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    Summary of Crucial Conversations: by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - Tools for Talking When Stakes Are High - A Comprehensive Summary
    Summary of Crucial Conversations: by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - Tools for Talking When Stakes Are High - A Comprehensive Summary
    Summary of Crucial Conversations: by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - Tools for Talking When Stakes Are High - A Comprehensive Summary
    Ebook42 pages30 minutes

    Summary of Crucial Conversations: by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - Tools for Talking When Stakes Are High - A Comprehensive Summary

    By Alexander Cooper

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    Summary of Crucial Conversations - Tools for Talking When Stakes Are High - A Comprehensive Summary

    While the phrase “crucial conversation” might conjure up images of important officials gathered in conference rooms, the authors mean it to refer to the dialogues we engage in, every day of our lives. Three things come together to forge a crucial conversation, which is a discussion involving two or more people: opposing opinions, strong emotions, and high stakes.
    Typically, people handle these kinds of conversations in three ways: they avoid them, they face them and handle them poorly, or they face them and handle them well. Of those three choices, who would not choose the third option, to handle them well? And yet, it usually goes the other way: usually, when we get into “crucial” territory, we bring out our worst behavior.
    The authors claim that this is because we are designed incorrectly, which means we do not know what to do when a conversation slides out of casual territory. When we hear someone say something that we disagree with, our body reacts in a hostile manner, pumping adrenaline through our veins and diverting blood from the brain. Worse, we are not usually...

    To be continued...


    Here is a Preview of What You Will Get:

    ⁃ A Full Book Summary

    ⁃ An Analysis

    ⁃ Fun quizzes

    ⁃ Quiz Answers

    ⁃ Etc.

    Get a copy of this summary and learn about the book.  
    LanguageEnglish
    PublisherBen Business Group LLC
    Release dateNov 10, 2021
    ISBN9791220880428
    Summary of Crucial Conversations: by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - Tools for Talking When Stakes Are High - A Comprehensive Summary

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      Book preview

      Summary of Crucial Conversations - Alexander Cooper

      SUMMARY of Crucial Conversations

      by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - Tools for Talking When Stakes Are High - A Comprehensive Summary

      SUMMARY of Crucial Conversations

      Chapter 1: What’s A Crucial Conversation And Who Cares?

      While the phrase crucial conversation might conjure up images of important officials gathered in conference rooms, the authors mean it to refer to the dialogues we engage in, every day of our lives. Three things come together to forge a crucial conversation, which is a discussion involving two or more people: opposing opinions, strong emotions, and high stakes.

      Typically, people handle these kinds of conversations in three ways: they avoid them, they face them and handle them poorly, or they face them and handle them well. Of those three choices, who would not choose the third option, to handle them well? And yet, it usually goes the other way: usually, when we get into crucial territory, we bring out our worst behavior.

      The authors claim that this is because we are designed incorrectly, which means we do not know what to do when a conversation slides out of casual territory. When we hear someone say something that we disagree with, our body reacts in a hostile manner, pumping adrenaline through our veins and diverting blood from the brain. Worse, we are not usually...

      To be continued...

      Here is a Preview of What You Will Get:

      ⁃ A Full Book Summary

      ⁃ An Analysis

      ⁃ Fun quizzes

      ⁃ Quiz Answers

      ⁃ Etc.

      Get a copy of this summary and learn about the book.

      Introduction

      Crucial Conversations: Tools for Talking When Stakes are High is the best-selling, self-help book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer. In it, the authors use behavioral principles to help explain why people tend to avoid crucial conversations in all aspects of their lives, personal and professional. They explain the benefit of dialogue, comparing it to a pool that needs to be as deep as possible, with everyone pouring their water into it. Then, they help provide

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