How To Use English On The Telephone
How To Use English On The Telephone
How To Use English On The Telephone
English on the
Telephone
This guide will help you with business
telephone calls
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Good news!
To use English on
the telephone you
just need some
basic template
phrases for the
common tasks
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This guide includes how to:
make, answer, and receive phone calls in
English
make arrangements
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Direct links to each section
Jump to:
Make a call
Answer & transfer a call
Receive a call
Make arrangements
Avoid communication problems
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Use this guide as a reference
OR
Learn 3 phrases every day for 1 month
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Make
a call
Say who you are
This is [name]
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Ask to speak to someone
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Leave a message
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You get through to the wrong person
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Check if the person has time to talk
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Explain why you’re calling
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End the call
I think that was all
Hello? informal
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Transfer a caller
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Ask caller to wait
Please hold
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You can’t put the caller through …
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The person the caller wants is not available
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Would you like to call back later?
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Receive
a call
Confirm who you are
[name] speaking
This is [name]
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Ask who is calling and why
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Thank caller for returning your call
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You receive a call intended for someone else
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You are busy
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Make
arrangements
Ask for a meeting or appointment
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Find a time and day
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Suggest alternatives
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Agree on a location
Shall we meet at …
Let’s meet in …
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Confirm arrangements
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Avoid
communication
problems
Technical problems
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You don’t understand the caller
I’m sorry, could you slow down a bit?
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Confirm and summarise
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Learn
more
Improve your Business English with more
great resources, tips and free guides
at our blog:
http://blog.tjtaylor.net
www.facebook.com/TJTaylorEnglish
twitter.com/TJTaylorEnglish
www.linkedin.com/company/tj-taylor
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