Costa Pasifica Bar and Service Training
Costa Pasifica Bar and Service Training
Costa Pasifica Bar and Service Training
• PERSONAL INFORMATION
BACKGROUND
• Owner and Bar/Service Consultant
•Train the Trainor
PlayVours Consultancy Program
Food and Beverage Service Trainer
Restaurant Service and Bartender
Raffles and Fairmont Hotel Makati
2019- Present
2014- 2019
•Head Mixologist
•Bartender and Head Waiter in
Mireio Terrace/Mistral
Spectrum all day dinning buffet
Raffles and Fairmont Hotel Makati.
Fairmont and Raffles Hotel Makati
2018- 2019
2013- 2015
•Bartender/Mixologist
•Waiter/ Barista in Marriott Cafe/barista in Java +
Longbar Restaurant
Marriott Hotel Manila at Newport City
Raffles and Fairmont Hotel Makati.
2011- 2013
2015- 2018
• Tittle holder for Casa Noble Ambassador 2016 • Finalist for La Maison Cointreau Competition 2018
• Global Noble company • Remy Martin Company
S- Sentiments to individual needs S- Specific- The employee should be To create a professional employee by
able to identify the specific needs of provide quality service training
the Brand, Owner, Colleagues and that can provide great experience that
Guest result to increase satisfaction of Brand,
Owner, Colleagues and guest
E- Enthusiasm to give outstanding M- Measurable- The employee will To maximize the talent of the employee
service is our commitment identify the proper timing of service
without interrupting guest experience
R- Respect for our guest is our culture A- Attainable- Task and responsibility To focus on what can be attain as an
that can be done individual employee
V – Vigilance is our responsibility R- Relevant – Employee will understand To embrace the service standard of the
the import ants of doing the standards hotel/Resort
E- Empowerment is given to create T- Time- bounded – Employee will be To be ahead of any given situation that
their own personal touch to guest able to plan the next step of service result to great service
PlayVours Module Set 1 Basic
4 days Itinerary and needs to prepare
• D 1 (8am to 5pm) SERVICE • D 4 (8am to 5pm) BARTENDING
- Assessment (Exam and Demo) - Recap
- Introduction - Basic Bar Knowledge Training Part 2 (6 Spirits)
- Restaurant Service Standard Part 1 - Wine Service Training
- Psychology of service Part 1 - Classic Cocktail and Mocktail Training
- Exam - Exam
(Room TV with usb or HDMI, Board and Marker pen, hands out) - (Room TV with usb or HDMI, Board and Marker pen, hands out,
Mobile bar with complete bar tools and ingredients)
• D 2 (8am to 5pm) SERVICE -- Service and Bar Presentation to management (DEMO)
- Recap (At the Restaurnat and bar with management, hands out)
- Restaurant Service Standard Part 2
- Psychology of service Part 2
- Demo
(Room TV with usb or HDMI, Board and Marker pen, hands out, Table
Setup)