Xox Prepaid Faq
Xox Prepaid Faq
Xox Prepaid Faq
Top FAQs
What if my mobile phone is found after I have reported the loss to XOX?
You need to call our Customer Careline at 1300-888-010 to cancel the report made and ask them to
activate your line again.
What is the latest XOX/ONEXOX Mobile Internet Plans or promotion? How to subscribe?
You can check our latest promotion and subscription command by click:
https://xox.com.my/plans/fat-mobile-internet/
Step 1: Go to Phone Settings > Mobile Network > Access Point Name
Step 2: Choose “Add a New APN”
Step 3: Change the Name and APN to XOX and tap save
Step 4: Select the XOX APN you’ve created
Step 5: Restart your Mobile Phone
If the problem still exist, please contact our customer care agent at 12273.
GENERAL FAQ
Who is XOX?
XOX is a Mobile Virtual Network Operator (MVNO) which is partnering with Celcom Malaysia
Berhad where XOX utilizes Celcom’s nationwide mobile network infrastructures. XOX provides
mobile services through various mobile subscription packages.
Why is it that I can only see Celcom as my phone’s active service instead of XOX?
In certain phone models, the phone takes the network ID as their display and auto-switches ID
instead of the SIM ID.
Can I use XOX SIM card for 3G video call?
Yes, XOX has 3G video call.
I am a post-paid user for other Telcons, if I MNP to XOX, what will I be? Prepaid or Postpaid?
You can be both. If, you want postpaid, you can sign up for BLACK
Will I be notified when my XOX Mobile Data Plan has successfully been auto-renewed?
Yes, you will receive an SMS notification.
*To purchase an Add On package, SMS your chosen input message as above and send to
23388/22111.*
(E.g. Type DATA ADD 100 and send to 23388/22111.)
Can I carry forward my unutilized Add On quota to the next billing cycle?
No, unutilized Add On quota will be forfeited and will not be carried forward to the next
billing cycle.
The subscription will fail to auto-subscribe in the event of insufficient balance, barred and
blocked status. Please ensure you have sufficient balance in your prepaid or hybrid account.
Do take note that all promotional plans will not be available for subscriptions after the
promotion period.
SEANSON PASS
Can I share MINUTES, DATA and SMS credits in Season Pass counter to my friends & family who are
XOX MOBILE subscribers as well?
Yes. In fact you can share with any other XOX MOBILE subscribers, not limit to only friends and
family. (RM0.50 will be charge to SENDER for each successful sharing.)
NOTE:
a.) For ONEXOX subscribers, the sharing of Season Pass RM0.50 charges will be deducted
from MA first, and then DA.
b.) Multiple items sharing is ALLOWED in single share command SMS and will be only charge
RM0.50 for successful sharing. Eg: Share 0103333010 D1 V50 S100 1234. (to share 1GB |
50 Mins | 100 SMS)
Once I have purchased MINUTES or SMS when will the consumption period begin?
The consumption period will begin immediately upon successful purchase and subscription of
Season Pass and right upon your next voice call (LOCAL ONLY (example: +60)) or outgoing text
message (LOCAL ONLY (not include SMS short code, example: 6XXXX)).
a.) For voice call to any Malaysia toll free number (1300 or 1800), it will deduct your
available airtime instead of Season Pass minutes.
b.) IDD will be as normal pay-per-use consumption via normal airtime deduction.
Once I have purchased Data when will the consumption period begin?
The consumption period will begin upon your next data usage/consumption eg when you
purchase Data Package SP D1 (20GB) it will be stored in your Season Pass account, it will only be
deducted once you have commenced with NEW data activation (daily, weekly, or monthly data
plan).
*BLACK and ONEXOX Prepaid subscribers must follow current data subscription command i.e.
DATA FATD1, DATA FATW2, DATA FAT500, DATA FAT1, DATA FAT2, DATA FAT5 & DATA FAT10.
