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Resume 2020

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LACY RHEA

SR. INSTRUCTIONAL DESIGNER


P (317)997-9629 E Lacyrhea2008@gmail.com A Indianapolis, IN W Lacyrheaportfolio.weebly.com

OBJECTIVE EDUCATION
Passionate Instructional Designer with 5+ years in the pharmaceutical and University of Southern Indiana
research industry working with various training projects across a large span Evansville, IN
of drug manufacturers. Bachelor of Arts: Advertising and
Public Relations
EXPERIENCE GPA: 3.4
March 2018-Present
Sr. Instructional Design Associate, Greenfield IN, Covance Walden University
Instructional Design Support MS Instructional Design &
 Drive training material development through the ability to convert complex Technology (Expected June 2020)
ideas into visually appealing concepts using the following applications: GPA: 4.0
Microsoft Word, Publisher, PowerPoint, Excel, and Articulate.
 Apply analytical problem solving skills to support Manager in addressing
business issues and challenges.
KEY SKILLS
 Apply ADDIE model to instructional design training solutions to enforce  PROJECT MANAGEMENT
consistent standards across training projects.  ADOBE CREATIVE SUITE
 Develop processes, policies, and procedures to enforce application of  ARTICULATE SUITE
training standards to ensure materials adhere to training standards for a  MICROSOFT SUITE
given solution area.  TRAINING DELIVERY
 Employ project management best practices across various training projects  TRAINING DEVELOPMENT
within the organization.
Client Support AWARDS
 Work with key stakeholders to develop training and communication  EMPLOYEE OF THE QUARTER
strategies. (Q3: 2017, Q2:2019)
 Incorporate identified quality trends, mission, and client requests into
learning and change management strategies.
 Partner with Analysts, Managers, and Subject Matter Experts (SMEs) to
create training communication and change management materials.
 Deliver training on an as-needed basis to train SMEs and trainers.

August 2016 – March 2018


Instructional Design Associate, Greenfield IN, Covance
 Support training development needs for new program launches.
 Work with various programs to revamp existing training materials and/or
develop new training materials.
 Act as a mentor to trainers delivering foundational onboarding and provide
feedback.

August 2015 – August 2016


Program Associate, Greenfield IN, Covance
 Respond to escalations from the team as well as client management.
 Conduct training for new program agents.
 Compile data and complete client reports.
 Became certified as a trainer to deliver onboarding.

March 2014 – August 2015


Program Specialist, Greenfield IN, Covance
 Respond to inbound calls from customers and document calls in CRM
database.
 Conduct insurance verifications, review PAP eligibility and provided PA
support as needed.
 Check the work of newer agents and helped to correct data quality errors.

MEMBERSHIPS
Association for Talent Development (ATD) member since 2019

REFERENCES
Available upon request.

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