NILESH ROY

Technology Operations and Delivery professional with 14+ years

of experience.

Contact Details:
Address: Flat No. 25, Shri Jagannath Darshan, M. D. Keni Marg,
Near Nahur Station, Bhandup East, Mumbai - 400042, India.
Email: nilesh@nileshroy.com / nilesh.roy@gmail.com
Mobile: +91 982 009 4678
Date of Birth: 26th May 1975
Current Location: Mumbai (India).

Summary:
 A diverse career graph with rich experience in Strategy Planning, Infrastructure Services, Service
Delivery, IT Consulting, Delivery Management, Business Analysis, Account Management &
Leadership.
 Fourteen solid years of experience in Technology Operations, Information Technology, Managing IT
across the Enterprise with vast experience ranging from System and Network Infrastructure, as
well as IT Security.
 Achievements in managing large strategic IT initiatives involving re-engineering of business
processes, operations and enterprise applications.
 Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business
and Technology requirements.
 Committed to efficient and accurate management of information systems in a fast-paced,
deadline-driven environment.
 Proven ability to translate Business needs into technology requirements that supports the
company's Business objectives, and to successfully manage all phases of IT Projects from needs
analysis and requirements definition to vendor, implementation, and training.
 Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly
changing environment and resolving mission-critical issues to ensure bottom-line success.

Experience Summary:
Total Experience 14 years 3 months

Team Management Experience 10+ years

Project Management Experience 5+ years
Delivery Management 3+ years

All information on this resume is © of Nilesh Roy.

Experience:

January 2010 - Till Date

IT Consultant (Freelancing)

July 2010 – Till Date

Proving Technology and Strategic Consulting services to various SME organizations on:
ICT Infrastructure Management
Project Management
Messaging Technologies (Exchange)
Virtualization based on Citrix Technologies

January 2010 - June 2010

Organisation: Nucleus GIS & ITeS Ltd.

Worked as an external consultant to provide support to the client’s of Nucleus GIS & ITeS
Ltd.

February 2009 - December 2009

Nucleus GIS & ITeS Ltd. (Part of Asit C Mehta Group of Companies), Mumbai
Head - Technology (Reporting to CEO)
Team Size - 10.

Manage, control and monitor the installation, operation and maintenance of IT infrastructure, i.e.
data, voice network, call centre equipment, desktops and communication systems.

IT budgeting (OPEX/CAPEX) & plan allocations to various quarters. Meeting AOP.

Ensure the continuous business operations through contingency planning and implementation and
integrity through security administration. Provide management support for the 24 x 7 shop.

Responsible for the overall direction, planning and control of all aspects related to the Information
Technology (IT) department and its functions - i.e. systems development if applicable, security
and control, network and communications and end-user systems support.

Efficient management of technical services delivery to the organization.

General management of IT within the organization.

Manage the fast paced growth in the number of processes and the expansion of existing business
processes.

Staff Development.

Guarantee continuous business operations.

Guarantee the supply of professional IT expertise required by the organization that is motivated to
pursue common goals with the business.

Vendor Management and vendor payouts.

All information on this resume is © of Nilesh Roy.

March 2007 - January 2009
Capgemini Consulting India Pvt. Ltd., Mumbai

October 2007 - January 2009

Service Delivery Manager - IT Infrastructure (Remote Infrastructure Management)
Team Size - 70. 12 direct reportees. 58 indirect reportees.

I was responsible for the Management of the IT Infrastructure of Schneider Electric for the
entire EMEA region.

My core responsibilities comprised of 4 major activities -

1. Day-to-day IT Helpdesk Management for the client’s users.
2. End user Desktop infrastructure
3. Datacenter management.
4. New infrastructure / branch roll-outs for the entire region comprising of small (5 to 25
man offices), medium (26 to 100 man offices), large (101 to 200 man offices) sizes.

Other KRAs were Enterprise Change Management, Project Planning, Resource Planning
and Mobilization, Managing deliveries and resolving dependencies, Client Relationship
Management and internal interfacing for project requirements, Resource training and
optimization & job rotation, Deliver the project within estimated budget and timescales,
Involved in preparation of SLAs.

March 2007 - October 2007

Project Manager - IT Infrastructure (Remote Infrastructure Management)
Team Size - 105. 25 direct reportees. 80 indirect reportees.

Brought on board for the ASPIRE Project (UK - Her Majesty's Revenue & Customs), my
responsibilities comprised of ensuring successful delivery of programme or project lifecycle;
from design & definition of the benefits case, through technical or transformation delivery &
potentially ultimately transitioning the delivered solution to an outsourced operation.

September 2006 - March 2007

VirStra i-Technology Services Ltd., Pune
Project Manager - IT Infrastructure (Planning Team) & Organizational Sizing Expert
Team Size - 46. 34 direct reportees. 12 indirect reportees.

Brought on board to consolidate and streamline business practices surrounding IT projects. I was
managing multiple projects for Shinsei Bank Tokyo, from conceptualization to implementation.
Project value ranged from $500,000.00 to $2.5 million. Reporting to the CTO, and as part of the
Planning Team, my key activities entailed development and management of budgets, hiring and
training design staff, interface with staff and clients during project cycle and meeting milestone
and delivery dates.

