Xbox 360 Error codes

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Check out this tutorial! If you are getting the 3 Red Light Fix (AKA
Three Red Lights of Death, 3RLOD, Red Ring of Death, X-Clamp
Fix) This link has the information you need!!

System Error. Contact Xbox Customer Support.

(Above photo taken from Xbox-Scene.com article)

The following re-Posted on Llamma with permission 05/02/06 Updated 05/08/07

Originally posted in Xbox-Scene.com Forums http://forums.xbox-scene.com/index.php?
showtopic=484726 (Check out the forum post for the most up to date info)

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THIS ERROR CODE GUIDE IS IN NO
WAY OFFICIAL NOR DO WE MAKE
ANY CLAIMS TO IT'S ACCURACY. 100% of
the info here was discovered by Scene Members through trial and error, a lot of the
information is probably incorrect, but it is our best guess. If you discover something that
is incorrect or not included please PM twistedsymphony to update the guide. Neither
Xbox-Scene, twistedsymphony, nor any of the guide contributers take responsibility for
any actions you might take as a result of reading this guide.

--==ERROR Codes==--
If there is a problem with the Xbox360 The LEDs in the ring of light will flash in a
particular pattern. The pattern itself leads some insight to the problem. Certain patterns
will lead to numbered error codes which will provide further insight to the problem. The
numbered error codes are described below their corrosponding LED code.

After reading this guide if you'd like to discuss the problems you're experiencing with
others you can do so in the following thread:
http://forums.xbox-scene.com/index.php?showtopic=462099

these are the codes we know so far...

Please contribute if you know of new codes that are not part of this list.

=============================

Sections 1, 2, 3, and 4 are flashing red

- The AV cable cannot be detected
/\
\/

THINGS TO TRY

1. Make sure that the AV cable is correctly connected to the Xbox 360 console.
2. Disconnect the AV cable from the Xbox 360 console, and then reconnect the AV
cable to the Xbox 360 console.
3. If the four flashing red lights continue to flash, try wiping the metal area of the
AV pack with a dry cloth. The metal area is the end that plugs into the console.
Wipe the metal area thoroughly, and then try the AV Pack again.
4. If the AV cable is correctly connected but the four red lights are still flashing,
substitute a different AV cable if you have one available.

=============================

Sections 1, 3, and 4 are flashing red

- General Hardware Failure
/\
\/

Check out this tutorial! If you are getting the 3 Red Light Fix (AKA
Three Red Lights of Death, 3RLOD, Red Ring of Death, X-Clamp
Fix) This link has the information you need!!

Check the secondary Error Code per the instructions in the section
below

THINGS TO TRY

1. Try restarting the console.

2. If restarting the console does not resolve the behavior, follow these steps:
o Turn the console off.
o Unplug all the power and AV cables from the console.
o Unplug the power cord from the wall socket.
o Firmly reconnect all the cables.
o Turn on the console.
3. If these steps do not resolve the behavior, turn the console off, remove the hard
drive, and then turn on the console. If the 3x Red LED error light is no longer
displayed, turn the console off, re-attach the hard drive, and then turn on the
console.
4. Also examine the lights on the power supply. When you turn on the console, the
power supply light should illuminate green even if the three lights on the RoL
flash red.

=============================

Sections 1, and 3 are flashing red

- Overheating
/\
\/
Alternativly Overheating can be cause by the console locking up or "freezing" after a set
amount of time. Lockups that occur at a specific point in a game are generally problems
with the game itself and not caused by overheating.

THINGS TO TRY
 1. Let the Xbox 360 console cool.
Note You may have to wait several hours for the console to cool enough. Do not
turn on the console when the console is hot.
2. Verify that the console has sufficient ventilation and that the fan is operating. For
more information about ventilation, see the "More Information" section.

PREVENTION SUGGESTIONS
To try to prevent this problem, use the following precautions:

• Do not block any ventilation openings on the Xbox 360 console.

