Failed to Negotiate the Deal: The Art of Street Smart Dealmaking
()
About this ebook
This book provides a jump start on how to deal with people and quickly build rapport and authentic relationships.
This book is not based on science, theory or case study, instead it is a simple read with real-life stories as opposed to a textbook lecture.
Failed to Negotiate the Deal: The Art of Street-smart Dealmaking is based on genuine, hard-boiled, real-world experience to accelerate the reader toward a pathway to exceptional agreements.
If you want to deal with people successfully, you should read this book.
Related to Failed to Negotiate the Deal
Related ebooks
How To Learn Entrepreneurship From A Retired Drug Dealer Rating: 0 out of 5 stars0 ratingsThe Negotiation Fieldbook Rating: 0 out of 5 stars0 ratingsNail It: Stories for Creatives on Negotiating with Confidence Rating: 0 out of 5 stars0 ratingsThe Art of Hustling: How to Achieve Success Through Hard Work and Determination Rating: 0 out of 5 stars0 ratingsAce the Sale! a Practical Methodology for Selling B2B Enterprise Software, Hardware or Services Rating: 2 out of 5 stars2/5The End of All Taxes Rating: 0 out of 5 stars0 ratingsThe Game: How the World of Finance Really Works Rating: 5 out of 5 stars5/5Business Outside: Discover Your Path Forward Rating: 0 out of 5 stars0 ratingsCharging Ahead: GM, Mary Barra, and the Reinvention of an American Icon Rating: 0 out of 5 stars0 ratingsReal Estate 2.0: Real Estate, Investing, and the New Way to Fund Your Retirement Rating: 0 out of 5 stars0 ratingsThe Art of Influence: Persuasion Strategies for Business and Life Rating: 0 out of 5 stars0 ratingsHow to Negotiate for Results Rating: 0 out of 5 stars0 ratingsDon't Talk For Free: Step by Step, Selling and Closing Tools Rating: 0 out of 5 stars0 ratingsHow to Make Better Homebuying Decisions. An Insiders Guide to Help People Save Money and Avoid Costly Mistakes When Buying a Home Rating: 0 out of 5 stars0 ratingsThe Doorpreneur: Property Management Beyond the Rent Roll Rating: 0 out of 5 stars0 ratingsSummary of Roy H. Williams's Secret Formulas of the Wizard of Ads Rating: 0 out of 5 stars0 ratingsHow To Set Up And Run A Real Estate Investors Club Rating: 0 out of 5 stars0 ratingsAccounting:: Financial Accounting, Accounting Principles, and Management Accounting Rating: 0 out of 5 stars0 ratingsB2B PR That Gets Results: A Guide to Simple and Targeted Public Relations Practices. Rating: 0 out of 5 stars0 ratingsReal Estate 101 Tips and Hints for Young Investors: A Simple & Structured Guide on Real Estate Investing Rating: 0 out of 5 stars0 ratingsNegotiating Your Best Price Rating: 4 out of 5 stars4/5Close the Deal and Suddenly Grow Rich: The Ground Breaking #1 Bestseller That Can Skyrocket Your Sales Results in 24 Hours Rating: 0 out of 5 stars0 ratingsLong Property: How to own your home debt-free, and generate $120,000/yr passive income from investments Rating: 0 out of 5 stars0 ratingsThe Guide to Financial Freedom: How a 24-year Old College Dropout Created a Brand and Retired Young Rating: 0 out of 5 stars0 ratingsMonopoly, Money, and You: How to Profit from the Game’s Secrets of Success Rating: 0 out of 5 stars0 ratingsBazooka Proof: Create a Foundation of Fulfillment So Your Happiness Can Thrive Rating: 0 out of 5 stars0 ratingsReal Estate Negotiation 101 Rating: 0 out of 5 stars0 ratings20 Things You Must Absolutely Know Before You Fail Online Rating: 0 out of 5 stars0 ratings
Negotiating For You
Art of War: The Definitive Interpretation of Sun Tzu's Classic Book of Strategy Rating: 4 out of 5 stars4/5Summary Guide: The 48 Laws of Power by Robert Greene | The Mindset Warrior Summary Guide Rating: 5 out of 5 stars5/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Pre-Suasion: A Revolutionary Way to Influence and Persuade Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5Never Split the Difference: Negotiating As If Your Life Depended On It Rating: 4 out of 5 stars4/5You Can Negotiate Anything: The Groundbreaking Original Guide to Negotiation Rating: 4 out of 5 stars4/5How to Break (or renegotiate) ANY Contract Rating: 5 out of 5 stars5/5Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust Rating: 4 out of 5 stars4/5Ask for More: 10 Questions to Negotiate Anything Rating: 4 out of 5 stars4/5Summary of Influence: by Robert B. Cialdini | Includes Analysis Rating: 5 out of 5 stars5/5How to Think Like a Lawyer--and Why: A Common-Sense Guide to Everyday Dilemmas Rating: 4 out of 5 stars4/5Emotional Vampires: Dealing with People Who Drain You Dry, Revised and Expanded 2nd Edition DIGITAL AUDIO Rating: 5 out of 5 stars5/5Getting to Yes with Yourself: (and Other Worthy Opponents) Rating: 4 out of 5 stars4/5Influence and Persuasion (HBR Emotional Intelligence Series) Rating: 5 out of 5 stars5/5Never Split the Difference | Summary Rating: 4 out of 5 stars4/5Body Language Secrets to Win More Negotiations: How to Read Any Opponent and Get What You Want Rating: 0 out of 5 stars0 ratingsNLP: The Essential Guide to Neuro-Linguistic Programming Rating: 4 out of 5 stars4/5Bargaining with the Devil: When to Negotiate, When to Fight Rating: 4 out of 5 stars4/5Go Do Deals: The Entrepreneur’s Guide to Buying & Selling Businesses Rating: 4 out of 5 stars4/5Hard Asks Made Easy: How to Get Exactly What You Want Rating: 0 out of 5 stars0 ratingsSecrets of Power Negotiating, 25th Anniversary Edition Rating: 5 out of 5 stars5/5Sun Tzu's Art of War for Women: Sun Tzu's Strategies for Winning Without Confrontation Rating: 0 out of 5 stars0 ratingsSummary of Getting to Yes: by Roger Fisher, William Ury, and Bruce Patton | Includes Analysis Rating: 0 out of 5 stars0 ratingsWomen Don't Ask: Negotiation and the Gender Divide Rating: 4 out of 5 stars4/5
