Credit Card Application Form

(For all conventional card types, including GP Co-brand cards)

January 2020

LLID Number:
Relationship Number (If applicable):
Source:
BDO/RM Code:
Segment Code: Salaried (Salary account with Standard Chartered) Self Employed
Salaried (Salary account with Other Bank) Other
Businessman

sc.com/bd
Please note:
• You do not have to be a Standard Chartered Bank account holder to apply for a Credit Card
• Use CAPITAL LETTERS
• Tick boxes as appropriate and write N/A where not applicable for you
• Countersign all overwritings or corrections you make
• Complete all sections of the application form. Incomplete application may be delayed or canceled
• Primary Card Applicant must be over 19 years of age
• Supplementary Card Applicant(s) must be at least 18 years of age

Required Documents
(For existing customers of Standard Chartered Bank, all of the following documents may not be required.)
• Enclose the following documents:
a) Photograph (2 copies)
b) Copy of National ID card (for Bangladeshi nationals) and copy of passport and valid work permit (for foreign nationals)
c) Personal Bank Statement as applicable
d) If salaried, latest original salary certificate/pay slip
e) If self-employed, copy of Trade License and personal/company bank statement for the last 12 months.
f) Copy of eTIN (Tax Identification Number) Certificate

Note: Our bank staff will guide you in case of any additional documentary requirements.

January 2020
 Select Card Type - Your Card will have global usage privileges (against your Travel Quota)
I want to apply for a: Visa Signature Visa Platinum Mastercard Titanium Visa Gold
Visa Signature Star Visa Platinum Star Mastercard Platinum Visa Silver
Mastercard Gold
Currency: BDT

2 Please tell us about yourself

Your full name (as in Passport/ID): Mr. Mrs. Ms.

First name Middle name Last name Alias

Date of birth: District of birth: Country of birth:

Tax ID Number (eTIN): Mobile No.

Your name, as you would like it on the card
(leave one space between names, do not use title and nick name, with spaces maximum 19 characters allowed):

Are you an existing customer of the Bank?

Yes (in that case please go to section 5 directly)
Existing Account Number:
Existing Card Number:
Note: If you feel any of your existing data is to be changed then please fill up the specific fields below & we will
update that accordingly replacing your existing data already recorded with us for all Products.
No (please fill up the fields below)

Father’s name:
Mother's name:
Spouse's name
Gender: Male Female Nationality: Bangladeshi Others (please specify)
Educational qualification: Post Graduate Graduate Diploma HSC Other
Marital status: Single Married If married, no. of dependents:

ID Type: National ID Passport Driving License Others

ID No. ID issue date:
ID issue country: ID expiry date:
3 About your residence

Your Residential Status Owned Rented Company provided Family Owned Other If rented, rental per month Tk

Residential address:

City: Post code:

Nearest landmark: No. of years at current address: Year Month

Permanent address:

District of permanent address: Country of permanent address:

Your contact details: Office phone: Ext. number:

Residence phone:

4 Occupation (with details)

You are Salaried Student Self Employed Retired Unemployed Homemaker Salaried (Controller/Owner/Director)

Company name: No. of years with current organization:

Designation: Department: Employee no:

Office address:
Name of previous organization: Phone:

Total work experience in years: Business established on (if self employed):

January 2020

Nature of business: Business address:

District of business address:
Country of business address: Nearest Landmark: City: Post code:

Which one would you like to have your mailing address? Residential Address Office Address
*Your Mobile Number and E-mail address is mandatory
Page 1 of 10
5 Details of other credit cards
Card no. Bank name Credit limit Member since

1.

2.

6 About Your Other Bank Loans

Bank name & branch Account no. Installment amount (Tk.) Outstanding amount (Tk.)

1.

2.

3.

7 Standing Instruction

Yes, I would like to have my Account automatically debited each month for payment of my credit card dues as follows:

*Monthly Payment % Minimum amount Due

% of current balance

Standard Chartered A/C no.

Note: *If this is left blank, your account will be debited for the Minimum Amount Due.
*Conditions apply (as stated in Declaration)

8 Mailing Instructions

For Card delivery:

Your Card will be delivered to your Residence address Office address (address as mentioned in this Application Form)
Please be informed that if we are unable to deliver your Card at your mailing address, the Card may be forwarded to your preferred branch.
Please mention your preferred branch: _____________________

9 Card Cheque Application

Please supply one (1) Cheque Book:
Yes
*Note: First Cheque Book of 10 leaves at free of cost

10 Statement Delivery & Electronic Banking Services

For Statement delivery & other correspondence (Please Tick)

e-Statements: (email )

Paper Statement (the address would be the same as selected for card delivery)

You will be automatically subscribed to our Electronic Banking Services, including eStatements, SMS Banking, Electronic Alerts and Online
Banking. You may use these Electronic Banking Services after activation.

If you do not wish to avail any of the Electronic Banking Services, please check the relevant boxes below:

eStatement SMS Banking Online Banking

11 Declaration on CIB Undertaking

I/We would like to authorise the Bank to retrieve my/our CIB report through CIB Online system based on the CIB undertaking provided with this application. This
undertaking is valid until we inform the Bank to disregard this instruction. You are also authorised to search CIB report online as and when required by the Bank for
the purpose of applied loan or credit card. Please note that for any change in personal information or directorship (where applicable), we will notify the bank in writing
to update the CIB database and obtain fresh CIB report.
January 2020

Page 2 of 10
12 Primary Card Applicant Declaration
Your signature below is proof of having read the following:
l/We are applying to open a credit card account with your bank. All my/our account related & personal information are attached herewith. If required, l/we shall provide any additional
information/documents at the request of the bank. If the credit card is granted, I shall solely operate the card account unless otherwise instructed.
I/We declare that the information provided in this Application Form is true, complete and accurate and l/We have not wilfully withheld any material fact. I shall inform you of any changes
thereto. I/We hereby authorize Standard Chartered Bank to verify any information pertaining to this Application Form whatever sources it may consider appropriate. IANe accept that
Standard Chartered Bank is entitled in its absolute discretion to accept or reject this Application without assigning any reason whatsoever and that the Application and its supporting
documents shall become part of the Bank's records and shall not be returned to me.I hereby acknowledge that I have read and understood the Terms & Conditions governing to
Standard Chartered credit card (given in the last page of this Application Form) and agree to comply with them. By signing on and/or activating and/or retaining and/or using my
Standard Chartered Credit Card, I'll be bound by the Credit Card Terms & Conditions. Upon approval of my Application l/We agree to pay the prevailing fees. Where requested, I
authorize Standard Chartered Bank to issue Supplementary Card (s) for use on my account to the person (s) named who I undertake is or over 18 years of age, and is a resident of
Bangladesh and I agree that you may provide information to him/her about the account. In consideration of the Bank agreeing to accept my request for sending my Credit Card monthly
statements to my e-mail address in lieu of paper statements sent through courier service, I hereby agree that all statements (whether through e-Statements service or other means of
transmission) sent by the Bank for my Credit Card shall be accepted and upheld by me as correct and authentic. I declare that I shall not raise any objection against the Bank on its
agreeing the same and fully accept the risk and responsibility of statements transmitted by the bank. The Bank does not warrant against any external factors affecting the privacy
and/or security of e mails during internet transmission. I also agree to keep the Bank indemnified against all actions, proceedings, liabilities and claims cases damages costs and
expenses in relations to or arising out of so accepting my request by the Bank and transmission statements and information through e-mail. I assure the Bank that I shall inform it in
writing of any change in my e-mail address or any request for discontinuation of this facility to Card Services, Standard Chartered Bank The Bank shall not be liable or responsible for
data corruption, delay and/or interception of the information so given and the Bank reserves the right to update and vary such information from time to time and at any time. I hereby
agree to indemnify the Bank against any loss, damage, liability or cost incurred by the Bank on account of any breach by me or the Supplementary Cardholder. I also understand that
the Supplementary Card fees shall be billed in my statement and it shall be my primary responsibility to honor all charges incurred on the Supplementary Card. The continuation of the
membership of the Supplementary Cardholders shall be dependent on the continuation of my membership, I assume full responsibility for complying with the provisions of the Foreign
Exchange Regulation Act 1947, and rules, orders and directives issued there under. I understand this card can be used for Internet transactions in line with Bangladesh Bank
regulations pertaining to Internet transactions which may change from time to time. I hereby declare that l/we agree to have my security items (viz. Contact Centre TIN, Card Cheque,
Internet Banking PIN, Credit Card PIN and other security items) delivered to my mailing address and also understand that Card Cheque and Credit Card will be delivered in deactivated
status for security reason.
I/We irrevocably authorize and permit the Standard Chartered Bank to disclose and furnish such information that it deems fit concerning my Application, my business, accounts held
with the Bank or my relationship with the Bank to the Bank's associates, branches, assignees, agents or other parties. I also irrevocably authorize and permit the Bank to disclose
information about my Application/account to any credit rating /reference agency, bank, financial institution, any government regulatory agency or to any one else when the Bank deems
it is in its interest to do so. The Bank will immediately comply with disclosure of information to any authority under any law. The Bank shall have the right to check my credit standing
at any times as and when the Bank may deem fit without reference to me.

Terms & Conditions of Standard Chartered Bank (‘the Bank') for Cardholders availing the Card Cheque service:
In consideration of the Bank agreeing to accept my request for Card Cheque, the Bank may, in its absolute discretion, issue
a Card Cheque book in my name or in the name of my Supplementary Cardholder(s). If a Card Cheque book is issued, I
undertake to be fully responsible for its safe custody at all times and I will immediately notify the Bank if the Card Cheque
book or any of the Card Cheques contained therein, is lost or stolen. I understand that .the Bank may in its absolute
Primary Card Applicant
discretion, accept from me any stop cheque instructions (either orally or in writing) in cases where I have lost the relevant
Card Cheque or, in other circumstances in which it shall be allowed by the law and agreed by the Bank. Should the Bank Please attach a recent colour
accept any such instruction from me or from some other person purporting to be me, I hereby undertake to indemnify the passport-size photograph in
Bank against any loss, damage, cost (including any legal cost) or demand incurred by it as a result of, or in connection this box, write your name on
therewith. I take full responsibility of ensuring availability of necessary credit limit in my Credit Card while issuing a Card the back of the photograph.
Cheque. I also fully acknowledge, confirm and accept that the Card Cheque is subject to the laws of Bangladesh. I further (Please do not staple)
acknowledge and confirm that I shall pay the fees and charges as determined by the Bank for return of Card Cheques
where my Card Cheque has been returned due to unavailability of Credit Limit
I acknowledge that activation of my Card Cheque book will constitute binding and conclusive evidence of my confirmation
to be bound by these Terms and Conditions.
Disclosure Clause :
I/We hereby consent to Standard Chartered Bank Bangladesh (the "Bank"), its officers and agents disclosing information Signature as you would like on your Card
relating to me/us and my/our account(s) and/or dealing relationship(s) with the Bank, including but not limited to details of (sign within white area, use black ink only)
my/our facilities, any security taken, transactions undertaken and balances and positions with the Bank, to (i) the head
office of the Bank, any of its subsidiaries or subsidiaries of its holding company, affiliates, representative and branch offices Primary Card Applicant’s Signature
in any jurisdiction (the "Permitted Parties"); (ii) professional advisers and service providers of the Permitted Parties who are
under a duty of confidentiality to the Permitted Parties; (iii) any actual or potential participant or sub participant in relation
to any of the Bank's rights and/or obligations under any agreement between us, or assignee, novatee or transferee (or any
agent or adviser of any of the foregoing); (iv) any rating agency, insurer or insurance broker of, or direct or indirect provider
of credit protection to any Permitted Party; (v) any court or tribunal or regulatory, supervisory, governmental or quasigov-
ernmental authority with jurisdiction over the Permitted Parties

For Bank’s use only

Card no.

