Customer Agency Name:: Section 1: Overview of Procurement
Customer Agency Name:: Section 1: Overview of Procurement
Customer Agency Name:: Section 1: Overview of Procurement
[If known, also communicate to the vendor key milestone dates, particularly if dates may have already been communicated or
external influences are driving dates. Dates are a factor in the vendor’s proposal.]
Mandatory:
Highly Desirable:
Evaluation Criteria
This procurement will be evaluated based on the following criteria:
[For this section, list out the criteria the vendors will be evaluated on and the percentage of weight you will be assigning. The
table below lists standard criteria found in procurements and are provided as examples only. The criteria should be determined
by the customer based on what is most important to you. Questions on the evaluation criteria can be directed to your internal
contract resources or to DES Contracts at contractingandpurchasing@des.wa.gov, or 360-407-2210. Please reference contract
number 05213.]
Performance Measures
[Overall performance measures have been established for this contract. Reference schedule D of contract 05213 for a detailed list
of performance measures established for tier 1 of this contract. These performance measures will be reported on by the vendor,
based on a predetermined scheduled. Customer agencies using this contract may be asked to complete a survey about their
experience.
If you do not have any performance measures that go above and beyond what is described in Schedule D this row may be deleted
or you may simply reference that Schedule D performance measures apply to this Statement of Work.]
[For the following section, identify any and all requirements you have for this Statement of Work. Please remove any rows that
do not apply for your procurement and add any content that is not listed that is relevant to your procurement. NOTE: please
retain the section headings as they tie to the price proposal in the work order section of this document. Sections headings are:
Project Management, Theme Development, Functional Development, Functional and Quality Assurance Testing, Post Testing
Development and Fixes, Documentation Development, Training and Website Maintenance. The section heading Additional
Consulting Services is an optional heading and may be deleted if customer has not identified any additional consulting services.]
SECTION 2: CUSTOMER REQUIREMENTS
Items checked Special Instructions to
apply to this Vendor
Description of Customer Requirement procurement (if applicable)
This section describes the Purchasers functional and technical requirements for this procurement.
PROJECT MANAGEMENT
Project management services to support website development [Provide any additional detail
projects you feel is important for the
vendor’s to understand so they
o Initiating can provide you with their
o Planning best/most accurate price
o Design proposal for services]
o Development
o Test
o Implementation
o Stabilization
Implementation services for website development projects
o Support go live
o Support cutover activities
o Other, please describe
___________________________
[List any/all implementation services you expect the vendor to
provide as part of the SOW.]
THEME DEVELOPMENT
Document detailed customer requirements and obtain
acceptance of requirements by customer.
[Provided below are some standard services that vendors should provide as
part of any website development effort. This list is customizable by the
customer, add or remove as needed. NOTE: these comments apply to all
sections of this document.
List any/all additional services you expect the vendor to provide as part of
the SOW.]
Graphic design services
o Develop custom website designs and interfaces,
adhering to established standards and guidelines
Website layouts – homepage, landing pages,
secondary and tertiary pages, etc.
Logos, branding or identity
FUNCTIONAL DEVELOPMENT
Configure, install, administer and support the following content management systems.
Check the box for each content management solution needed.
Content Management Solution
DotNetNuke
Drupal
Adobe Contribute
WordPress
SharePoint
Dreamweaver
Other, please describe ______________________
Have expertise in the following development languages/tools.
Check the box for each development language/tool needed:
Development language/tool
HTML
CSS
Javascript
JQuery
Ajax
PHP
Ruby on Rails
ASP.NET
Adobe Flash
Active Scripting
XML
XMAL
Development services – includes, but is not limited to, [Customer should list special
development of the following functions: instructions to the vendor here
like:
o Template development
Types of functions
o Content development and/or migration needed on web pages
o Forms and details about the
o Surveys functions]
o RSS feeds
o Search capabilities/functionality
o Web analytics
o Transaction based services (e.g., payments, etc.)
