FRESHNESS GUARANTEE
We guarantee that you will be satisfied with the freshness and quality of our products, and that it will be delivered to your home or office within any applicable use by, sell by, best by or expiration dates.
- Perishable products (Refrigeraed and Frozen) ship only from Monday to Wednesday to avoid being in Transit during week ends.
- Some products require additional time to be processed, which is indicated on the product page.
FREE SHIPPING
- The order may contain ineligible items (i.e. Perishable, or Shipped by Vendors)
COMBINED SHIPPING
- Perishable and Dry Foods: If your order contains Perishables + Dry goods, your order will ship in minimum 2 packages.
- Products shipped by Vendors: In our mission to offer good food at fair value, we continuously work with our Artisan Partners and Gourmet Brands to find the most efficient solution to minimize shipping costs. To that end, rather than having Artisans shipping product to us and then back to you (i.e. 2x shipping), some will send your order directly to you (1x shipping). Not only you save, but it's also good for the environment.
INTERNATIONAL ORDERS
Canada: We're opening a new store soon (Expected to go live Summer 2024). Please visit www.mypanier.ca to learn more.
Outside the US: [Update June 2024]: We're temporarily suspending international shipping. We're working with our Partners DHL and FEDEX on a cost effective solution and we're hoping to resume as soon as possible.
PERISHABLE PRODUCTS
- Perishable (Fresh or Frozen Foods) do not qualify for Free Shipping. To Qualify for Free Shipping, please remove any perishable items from your Cart.
- Orders ship M-W to prevent transit during the week ends. If an order is received after cutoff, it'll ship the following Monday. An Estimated date of delivery is conveniently shown at checkout.
- To ensure that your refrigerated products arrive cold, they will be shipped with a combination of reusable gel packs and insulating materials to last during the transit. Frozen items ship with dry ice.
Important note: Frozen products are not guaranteed to arrive frozen. In most cases, it is normal for frozen products to partially or fully thaw in transit.
In the event that your shipment arrives later than expected, we recommend that you check the content to ensure that the products are safe for consumption. Please refer to the USDA Freezing and Food Safety and their chart as a general guideline.
More questions? Please reach out to our team at help@mypanier.com and we’ll be happy to assist.
EXCEPTIONS and SURCHARGES
- Shipping to Hawaii, Alaska, Puerto Rico and Guam: Rates are calculated at Checkout and are based on distance, weight and volume.
- Shipping to PO Boxes: Perishable items do not ship to PO Boxes.