February 2006 - August 2006

Hexaware Technologies Ltd., Mumbai
Infrastructure Architect & Technical Project Manager (Remote Infrastructure Management)
Team Size - 10 direct reportees.

Reporting to the Project Director, my responsibilities included managing multiple projects for
Hexaware’s clients, design of the server architecture, deployment and maintenance of
applications/services across the project. This role included working with the Solution Developers to
design for scalability, reliability, manageability, performance, and security, and the Business
Analyst for strategic direction (both conforming to, and helping to define).

March 2005 - February 2006

Pictureal (India) Pvt. Ltd., Mumbai
Network & Security Specialist (Manager Level)
Team Size - 5 direct reportees.

Reporting to the Director - IT, my main responsibilities were to ensure the smooth running and
security of the network & data infrastructure. I also handled the design, planning, implementation,
management, maintenance and upgradation of the network security systems.

All information on this resume is © of Nilesh Roy.

July 1997 - February 2005
S. K. International, Mumbai

November 2000 - February 2005

Internet Specialist (Asst. Manager Level) (Internal Promotion)
Team Size - 50 direct reportees.

Deploying & Administering Corporate Messaging Solutions for Customers based on Microsoft
Technologies. Implementing High End connectivity solutions like VPNs & VLANs based on
Dialup, ISDN or Leased Line connectivity to Internet. Designing & Implementing Network
Security policies for prevention against network spoofing, Firewalls.

July 1997 - November 2000

Senior Customer Support Engineer

Built a strong customer base by providing support on various messaging, internet, software
& training related issues to existing customers. Managed & driven a team of engineers
towards total customer satisfaction. Designed in-house training documentation for the
customer base.

June 1996 - July 1997

Datapro InfoWorld, Mumbai
Customer Support Engineer

Selected from the Campus Recruitment Drive, I had 2 primary responsibilities  a) Pure
electronics work - PCB troubleshooting, and b) Corporate Training – responsible for building up a
strong customer base by providing in-house and on-site Training to corporate clients. Designed
and implemented training course for new recruits speeding profitability.

Education:

Graduation B.E. - Electronics & Telecommunications Bombay University 67.22% 1996

12th 10+2 - Science C.B.S.E. 72.00% 1992
10th S.S.C. Maharashtra State 66.67% 1990
Board

Professional Certifications:

1996 - Till Date

CIW Lombard, IL, USA

Master CIW Administrator

Microsoft Corporation Mumbai

M. C. S. E. + Internet
M. C. S. E.
M. C. S. D.
M. C. P.

CCNA

All information on this resume is © of Nilesh Roy.

Skill Set:

Strategic Planning
Budget Development & Analysis
Financial Management

Project Management Methodologies

Knowledge of best practices methodologies in IT Project Management like
PRINCE2
PMP (from PMI)
AGILE
Knowledge of best practices methodologies in IT Processes and Management like
ITIL
ITSM

IT Infrastructure Management
Remote Infrastructure Management
Infrastructure Sizing
Backend Technical Support on IT

Team Management
Handling decision support systems
Supervise and train employees
Conflict Management
Organize & schedule work assignments
Formulating policy and developing and implementing new strategies
Know-how of business practices and procedures
Foster a cooperative work environment
Employee development and performance management

Technologies
Netscreen Firewalls, Fortigate Firewalls, Cisco PIX Firewalls, VPN, VLAN, Unified Messaging, SAN,
NAS, DAS, Cisco & Nortel Networking devices.

Messaging Technologies
Microsoft Exchange Server 2003, 2000 & 5.5
Microsoft Exchange Collaboration, Calendaring
Unified Messaging with single point access for FAX, Voice & Email
Microsoft SMS 2003
MOM 2005

Citrix Technologies
Design, and implement Citrix Metaframe XP and Citrix ICA Clients in Windows environment
Design and Implement Citrix Secure Gateway Services 2.0 for secure application access
Administering Citrix Metaframe XP Server Load balanced Farms
Perform Testing of Applications on Citrix Metaframe

Operating Systems
Windows 2000 / 2003 Advance Server, Server, Professional
Windows NT Server, Terminal Server, Windows ME, 98, 95
Linux
DOS 6.22

Internet Technologies
Internet Information Server 5.0 Personal Web Server 2.0
Front Page 2000
HTML, DHTML, ASP

All information on this resume is © of Nilesh Roy.

 Section 2:: Other Details.
Interests:

Networking with contacts, reading, philately, surfing, computers, music, badminton, table tennis.

Other Details:

Last CTC: Rs.12 Lacs (Fixed Rs.10 Lacs + Variable Rs.2 Lacs)
Expected CTC: Negotiable. As per company standards.
Notice Period: None. Available immediately.
Passport Number: F 4 1 5 2 2 9 0. Valid up to 19-July-2015
PAN Number: AGUPR4691N
Current Location: Mumbai (India).

All information on this resume is © of Nilesh Roy.