Credit Limit (in Taka)

Date

Promotion code (if any)

BDO/RM Code Comments by Source (if any)

Team Name
Source
Yes, I have Checked the completely filled up application & attached
January 2020

appropriate document as per requirement.

Signature of the Source

Page 3 of 10
13 Supplementary Card Application

Name of Supplementary Card Applicant: Mr. Mrs. Ms.

First name Middle name Last name Alias

Supplementary Card Applicant’s name, as you would like it on the card

(leave one space between names, do not use title and nick name, with spaces
maximum 19 characters allowed):
Relationship with the Primary Card Applicant: Spouse Parent Brother/Sister Child Other (please specify)

Date of birth: District of birth: Country of birth:

Are you an existing customer of the Bank?

Yes (In that case please go to signature directly)
Existing Account Number:
Note: If you feel any of your existing data is to be changed then please fill up the specific fields below & we will
update that accordingly replacing your existing data already recorded with us for all Products.
No (please fill up the fields below)

Father’s name (of supplementary card applicant):

Mother’s Name (of supplementary card applicant):
Spouse's name
Gender: Male Female Nationality: Bangladeshi Others (please specify)
Occupation:
Marital status: Single Married If married, no. of dependents:

ID Type: National ID Passport Driving License Others

ID No. ID issue date:

ID issue country: ID expiry date:

Residential address:

City: Post code:

Nearest landmark: No. of years at current address: Year Month

Permanent address:

District of permanent address: Country of permanent address:

Your contact details: Office phone: Ext. number:

Residence phone: Mobile No. E-mail:

Which one would you like to have your mailing address? Residential Address Permanent Address Office Address
*Your Mobile Number and E-mail address is mandatory
Would you like to set up a spending limit per billing cycle for your Supplementary Card? Yes No
If yes, amount per month (Tk.) or % of the card limit. (Lower of the two will be applicable and will be rounded-off to the nearest ‘00)
Please supply one (1) Cheque Book containing 20 leaves: Yes No

SUPPLEMENTARY CARD APPLICANT DECLARATION

I, the Supplementary Card applicant, agree to be jointly and severally liable for all transactions processed by the use of the Card(s) applied for and issued by
Standard Chartered Bank to the Primary Card applicant and/or myself, and to be bound by all the terms and conditions of the Bank’s Credit Card Agreement which
accompanies the Card.

Signature as you would like on your Card Signature as you would like on your Card
(sign within white area, use black ink only) (sign within white area, use black ink only)

Supplementary Card Applicant Supplementary Card Applicant’s Signature Primary Card Applicant’s Signature
Please attach a recent colour
passport-size photograph in
this box, write your name on
the back of the photograph.
(Please do not staple)
January 2020

Date Date

Page 4 of 10
Credit Card Terms and Conditions territorial jurisdiction of Bangladesh while travelling and in any other lawful
currency except Taka.
xvii. "Merchant" means any corporate entity, person or other establishment,
INTRODUCTION supplying goods and/or services, which a Card Scheme Member Bank has
It is important that you read and understand the following Terms and Conditions approved and made arrangements to accept the Card or the Card numbers as a
governing the use of Standard Chartered Silver/Gold/Platinum/Titanium/Signature/ mode of payment or reservation by the Cardholder.
Co-branded Credit Card. If you do not understand any of them, please do not hesitate xviii. "Minimum Amount Due" is 1% of principal outstanding and full amount of any
to contact us. Our staff at Card Services (CS) will be happy to assist you. By signing fees, charges and instalment amounts (where applicable), subject to a minimum
and/or, activating and/or retaining and/or using the Card, you have agreed to be bound of Tk.500* or such other amount as determined by the Bank from time to time.
by these Terms and Conditions. Knowledge of your rights and obligations will ensure Payment of Minimum Amount Due by the Payment Due Date will help avoid any
that you are protected in the event of any unauthorized transaction on your Standard late payment charges.
Chartered Silver/Gold/Platinum/Titanium/Signature/ Co-branded Credit Card
Account(s) and how you can gain the maximum benefit from the services we xix. "Payment Due Date" means the date specified in the Statement of Account by
offer-apart from enabling you to fulfill your responsibilities as a Cardholder. The issue of which date, payment of the Current Balance or any part thereof or the Minimum
a Standard Chartered Silver/Gold/Platinum/Titanium/ Signature/Co-branded Credit Amount Due is to be made to the Bank.
Card is conditional upon the truthful completion of Bank's xx. "PIN" means in relation to a Cardholder the Personal Identification Number issued
Silver/Gold/Platinum/Titanium/ Signature/Co-branded Credit Card Application Form by to the Cardholder to enable the Card to be used at an ATM.
a person under the laws of Bangladesh. The Bank reserves the right to issue a Card or xxi. "Primary Cardholder" means a person other than a Supplementary Cardholder
reject an Application for the issue of a Card without assigning any reason, who is issued a Primary Card and for whom the Card Account is first opened by
notwithstanding that the applicant may prima facie satisfy the eligibility criteria, and is the Bank.
also subject to the Bank's satisfactory verification of the information supplied. We
xxii. "Security" means the Deposit.
strongly recommend that you keep this booklet readily available as it contains
information, which could be important for you later. To the extent of any inconsistency xxiii. "Statement of Account" means the Bank's monthly or other periodic
between the agreement and other Terms and Conditions, the agreement shall prevail. statements sent to the Cardholder showing particulars of the Current Balance
payable to the Bank.
1. DEFINITIONS xxiv. "Supplementary Card" means a Card issued by the Bank to a third party
nominated by, and at the request of, the individual entering this Agreement with
i. "ATM" means an automated teller machine or any Card operated machine or
the Bank and in respect of which Card Transaction is to be recorded on the Card
device whether belonging to the Bank or other participating banks or financial
Account.
institutions nominated from time to time by the Bank, which accepts Card.
xxv. "Supplementary Cardholder" means the person who has been issued a
ii. "Bank" means Standard Chartered Bank, its successors and its assignees.
Supplementary Card.
iii. "Standard Chartered Group" means each of Standard Chartered PLC and its
xxvi."Taka" means the lawful currency of the Government of Peoples' Republic of
subsidiaries and affiliates (including each branch or representative office)
Bangladesh.
iv. "Bangladesh Bank" means the central bank of Bangladesh established under
xxvii. "Travel Quota" means the foreign currency entitlement for Bangladeshi nationals
the Bangladesh Bank Order (P.O. 52 of 1972) and includes its successors and
travelling abroad as specified by Bangladesh Bank in Foreign Exchange Guideline.
assigns.
xxviii. "Over-limit Charge" is a charge levied once per Statement of Account, if the
v. "Card Account" means the Global Silver/Gold/Platinum/Titanium/Signature/
Cardholder exceeds his Credit Limit.
Co-branded Credit Card Account opened by the Cardholder with the Bank for the
purpose of entering all credits and debits received or incurred by the Primary xxix. Unless the context requires otherwise;
Cardholder and the Supplementary Cardholder, if any, under the Terms and (a) Words denoting one gender shall include all other genders;
Conditions of this agreement.
(b) Words denoting the singular shall include the plural and vice versa. with internal
vi. "Card" means the Silver/Gold/Platinum/Titanium/Signature/Co-branded Credit policies associated with any applicable order or sanction of an authority, the
Card issued by the Standard Chartered Bank on the Application of Cardholder Cardholder may be prevented from using an International Credit Card overseas.
under the name of Visa or MasterCard or Silver/Gold/Platinum/Titanium/
Signature/Co-branded Credit Card and also includes Primary, Supplementary 2. THE CARD
and Replacement Cards.
(i) The Card is and will be, at all times, the property of the Bank and must be
vii. "Cardholder" means an individual whose name is in a Card Account and who is surrendered to the Bank immediately upon request by the Bank or its duly
responsible for all transactions and liabilities on the Card Account. It includes authorized agent.
Primary and any Supplementary Cardholder.
(ii) The Card may be collected by the Cardholder or sent by post or courier to the
viii. "Card Transaction" means the purchase of goods and/or services, benefits or address notified to the Bank by the Cardholder at the risk of the Cardholder.
reservations (including without limitations any reservation made by the Cardholder
(iii) Upon receipt of the Card, the Cardholder shall sign at the designated place of the
for air, ship, rail, motor or other transportation or hotel or other lodging or
Card immediately and such signature and/or activation and/or retention and/or
accommodation or other transportation, rented or hired, whether or not utilized by
the use of the Card will constitute binding and conclusive evidence of the
the Cardholder) and/or receiving Cash Advances by the use of the Card or the
confirmation of the Cardholder to be bound by these Terms and Conditions for
Card numbers or the PIN or in any other manner including without limitation mail,
which purpose the Primary Cardholder hereby appoints all Supplementary
telephone or facsimile orders or reservations authorized or made by the
Cardholder(s) as his agent for this purpose, notwithstanding that the Bank is not
Cardholder, regardless of whether sales slip or cash advance or other voucher or
notified of the Cardholder's receipt of the Card unless otherwise not required by
form is signed by the Cardholder.
the Bank.
ix. "Cash Advance" means any amount obtained by the use of the Card, the Card
(iv) In the event the Cardholder does not wish to be bound by these Terms and
number or the PIN or in any manner authorized by the Cardholder from the Bank
Conditions, the Cardholder shall cut the Card in halves and return both halves to
or any other bank or financial institution for debit to the Card Account.
the Bank and Clause 8 hereof shall henceforth be operative.
x. "Charges" means amount payable by the Cardholder arising from the use of the
(v) The Card is not transferable and will be used exclusively by the Cardholder. The
Card or the Card Number or the PIN or under these Terms and Conditions and
Cardholder under no circumstances whatsoever will allow the Card and/or PIN to
includes without limitation all Card Transactions, Fees, Finance Charges,
be used by any other individual. The Cardholder may not pledge the Card as
additional expenses, damages, legal costs and disbursements, which will be
Security for any purpose whatsoever.
debited to the Card Account and form part of the Current Balance.
(vi) The Cardholder shall at all times ensure that the Card is kept in a safe place and
xi. "Credit Limit" means the maximum debit balance permitted by the Bank for the
will exercise every possible care to prevent the Card from being lost or stolen.
Card Account for the Primary and the Supplementary Card, if any, and notified to
the Primary Cardholder from time to time. xii. "Current Balance" means the total
debit balance (inclusive of all Charges) which shall be debited to the Card Account 3. USE OF THE CARD
outstanding on the Card Account payable to the Bank according to the Bank's (i) The Cardholder acknowledges that the facility provided by the Bank under the
records on the date the Statement of Account is issued. Card is an unsecured loan granted by the Bank subject to the Terms and
xii. "Current Balance" means the total debit balance (inclusive of all Charges) which Conditions of this Agreement and repayable on demand by the Bank.
shall be debited to the Card Account outstanding on the Card Account payable to (ii) The use of this Card is confined to Bangladesh only unless the Cardholder applies
the Bank according to the Bank's records on the date the Statement of Account for international usage facility after proper endorsement on the passport by the
is issued. Bank. Use of the Card outside Bangladesh without proper passport endorsement
xiii. "Deposit" means the amount in cash placed with the Bank as specified by the shall make the Card liable for immediate cancellation and any other appropriate
Bank as security for the performance of the Cardholder's obligation. action in accordance with law. The Cardholder will also be liable to clear all
outstanding without prejudice to any right, remedy or action against him, by the
xiv. "Domestic Transaction" means any Card transaction made within the territorial Bangladesh Bank, the Bank, court or any regulatory agency.
jurisdiction of Bangladesh and in Taka.
(iii) The Card may be used for Card Transactions:
xv. "Electronic Banking Terminal" means any authorized terminal or device in which
January 2020

