Service Culture Syllabus Guidelines and Topics
Service Culture Syllabus Guidelines and Topics
Service Culture Syllabus Guidelines and Topics
Y Y Y
The Periodic Table and Atomic Structure
Chemical Bonding and Molecular Structure
� Incandescent and Fluorescent Lights Modern Light Sources: LEDs and
Lasers
� Ionic Bond
� Covalent bond To understand the wave nature of light and particulate of
light in electromagnetic spectrum
Course Title: COMPUTER ENGINEERING AIDED DRAFTING AND DESIGN (Lec & Lab)
Credit Unit: 4
� Setting up a drawing:
� Units/Limits
� Altering Options
� Save, Quit and End commands
� Basic drawing commands:
� Line/Point/Circle/Arc/Trace/Text/Dtext/Redraw/Zoom
Students should be able to use the Cad software freely. Use tools and its
applications. Y Y Y
Editing Drawings:
Pan/Ortho/Coordinates/Grid/Snap/Ellipse/Polygon
Students must be able to use and apply the tools to their designs correctly.
Y Y Y
Editing Drawings:
Divide/Explode/Undo/Redo/Trim/Extend/Rotate/Scale
Offset/Mirror/Stretch/Chamfer/Array/ID/List/DBlist/Status/Time/Color/Area/Files
Students must be able to use and apply the tools to their designs correctly.
Y Y Y
Intermediate Drawing Commands:
� Layers/Change/Rege/Fill/Solid/Hatch/Block/Insert/WBlock To
familiarize intermediate drawing commands. Y Y Y
� Setting Dimensioning Variables
� Text Fonts and Styles
� Mark, Diameter, Leader, Radius To familiarize drawing tools and
commands. Y Y Y
3-Dimensioning Drafting
Y Y Y
Designing the Service Enterprise
New Service Development
Innovation in Service
New Service Development
Strategic Positioning through Process Structure
Generic Approaches to Service System Design
Discuss the steps and processes that involves Designing Service Enterprise
Y Y Y
Technology in Service
Technology in the Service Encounter
The Emergence of Self-Service
Automation in Services
Internet Service
E-Commerce
E-Business Models
Economics of Scalability
Technological Innovation in Services Discuss the different modern technology
services, its structure and environment . Y Y Y
Service Quality
Defining Service Quality
Measuring Service Quality
Quality Service by Design
Achieving Service Quality
Service Recovery
Stages in Quality Development Discuss service quality definition, how service
quality can be measured, how to achieve quality standard service and stages in
services quality development Y Y Y
Operators
? Primitive Data Types
? Object Types
? Unary Operators
? Binary Operators
? Ternary Operators ? Understand the difference between constants and
variables and use them appropriately in coding C# program.
? Learn how to assign values to variables.
? Understand different Data Types and know the important distinction between a
Primitive Data Type and an Object Type.
? Learn how to use values of variables of different types Y Y Y
Understanding Decision Structures
? The If Statement
? The If � Else Statement
? The If � Else � If Statement
? Nested If Statement ? Learn about conditional expressions that return
Boolean result.
? Examine arithmetic, relational, and logical operators used with conditional
expressions.
? Write if selection type statements to include one � way, two � way, and
nested forms. Y Y Y
The Switch Statement ? Explain and use switch statement as an
alternative to if � else statement for multiple branching. Y Y Y
Understanding Repetition Structures ? Introduction to Repetition
? Using While Loop
? The Do� While Loop ? Learn why programs use loops.
? Write and understand counter, state, and sentinel � controlled while loops.
Compare the do� while looping structure with the while loop. Y Y Y
? Understanding the For Loop
? Understanding the Foreach Loop and its Usage
? Nested Loop ? Understand the difference between Foreach and For loop.
? Execute a series of simple statement multiple times using For loop.
? Construct loops nested inside other loops.
? Be introduced to recursion and learn how recursive methods work.
? Pick appropriate loop structures for different applications. Y Y
Y
Exception Handling