First of all, I enjoyed this movie. I've seen it now three times, and it's not a great movie (are any of these Christmas movies "great?"); it falls far behind "Christmas Kiss" and "A Perfect Christmas List" and about even with "Back to Christmas."
Still, it a nice cast - George Wendt is interesting as the ghostly cab driver, and Marla of course gives her all, which is very much indeed. So for the cast and story, I'd recommend it.
On the other hand, the direction is unimaginative (drab, actually) and the editing draws several scenes out way too long. It's as if they felt they had to hit us over the head with emotional tug, or didn't really have sufficient scenes written to fill in the length.
I do want to say that I have to thank Hallmark for helping to finance and distribute these films, and ION for running them also. It's much better watching than a lot of other junk the TV stations offer.