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Gemba Walks Metric

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Gemba Walks

Definition:
A fundamental part of lean management philosophy, Gemba walks is an activity
that takes management to the front lines to look for waste and opportunities. This
concept stresses observation, input and reflection. It is not a time to enforce
policy, solve problems or make changes.

Goal:
The original concept of Kaizen is frequent, incremental improvements. Gemba
walks helps in realizing that. The goal is to be open towards employees and
observe the real working environment.

Benefits:
During one of the Kaizen events, we spent one solid week on the manufacturing
floor. I learned more in that week just watching than I did in 3 years. I took that
idea to management asking them to consider putting the new designers and
engineers on the floor for a week. That was met with ...that is a good idea, but...
anyway, watch and learn before making any recommendations. That was a very
big eye opener for me.

1. The Gemba walk affords company leaders, managers and supervisors a


simple, easy means of supporting overall continuous improvement and
process standardization while helping to insure alignment of the efforts of
all teams.
2. With this approach, the need to work through problems or to understand
issues at a distance diminishes.
3. The more observation and problem solving that happen with operators on
a gemba walk, the more successful and enduring the changes will be.
4. In fact, reviewing ideas, piloting changes and tweaking implementation
issues are all great uses of the gemba walk.

Implementation:
1. Expert Level
a. Gemba Walks on lower level are done by employees on staff or
supervisor level (depending on the size of the warehouse). These
Gemba Walks are done frequently (i.e. from once a day to 3-4 times
a week). The focus of the Gemba Walk changes every day such as
5S, TIMWOOD, quality, health & safety, KPIs etc.
2. Management Level
a. This is led by the highest management level such as the operations
or warehouse manager. At the beginning, such management level

gemba walks need to be in higher frequency, but later they can be


reduced to once a month.
i. Selecting a theme for each walk
ii. Questioning the supervisors about observed conditions
iii. Listening attentively a learning experience for all leaders,
managers and supervisors.
iv. Sharing what you learned during the gemba walk
v. Writing and posting a brief memo publicly sharing what you
learned
vi. Following up monitoring the process

Examples:
Videos on youtube!
You need a coach to show them also!

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