structure, most strategic frameworks tend to focus on
______________.
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64. Organizations that work like efficient, well-oiled machines are described as
______________.
a. organic
b. mechanistic
c. rational
d. intuitive
(b; moderate; p. 241)
65. Organizations that are highly flexible and adaptive are described as ______________.
a. organic
b. mechanistic
c. rational
d. intuitive
(a; moderate; p. 241)
66. Structure is related to the size of the organization, such that larger organizations tend to have
more ____________.
a. specialization
b. departmentalization
c. centralization
d. all of the above
(d; moderate; p. 242)
67. Structure is related to the size of the organization, such that larger organizations are more
_____________.
a. mechanistic
b. organic
c. structurally weak
d. decentralized
(a; moderate; p. 242)
68. In Joan Woodward’s study of the relationship between technology and structure, the
structure that was the most technically complex was ______________.
a. unit production
b. mass production
c. process production
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d. technological production
(c; moderate; p. 242)
69. According to Woodward’s studies, what type of production works best with a mechanistic
structure?
a. unit
b. process
c. product
d. mass
a. organic
b. mechanistic
c. technologically pure
d. supportive of technological change
(a; moderate; p. 243)
a. organic
b. mechanistic
c. technologically pure
d. task oriented
(a; moderate; p. 243)
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72. Which of the following would likely be found in mechanistic organizations?
b. empowered employees
c. decentralized responsibility
73. In the early years of Apple Computers, its desire for highly proficient and creative
employees who operated with few work rules best exemplified what type of organization?
a. bureaucratic
b. mechanistic
c. volatile
d. organic
a. dynamic
b. manufacturing
c. service
d. stable
75. The appropriate structure for an organization is based on four contingency variables:
strategy, size, degree of environmental uncertainty, and _________________.
a. technology
b. history
c. leadership
d. intensity of competition
(a; easy; p. 241)
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76. Joan Woodward study of the relationship between technology and structure is based upon
her study of small manufacturing firms in _________________.
a. the northeastern United States
b. the south of Wales
c. France
d. southern England
(d; difficult; p. 242)
78. A small business with low departmentalization, wide spans of control, centralized authority,
and limited formalization can be said to possess a ________________ structure.
a. simple
b. functional
c. divisional
d. matrix
(a; easy; p. 244)
79. As the number of employees in an organization grows, structure tends to become more
______________.
a. specialized
b. informal
c. centralized
d. a and b
(a; easy; p. 244)
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80. When an organization assigns specialists to groups according to the projects they are
working on, this is called ________________.
a. divisional structure
b. functional structure
c. product structure
d. matrix structure
(d; difficult; p. 244)
a. high departmentalization
b. wide spans of control
c. decentralized authority
d. high levels of formalization
(b; moderate; p. 244)
82. Divisional structure allows grouping of different groups of jobs that are related by
_______________.
a. product departmentalization
b. process departmentalization
c. a dual chain of command
d. a narrow span of control
(a; difficult; pp. 245-246)
a. unity of command
b. chain of command
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c. span of management
d. decentralization
(a; moderate; pp. 245-246)
a. network
b. virtual
c. modular
d. learning
(a; moderate; p. 248)
a. network
b. virtual
c. modular
d. learning
(b; moderate; p. 247)
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d. learning
(c; moderate; p. 248)
90. What type of organization assigns specialists from different functional departments to work
on one or more projects led by a project manager?
a. classical
b. contemporary
c. matrix
d. evolutionary
91. An online wine retailer that sells and ships hundreds of wines to customers all over the
world with a payroll of six employees, most likely has what kind of organizational
structure?
a. bureaucratic
b. simple
c. functional
d. divisional
a. bureaucratic
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b. simple
c. functional
d. divisional
a. bureaucratic
b. simple
c. functional
d. team-based
(d; easy; p. 245)
a. unity of command
b. decentralization
c. customer focus
95. The strength of a _____________ structure is based on results of managers, but it has a
weakness because duplication can occur easily within the organization
a. simple
b. functional
c. divisional
d. matrix
(c; difficult; p. 244)
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96. ____________ structure is an advanced version of the matrix organization, where
employees continuously work on assignments that are oriented to completion of a task.
a. Weighted
b. Functional
c. Conservative
d. Project
(d; difficult; p. 247)
98. According to the textbook, organizational learning can’t take place without ____________.
a. motivation
b. goals
c. information
d. structure
(c; moderate; p. 249)
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