Can't figure out why this film has such negative reviews here! A large group of us went to see it, and afterwards, all were positively breathless and exhausted from the non-stop intensity of the film. It moved several of us to tears and we all agreed it could be an award winner! The actors, including Dev Patel, Anupam Kher, Nazanin Boniadi, Jason Issacs, Armie Hammer were excellent. There was not one moment that didn't have all riveted, both by the pathos of the individual stories as well as the excellent and effective direction of action sequences! Though not Indian, I am still well-acquainted with the fact that many films and documentaries have been made on this subject and have seen many of them. This one holds its own!
Also, having stayed in Taj properties allows one to agree that "Guest is God" is indeed the supreme mantra there. The true fact that over half of those who were there at Taj Palace at during the horrific attack were real-life employee heroes who stayed to help guests is a story well-worth repetition. It's also is a testament not only to the sincerity of that maxim, but to courage and determination often present in much of Indian culture in general-fierce even when pitted against insurmountable odds. Highly recommend this film, particularly for westerners new to the story.