FUNCTIONAL AND QUALITY ASSURANCE TESTING
Conduct user acceptance testing
Conduct accessibility testing to the State OCIO Guidelines
Functional and quality assurance testing on website. Includes:
o Browser support
o Operating systems
o Screen resolutions including responsive for mobile
o Assistive technologies
o Color blindness
o Text sizing
POST TESTING DEVELOPMENT AND FIXES
Provide resolution for all defects identified during the testing
phase
DOCUMENTATION DEVELOPMENT
Document test results and provide final report to customer
Training documentation
[For the following section, identify any and all deliverables you want the vendor to produce for this Statement of
Work. Please remove any rows that do not apply for your procurement and add any content that is not listed that is
relevant to your procurement. NOTE: please retain the section headings as they tie to the price proposal in the work
order section of this document. Sections headings are: Project Management, Theme Development, Functional
Development, Functional and Quality Assurance Testing, Post Testing Development and Fixes, Documentation
Development, Training and Website Maintenance. The section heading Additional Consulting Services is an optional
heading and may be deleted if customer had not identified any additional consulting services.]
SECTION 3: DELIVERABLES
This section identifies the deliverable requirements of the Purchaser.
Items Special
checked Instructions to
Name of apply to this Vendor
Deliverable Description of Deliverable procurement (if applicable)
PROJECT MANAGEMENT
Project Charter Authorizes the project and documents the initial
requirements that satisfy the stakeholder’s needs and
expectations.
Project Management Details out how the project will be planned, executed,
Plan monitored and controlled, and closed. Includes but is not
limited to project management approach and methodology
of the vendor, project resources and organization, roles and
responsibilities, issue and risk management,
communications, stakeholder management, change request
process, QA process, monitoring and reporting progress, etc.
Project Schedule/ Provides a detailed list of the work activities to complete the
Calendar of Events project including but not limited to, planned start and finish
dates, resource assignments and allocation, milestones,
Project Close Letter Represents final sign off on the solution provided by the
vendor. Signed by both the vendor and the customer
agreeing solution has been delivered to the satisfaction of
both parties. Signals the start of maintenance (if
applicable).
THEME DEVELOPMENT
Design Document Provides a detailed design of the vendor’s proposed solution
with the customer business requirements clearly stated. This
document details out how the vendor proposes to meet all
of the customer’s requirements.
Requirements Provides traceability of the requirements from the statement
Traceability Matrix of work all the way through the design, development and
implementation process. Ensures all customer requirements
have been included in the solution.
Design Acceptance This letter is an agreement between the vendor and the
Letter customer that the design of the system (as detailed in the
design document) meets the business needs of the
customer. Both the vendor and the customer sign accepting
the design before development starts.
FUNCTIONALITY DEVELOPMENT
Screen Mockups Provides a view to the customer of how their website will
look when completed.
FUNCTIONAL AND QUALITY ASSURANCE TESTING
Test Plan Details out the vendors testing approach and methodology
for this engagement.
POST TESTING DEVELOPMENT AND FIXES
Test Results/ Provides a detailed report of the testing results and any
Deficiencies Report deficiencies that remain in the system. All deficiencies
should have a document resolution and delivery date for
resolution.
Test Acceptance This letter is an agreement between the vendor and the
Letter customer to accept the test results and the deficiencies
report as documented. Both the vendor and the customer
Project Management: includes the development of project plan, project point of contact, project oversight and support, customer
meetings.
Theme Development: creating the custom theme based on requirements; ensuring that the theme meets accessibility
requirements; developing template pages for different sections of the site and different functionalities.
Functionality Development: adding and customizing modules to meet functionality requirements.
Functional and Quality Assurance Testing: Includes accessibility testing and W3C validation.
Post Testing Development and Fixes: troubleshooting and fixing any issues found in testing.
Documentation Development: developing training documentation for technical support staff.
Training: Technical training for technical staff on maintaining features and functionality.
Website Maintenance: may include technical maintenance and programming, graphic design and editing, troubleshooting and site
assessments, assistance with HTML or building content, forms and surveys, etc.
Additional Consulting Services: may include change management, mobile development, cloud services, business intelligence,
solutions architect, infrastructure, architecture, security, communication strategy, quality assurance, project manager, analyst, front
end developer, technical developer, junior, journey, senior or expert level resources.
The Work Order template is embedded below. If the work is a project, once all aspects of the agreement are established, the
parties are to sign and document any other agreements on Attachments, both parties initial these, date and list them below
and, maintain a copy with the materials supporting the agreement.
Work Order.docx