• Do not put the Xbox 360 console on a bed, on a sofa, or on any other soft surface
that may block ventilation openings.
• Do not put the Xbox 360 console in a confined space, such as a bookcase, a rack,
or a stereo cabinet, unless the space is well-ventilated.
• Do not put the Xbox 360 console near any heat source, such as a radiator, a heat
register, a stove, or an amplifier.

DO NOT EVER PUT YOUR CONSOLE IN THE FREEZER OR OUT IN COLD

WEATHER
Some people think that doing this might help "fix" an overheating console, in fact doing
so could cause even bigger problems. Electronic devices like your console are made to
function at and around room temperature, extreme cold temperatures can often cause just
as many problems as extreme warm temperatures (such as overheating). Also if the
console is located in a dramatically cold area while running, the difference in temperature
between the hot console and cold air can create condensation which in turn will short out
your console making the situation far worse. Condensation will happen more quickly if
your console is overheating due to the greater difference in temperature. In short...
DON'T DO IT.

A more agressive Solution to overheating is to improve the cooling system of the

console. The best solution is to replace the thermal compound. If you attempt this you do
so at your own risk. If you're console is still underwaranty it is recomended that you
contact MS for a replacement before attempting to fix it yourself.

=============================

Section 4 is flashing red

- Hardware Failure
/\
\/

The Specific Type of hardware failure can be determined by the error code
displayed on the screen.
If the screen is blank or you would like additional information follow the
instructions for determining the secondary error code in the section below
E45: Unknown (possibly dashboard update related)
E64: DVD Drive Error.... DVD Timeout, Wrong firmware, dvd is without f/w chip, etc.

E65: DVD Drive Error.... DVD Timeout, Wrong firmware, dvd is without f/w chip, etc.
This can also be caused by the tray not being fully closed on boot.

E66: DVD Drive Error: DVD model, or version does not match that of the version
expected by the dashboard. OR the firmware version on the drive is older then the
firmware version expected by the dashboard. Make sure the DVD drive is of the same
version originally included with the console and that it is using either the original
firmware included with the console or newer.

E67: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem
with the internal connection to the hard drive, Try removing the hard drive and playing
without it

E68: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem
with the internal connection to the hard drive, Try removing the hard drive and playing
without it, This can also be caused by a Hard Drive Eprom Error. Some also believe this
might be caused by a problem with the fans.

E69: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem
with the internal connection to the hard drive, Try removing the hard drive and playing
without it

E71: possibly a dashboard update error, Check below in the "Console Reset Codes" for
instructions. If that does not work there is no other solution and the console must be sent
back to MS for repair.

E72: (not yet known)

E73: General Hardware Error: Ethernet port... this error is caused by a problem with the
Ethernet port.

E74: AV cable error... There is a problem with the AV cable, try using a different AV
cable. If the cable is known to be working then there is a 90% chance it's a scaler chip
problem (the "ANA" or "HANA" chip connected directly to the AV cable) in rare cases it
is the GPU.

E76: (not yet known)

E79: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem
with the internal connection to the hard drive, Try removing the hard drive and playing
without it

=============================
--==SECONDARY ERROR CODES==-
The specific type of hardware failure can be determined by a "hidden" error code

• Turn the xbox 360 on, and wait till the 3 red lights are flashing.
• Press and hold the sync up button (the small white one), while holding that button
press the eject button.
• The LEDs will now blink the first number in the code (as described below).
• Release the eject button and press it again.
• The LEDs will now blink the second number of the code.
• Release the eject button and press it again.
• The LEDs will now blink the third number of the code.
• Release the eject button and press it again.
• The LEDs will now blink the forth number of the code.
• Release the eject button and press it again.
• The LEDs will go back to the 3 red flashing lights.

You should be able to determine the difference between the 3 flashing lights and the error
code lights by the rate in which they flash.

