Case Study - Solved

HRM Case Study
Harsha and Franklin both of them are postgraduates in management under different streams from
the same B-School. Both of them are close to each other from the college days itself and the same
friendship is continuing in the organization too as they are placed in the same company, Hy-tech
technology solutions. Harsha placed in the HR department as employee counsellor and Franklin in
the finance department as a key finance executive. As per the grade is concerned both are at the
same level but when responsibility is concerned Franklin is holding more responsibility being in core
finance.
By nature, Harsha is friendly in nature and ready to help the needy. Franklin is silent in nature ready
to help if approached personally and always a bit egoistic in nature. They have successfully
completed 4 years in the organization. And management is very much satisfied with both of them as
they are equally talented and constant performers.
Harsha felt that now a day’s Franklin is not like as he uses to be in the past. She noticed some
behavioural changes with him. During general conversations, she feels that Franklin is taunting her
that she is famous among the employees in the organization, on the other hand, he is not even
recognized by fellow employees.
One morning Mr. Mehta General Manager Hy-tech technology solutions shocked while going
through the mail received from Franklin about his resignation. Mr. Mehta called Harsha immediately
and discussed the same as she is close to Franklin. By hearing the news Harsha got stunned and said
that she does not know this before she also revealed here current experience with him. Mr. Mehta
who does not want to lose both of them promised her that he will handle this and he won’t allow
Franklin to resign.
In the afternoon Mr. Metha took Franklin to Canteen to make him comfortable after some general
discussion he starts on the issue. Franklin, after some hesitation, opened his thinking in front of Mr.
Mehta. The problem of Franklin is
1) when he comes alone to canteen the people from others don’t even recognize him but if he
accompanied by Harsha he gets well treated by others.
2) one day Both of them entered the company together the security in the gate wished them but the
next day when he came alone the same security did not do so.
3) Even in meetings held in the office, the points raised by Harsha will get more value so many times
he keeps silent in the meeting.
It happens to Franklin that he has to face such degradation in each day of work which totally disturbs
him. Franklin also questioned that ” Harsha and myself have the same qualification, from the same
institute, passed out in the same year both with first class. We have the same number of experiences
in this organization. Moreover, the responsibilities with me are more valuable than those of Harsha.
After all these things if I am been ignored or unrecognized by the fellow employees my ego does not
allow me to continue here”.
Submitted by Nosheen Humayun, MS MS ,1st Semester, IBMS AUP, Session 2020 Page 1 of 3
By listening to this statement Mr.Metha felt that it is not going to be very difficult to stop his
resignation. Mr. Mehta explained Franklin the reasons for such partial behaviour of the employees.
After listening to Mr. Mehta Franklin said sorry for his reaction and ready to take back
his resignation. And he called Harsha and spoke with like before.
Questions for HRM Case Studies: Case Study

Find the reason that Mr. Mehta would have given to Franklin.
Ans:
Mr. Mehta listening to this case understood the situation and realized the reason behind the
partial response given by the employees towards Franklin and Harsha. As Franklin said both
Harsha and Franklin are passed out from the same college in the same year. Both of them joined
the company together both have the same experience. Even in performance-wise, both stands in
the same level i.e. both are constant performers and good performers.
Franklin analyzed all the above-said similarities between him and Harsha. He also stated that he
holds more responsibility than that of Harsha. One thing Franklin did not notice or analyzed is
the job profile of Harsha. It is true that Franklin holds more responsibility than that of Harsha but
when it comes to direct interaction with employees Harsha wins the employees’ attention in this
aspect. Harsha being a counsellor in HR she faces the employees every day. She developed good
rapport among the employees due to her friendly nature. She is always remembered by the
employees whenever they face any problem as she gives good counselling and most of the time
she suggests the best solutions for such issues.
Franklin though holding a key position in finance his profile does not allow him to interact with
the employees. Though he has a helping tendency he does only when someone approached him
personally. As the employees of other departments do not have any relation with him they never
approach him for help.
Mr. Mehta having a good experience understood these things when Franklin explained his
problems one by one. Later he relates each situation, explained by Franklin with the above said
reasons and made Franklin understood the reality.
Mr. Mehta said that the security in the gate or the employees in the canteen who recognized
Harsha and not Franklin would have interacted with her during counseling or approached her for
any issues. And as usual, she would have counseled well or solved the issues of them that is the
reason why they treat her and wish her whenever where ever they meet her. When it comes to the
case of Franklin they would have hardly met him or interacted with him.
When it comes to the point that even in-office meetings Harsha, points are valued so Franklin
keeps mum. For this, Mr. Mehta replied that the points put forward by her would be related to
employees or from the employees’ point of view which actually the management wants to know
so they give value to her points. And as quoted Fraklin after, one or two such incidents keep
silent in the meeting. He never made an attempt to raise some suggestions so management does
not have any option to listen to that suggestion.
After listening to all the explanations given by Mr. Mehta Franklin realized his mistake and felt
proud of the Rapport developed by Harsha among the employees. He said to Mr. Mehta that he
will take back his resignation. And rushed to Harsha to make an apology and to meet her as a
friend as like his college days.

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HRM Case Study

Questions for HRM Case Studies: Case Study

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