NOTE: Daily Mobile Data Promo (1GB @ RM3 – DATA FATD1) package is NOT allowed to be consumed from
Season Pass. It will deduct from your airtime instead.
If my prepaid account status is in barred, can I still consume Season Pass counters?
No. You’re not able to consume any from the Season Pass counters (minute, SMS, and data).You
have to top-up to remain active to avoid service interruptions.
MNP PACK
What is ONEXOX?
Powered by XOX MOBILE, ONEXOX is a prepaid mobile plan that offers blazing fast 4G LTE with
Superb Savings.
Where can I get ONEXOX starter pack?
You can purchase ONEXOX Starter Pack from any appointed authorized distributors and XOX
MOBILE Online Store (http://xox.com.my/onlinestore/). The Starter Pack recommended retail
price is RM10 and comes with preloaded RM5 credit, 4G LTE and 1800 Free SMS upon SIM
activation.
If I were to port over my mobile number, can I enjoy this ONEXOX benefits?
Yes. Subscribers from other local operators from either postpaid or prepaid can port in to
ONEXOX Prepaid to enjoy the benefits from 11th April, 2016 onwards.
Why should there be Dedicated Account (DA) and Main Account (MA)?
With the 2-in-1 DA MA flexible plan, subscribers have the freedom to enjoy special rates in both
DA & MA accounts based on your top-up values. Surf www.xox.com.my to learn more about the
2-in-1 DA MA flexible plan.
If I were to perform top-up, the airtime will be credited into which account?
The Airtime credited will be based on the top-up value/amounts that has been purchased. Surf
www.xox.com.my to learn more about 2-in-1 DA MA flexible plan, and save more on the credited
airtime by purchasing the top-up wisely
In which account is the available credit of RM5 located for this SIM Pack and how long is the active
period if I do not top-up after the activation date?
Every new starter pack comes with RM5 credit in Main Account (MA). The SIM card will be active
for 30 days without any top-up after the activation date.
1. View your subscription profile which consists credit balance from DA & MA accounts,
subscriptions validity, and free SMS’s balance.
2. Overview of your monthly detailed billing.
3. To purchase top-up
4. Internet subscription management: To subscriber internet plan, upgrade your
subscription, check remaining quota and increase the quota.
5. Sub-line management: Can add up to 10 sub-lines, manage their profile, subscribe
internet plan, and upgrade sub-line’s internet subscription.
6. Check loyalty points.
Does XOX MOBILE internet (data) support for all types of devices and smartphones?
XOX MOBILE data plan supports almost all types of devices and smartphones. Please make sure
you have the correct settings. However, the plan does not support data services for Blackberry
Internet Service (BIS).
Is XOX MOBILE data plan unlimited?
No. XOX MOBILE offer high speed data plan up to 7.2mbps download data based on the quota
limit/day subscribed. With this, ONEXOX subscribers are free from interrupted internet browsing
speed.
What is the limit member for Friends+Family (F+F) that can be registered and to which network?
You can register up to 10 numbers F+F. First 10 registrations are free. F+F rate is open to all local
networks including Telekom Malaysia fixed lines (except premium numbers 1-300 and phone
numbers abroad). You can also replace the registered numbers and replace with another number.
However, each replacement will be charged RM1 from MA account. Please make sure you have
sufficient balance before proceeding.
1. How to apply F+F: SMS to 22111- F+F ADD (space) (phone number)
2. How to check the F+F list: SMS to 22111 – F+F LIST
3. How to cancel a number in the F+F list: SMS to 22111 – F+F (space) DEL (space)
Is the DA F+F rate applied to MA once credit balance in DA has finished up?
Yes. You will still enjoy DA F+F rate with credit balance in MA.
What is the SMS command code if I were to check balance, check data balance, subscribe data, etc?
You can refer to the SMS command code at USER GUIDE.
How can ONEXOX Prepaid subscriber access to USSD?
ONEXOX Prepaid subscriber can dial *150# to access to USSD.