Card and/or PIN can be used. This includes ATM's, Point of Sales terminal through (a) Within the Credit Limit notified by the Bank to the Cardholder.
which Card Transactions can be performed or any other authorized terminal or (b) Within the global limit assigned for foreign countries and until the limit assigned for
device connected to Standard Chartered electronic banking system from time to international transaction remains valid and in compliance with the rules and
time. regulations issued by Bangladesh Bank under the Foreign Exchange Regulation
xvi. "International Transaction" means any Card Transaction made outside the Act 1947.

Page 5 of 10
(c) Until the expiry date embossed on the Card. (v) If the Cardholder pays to the Bank an amount less than the Current Balance by
(iv) The Cardholder undertakes to act in good faith at all times in relation to all dealings the Payment Due Date or no payment is made or payment is made but after the
with the Card and the Bank and in accordance with any programmes for Payment Due Date, a finance charge calculated on average daily basis will be
compliance with sanctions or prevention or detection of money laundering, applied to the Current Balance and new Card Transactions until any payments are
terrorist financing or other unlawful activities. credited to the Card Account and thereafter on the reduced balance.
(v) The Cardholder shall and undertakes to stay within the prescribed Credit Limit (vi) All payments received by the Bank from the Cardholder may be applied in the
assigned by the Bank and further undertakes to effect no purchases or following order of payment or such other order of priority as the Bank may think
transactions which may cause the aggregate outstanding balance under all such fit:
purchases and transactions to exceed such Credit Limit. If in contravention of this (a) All unpaid Government Tax (if applicable), Finance Charges, Fees, Cash
provision, the Cardholder exceeds the Credit Limit, then the Cardholder must pay Advances, Charges and other costs shown on any previous Statement of
the amount exceeding the Credit Limit in full and the Minimum Amount Due and Account.
also in addition an Over limit Charge. (b) All unpaid Cash Transactions as shown on any previous Statement of Account.
vi) Notwithstanding that the Cardholder's Credit Limit has not been exhausted, the (c) All unpaid Government Tax (if applicable), Finance Charges, Fees, Cash
Bank shall be entitled to, at any time and without notice and without giving any Advances, Charges and other costs shown on the current Statement of Account.
reason and without liability towards the Cardholder, withdraw and restrict the
Cardholder's right to use or to refuse to authorise any Card Transaction. The Bank (d) All unpaid Card Transactions shown on the Current Statement of Account.
reserves the right not to allow International Transactions up to full Global Travel (e) All Government Tax (if applicable), Finance Charges, Fees, Cash Advances
Quota limits assigned for foreign countries so that the limits are not exceeded in Charges and Card Transactions not yet shown on the current Statement of
the event of exchange rate fluctuations or any unauthorised transactions. Account.
(vii) All transactions effected in a currency other than Taka will be converted from the (vii) The Bank shall be entitled at its sole discretion to vary the rate or method of
transaction currency into Taka at a rate selected by VISA/MasterCard International calculation of the annual fees, finance charges, the specified Minimum Amount
from within a range of wholesale market rates or the government-mandated rate in Due and/or late payment charges or any other charges.
effect on the conversion day. VISA Cards overseas transactions will be subject to (viii) A replacement charge as prescribed by the Bank is payable by the Cardholder to
a reimbursement charge representing the charge imposed by VISA International on the Bank immediately upon a request to the Bank to issue a Replacement Card.
the Bank and MasterCard International Card overseas transactions will be subject Additional charges as prescribed by the Bank are payable by the Cardholder to
to a charge imposed by MasterCard International directly on Card members the Bank immediately upon the request to the Bank for the provision of copies of
respectively. Such transactions will also be subject to a Bank charge as the bank sales voucher/Cash Advance Slip and any further services the Bank may provide
may determine in its sole discretion from time to time. The exchange rate may differ from time to time.
from the rate on the transaction date due to market fluctuation.
(ix) Without prejudice to the Bank's rights at any time to take the appropriate legal
(viii) The Cardholder(s) may use an International Credit Card overseas if they comply action, the Bank may charge fees for any returned unpaid cheques drawn by the
with exchange controls and other applicable laws of Bangladesh. If an authority Cardholder in full or partial payment of the outstanding amount.
requires the Bank to do so, or the Bank is otherwise required by law or pursuant
(x) The Cardholder hereby expressly agrees that if any sum shall be due from the
to agreements with any regulator or any authority to do so, or if the Bank needs to
Cardholder to the Bank at any time under the Card Account, or the Cardholder
comply with internal policies associated with any applicable order or sanction of
shall be liable to the Bank on any banking Account, or any other Account, current
an authority, the Cardholder may be prevented from using an International Credit
or otherwise in any manner or if default is made by the Cardholder in the
Card overseas.
provisions of such Accounts or in any other banking facilities granted by the Bank
(ix) For Cards issued against Export Retention Quota (ERQ) the Cardholder to the Cardholder, then and in such event, the whole outstanding balance on the
acknowledges that he/she understands the purpose of use of ERQ Card and Cardholder's Account shall become immediately due and payable and the
hereby undertakes that the ERQ Card will be used for bonafide business purposes provisions of clause 8 hereof shall be applicable.
only.
(xi) A cheque deposit shall be acceptable for collection and the proceeds shall not be
available until the cheque has been cleared and the proceeds paid to the Bank by
4. CASH ADVANCE
the bank. Any cash deposits may only be regarded as having been received by
The Cardholder may obtain Cash Advances up to a maximum of 50% of the Credit the Bank upon crediting the same to the Card Account.
Limit subject to availability of adequate credit and as may be acceptable to the Bank
(xii) Payments will be treated as made from the date on which the payments are
from time to time at its absolute discretion by the following means;
actually received by the Bank in the ordinary course of business and not from the
(i) Use of the Card at any ATM of the Bank or of any other bank or institution with posting date on the Statement. At least 3-4 days should be allowed for the
whom the Bank has an Agreement for the use of the ATM of the said bank or payment to be credited to the Card Account.
institution in which case the amount of each advance will be further subject to the
(xiii) Payments made by cheques drawn on a location where the Bank does not have
applicable daily withdrawal limit of the ATM.
a branch will be subject to a processing and handling fee as determined by the
(ii) The customer will be responsible to generate a PIN by calling the Bank’s Contact Bank from time to time.
Centre, to be used in conjunction with the Card when effecting a transaction at an
(xiv) The Bank may at any time demand that the Cardholder deposits an undated
ATM. The cardholder may under no circumstances whatsoever disclose the PIN
cheque and/or pledge cash collateral in favour of the Bank for the amount, which
to any other person.
the Bank may require even when such a cheque was not demanded when the
(iii) The Bank's record of any transaction effected in conjunction with a PIN shall be card was issued to the Cardholder. The Cardholder, in such an eventuality, will be
binding on the Cardholder as to its consequence. deemed to have authorised the Bank to insert the date on the said cheque and to
(iv) The use of the Card by the Cardholder to obtain a Cash Advance shall be deemed present it for payment on the inserted date against any amount due to the Bank.
to constitute the Agreement of the Cardholder to pay a cash advance fee and xv) The Bank shall deliver a Statement of Account to the Cardholder each month or
finance charge as determined by the bank from time to time on the amount of at such other regular intervals as deemed fit by the Bank. If the Cardholder does
cash advance. Finance Charge shall be levied on each Cash Advance from the not receive the Statement of Account for any Statement Period, he should notify
date of the advance until repayment in full. The Bank may from time to time, vary the Bank within 7 days of the statement date and request a copy of the Statement
the amount of cash advance fee and finance charge payable by the Cardholder. of Account for the particular Statement Period. Non-receipt of Statement of
Account shall not be construed by the Cardholder to be sufficient for
5. PAYMENT non-payment of dues in time. The Bank cannot be held liable for non-receipt of
Details of all fees and charges referred to in this section are listed in the Service and statement due to unforeseen circumstances and circumstances outside the
Price Guide. This Service and Price Guide may be amended from time to time usually Bank's control.
giving advance notice to the Cardholder. Subject to applicable local laws:
(i) The Cardholder agrees to pay the Bank upon the request of the Bank an annual Such statements may be in paper, electronic or any other form the Bank may
fee as prescribed by the Bank for the Card when issued or renewed and an annual choose. However, the Bank may not issue statements where the Bank is not
fee prescribed by the Bank for each Supplementary Card when issued or required by law to do so or where Bank’s policy, security procedure or requirement
renewed. of any authority (including any economic and trade sanctions imposed by any
(ii) The Cardholder agrees to pay the total amount of all Charges described as the regulator in any jurisdictions where the Bank operates in or by any supranational
Current Balance specified in the Statement of Account which is due in full and organization, official body including, but not limited to, Her Majesty’s Treasury, the
payable not later than the date specified on the Statement of Account and the United Nations, the European Union or any country) prohibits the Bank from doing
Cardholder shall incur no finance charge (excluding for Cash Advance) if the so.
payment of the Current Balance is received by the Bank on or before the Payment (xvi) The Cardholder may use the following channels to log complains/disputes with
Due Date. the Bank: branches, client centre, email. The Cardholder understands that the
(iii) The Cardholder may choose not to settle the Current Balance in full, in which case Bank may require time to complete the investigation and the period of time taken
the Cardholder must pay at least 'Minimum Amount Due' as determined by the for the investigation will depend on the complexity of the complaint/dispute
Bank from time to time on or before the Payment Due date. If the current balance raised with the Bank. All entries in the Statement of Account shall be presumed
is less than Minimum Amount Due then the Current balance becomes fully due. correct unless the Cardholder disputes such entries within 30 days from the
January 2020

