Employee Morale in Sbi: State Bank of India
Employee Morale in Sbi: State Bank of India
Employee Morale in Sbi: State Bank of India
COLLEGE OF COMMERCE
DR. K. B. PADAMDEO
PROJECT –IN-CHARGE
STATE BANK OF INDIA
CERTIFICATE
TO WHOM SO IT EVER MAY CONCERN
The project is done with his own efforts and his sincerity
in completing the project is appreciable.
Acknowledgement
The satisfaction and euphoria that accompany the successful
accomplishment of any task would be incomplete without
mentioning the name of people whose constant guidance and
encouragement has crowned all my effort with success.
Concentration, dedication and application are necessary but not
sufficient to achieve any goal. Therefore, it is our pleasant duty to
offer our service of acknowledgement to those honourable
personalities of the department who helped me to follow the path
to success for the completion of this project. It was indeed an
opportunity for me to be a part of STATE BANK OF INDIA, as a
partial fulfilment of three year degree course of Bachelor of
Business Management.
I would like to express my deep sense of gratitude to my respected
Sir Dr. R.U. SINGH, Co-coordinator of B.B.M. Department,
COLLEGE OF COMMERCE, who helped me in every aspects
while making the project. I am also indebted and grateful to
Dr.S.K.SINGH, Director, BBM, College of Commerce for
providing me an opportunity and environment.
CONTENTS OF THE PROJECT
1) RESEARCH METHODOLOGY
Research Design
Objectives of the Study
2) COMPANY – AN OVERVIEW
3) EMPLOYEE MORALE
An Introduction
Essentials of Employee Morale
Conclusion
Sugesstions
PREFACE
This project report is prepared for the project work done at
STATE BANK OF INDIA (SBI). The topic of the project is
“EMPLOYEES MORALE IN SBI”. This project is about the
system and working style of employees and their satisfaction level
in their working organisation, SBI.
RESEARCH
Methodology
RESEARCH DESIGN
Sources of data:
The study is based on both primary and secondary data.
Primary data:
The primary data were collected through structured
questionnaire.
Secondary data:
The required secondary was collected from books, magazines
and web-sites.
OBJECTIVES OF STUDY
COMPANY
AN
OVERVIEW
COMPANY’S PROFILE :
The Bank is actively involved since 1973 in non-profit activity
called Community Services Banking. All our branches and
administrative offices throughout the country sponsor and
participate in large number of welfare activities and social causes.
Our business is more than banking because we touch the lives of
people anywhere in many ways.
The State Bank of India, the country’s oldest Bank and a premier
in terms of balance sheet size, number of branches, market
capitalization and profits is today going through a momentous
phase of Change and Transformation – the two hundred year old
Public sector behemoth is today stirring out of its Public Sector
legacy and moving with an ability to give the Private and Foreign
Banks a run for their money.
The bank is entering into many new businesses with strategic tie
ups – Pension Funds, General Insurance, Custodial Services,
Private Equity, Mobile Banking, Point of Sale Merchant
Acquisition, Advisory Services, structured products etc – each one
of these initiatives having a huge potential for growth.
The Bank is forging ahead with cutting edge technology and
innovative new banking models, to expand its Rural Banking
base, looking at the vast untapped potential in the hinterland and
proposes to cover 100,000 villages in the next two years.
It is also focusing at the top end of the market, on whole sale
banking capabilities to provide India’s growing mid / large
Corporate with a complete array of products and services. It is
consolidating its global treasury operations and entering into
structured products and derivative instruments. Today, the Bank
is the largest provider of infrastructure debt and the largest
arranger of external commercial borrowings in the country. It is
the only Indian bank to feature in the Fortune 500 list.
The Bank is changing outdated front and back end processes to
modern customer friendly processes to help improve the total
customer experience. With about 8500 of its own 10000
branches and another 5100 branches of its Associate Banks
already networked, today it offers the largest banking network to
the Indian customer. The Bank is also in the process of providing
complete payment solution to its clientele with its over 21000
ATMs, and other electronic channels such as Internet banking,
debit cards, mobile banking, etc.