WELCOME DEALS
Below are the New Packages for Prepaid 28 Months Validity effective on 1/9/2018.
How to purchase this Season Pass FAT once I activated my SIM Pack?
You may purchase by sending SMS with the subscription code below to 23388 Subscription code:
1. SP FAT 10GB+10GB = SP FAT10
2. SP FAT 5GB+100mins = SP FAT5M
3. SP FAT 333mins = SP FATVOICE
4. SP FAT 10GB+333mins = SP FAT10M
What if I want to purchase Season Pass FAT package after 10 days of activation?
Season Pass FAT package will no longer available. However, you can follow our Facebook page
(XOX Malaysia) or download our MyXOX app to stay updated with Happy Hour deals and other
promos.
When will I receive 28 months validity upon purchase Season Pass FAT packages?
You will receive validity immediately upon FIRST successful purchase of any XOX Welcome Deals.
The 28 months validity will be extended from XOX Welcome Deal(s) purchase date.
What are the items that Season Pass FAT counters are shareable??
1. Minutes, SMS and Data can be share
2. Multiple items sharing is allowed in a single share command SMS.
3. Sender will be charged RM0.50 for each successful sharing SMS.
4. Maximum 3 sharing per day.
5. Maximum sharing limit per SMS: Unlimited minutes, unlimited SMS, 10GB data
If I MNP or purchase new SIM pack via XOX Online Store or MyXOX Mobile app, am I entitled for
Season Pass FAT deal?
Yes. You are entitled as long as you purchase within the 10 days upon your activation.
Each participant agrees that he/she has read and understood these terms and by their participation
in the campaign. Each participant agrees to be bounded by the terms and conditions.
This campaign is open to all XOX Mobile subscribers (herein known as “Participants”) who is
an active XOX MOBILE Prepaid and a BLACK subscriber, also must be a Malaysian resident with a
valid MyKad and address in Malaysia, aged EIGHTEEN (18) years and above.
Every accumulated /1 time top up OR payment of RM20 = 1 token (For Weekly Prizes lucky draw)
Every accumulated /1 time top up OR payment of RM50 = 1 token (For Grand Prize lucky draw)
Campaign Period:
The campaign will start from 15th October 2018 00:00:00 and ends on 11th November 2018
23:59:59.
Prizes and winners draw & announcement will be conducted on the dates as following:
Contacting Winners:
5 winners in total for the campaign and will be announced on social media and will be contacted
through XOX customer care team.
If there is a public holiday, the winners will be announced the day after.
XOX MOBILE will then contact winners via customer care. Each winner will be contacted a
maximum of 3 times only.
Winners have 7 days’ time from the first attempt that customer service has made for prize
collection
If the winner cannot be contacted after 3 times and if it’s already after 7 days the prize will be
forfeited.
Other Terms
The Organizer reserves the right to revoke the eligibility of winning participants who fail to
comply with the prize redemption procedures set by the Organizer. The Organizer will not be
responsible for the missing or receiving late notices that were caused by factors outside of the
Organizer’s control.
Due to any circumstances, that may cause phone not being available, XOX MOBILE reserves the
right to replace the phones within same range and price at any time without giving any prior
notice to the participants.
XOX MOBILE reserves the right to change, amend, modify, suspend, continue, terminate and add
all or any terms to the campaign/contest/promotion terms and conditions accordingly.
ONEXOX PREPAID
Q1: How much will the prepaid SIM starter pack cost after Service Tax is implemented?
A1: Purchase of prepaid SIM starter pack is already inclusive of service tax, you will not be
further charged when you register a new prepaid number, as there is no registration fee.
Q3: Will there be Service Tax charges for Season Pass or Happy Hour purchase?
A3: There will be NO charges for Season Pass or Happy Hour purchase.
Q4: If I am a non-Malaysian, will I be exempted from paying for the Service Tax for prepaid Top-
Ups?
A4: No, Service Tax 6% will still be charged for Top-Ups performed by non-Malaysian registrant.