However, if the Minimum Amount Due is not paid by the Payment Due Date or Statement of Account and proves such entry to be incorrect. If the disputed Card
only partly paid, then the unpaid amount will be added to the next statement's Transaction turns out to be genuine, the Cardholder shall pay the amount set out
Minimum Amount Due in the relevant Card Transaction together with any fees incurred by the Bank in
(iv) If the Cardholder fails to pay the Minimum Amount Due by the Payment Due Date, the investigation of such disputed Card Transaction. Without prejudice to the
a flat Late Payment Charge as prevailing from time to time will be levied. foregoing, the Cardholder shall immediately report to the Bank if it suspects any
fraudulent, illegal or suspicious activity with regard to the Card and the Bank

Page 6 of 10
 shall, upon receipt of such report, be entitled to temporarily suspend the usage services supplied by merchants, Cash Advances or ATM transactions affected
of the Card until further notification to the Cardholder. through the use of the Card by any person whether with or without knowledge of
(xvii) If the Cardholder is travelling or out of town, it would be the responsibility of the the Cardholder and irrespective of whether they were authorized by the Cardholder
Cardholder to make arrangements to ensure that at least the Minimum Amount or not.
Due is paid to the Bank on or before the Payment Due Date. (v) The Bank may at its absolute discretion issue a replacement for any lost or stolen
(xviii) The Bank will credit the Cardholder's Card account with the amount of any refund Card on the Terms and Conditions that the Bank may deem fit.
only upon receipt of a properly issued credit voucher from the merchant (vi) In the event that the Cardholder recovers the lost or stolen Card, he/she shall
establishment. immediately return the same cut in halves to the Bank without using it. The
(xix) The payment by the Cardholder of any sum to the Bank in respect of any Cardholder shall not use the PIN after reporting to the Bank of the disclosure of
Statement of Account shall constitute binding and conclusive evidence of the the same to any other party.
acceptance by the Cardholder of the entries shown on that Statement of Account.
8. TERMINATION
(xx) For Credit Card, the interest is charged monthly and calculated on daily
outstanding balance. (i) Notwithstanding the payment provisions outlined under clause 5, all amounts
outstanding on a Card Account (including that of all Supplementary Cards)
(xxi) Under accrual method, Interest is charged monthly and calculated on daily
together with the amount incurred by the use of the Card but not yet charged to
balances, based on actual number of days which is 365 days for non-leap years
the Cardholder's Account shall be payable immediately in full upon the termination
and 366 days for leap years.
of this Agreement.
(xxii) Retail/Cash interest is calculated from transaction date.
(ii) The Cardholder may at any time notify the Bank of his intention to close the Card
(xxiii) Interest billing: Accrued Interest for Retail transaction is waived on Cycle date Account and terminate the use of all Cards by giving notice in writing and returning
upon full payment of last statement balance by Payment Due date. Else billed. For all Cards cut into halves to the Bank. The Card Account shall be closed only after
Cash: Always billed. the receipt by the Bank of all Cards cut in halves and full payment of all Charges
(xxiv)The Bank or any member of the Standard Chartered Group shall use Cardholder’s and liabilities under the Card Account. The Bank may, however, end/close, freeze
information to (a) send SMS, email, call/visit clients at registered telephone/mobile or suspend any (or all) of Cardholder’s banking agreements for or dealings on any
numbers and office/home address in case of default payments. (xxv) Calls and of the above card accounts without notice to the Cardholder either at the Bank’s
visits will be made within the timeline as directed by Bangladesh Bank from time own instance or at the instance of any court or administrative order or if:
to time. Recovery letters will be issued to the address(s) of the Cardholder last (a) performance of any obligation by either the Cardholder or the Bank under any of
updated by the Cardholder to the Bank whether about present, permanent or their banking agreements, or a security provider under any security breaches, is
work address. likely to breach, a law or a requirement of any authority including any economic
(xxv) Calls and visits will be made within bank office hour or according to customers’ and trade sanctions imposed by any regulator in any jurisdiction where the Bank
convenient time. Recovery letters will be issued to the address(s) of the operates in or by any supranational organisation, official body including, but not
Cardholder last updated by the Cardholder to the Bank whether about present, limited to, Her Majesty’s Treasury, the United Nations, the European Union or any
permanent or work address. country or is otherwise contrary to any policy the Bank applies as a result of an
order or sanction issued by an authority;
(xxvi) “The Bank may, from time to time, increase/decrease of the Card limit and
upgrade/downgrade the Card type at any time based on the Cardholder’s (b) at any time, as a result of Cardholder’s domicile, nationality, residency status, tax
transaction and repayment behaviour/history. Cardholder hereby consents to status, or any other relevant status, the provision or continued provision of any
accept such increase/decrease/upgrade/downgrading by the Bank and confirms product or part of any product, would or might in Bank’s reasonable opinion
that any subsequent written request by the Cardholder is not required regarding constitute a breach of Bank’s policy or any applicable law or requirement of any
the same. Cardholder reserves the right to disagree of accepting any authority, or is not in accordance with the Bank’s usual business practice and
increase/upgrade of the Card and such disagreement shall be addressed with procedure; without being liable for and breach of duty the Bank may owe to the
immediate effect by restoring the Card’s limit or type to its previous status by the Cardholder.
Bank”. (iii) In the event that Supplementary Cardholder terminating his/her Card, all
Cardholders including the Supplementary Cardholder whose use of the Card has
6. SUPPLEMENTARY CARD been terminated shall be and shall continue to be jointly and severally liable to the
(i) The Bank may at its absolute discretion issue a Supplementary Card to a person Bank for all Charges and other liabilities in accordance with these Terms and
nominated by the Cardholder and approved by the Bank. The Supplementary Conditions save that Supplementary Cardholder whose use of the Card has been
cardholder must be of 18 years of age or over. The issue of the Supplementary terminated shall not be liable for Charges and other liabilities incurred by the
Card(s) shall be subject to such Terms and Conditions, which the Bank may deem Cardholder and other Supplementary Cardholders (if any) after the Bank's receipt
necessary. of the cut Supplementary Card.
(ii) The Credit Limit assigned to the Primary Cardholder is inclusive of the Credit Limit (iv) The Bank may at any time recall all or any Card(s) and cancel its/their use with or
of the Supplementary Cardholder and the Primary Cardholder and the without giving prior notice to the Cardholder. The Cardholder shall immediately
Supplementary Cardholder shall not permit the total of the charges incurred after such recall; return such card(s) cut in halves to the Bank and make full
through their respective Cards to exceed the said Credit Limit. payment of all Charges and liabilities to the Bank.
(iii) The validity of the Supplementary Card is dependent on the validity of the Primary (v) The Bank shall terminate the use of the Card without notice upon the death,
Card. The termination of the Supplementary Card shall not terminate the Primary bankruptcy or insolvency of the Cardholder or when the whereabouts of the
Card. Cardholder become unknown to the Bank due to any cause attributable to the
Bank.
(iv) The undertakings, liabilities and obligations of the Primary Cardholder and the
Supplementary Cardholder to the Bank and the Bank's rights herein shall not be (vi) The Cardholder and/or his estate will be responsible for repaying in full any
affected in any way by any dispute or counter claim which the Primary Cardholder outstanding balances on the Card Account and shall keep the Bank indemnified
and the Supplementary Cardholder may have against each other. for all costs (including legal fees and Charges) and expenses incurred in
recovering such outstanding balances.
(v) The Supplementary Cardholder is bound by all Terms and Conditions except that
he or she is not liable for payment in respect of any transactions on the Card (vii) The Bank shall not be liable to refund the annual membership fee or any part
Account. The Primary Cardholder will be responsible to the Bank for all thereof in case of the termination of the Card Account.
transactions on the Supplementary Card. (viii) In the event that any security is held by the Bank as collateral for the issuance of
(vi) The Primary Cardholder may withdraw the authority of the Supplementary the Card, the Bank reserves the right to retain such Security for a period of at least
Cardholder by sending a written intimation to the Bank accompanied by the 45 days following the Card being cancelled and returned to the Bank whether
Supplementary Card. cancelled by the Cardholder or the Bank or following the Agreement being
terminated.
(vii) All transactions authorized by the Supplementary Cardholder prior to the date the
Supplementary Card is received by the Bank, are valid and treated as binding
9. EXCLUSION OF LIABILITY
upon the Primary Cardholder and are the liability of the Primary Cardholder.
The Bank shall be under no liability whatsoever to the Cardholder in respect of any loss
7. LOSS OF CARD/PIN AND ZERO LOSS LIABILITY or damage arising directly or indirectly out of:
(i) The Cardholder shall be fully liable for all Card transactions made with the PIN (i) Any loss or damage howsoever incurred or suffered by the Cardholder by reason
whether with or without the knowledge of the Cardholder. of the Bank or a Merchant or other bank or financial institution or any ATM or other
party refusing to allow a Card transaction or refusing to extend or provide Cash
(ii) The Cardholder shall use all reasonable precautions to prevent the loss or theft of
Advances up to the Credit Limit or all;
the Card and shall not disclose the PIN to any party.
(ii) Refusal of any Merchant or member institution of Visa/Master Card to honour or
(iii) In the event that the Card is lost or stolen or the PIN is disclosed to any other
accept the Card or for any defect or deficiency in the goods or services supplied
party, the Cardholder shall immediately notify the said loss, theft or disclosure
to the Cardholder by any Merchant or, where applicable, for any breach or
together with the particulars thereof to the Bank and the Police of the country
non-performance by a Merchant of a Card Transaction;
where such loss or theft or disclosure occurred. In such circumstances, the Bank
January 2020

shall be entitled to temporarily suspend the use of the Card until further notice to (iii) The malfunction of any ATM or disruption communication systems;
the Cardholder. The bank will under no circumstances be liable for any transaction (iv) The exercise of its right to demand and procure surrender of the Card prior to the
on the Card before receiving proper notification of the said loss, theft or disclosure expiry date embossed on its face, whether such demand and surrender are made
from the Cardholder. and/or procured by the Bank or by any other person or ATM;
(iv) The Cardholder shall be and remain fully liable to make payment to the Bank for (v) The exercise by the Bank of its right to terminate any Card or the Card Account
any debit to the Card Account arising from any Card transactions, goods or pursuant to Clause 8 (iv).

