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    Questionnaire 222

    Uploaded by

    sunny
    The document is a survey questionnaire for a comparative study between Flipkart and Amazon India. It contains questions about the respondent's online shopping habits and preferences between the two sites. Questions include factors for encouraging or discouraging online shopping, shopping frequency, preferred site, satisfaction with products/service, how sites are chosen, problems encountered, pricing preferences, and views on promotional activities and customer assistance.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Questionnaire 222

    Uploaded by

    sunny
    2K views6 pages
    The document is a survey questionnaire for a comparative study between Flipkart and Amazon India. It contains questions about the respondent's online shopping habits and preferences between the two sites. Questions include factors for encouraging or discouraging online shopping, shopping frequency, preferred site, satisfaction with products/service, how sites are chosen, problems encountered, pricing preferences, and views on promotional activities and customer assistance.

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    The document is a survey questionnaire for a comparative study between Flipkart and Amazon India. It contains questions about the respondent's online shopping habits and preferences between the two sites. Questions include factors for encouraging or discouraging online shopping, shopping frequency, preferred site, satisfaction with products/service, how sites are chosen, problems encountered, pricing preferences, and views on promotional activities and customer assistance.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2K views6 pages

    Questionnaire 222

    Uploaded by

    sunny
    The document is a survey questionnaire for a comparative study between Flipkart and Amazon India. It contains questions about the respondent's online shopping habits and preferences between the two sites. Questions include factors for encouraging or discouraging online shopping, shopping frequency, preferred site, satisfaction with products/service, how sites are chosen, problems encountered, pricing preferences, and views on promotional activities and customer assistance.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    4/28/2019 Comparative study between Flipkart and Amazon India

    Comparative study between Flipkart


    and Amazon India
    Dear sir/madam,
    I am a student of “Dr. S. S. Bhatnagar University Institute of Chemical Engineering & Technology”
    pursuing my M.B.A program and as a part of curriculum, I am conducting a survey on “comparative
    study between ipkart and amazon”. I request your free and genuine response to the following
    questionnaire. Information provided by you will be kept con dential and used for academic purpose
    only.

    * Required

    Age

    18-21

    21-25

    >25

    Gender

    Female

    Male

    Have you ever done online shopping?

    Yes

    No

    https://docs.google.com/forms/d/e/1FAIpQLSfUYu7yTkCjp0eIn446ww9Jy97Qj9epSFJaenIYyNcfUsjR1Q/viewform 1/6
    4/28/2019 Comparative study between Flipkart and Amazon India

    Do you consider online shopping safe?

    Yes

    No

    Important factors encouraging online shopping *


    low price

    Time saving

    Greater variety of product

    Easier and more convenient

    others

    Factors discouraging online shopping


    Need to provide personal data

    problematic payment process

    inconvenient delivery

    Fear of fake product

    Other:

    How often do you shop online?

    once in a month

    once in two month

    more frequently

    more often

    https://docs.google.com/forms/d/e/1FAIpQLSfUYu7yTkCjp0eIn446ww9Jy97Qj9epSFJaenIYyNcfUsjR1Q/viewform 2/6
    4/28/2019 Comparative study between Flipkart and Amazon India

    Which online site will you prefer?


    Amazon

    Flipkart

    Other:

    Which online service is more satis ed in terms of products,


    customer care and delivery service ?
    Amazon

    Flipkart

    Other:

    How do you choose online shopping site ?


    Referred by friends

    Advertisment

    online reviews

    Have your encountered any problems with online shopping site?


    if yes, by which one
    Amazon

    Flipkart

    Others

    https://docs.google.com/forms/d/e/1FAIpQLSfUYu7yTkCjp0eIn446ww9Jy97Qj9epSFJaenIYyNcfUsjR1Q/viewform 3/6
    4/28/2019 Comparative study between Flipkart and Amazon India

    In terms of pricing, with which online shopping site you are


    satis ed ?

    Flipkart

    Amazon

    Others

    Which online shopping site will you suggest to your family and
    friends ?

    Amazon

    Flipkart

    Others

    Does promotional activities impact your purchasing decision ?

    Strongly agree

    Agree

    Neither agree nor disagree

    Disagree

    Strongly disagree

    https://docs.google.com/forms/d/e/1FAIpQLSfUYu7yTkCjp0eIn446ww9Jy97Qj9epSFJaenIYyNcfUsjR1Q/viewform 4/6
    4/28/2019 Comparative study between Flipkart and Amazon India

    How con dent are you that your personal information is kept
    con dential when buying products online ?

    Extremely con dent

    Quite con dent

    Moderately con dent

    slightly con dent

    Not at all con dent

    Customer assistance after purchase from Flipkart is good ?


    Strongly agree

    agree

    Neutral

    Disagree

    Strongly Disagree

    Customer assistance after purchase from Amazon is good?


    Strongly agree

    Agree

    Neutral

    Disagree

    Strongly Disagree

    SUBMIT

    Never submit passwords through Google Forms.


    https://docs.google.com/forms/d/e/1FAIpQLSfUYu7yTkCjp0eIn446ww9Jy97Qj9epSFJaenIYyNcfUsjR1Q/viewform 5/6
    4/28/2019 Comparative study between Flipkart and Amazon India

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