With four national level Apex Training Colleges and 54 learning
Centres spread all over the country the Bank is continuously
engaged in skill enhancement of its employees. Some of the
training programmes are attended by bankers from banks in
other countries.
The bank is also looking at opportunities to grow in size in
India as well as Internationally. It presently has 173 foreign
offices in 33 countries across the globe. It has also 7 Subsidiaries
in India – SBI Capital Markets, SBICAP Securities, SBI DFHI, SBI
Factors, SBI Life and SBI Cards - forming a formidable group in
the Indian Banking scenario. It is in the process of raising capital
for its growth and also consolidating its various holdings.
Throughout all this change, the Bank is also attempting to change
old mindsets, attitudes and take all employees together on this
exciting road to Transformation. In a recently concluded mass
internal communication programme termed ‘Parivartan’ the Bank
rolled out over 3300 two day workshops across the country and
covered over 130,000 employees in a period of 100 days using
about 400 Trainers, to drive home the message of Change and
inclusiveness. The workshops fired the imagination of the
employees with some other banks in India as well as other Public
Sector Organizations seeking to emulate the programme.
BANKING SUBSIDIARIES
ASSOCIATE BANKS
JOINT VENTURES
SBI SERVICES
DOMESTIC TREASURY
BROKING SERVICES
REVISED SERVICE CHARGES
ATM SERVICES
INTERNET BANKING
E-PAY
E-RAIL
RBIEFT
SAFE DEPOSIT LOCKER
MICR CODES
FOREIGN INWARD REMITTANCES
CHAPTER-4
EMPLOYEE
MORALE
EMPLOYEE MORALE
INTRODUCTION
Morale may range from very high to very low. High Morale is
evident from the positive feelings of employees such as
enthusiasm, desire to obey orders, willingness to co-operate with
coworkers. Poor or low Morale becomes obvious from the negative
feelings of employees such as dissatisfaction, discouragement or
dislike of the job.
Definitions:
Morale is a fundamental psychological concept. It is not
easy to define. Morale is the degree of enthusiasm and
willingness with which the members of a group pull
together to achieve group goal. It has been defined
differently by different authors. Different definition of
Morale can be classified into three major approaches.
1) Classical approach
2) Psychological approach
3) Social approach
1. Classical approach:
2. Psychological Approach:
According to this approach Morale is psychological concept i.e.,
state of mind.
3. Social Approach:
Types of Morale:
I. High Morale:
2. Decreased quality.
3. Decreased Productivity.
6. Lack of discipline.
2. Organizational design:
3. Personal Factors:
4. Rewards:
Employees expect adequate compensation for their services
rendered to the organization. Good system of wages, salaries,
promotions and other incentives keep the Morale of the employees
high.
6. Work Environment:
MEASUREMENT OF MORALE
Morale is basically a psychological concept. As such the
measurement of morale is a very difficult task to measure it
directly. However the following methods are more commonly used
to study employee morale.
1.Observation Method:
2.Attitude Surveys:
4.Counseling:
1. Two-Way Communication:-
2. Show Concern.
3. Job Enrichment:-
This involves a greater use of the factors which are intended to
motive the worker rather than to ensure his continuing satisfaction
with the job he performs the idea is to reduce employee discontent
by changing or improving a job to ensure that he is better
motivated.
PART - A
Table No. - 1.
Age of Respondents:
18 - 29 years 03 15%
30 - 49 years 13 65%
50 - 58 years 04 20%
Total 20 100%
Table No. - 2.
Education Qualification
Inverse relationship between education level and
Employee morale. The higher the educational level of
on employee the lower his morale because he
compares his own attainments with those of others.
The higher he thinks he should be the more
dissatisfied he is.