Page 7 of 10
(vi) Any injury to the credit character and reputation of the Cardholder in and about Cardholder;
the repossession of the Card, any request for its return or the refusal of any • any person to whom disclosure is allowed or required by local or foreign law,
Person to honour or accept the Card; regulation or any other applicable instrument;
(vii) Any false statement, misrepresentation, error or omission in any details disclosed • any court, tribunal, regulator, enforcement agency, exchange body, tax authority,
by the Bank pursuant to Clause10; or any other authority (including any authority investigating an offence) or their
(viii) Any dispute between the Cardholder and any Merchant or bank or financial agents with jurisdiction over the Bank or member of the Standard Chartered
institution or any other person, the Cardholder's liability to the Bank shall not in Group;
any way be affected by such dispute or counter claim of right or set-off which the • any debt collection agency, credit bureau or credit reference agency, rating
Cardholder may have against such Merchant or Bank or financial institution or agency correspondents, insurer or insurance broker, direct or indirect provider of
person. credit protection and fraud prevention agencies;
• any financial institution which you have or may have dealings with to conduct
10. SMS BANKING
credit checks, anti-money laundering related checks, fraud prevention and
(i) Standard Chartered Bank will accept Application Forms signed by the Primary detection of crime purposes;
Cardholder only (subject to verification of signature).
• a merchant or a member of a card association where the disclosure is in
(ii) For PUSH Service, Standard Chartered Bank will use the respective Mobile Phone connection with use of a card;
operator's text mail service (SMS) to send the financial information related to
• any actual or potential participant or sub-participant in relation to any of Bank’s
customer's Silver/Gold/Platinum/Titanium/Signature/Co-branded Credit Card on
obligations under Bank’s banking agreement between the Bank or assignee,
the following working day after the statement has been generated. The PUSH
novatee or transferee (or any officer, employee, agent or adviser of any of them);
Service will be offered free-of-charge.
• upon Cardholder’s death or mental incapacity, Cardholder’s legal representative
(iii) For PULL Service, the Cardholder will be able to obtain a range of financial
and their legal advisers, and a member of the Cardholder’s immediate family for
information related to Silver/Gold/Platinum/Titanium/Signature/Co-branded
the purpose of allowing him/her to make payment on any of the above card
Credit Card by typing a pre-defined Key-Word with a 4-digit PIN as a message in
account(s);
the Mobile Phone and then sending this message to a prescribed SMS short
code. For this service, regular SMS charges of the respective Mobile Phone • any authorised person or any security provider;
operator will apply. • anyone the Bank considers necessary to facilitate Cardholder’s requests for
(iv) The Cardholder is solely responsible to ensure the possession of the Mobile services or application for products with any member of the Standard Chartered
Phone number assigned to SMS Banking Services to maintain the confidentiality Group;
of his/her financial information. If the Mobile Phone number is lost, stolen or sold • anyone the Bank considers necessary in order to provide the Cardholder with
to another individual, the Cardholder shall immediately notify the Bank of the services in connection with a product;
incident and cancel the SMS Banking Service. The Cardholder hereby agrees that
• any Bank or financial institution with which Cardholder has or has proposes to
Standard Chartered Bank/Mobile Phone Operator shall not be responsible for any
have dealings, regardless of whether the recipient in each case is located in
disruption in SMS Banking Service due to any technical failure on the part of
Bangladesh or in any other country and regardless of whether such information
Standard Chartered Bank/Mobile Phone Operator.
will, following disclosure, be held, processed, used or disclosed by such recipient
(v) SMS Banking Service shall remain effective until otherwise advised in writing by in Bangladesh or another country; located in any jurisdiction.
the Cardholder, which should reach the Bank at least one week before the next
statement is due. 14. INDEMNITY
(vi) The laws of Bangladesh govern these Terms & Conditions. Their Cardholder undertakes and agrees to indemnify the Bank against any loss,
(vii) The Bank may revise and/or change any of the Terms & Conditions at any time damage, liability, and costs and expenses whether legal or otherwise which the Bank
with notice to you, but does not require any consent. may incur by reason of these Terms and Condition s or any breach thereof or the
enforcement of the Bank's rights as herein provided. All costs and expenses in such
11. LIMITATIONS OF RECEIVING INSTRUCTIONS regard may be debited to the Card Account and shall be payable by the Cardholder.
The Bank may:
15. WITHOLDING PAYMENT
Act in accordance with their usual business practice and procedure and they need only
accept instructions if they consider it reasonable and practicable to do so. For Where required by domestic or overseas regulators or tax authorities, the Cardholder
example, the Bank may refuse to act if an instruction may involve a breach of their consent and agree that the Bank may withhold, and pay out, from the Cardholder’s
policy, any security procedure or any law or requirement of any authority (including any account(s) such amounts as may be required according to applicable laws, regulations,
economic and trade sanctions imposed by any regulator in any jurisdiction where they agreements with regulators or authorities and directives.
operate in or by any supranational organisation, official body including, but not limited
to, Her Majesty’s Treasury, the United Nations, the European Union or any country), 16. RIGHT TO SET-OFF
result in a card account being overdrawn, appears to conflict with another instruction (i) In addition to any general right to set-off or other rights conferred by the law to the
from a joint accountholder, or if the Bank genuinely believe or suspects the instruction Bank, the Cardholder agrees that the Bank may in its absolute discretion at any
is unauthorised. time and without notice combine and consolidate all or any account(s) held either
The Bank will not execute Cardholder’s instructions, and will not be responsible for any individually or jointly, of the Cardholder with the Bank of whatever description and
loss resulting from such non- execution, if on the stipulated date of execution: wheresoever located and whether in Taka or in any other currency or set off or
transfer any sum standing to the credit of any such account(s) including a joint
Bank’s policy, security procedure or requirement of any authority (including any account with Supplementary Cardholder in or towards discharge of all sums due
economic and trade sanctions imposed by any regulator in any jurisdiction where the to the Bank under any account(s) of the Cardholder with the Bank of whatever
Bank operates in or by any supranational organization, official body including, but not description or wheresoever located and whether in taka or any other currency and
limited to, Her Majesty’s Treasury, the United Nations, the European Union or any may do so notwithstanding that the balances on such account(s) and the
country) prohibits the Bank from carrying out Cardholder’s instructions. Cardholder hereby authorizes the Bank to offset any such combination,
consolidation, set off or transfer with the necessary conversion at the Bank's
12. LIMITATIONS IN FUND TRANSFER SERVICES BY prevailing exchange rates which shall be determined by the Bank at its absolute
DIGITAL/ELECTRONIC BANKING SERVICES OR OTHER MEANS discretion.
The Bank need not execute any fund transfer instruction if on the date set for effecting (ii) For the purpose of enabling the Bank to preserve intact the Liability of any party
the fund transfer: including the Cardholder once a writ or summon has been issued or to prove the
(i) An order of court or any applicable law prohibits the Bank from executing the fund bankruptcy or insolvency of the Cardholder or for such other reasons as the Bank
transfer instructions; thinks fit, the Bank may at any time place and keep for such time as the Bank may
(ii) Bank’s policy, security procedure or requirement of any authority (including any think prudent any monies received, recovered or realized hereunder or under any
economic and trade sanctions imposed by any regulator in any jurisdictions where other Security or Guarantee to the credit of the Cardholder as the Bank shall think
the Bank operates in or by any supranational organisation, official body including, fit without any intermediate obligation on the part of the Bank to apply the same
but not limited to, Her Majesty’s Treasury, the United Nations, the European Union or any part thereof in or towards the discharge of the sums due and owing to the
or any country) prohibits the Bank from executing the fund transfer instructions. Bank.

13. DISCLOSURE OF INFORMATION 17. NOTICES

Whilst the Bank maintains strict confidentiality in all matters relating to the card (i) The Cardholder undertakes and confirms that:
account(s) and business, the Cardholder hereby authorises and consents to the Bank The Cardholder must give the Bank in writing their address, telephone, fax
and each member of the Standard Chartered Group, including its officers, employees, number, email address and mobile phone number for receipt of notices and other
agents and advisers to disclose their information to the following parties for any of the communications in connection with any Card. If these details change the
purposes where the Bank can disclose their information: Cardholder must give the Bank not less than 14 days advance notice in writing
January 2020

• any member of the Standard Chartered Group anywhere in the world, including before the change has taken place. If the Cardholder intends to live outside
any officer, employee, agent or director; Bangladesh they must immediately notify the Bank.
• professional advisers (including auditors), third party service providers, agents or (ii) The Cardholder shall notify the Bank within 30 days if there is a change in any
independent contractors providing services to support the Standard Chartered other information which they have provided to the Bank.
Group’s business; (iii) The Cardholder must promptly notify the Bank in writing of any change in
• Bank’s business alliance partners who may provide their product or service to the employment or business or address (office and/or residence) or if Cardholder
intends to be away from Bangladesh for more than 30 days.

