First off, let me disclose that I have not read the webcomic, so I am judging this show for its own qualities and not for how well it adapts the comic.
Conceptually speaking, the show has a lot of potential. Bullying is an amazing topic to make a show about. At points, the show really convinces me, that it has what is needed to explore it, but at other points I am just let down.
This show shines when it comes to the characterization of the bullied characters. Time and time again, it gives them amazing characterization with a lot of heart to it. You sympathize with them, their interactions makes sense, and their feelings are realistic to those of bullied teens.
I absolutely hate how the general public and every teen is characterized in this show.
Women in the background will constantly talk about how weird it is that a handsome guy talks with ugly losers or actively agree with people that bully and beat up those 'losers'. I understand that this has roots in reality, but there literally are scenes that show the public actively cheering on the beating up of a fat child and bullying that child on the internet. It's crazy how cruel everyone is shown to be.
I kept hoping that at some point, this would change. That more than an incredibly rare few people would develop empathy. Perhaps that the series shows us how change in that regard is possible.
Instead, people don't change and I think this is incredibly disappointing.
Picking up on that point, it's horrible to watch how bad the main character is at defusing situations. He will barely be able to say 3 word sentences in shock before a fight ensues. At some point it just feels like the show forcing it.
I think the show has a lot of potential, but it keeps falling flat again and again. Hopefully some of those issues might be resolved in season 2 with the writing of the webtoon creator/netflix writers improving too.