EducationNo. of RespondentsPercentage
SSLC 11 55%
PUC 03 15%
Degree 05 25%
Technical 01 05%
Total 20 100%
Part - B
Table - 3
Happiness at Work Place
Table No. - 4
Happiness at Job
ViewsNo. of RespondentsPercentage
Very happy 01 05%
Happy 16 80%
Not Happy 03 15%
Total 20 100%
ViewsNo. of RespondentsPercentage
Good 04 20%
Satisfactory 16 80%
Not satisfactory - -
Total 20 100%
Table - No. 6
Working Hours
ViewsNo. of RespondentsPercentage
Very Happy 05 25%
Happy 15 75%
Not happy - -
Total 20 100%
Table - No. 8
Relationship with Employees
From the above table it is clear that 60% of the respondents are
having the feeling of good and 40% are satisfied the relationship
with their employees in the industry.
Table - No. 9
Management Encouragement to Employees Development
Table - No. 10
Satisfaction about Health & Security measures
This table tells about the views and the respondent’s opinion about
safety and welfare measures. Here 10% of the respondents are
having feeling of good, 85% are satisfied and 5% are not satisfied.
Table - No. 12
Table - No. 13
Opinion Regarding Work Load
Table - No. 14
Management and Employees are allowed to Talk Freely
Table - No. 15
Relationship with Fellow Worker
Table - No. 16
Opinion about Supervisor
Table - No. 17
Relationship with Staffs of Other Department
The above table shows that 50% of the respondents are get
encouraged by their manager for their special talents and
remaining 50% respondents are not get full support from
the managers for using their special talents.
Table - No. 19
Attitudes towards Job
Table - No. 20
Opinion on Job Security
Table - No. 21
Opinion on Shift System
Table - No.23
Appreciation from the Manager, when worker fulfill the work.
The above table shows that 40% of the respondents felt that they
are get application by their manager when they are all fulfill the
work and remaining 60% of respondents have the opinion that they
are not appreciation by manager, when they are fulfill the works.
Here it shows that in Kenwood employees are not getting enough
recognition from their manager. Recognition of the employee’s
efforts is one of the technique of increasing employees morale and
productivity.
Table - No. 24
Opinion on regarding satisfactory level of wants fulfillment through their
present jobs:-
Table No. 25
CONCLUSION
Morale is psychological concept. Morale is not a
cause but rather the effect or result of many
going awry. Morale drifters from person to
person, industry to industry, level of education
age, nature of work etc. Morale may be range
from very high to very low.
By this study it is clear that various faction
which influences morale and productivity of the
employees each as Social Security measures,
welfare facilities, salary status, Bonus, heath
condition, shift system and recognition of work
are getting much importance.
To conclude employee morale plays very
important role in every organization. Good
employee morale helps to success of the
organization. Unless an employee has poor
morale if always a possibility of employee
disharmony and also affect smooth running of
the organization.
FINDINGS
1. Majority of the respondents are satisfied with
working environment health, security, safety,
welfare measures and leave and holidays facilities.
SUGGESTION
To improve the level of Employee Morale, it is better to
consider following suggestion.
Questionnaire
Part-A
Personal Details
1. Name -
2 Age -
3 Marital Status -
4 Qualification -
5 Department -
6 Year of Experience -
Part-B
1. Are you happy working in this company?
a) Very happy b) Happy c) Not happy
2. Are you happy in your job?
a) Very happy b) Happy c) Not happy
10. What do you think about the leaves and holidays provided in
this company?
a) Good b) Satisfactory c) Not Satisfactory
18. Do you fell that all are satisfied with each other?
a) Yes b) Cant Say c) No
19. Do you have job security in your company?
a) Yes b) Cant Say c) No
22. Do you find the rules and regulation of the company difficult to
follow?
a) Yes b) Cant Say c) No
23. Do you feel that you have and reached a satisfied level of your
wants through this job?
a) Yes b) No
1.www.statebankofindia.com