Page 8 of 10
(iv) Should the Cardholder be away from Bangladesh for more than a month, the 20. GOVERNING LAW
Card Account should be settled 7 days prior to departure. The Terms and Conditions are governed by and shall be construed in accordance with
(v) If the Cardholder leaves Bangladesh to take up residence elsewhere, both the the laws of the land and the Cardholder hereby submits irrevocably to the exclusive
Primary and Supplementary Card(s) shall be returned to the Bank 14 days prior to jurisdiction of the courts of the Country. Such submission shall however not prejudice
the Cardholder's departure and the use of the Card and Supplementary Card(s) the rights of the Bank to bring proceedings against Cardholder in any other jurisdiction.
shall be deemed to be terminated and clause 8 shall apply.
(vi) All cards, which do not have any payments pending for over a month or more, will 21. PRE-CONDITIONS TO USE OF ANY PRODUCT
be renewed automatically. In case the Cardholder does not want his/her Card to The Bank need not provide any funds to the Cardholder or otherwise allow the
be renewed or any Supplementary Card to be renewed, a written intimation Cardholder to access or use a product or their electronic banking services if the
should be sent to Card Services two months in advance. Intimations sent earlier Cardholder trade in rough diamonds.
than two months or less than 30 days before the expiry cannot be accepted.
(vii) All Card, PIN, Statement of Account, demands or any other communication under 22. ANTI-MONEY LAUNDERING, COUNTER TERRORISM FINANCING,
these Terms and Conditions may be delivered personally or sent by courier or SANCTIONS OR EMBARGOES
ordinary post to the last known billing or any other address of the Cardholder and
To comply with local or foreign law, regulations, voluntary codes, directives, judgments
such communication shall be deemed to be to have been served on the
or court orders, agreements between any member of the Standard Chartered Group
Cardholder on the day of delivery if delivered by hand and on the next business
and any authority, regulator, or enforcement agency, policies (including Standard
day after dispatch, if set by courier or by post.
Chartered Group’s policies), good practice, government sanctions or embargoes,
(viii) All communications under these Terms and Conditions sent to the Primary reporting requirements under financial transactions legislation and demands or
Cardholder or the Supplementary Cardholder shall be deemed to be requests of any authority, regulator, tribunal, enforcement agency, exchange body, the
communication sent to both. Standard Chartered Group may:
• be prohibited from entering or concluding transactions involving certain persons
18. GENERAL
or entities (e.g. person or entity that is itself sanctioned or is connected to or
(i) The Bank shall not be liable for acting in good faith upon the Cardholder's dealing with (directly or indirectly) any person or entity that is sanctioned under
instructions. economic and trade sanctions imposed by any regulator in any jurisdiction where
(ii) The Cardholder authorizes the Bank at its discretion to record any such instruction any member of the Standard Chartered Group operates in or by any supranational
and to use such records as evidence in a court of law or the legal proceedings. organisation, official body including, but not limited to, Her Majesty’s Treasury, the
(iii) From time to time Bank may monitor and/or record telephone calls between the United Nations, the European Union or any country); or
Cardholder and Bank to assure the quality of its customer service or as required • Subject to clauses 14, 24 and 25 report suspicious transactions or potential
by applicable law. breaches of sanctions to an authority in any jurisdiction to which the Standard
(iv) The Cardholder shall indemnify the Bank against any consequences, claims Chartered Group may need or decide to disclose. Transactions impacted include
proceedings or losses that may arise or be incurred by the reason of carrying those that may:
telephonic instructions from or purported to be from the Cardholder. - involve the provision of finance to any person involved or suspected of
(v) The Bank shall be entitled to appoint an agent to collect all sums due to the Bank involvement in terrorism or any terrorist act;
from the Cardholder under this Agreement. - be relevant to investigation of an actual or attempted evasion of tax law,
(vi) The Bank shall be entitled at any time without the consent of the Cardholder to investigation of or prosecution of a person for an offence against any applicable
assign and transfer the whole or any part of its rights or obligations under this law; or
Agreement. The Cardholder undertakes to sign such further document as may be - Involve persons or entities which may be the subject of sanctions and embargoes.
requested by the Bank from time to time to give effect to such assignment and A member of the Standard Chartered Group may intercept and investigate any
transfer. payment messages and other information or communications sent to or by the
(vii) The rights and remedies herein provided are cumulative and not exclusive of any Cardholder or on
rights or remedies provided by law.
Cardholder’s behalf and may delay, block or refuse to make any payment and payment
(viii) The Terms and Conditions herein are binding upon the Cardholder and he shall screening may cause a delay in processing certain information.
not assign or transfer of his obligations herein to anyone else without prior consent
of the Bank in writing. Any such assignment and transfer without prior consent of Any member of the Standard Chartered Group may take any action it believes to be
the Bank shall be void ab initio and the Bank is under no obligation to recognize necessary to comply, or in connection, with the matters set out in this clause. This
such assignment and transfer. includes freezing funds, preventing operation of a card account, refusing a request for
funds from the Cardholder, otherwise not allowing the Cardholder to use a product, or
(ix) Each of these Terms and Conditions are severable and distinct from one another
delaying or cancelling a transaction. It need not notify the Cardholder until a reasonable
and if any time any one or more of such Terms and Conditions becomes invalid,
time after it is permitted to do so under those laws of policies. No member of the
illegal or unenforceable, the validity, legality of the enforceability of the remaining
Standard Chartered Group is liable for any loss arising out of any action taken or any
provisions shall not in any way be affected or impaired thereby.
delay or failure by the Bank, or a member of the Standard Chartered Group, in
(x) The Bank may at any time waive, either unconditionally or otherwise, any of these exercising any of its rights or performing its obligations, caused in whole or in part by
Terms and Conditions or any default or breach of the Cardholder, provided that any steps taken as set out above.
such waiver is given in writing by the Bank and save as aforesaid no conditioning
or excusing of and no neglect of forbearance on the part of the Bank of any default
or breach of any of these Terms and Conditions shall operate as a waiver of the
23. SCOPE OF INFORMATION
Bank's rights and powers and no waiver shall be inferred from or implied by Personal information means information that identifies a particular individual and
anything done or not done by the Bank unless expressed in writing to the Bank. includes personal details (for example name, personal identification details, and date of
Any waiver shall operate only as waiver of the particular matter to which it relates birth), contact details (for example telephone number, mobile phone number and email
and shall not operate as a waiver or release of any of these Terms and Conditions. address) and employment details; Cardholder’s information comprises all the details
the Bank hold or collect about the Cardholder, their transactions, their financial
(xi) In connection with the special discounts/offers made by the respective
information, their personal information, and information about the Cardholder obtained
Merchants, the Bank does not hold out any warranty or make any representation
from them, their interactions and dealings with the Bank and any third party, including
of the delivery, quality, design, specifications or otherwise set out in respect of
information received from third parties and information collected through their use of
these offers. Also, these products/services are subject to availability and will be
the Bank’s electronic banking services.
allocated on a first come, first served basis.
(xii) In connection with the special discounts/offers made by the respective
Merchants, the Bank will not be held responsible where any of the Merchants 24. USE OF INFORMATION
withdraws, cancels, alters, or amends these products/services. In addition, the The Bank or any member of the Standard Chartered Group may use Cardholder’s
Bank reserves the right to change the benefits available to Cardholders at any time information to (a) provide them with a product or service, (b) comply with obligations
without prior notice. and requirements under any local or foreign laws or regulations applicable to any
member of the Standard Chartered Group and any internal policies and procedures of
19. VARIATION OF TERMS any member of the Standard Chartered Group and (c) meet any administrative,
business, legal or regulatory purpose; including the following:
(i) The Bank may from time to time change the Terms and Conditions of this
Agreement with 30 days prior notice to the Cardholder(s). Cardholder hereby • processing Cardholder’s application for products and services, payments,
authorizes the Bank to change the Terms and Conditions of this Agreement transactions and their instructions or requests;
without prior consent of the Cardholder. Subject to the requirements of statute, • providing them with products and services (including any electronic banking
notification of any such change shall be given to the Cardholder by the Bank either service);
in writing or by publication thereof. Such changes shall apply to all unpaid Finance
• maintaining the Bank’s relationship with them;
Charges, Fees, Cash Advances, Costs and Card Transactions.
• communicating with them on their card account and product, providing them with
January 2020

(ii) Retention or use of the Card after the effective date of any such change of Terms
statements and notices such as important changes to the features, terms and
and Conditions shall be deemed to constitute acceptance of such changes
conditions of any product or any of the above accounts;
without reservation by the Cardholder. If the Cardholder does not accept the
proposed change, the Cardholder must terminate use of the Card by giving prior • assessing their suitability for products and services;
written notice to the effective date and clause 8 shall henceforth be operative. • operational purposes;
• statistical analysis (including behavioural analysis and profiling);

Page 9 of 10
• establishment, continuation and management of their banking relationship with
the Bank and Bank account or, where applicable, any member of the Standard
Standard Chartered Titanium Credit Card-
Chartered Group; Terms and Conditions on Cash Back Reward
• identity verification, sanctions screening and due diligence checks;
The following terms and conditions shall govern the usage of Standard Chartered
• credit assessment, including conducting credit checks and setting credit limits;
Titanium credit card. The information on applicable cash back categories, rates, and
• enforcing their obligations (including collection of outstanding amounts owed to monthly cap are available on our website www.sc.com/bd are subject to change at
the Bank by them and/or security provider), debt recovery, adjustment of their
the discretion of Standard Chartered Bank (the ‘bank’) at any time. For more
credit limit of relevant accounts, and establishing or implementing a scheme of
financial arrangement with them; information, please contact any of our branches or call our 24-hour Client Care
Centre at 02 8332272 or 16233 (from mobile).
• conducting market research and surveys with the aim of improving Bank’s
products and services; 1. Cash Back Reward is applicable only to the Titanium credit card (the ‘card’).
• for marketing purposes, promotional events, competitions;
2. "Cash Back Reward" means a credit entry executed by the bank on the card
• to comply with any local or foreign laws, regulations, voluntary codes, directives, account based on eligible transactions.
judgments or court orders, agreements between any member of the Standard
Chartered Group and any authority, regulator, or enforcement agency, policies 3. "Cash Back Percentage" means the percentage of the eligible transaction
(including the Standard Chartered Group’s policies), good practice, government amount that would be given as "Cash back" which is subject to change at
sanctions or embargoes, reporting requirements under financial transactions the discretion of the bank. However, the bank will notify the cardholder through
legislation, and demands or requests of any authority, regulator, tribunal,
SMS and email to cardholder’s mobile number and email address registered
enforcement agency, and exchange body;
with the bank before making any such changes. Please contact immediately at
• for the prevention, detection, investigation and prosecution of crime in any any of our branches or call our 24-hour Client Care Centre at 02 8332272 or
jurisdiction (including, without limitation, money laundering, terrorism, fraud,
16233 (from mobile) in case you do not agree with any such notification.
government sanctions or embargoes, and other financial crime);
• to seek professional advice, including, in connection with any legal proceedings 4. "Eligible Transaction" means any retail transaction (not being cash withdrawal,
(including any prospective legal proceedings), for obtaining legal advice or for cash advance, card cheque transaction, Instant loan, or any other category of
establishing, exercising or defending legal rights; transactions as may be decided from time to time by the bank at its sole
• Compliance with Standard Chartered Group’s policies and procedures, and any discretion) belonging to the "Promoted Categories" which has successfully
legal, regulatory or business purposes; for surveillance of premises and ATMs. been posted on the card account and not charged back or reversed.

5. "Promoted Category" means a category of transactions promoted from time to

25. SANCTIONS
time by the bank at its own discretion. The "promoted categories" will be
Standard Chartered is committed to comply with economic sanctions that are imposed decided on the basis of merchant category and merchant establishment
by relevant regulatory authorities. As such, we do not allow our products and services
code for the establishment where the purchase is made. The bank reserves the
to be used directly or indirectly in countries that are subject to such sanctions, and will
not process transactions which involve these countries. Please note that you will not be
right to define whether a purchase meets the Cash Back Reward eligibility
able to contact us via phone banking, facsimile transmission, or emails, or access our criteria or not.
website and online banking, and we will not be able to provide you with financial
6. Eligible transactions conducted by the supplementary cardholder shall also
services if you are in these countries. We will also not process payment or trade
acquire Cash Back Rewards on the primary card account.
transactions that involve these countries. Please refer to our website at
https://www.sc.com for a current list of countries that are subject to economic 7. Returned purchases, disputed or unauthorized/fraudulent transactions,
sanctions. finance charges, card account fees and charged back transactions shall not be
eligible for Cash Back Reward. The bank reserves the right to reverse any Cash
Back Reward credited on such transactions.
Standard Chartered – Grameenphone Co-brand 8. Eligible transactions conducted overseas will also be eligible for the Cash Back
Credit Card (the ‘Card’) Terms and Conditions Reward.

