Community Launch Checklist
Community Launch Checklist
Community Launch Checklist
Launch
Checklist
Preface
| General settings
| Portal Policies
| Set the Stage
| Define Access
| Set the Sign-up Process
| Create Messages and Announcements
| Prepare for Engagement
| Enable Notification
| Gamification
| Incentivization
| Customize Theme
| Configure Custom Domain
| Explore Apps
| Install Widgets
| Seed Community
| Choose Content Types
| Create Groups
| Add Topics within Groups
| Invite Your Team
| Use Bot Profiles
| Run Tests
General Settings
Add portal logo, change the name and
description of the community website to keep it
in sync with your solution.
Portal Policies
This is where you’d initiate of the most basic
configurations for your community.
Define Access
Communities can be either private or public — private community gives access to
only the logged in users, while public communities are accessible to non-members
as well. Here, you can choose either public or private mode for you community.
However, note that it is a good idea to keep public community in private mode until
it is ready to go live.
Enable Notification
Make sure to activate email notifications once you
are ready to launch. To maximize the success of
email delivery, install SendGrid app if you already
have an account. You can also use the messenger
notifications (Facebook or Telegram) to push the
notifications to their messaging app.
Gamification
Leverage the reputation scoring to ensure that the users know about the value of their
contribution and keep them involved. You can also use configurable user badges to
showcase unique user attributes.
Incentivization
Use the virtual currency app to reward community members based on the intended
actions set by you. Allow them to redeem the same for your product or services.
Customize Theme
Tribe is highly customizable — you have a lot of control over the theme — can easily
change the color and font, add a navigation bar, add tags in your portal and even
manage CSS.
Install Widgets
Use API and widgets to showcase specific community feeds in your website or product
and deliver social experience to your users without always redirecting to the
community.
Seed Community
Now that you have configured the community hub, it’s time to seed the initial content
so when users come to your community, they could get the right sense.
Create Groups
Every content should be part of a group. The groups can be based on categories,
location or shared attributes between members. You can even customize what groups
are called in your community. For example, can call them Rooms or Boards, Channels,
etc.
Run Tests
Once you are done with all of the previous action items, it is time for rigorous testing. It
goes without saying that testing the community before beta or public launch is of
paramount importance.
The test cases will hugely differ from community to community, since they are all
unique. Our goal here is to start with a viable community that won’t disappoint users
and establish trust in your brand.
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