Here is how you interpret the LEDs to get the code number:

• All four lights flashing - 0

• One light flashing - 1
• Two Lights flashing - 2
• Three lights flashing - 3

0001 power supply problem

0002 Network Interface problem
0003 Power problem could be the PSU could be the GPU/CPU, somehow the console
isn't getting clean power from the power supply.
0010 over heating
0011 over heating - If you are receiving this error after disassembling your console make
sure to all 8 of the heatsync screws are tightened securely to the board/heatsink holes.
0012 over heating
0013 over heating
0020 (Not yet known, possibly overheating)
0021 DVD Drive Time out - Can be caused by problems with a firmware flash. This is
also speculated to sometime be caused by a problem with the southbridge chipset on the
motherboard.
0022 GPU Error / GPU Overheating
0023 (not yet known)
...
0101 (not yet known)
0102 unknown error
 • though it's most likely GPU related literally means the console does not know
what is wrong. possibly a short or cold solder joint somewhere. So far there is 1
major theory for what causes most of these errors is that the Ram, CPU, or GPU
are not soldered properly to the mother board due either to poor manufacturing or
excessive heat up and cool down cycles that stress, weaken and eventually break
the soldered connection.
There are two theories to fixing this one deals with the "X" clamps that hold down
the chips. The other involves re-Heating the chips. DO NOT attempt either of
these if your console is still under warranty. If your console is still under
warranty return it to the store where it was purchased or call MS to have it
replaced. I have also heard of limited success by simply switching the AV cable
from "HDTV" mode to "TV" mode.

0103 CPU Error/ CPU Overheating - see solution for error 0102
0110 Memory Error / Memory Overheating - see solution for error 0102
...
0200 (not yet known)
...
1000 (not yet known)
1001 (not yet known)
1002 (not yet known)
1003 Hard Drive Error... It could be a problem with the Hard Drive itself or a problem
with the internal connection to the hard drive, Try removing the hard drive and playing
without it
1010 Hard Drive Error, Can be caused buy a corrupt or missing eProm.
1011 (not yet known)
1012 (not yet known)
1013 (not yet known) possibly a dashboard update error
1020 (not yet known)
1021 (not yet known)
1022 AV cable error... There is a problem with the AV cable, try using a different AV
cable. (could also be a problem with the encoder chip)
1023 DVD drive not connected, connect DVD drive to boot
1030 (not yet known)
1031 (not yet known)
1032 (not yet known)
1033 (not yet known)
...
1444 and up There is no "4" in the error codes four lights is a "0" go back and check
your code again.

=============================
--==Console Reset Codes==--
Clear All Installed Game Updates and Console Cache

1. Go to the "system" blade

 2. Select "memory"
3. Press Y on the HD symbol
4. Press X,X, Left Bumper, Right Bumper, X,X
5. A message will appear saying: "Do you want to perform maintenance on your
Xbox 360 storage devices?"
6. Select Yes

Clear Any Failed system updates that cause the console to error.

1. With the console off, press and hold the sync up button (the small white one)
2. While holding the sync button press the power button to turn on the console
3. Continue to hold the sync button until the Console has booted up completely.
4. During the boot process the console should clear any failed updates, allowing you
to use it normally.

=============================
--==Sending in your Console for Repair==--
If none of the above suggestions work, contact MS customer support get get a support
ticket started. If your console is still under warranty DO NOT attempt to open it and fix it
yourself. MS will fix it promptly and for free and if you open it you loose the free
support.

Check the documentation that came with your Xbox 360 for contact information.

In the US Customer Support can be reached at 1-800-4-MY-XBOX (1-800-469-9269)

=============================

This FAQ is constantly changing and I do my best to keep it as up to date as

possible..
If you would like to help please send me a PM with any additional info/links that
you feel should be included/corrected with this FAQ.

After reading this guide if you'd like to discuss the problems you're experiencing with
others you can do so in the following thread:
http://forums.xbox-scene.com/index.php?showtopic=462099