Reviews for Failed to Negotiate the Deal
0 ratings0 reviews
Book preview
Failed to Negotiate the Deal - Paul Hamblett
INTRODUCTION
So, what’s the big deal? The reality is that everything is a big deal. Whether you’re dealing with your kids, boss, political rivals, or negotiating a big deal, trying to figure out what’s important to them and what motivates them is the key to deal-making success. I quickly realized that to be successful in sales and negotiations, I had to figure out the age-old question of how to deal with all types of people. Trust me when I say that it is difficult to fully understand people, but not impossible. Everyone’s DNA and fingerprints are quite different; so are their personalities. In a typical negotiation, I know what I want, and on the surface, I think I know what they want, but that’s never enough information. It’s the wise negotiator that knows there has to be more to the story than what’s on the surface, so you have to dig deeper for more information. I do that with the three R’S, respect, rapport, and relationship. I ask questions and listen carefully to the answers. The objective is to find out what is really needed and wanted, while creating an environment where you can expand the value of the deal, without giving up your objectives. In other words, I want to help them win as well, without losing on my part.
In my early twenties, I studied Karate. We used to practice twice a week at night. It was a fairly large Karate school with two instructors. The head instructor was brutal. He preached intimidation, brute strength, and knockdown, drag-out fighting. The other instructor was an engineer by day. He taught us the mechanics of kicks, punches, and blocks. His approach to self-defense was quite different from the head instructor’s. He taught us to watch and study our opponents. Watch their eyes, he would say, they give away their next move. He explained the concept of soft techniques. Using the power, aggression, and strength of our opponent, and using their inertia by gently sidestepping them before throwing them to the ground. His approach was not to destroy the opponent but simply win the match.
I applied his advice on the soft approach to my business. I learned from experience that dealing with people is a contact sport and in order to win, my opponent does not necessarily have to lose. If the head instructor from my Karate school was a negotiator, his approach would be statements like, It’s my way or the highway,
Take it or leave it.
He would be very much a draw the line in the sand negotiator. He would use the bully approach and pound you with his fixed position. It would be very easy for his opponent to say, I can’t deal with you,
or, We agree to disagree
and walk away. I never wanted to walk away or terminate a negotiation that would be a failure. I simply wanted to find ways to keep the parties talking, with respect I must add.
So, the objective of this book is to try to convey to you that there is a soft approach to sales, negotiations, and mediation that works. I will do my best to illustrate through my experience and training an approach that more often than not works for me. I will do this with stories, anecdotes, and simple concepts that are not scientific or a boring study of human behavior. Just simple street-smart techniques from a guy who did a lot of deals and took a lot of punches.
I will end each chapter or story with the phrase so what’s the point,
where I will summarize the main message and focus on a takeaway. I hope you will read and enjoy this book and at the very least get a couple of gold nuggets and chuckles. Enjoy the ride… Paul
RAPPARS POINT
In my thirties, I thought it was a good idea to take flying lessons as a new hobby as a diversion from the hard work and stress that was going on in my life. I started taking lessons at a small grass airstrip in Hampton NH, which was known for its small fleet of Piper Cubs. In my mind, a Piper cub was simply a go-cart in the sky. It was a two-seater, seating back and front, and the controls were stick and rudder. My instructor was barely 18 years old and when we would fly, he would get bored and take over the controls and chase Seagulls, just to show me how agile and responsive the plane was. But as reckless as I thought my instructor was in the air, he was dead serious about safety and had a thorough knowledge of the airplane and its moving parts. Before each flight, he completed a detailed walk around checking out the entire exterior of the plane with serious detail, which he called his pre-flight inspection. Once in the plane, he taught me another preflight inspection process, which had an acronym called CIGARS. CIGARS was a word that would prepare me for a safe departure and flight. Essentially, CIGARS was a memorized checklist before take-off to check the C ontrols, I nstruments, G asoline, A ttitude, R un-up, and S afety. In the end, I was not cut out to be an aviator, but I learned a lot, especially the idea of the pre-check and an acronym to give me a memory system or plan before I started anything.