9. This Standard Chartered Titanium credit card - Terms and Conditions on

The following terms and conditions shall govern the usage of the Card: Cash Back Reward shall be read in conjunction with the “Credit Card Terms
• The Card is a product of Standard Chartered Bank. and Conditions” and in case of any conflict between the credit card Terms and
• The responsibility of Grameenphone Ltd. is limited to telecom products, services, Conditions and this Standard Chartered Titanium credit card-Terms and
STAR program, value added offers as and when offered, modified, reformed, or Conditions on Cash Back Reward the later shall prevail.
eliminated by Grameenphone Ltd. only.
• A Grameenphone post-paid mobile connection having auto bills pay instruction
from the co-brand credit card are prerequisites to be eligible to apply for this
co-brand credit card.
• In order to maintain the GP Star status, you have to meet and continue to meet
the requirements set by Grameenphone Ltd. which may be changed from time to
time at the sole discretion of Grameenphone Ltd.
• Your GP Star status will be determined solely by Grameenphone Ltd. Standard
Chartered Bank will not be liable for any change of your GP Star status.
• Termination of Star status shall terminate the co-brand credit card, however, this
Credit Card Agreement shall continue and Standard Chartered Bank shall issue
regular credit card as applicable for which these Co-brand Credit Card Terms and
Conditions shall not be applicable.
• Any dispute in connection with Star Program shall be referred to and resolved by Customer Signature ................................................................................................
Grameenphone Ltd. and Standard Chartered Bank shall not be a party to any
such dispute at any time.
• This Standard Chartered – Grameenphone Co-brand Credit Card Terms and
Conditions shall be an integral part of the Credit Card Agreement and read in
conjunction with the “Credit Card Terms and Conditions” and in case of any
conflict between these two, the later shall prevail.
January 2020

Page 10 of 10
 UNDERTAKING

Annexure-Ka

To Date:
The Manager,
Standard Chartered Bank
67 Gulshan Avenue
Dhaka 1212

Subject: Provision of information on the ownership of companies and their bank liabilities.

Dear Sir,

I ………………………………............................……… owner/partner/director/guarantor of ……....................................................................…….……….

am applying for sanction/renewal/rescheduling of a loan in my own name/aforementioned company’s name.
My father’s name ………….............……………….................................., Mother’s name ..............……………………….............................………………..,
Husband’s name …………………………………………………………………………, (in case of married woman)
Main (permanent) address: Street No/Village …………………….. Street Name/PS/Upazila …………………… District …………………………………
Postal code …………………………....... Country ……………………………........................................ Date of Birth ..........................………………………
District of Birth ………………...................……… Country of Birth ..................……………………..... National ID Number ………..............………………….
Other ID documents (Passport/Driving License/Nationality Certificate) Number……...............……...........….. ID issue date……..……...................…..….
ID issue country …………......................…….................................. Company eTIN No.: ………..........................................................................………….
Personal eTIN No.: …........................................................………………… Gender: Male/Female, Telephone Number …………………………… are given
for your kind consideration. The list of companies under the ownership of mine along with their bank liability status is given in the following table:

Whether the company is availing

any loan or not
Main Additional
SL
Name of the Company (Permanent) (Business) Yes
No.
Address Address No
Name of the Name of the
bank/FI branch

Apart from stated above, if any liability in my own name or my company’s name is found. I will be bound to obey any decision made by the authority
concerned relating to sanctioning/rescheduling of the loan applied for and I will be punishable by law providing this false or fabricated information.

Seal and Signature of the bank official who certified Customer’s Signature
the borrower Name:
Name of the Borrowing Organization
January 2020

*If required please attach additional sheet for related organization.

(i)
 CREDIT CARD REFERENCE FORM

LLID Applicant Name:

Reference : 1

Name of Referee
Contact Number

Office : Residence: Mobile:

Relationship With Applicant:
Residence Address:

Permanent Address:

Profession (If applicable)

Office Address:

Designation:
Department:

Reference : 2

Name of Referee:
Contact Number:
Office: Residence: Mobile:
Relationship With Applicant:
Residence Address:

Permanent Address:

Profession (If applicable):

Office Address:

Designation:
Department:

Emergency Contact Details (Immediate family members only)

Name:

Contace Number:

Office: Residence: Mobile:

Relationship With Applicant:

Residence Address:
January 2020

Signature of Applicant

( ii )
 AUTO BILLSPAY
(USE BLOCK LETTERS & CROSS OUT UNUSED SECTIONS)
Please Fill In The Required Section(s) Only
(*) indicates mandatory fields

Account No/Card No:

Accountholder’s/Cardholder’s Name:
Authorize & Agree Signature: Cardholder/Primary Accountholder Signature: Joint Accountholder
I hereby agree to the Terms and Conditions contained elsewhere in
the Form and authorize Standard Chartered Bank to charge the total
amount of the below selected company's bill and other dues against
my Standard Chartered Bank Account/Credit Card, pertaining to the
subscriber's details provided in this form. The amount shall be
charged as and when it shall accure and I also give my Standard
Chartered Account/Credit Card details for payment of my said bills
to the below company.

SR#
A. Auto Billspay for Internet Service Provider (ISP)
ISP Company Name (*) Banglalion Qubee Link3
Package Name (*)
Internet Login ID (*)
Beneficiary/Subscriber’s Name (*)
Subscriber’s No. (If required)

SR#
B. Auto Billspay for Mobile Phone Bill
Billing Cycle (*) D D M M
Billing Type (*) Local bill International Roaming bill
Mobile Company Name (*) Airtel Banglalink Grameenphone Robi
Mobile Number (*)
(Please include Int. Direct
Dialing Code i.e 880)
Beneficiary/Subscriber’s Name (*)
Subscriber’s No. (If required)

SR#
C. Auto Billspay for Utilities
Utility Company Name (*) DESCO DPDC
Consumer ID (*)
Any Previous Bill No. with
CD (Check Digit) (*)
Beneficiary/Subscriber’s Name (*)

SR#
D. Auto Billspay for Vehicle Tracking Services
Vehicle Tracking Service NITS
Company Name (*)
Customer ID (*)
Beneficiary/Subscriber’s Name (*)

SR#
E. Auto Billspay for Academic Institution
Academic Institution Name (*) Scholastica
Student's Name (*)
Student’s ID (*)
Parent's Name (*)

SR#
F. Auto Billspay for Clubs
Club Name (*) Dhaka Club Chittagong Club
January 2020

Member's Name (*)

Membership No (*)

(iii)
 SR#
G. Auto Billspay De-enrolment
ISP: Internet Login ID/ Subscriber’s No.
ISP: Company Name Banglalion Qubee Link3
Mobile Bill: Mobile Number
Mobile Bill: Company Name Airtel Banglalink CityCell GrameenPhone Robi
Utility: Customer ID
Utility: Company Name DESCO DPDC
Vehicle Tracking Services: Customer ID
Vehicle Tracking Services: Company Name NITS
Academic Institution: Student’s ID
Academic Institution: Company Name SCHOLASTICA
Club: Membership No
Club: Company Name DHAKA CLUB CHITTAGONG CLUB
It is mandatory to enclose a photocopy of (a) any previous bill of the selected billing company (i.e. DPDC, DESCO), (b) Student ID Card for the selected academic
institution and (c) Membership ID Card for selected clubs along with this Autorization Form. Photocopy of bill is not required for Mobile Phone, Internet Service
Provider and Vehicle Tracking Service categories. International Roaming is for Post Paid coneections only.

For Bank Use Only

Received & Signature Verified by (Sign, Date & Stamp)

TERMS & CONDITIONS

Auto Billspay Authorization Form must be sent directly to Standard Chartered Bank and not by facsimile. Photocopies of this Form may be used in case of applying for more than one bill, but the
signatures on the Formust be original.
Standard Chartered Bank will accept payment through Auto Billspay only from Standard Chartered Accounts or Standard Chartered Credit Cards. In case of Credit Card, only the Primary
Cardholder’s Credit Card is acceptable.Auto Billspay instructions are accepted subject to verification of signature and availability of credit limit of the Credit Card. For Corporate customers, the
authorized signatory can subscribe using the company’s seal.
If, in the sole opinion of the Bank, the Account or the Credit Card has insufficient funds or credit limit (as the case may be), the Bank is not obliged to the Accountholder/Cardholder. However, in
case of Credit Card, at the sole discretion of the Bank, the transaction may be temporarily accommodated along with traditional charges/penalties that are occrued in this regard. The billing
company will advise the subscriber in case of non-payment.
Auto Billspay Authorization Form will be in effect from the following month after the Bank has received it. If the payment instruction date fails on a Friday or a Public Holiday, the same will be
effective on the next banking day.
The Billing amount will be debited from the Account/Credit Card on the following working day after receiving the billing information from the Billing Company, irrespective of the last bill payment
date mentioned on the bill.
In case of Mobile Phone Operators, the Billing Company may generate an interim bill at any time during the billing cycle or month and submit it to Standard Chartered Bank for payment. The
objectives of generating an interim Bill are: (a) ensure the subscriber’s outstanding dues to the Billing Company does not cross his/her mobile phones credit limit at any point in time, and (b)
prevent any disruption in the service of the Mobile Phone.
The Bank shall not be liable for nonpayment of the bill by the Accountholder/Credit Cardholder in the event of breakdown of machinery or computer system, strike, lockout, war, terrorism, seize,
act of god or any other reason beyond control of the Bank.
The Billing Company hereby agree to indemnify the Bank on full indemnity basis if the Bank suffers any loss or damage caused by the Accountholder/Credit Cardholder arising out of any mistake
by the Billing Company in the bill.
Any queries, questions, comments etc. with regards to the Billing Company and the Billing amount will have to be taken up with the Billing Company through its appropriate authority and
payments to the Bank with regard to the settlement of amounts paid in this regard are committed and not deferrable for any reason whatsoever. The transaction appearing on the Account
Statement or the Credit Card Statement will be the proof of payment of the bill.
Under this Auto Billspay instruction, the Accountholder/Cardholder cannot dispute regarding the payment to the Billing Company debited from his/her Account/Credit Card. If any excess of or
less than the correct bill is debited, the Accountholder/Cardholder will have to contact the Billing Company for clarification. Any type of refund from the Billing Company on account of Auto
Billspay will be settled by the Billing Company to its subscriber.
Auto Billspay instruction shall remain in full force and effect until otherwise advised in writing by the Accountholder/Cardholder and shall be in effect from the following month. Any such
amendments/ cancellations will not release the Accountholder/Cardholder from the liability to the Bank arising on account of the Bank having executed the instruction before receipt of such
amendments/cancellations.
For Credit card, Auto Billspay instruction will remain valid till the expiry date of the Credit Card and will be deemed as renewed upon the renewal of the Credit Card.
Accountholder/Cardholder authorizes the billing company to disclose their information to the bank for the purpose of Auto Billspay and agree to indemnify Billing Company on full indemnity basis
if the Billing Company incurs any loss or damage for such disclosure.
The laws of Bangladesh govern these Terms and Conditions.
The Bank may revise and/or change any of the Terms & Conditions at any time including without limitation, the fees/charges leviable in respect of the Auto Billspay facility. Such changes shall be
effective from the date specified by the Bank for such modification and will be notified to the Accountholder/Cardholder either in writing or by publication thereof.
This agreement will not prejudice the Terms & Conditions of your Account or Credit Card, as agreed between you and the Bank.
January 2020

(iv)
 ELECTRONIC FUND TRANSFER AUTHORISATION FORM
(EFT Debit Entries to Pay Credit Card Bill Through BEFTN)

EFT Debit Entries: AUTHORISATION TO COLLECT CREDIT CARD BILL PAYMENTS THROUGH BEFTN

I/we hereby authorise Standard Chartered Bank, Bangladesh (Bank), to initiate debit entries on the terms and conditions of the Bank BEFTN Service
Supplement to my account at the bank listed below, to collect the Credit Card Bill and to initiate the process within Five working days (maximum)
prior to the payment due date, and if necessary, initiate adjustments for any transactions credited in error. This authority will remain in effect until
the Bank is notified by me/us in writing to cancel it in such time as the Bank reasonable opportunity to act upon it, or until such discharge of
amounts payable in connection with the credit card outstanding in the sole satisfaction of the Bank. I also authorize the Bank to verify my following
Bank Account Statement to confirm the authenticity and I accept any delay in realizing the payment may cause because of not adequate time to
complete the verification process before the payment due date.