In negotiation and deal-making, I related it in some way to flying. I needed to take off, maneuver, and eventually land. In Negotiations, I needed to start the negotiation, deal with it, and eventually close the deal. Piece of cake. So, I developed a pre-negotiation checklist that I called RAPPARS POINT which would give me a basic checklist of items that would help me jump into a negotiation cold turkey. The following is what I thought were the essential concepts of an overview that would prepare me for the fun.
So, what does this all mean? Let’s find out.
Respect. This is one of the most important words out there and best of all it’s free. It’s been said that you have to earn respect, but for me, it’s always been beneficial to give respect upfront, with no conditions. Everybody wants, needs, and deserves respect, so my attitude is giving it to them upfront and giving them the dignity they want, while maintaining a healthy rapport throughout the negotiation. Some of my peers have questioned my good oh boy approach, but I honestly don’t see the logic or productivity of not giving respect to my counterpart early on. I understand they may not deserve it, but in the end, I want to put a deal together and I prefer not to judge, but simply end with a positive result. So always respect one another right from the get go.
Assumptions. This is kind of a follow-up to respect. I never go into a negotiation with a fixed thought of my counterpart or what their intentions are. I plan ahead and do my pre-checklist, but walk in with an open mind. You give respect, flush out any assumptions, and maintain a clear head. This sometimes can be infectious, as your counterpart can also learn from your actions and follow suit. You want to create an environment where you all have free-thinking, no ax to grind, and create the ground rules for productive dialog.
Parties. Parties and players can be confusing, however very important to distinguish. Parties in this context is who I am dealing with. Call them the front person, lead person, or the bad cop in some cases. Whatever the label, your initial counterpart. These are the type of folks that are somewhat disguised as a true negotiating partner; however, their real role is intelligence gathering and a temperature check to jump-start a negotiation for other folks. The important part is to figure out if this person is capable or authorized to make any decisions, most likely not.
Players. Now, this is the person that can be the back-room person, or the person at the table who is quiet, yet listening intently. This is the person who really makes the decision, yet likes to take the back-seat approach to the process. Once you figure this out, it will help guide you through a more inclusive and productive dialogue. Let’s assume you’re a real estate agent and you are dealing with the husband. He’s asking all the questions, beating his chest, and making it seem like he is running the show. Not so quick, his wife is listening, analyzing, and processing everything you say. Not only words but your approach, sincerity, trustworthiness, and authenticity. The bottom line is that she is one that makes the decisions and if you ignore her, come off as condescending, or brush her off as a sideshow, you will get absolutely nowhere. So, when you’re selling, negotiating, or settling a dispute, figure out the party you’re dealing with and the player that makes the decision as soon as you can. For when you figure that out, you can talk at the party you’re dealing with but your message is really aimed at the player that can make the decision.
Authority. Sometimes you will have to deal with individuals, teams, groups, committees, or some kind of backroom big wheel. Trying to figure out who you’re dealing with and who makes the decisions can be confusing.
I remember I was negotiating a large commercial real estate property for an international construction company that I worked for. We were the sellers and the buyers were a Fairly large development company that I was not totally familiar with. I was the Vice President of our New England office and was authorized to make a deal. The buyers asked me to meet them at their office to discuss a potential transaction. When I arrived, all by myself, they placed me in this huge conference room and then, what I thought was a small army, marched in a group of about 10 people. I said to myself, you gotta be kidding, I thought there were only going to be a couple of people here. So, the original person I was dealing with, who had all the pricing information as well as all of the documentation for the property, opened up the meeting with an introduction of all the attendees. Within seconds, I am getting peppered with questions about details, pricing, and terms from every which direction. I felt like a goalie for a dart team. I answered and deflected all of their shots and made sure I would do my best to answer all of their questions without getting trapped into a position. After a while playing a respectable defense, I decided it was the right time to go on the offense to determine who was the dealmaker. I had trained myself about the concept of Parties and Players, so now I became the person with the question. With key questions to some of the folks about their involvement with the project, it was easy to determine the accountant, project manager, land engineers, and attorneys. For the remaining folks, that I was unsure of, I simply asked straight out each individual, what is their role in the project. Finally, I figured out that the quiet person on the side of the table was the actual buyer… Volar! With proper eye contact and a confident smile, I zeroed in on the buyer/decision-maker and looked at him point-blank and said to him, you have all the information, what are your thoughts, are we able to do business. He smiled at me, and I think he was genuinely impressed by