Repayment Bank Account No:

Account Name:

Account Type (Please tick) Current Savings

Bank Name:

Bank Branch:

(Branch Name) (District)

Bank Routing No: (Bank use only)

Minimum Amount Due OR SI Percentage %

Standard Chartered Credit Card Number:

Customer Signature

Name:

Contact Number:

BEFTN TERMS & CONDITIONS

1. INTRODUCTION
1.1 This BEFTN Terms and Conditions (the ‘Terms’) sets out the terms on which Bank will provide the Cardholder with BEFTN Service.

1.2 This BEFTN Terms forms part of the Terms and Conditions of Credit Card issued by the Bank and agreed by the Cardholder.

1.3 The Terms and Conditions of Credit Card as effective or applicable from time to time, are incorporated into this BEFTN Terms.

1.4 The Attachments mentioned in this BEFTN Terms shall be an integral part of the same.

2. DEFINITIONS AND INTERPRETATIONS

2.1 Definitions
"Bank" means Standard Chartered Bank, its successors and its assignees.
"Cardholder" means an individual having any Credit Card issued by the Bank and whose name is in a Card Account (more fully described in the Credit Card Terms
and Conditions) Capitalised terms used but not defined in BEFTN Terms have the meanings set out in the Terms and Conditions of Credit Card or the BEFTN Rules.
"Attachments" means the schedules to and referred to in this BEFTN Terms.
"BEFTN Rules" means the Bangladesh Electronic Funds Transfer Network Operating Rules of the Payment Systems Division, Department of Currency Management
and Payment Systems, Bangladesh Bank, dated 10 August 2010, as the same may be supplemented, amended or substituted from time to time.
"BEFTN Service" means Bank’s service to initiate debit Entries for collection of payments by electronic fund transfers from Cardholder’s (Receiver) Bank Account
held with other Bank i.e. Receiving Bank (RB) by means of the BEFTN.
January 2020

"Rules and Laws" means rules, regulations and laws applicable to the BEFTN, Entries and BEFTN Service.
"BEFTN Terms" means the terms and conditions set out herein for BEFTN Service and its Attachments.
2.2 Interpretations
The rules for interpreting the Credit Card Terms and Conditions shall also apply to this BEFTN Terms

(v)
3. BEFTN SERVICE
3.1 (a) This BEFTN Terms constitute the BEFTN Originator Agreement between Cardholder as the Originator and Bank as the Originating Bank (OB) for BEFTN Service.
(b) Bank may also act and perform as the Originator on behalf of the Cardholder upon receiving duly executed authorization from the Cardholder.
3.2 Cardholder will comply with all BEFTN Rules and Laws. Cardholder’s specific obligations in this Terms shall in no way limit the foregoing undertaking.
3.3 It will be Bank’s responsibility to ensure that the transmission of Entries and origination of BEFTN.transactions are in compliance with BEFTN Rules and Laws.
3.4 Bank will obtain written authorizations from the Cardholder for Entries in accordance with the BEFTN Rules, and shall retain the original or a copy thereof for no less than two (2) years
following the termination or revocation of such authorization.

4. ENTRIES
4.1 Attachments
(a) All Entries will be transmitted in accordance with the processing schedule in Attachment A (Processing Schedule).
(b) The amount of each Entry(s) sent by the Originator/authorized Originator (hereinafter referred to as ‘Originator’) shall not exceed the established limits in Attachment B (Exposure Limit).
(c) The Parties shall comply with the settlement procedures described in Attachment C (Settlement).
(d) Entries transmitted by the Bank will be reflected in the Cardholder’s Credit Card Account statement.

4.2 Transmission of Entries

(a) Bank as an OB will transmit the Entries initiated by the Originator into the BEFTN and with procedures provided for in this Terms and in the BEFTN Rules.
(b) Originator will utilize OB’s origination system using BEFTN format or such other format or medium as the parties may mutually agree upon for the transmittal of Entries to OB.

4.3 Rejection of Entries

(a) In the event that any Entries are rejected by the BEFTN System for any reason, it shall be Originator’s responsibility to remake such entries. OB shall have no responsibility to reinitiate
any returned entries until Originator remake such entries in accordance with the BEFTN Rules.
(b) OB shall have the right to reject any Entry that does not fully comply with the requirements of the Terms, which determination shall be made in OB’s sole discretion. In addition, OB
shall have the right to reject any Entry that is made while Originator is in default of any requirements of the Terms, including but not limited to the requirement to maintain an adequate
account balance or line of credit in Cardholder’s i.e. Receiver’s Bank Account with RB.

4.4 Return of Entries

Bank will notify Cardholder of the receipt of any returned entry no later than one Business Day after the Business Day of such receipt. Originator may reinitiate any returned entry at its
discretion, provided the reinitiating is in accordance with applicable sections of the BEFTN Rules and Cardholder has notified Bank about the availability of fund in Cardholder’s Account
with RB before such reinitiating takes place. Bank as an OB will not reinitiate any returned entries automatically.

4.5 Originator Error

If Bank discovers that any Entry initiated by it was made in error as an authorized Originator wherein Bank is in default, Bank will rectify the error within 24 hours of such discover. In such a
case, Bank will utilize its best efforts to initiate an adjusting entry or stop processing of any “on_us” Entry. Should Bank be unable to stop the Entry from posting, or if it is too late to
withdraw the item from the BEFTN System, Bank may initiate a reversal Entry to correct the faulty Entry, as provided for and abiding by the BEFTN Rules.

4.6 Originator Data Retention

Bank as an authorized Originator will retain data in accordance to BEFTN Rules.

5. LIMITATION OF LIABILITY
5.1 In relation to BEFTN Services, Cardholder’s liability for any claim of the Bank for any Losses provided under the Terms shall be the amount Cardholder owes to the Bank and the
amount aid by the Bank to the BEFTN system operator or any other sub member pursuant to the BEFTN Rules or any applicable indemnity agreement.

5.2 Bank will not be liable for any failure or delay in transmission of an entry if such transmission would (1) result in Bank’s having exceeded any limitation upon its intra-day net funds
position established pursuant to BEFTN Rules, (2) violate any risk control provisions applicable to the Bank, or (3) violate any Rules or Laws.

6. INCONSISTENCY
If there is any inconsistency between:

(a) this BEFTN Terms and the Application Form for the BEFTN Service, this BEFTN Terms shall prevail;

(b) this BEFTN Terms and any of the Attachments, the relevant Attachment shall prevail; and

(c) this BEFTN Terms and the Credit Card Terms and Conditions, the later one shall prevail.

Attachment A
(Processing Schedule)
Cardholder must execute and provide an authorization in favour of the Bank to initiate debit/credit entries from Cardholder’s i.e. Receiver’s Bank Account held with another bank i.e. RB for
regular and smooth collection and repayment of Cardholder’s Credit Card Bill generated by the bank.

Attachment B
(Exposure Limit)
In its authorization Cardholder will confirm and fix the ratio of its monthly Credit Card bill which Bank will collect through BEFTN system for payment of the same. However, such ratio shall
be either equal or more than the minimum payment amount.

Attachment C
(Settlement)
Cardholder will promptly provide immediately available funds to indemnify the Bank if any debit entries are rejected after Bank has adjusted Cardholder’s Credit Card Bill with the received
fund from the RB through BEFTN.
January 2020

(vi)
Branch/Booth Directory
Dhaka
Gulshan Branch Motijheel Branch CEPZ Branch
67 Gulshan Avenue Alico Building, 18-20 Motijheel C/A Zone Service Building
Chattogram Export Processing Zone
Gulshan North Branch Chawk Bazar Branch Free Port Road
Gulshan Centre Point 12 Water Works Road, Ward 39, Chattogram City Corporation
House 23 - 26, Road 90, Dalpatty, Chawkbazar P.S. Bandar, Chattogram
Gulshan - 2
Mirpur Branch Bogura
Islamic Banking Centre Dynasty Tower, Plot 01, Road 12, Bogura Branch
Gulshan Centre Point Block G, Section 6, Pallabi, Mirpur Shatani House, Sherpur Road
House 23 - 26, Road 90,
Gulshan - 2 Uttara Branch Khulna
Update Tower, Shahajalal Avenue
Khulna Branch
Banani Booth Plot-1, Sector 6, Uttara
Jibon Bima Bhaban, KDA Avenue
14 Kemal Ataturk Avenue, Banani
Savar Branch
Sylhet
Bashundhara Booth Dhaka Export Processing Zone,
Haveily Center (GF), Ka-11/2/A, Zone Service Complex Sylhet Branch
Jagannathpur, 7 Noya Sharak, Jail Road,
Bashundhara Road, Dhaka. Narayanganj Ward-16
Narayanganj Branch
Dhanmondi Road 5 Branch 26 Shaista Khan Road
House 6, Road 5, Dhanmondi R/A (near Narayanganj Club)

Satmasjid Road Branch Chattogram

Level 2, Taj Lily Green, Plot 51
Chattogram Main Branch
Satmasjid Road, Dhanmondi
Sheikh Mujib Road, Agrabad
Dhaka 1205

Kakrail Booth Karnaphuli EPZ Branch

Karnaphuli Garden City, Mohajan Golden Tower, 98/A, Mohajan
109 Kakrail Road Ghata, Karnaphuli EPZ Gate,
Patenga Road, Chattogram
Kawran Bazar Branch
53 Kawran Bazar Nasirabad Branch
1 Shahid Abdul Halim Road
Sonargaon Booth East Nasirabad
L101 Pan Pacific Sonargaon Hotel,
107 Kazi Nazrul Islam Avenue

InterContinental Booth
InterContinental Dhaka Annex Building,
1 Minto Road, Ramna
January 2020

Call our 24-hour Client Care Centre at 8332272 or 16233 (from mobile) or
visit your nearest Standard Chartered branch.