Journal of Postsecondary Education and Disability 24(3), 211 - 229
211
Curb Cuts in Cyberspace:
Universal Instructional Design for Online Courses
Kavita Rao
Adam Tanners
University of Hawai‘i Manoa
Abstract
College courses that include universal design features can minimize the need to provide accommodations for students
with disabilities and make courses accessible to students from diverse backgrounds. This article examines how
principles of Universal Instructional Design (UID) and Universal Design for Learning (UDL) can be incorporated
into an online course to accommodate an increasingly diverse body of students in postsecondary institutions. The
authors designed and implemented a graduate-level online course that incorporated UID guidelines and met UDL
principles. To evaluate the universally-designed course elements, students were surveyed and interviewed during
and after the course. This case study describes the universal design features that can be included in an online course
and highlights the features that students valued. The authors conclude with considerations for course designers who
seek to include universal design features in online courses.
Keywords: online course, universal design, UID, disability
The number of postsecondary institutions offering distance learning courses grew from 34% in
1997 (Wirt et al., 2004) to 66% in 2006-2007 (Parsad
& Lewis, 2008). A report by the Sloan Consortium
(Allen & Seaman, 2010) describes the steady growth
in online course enrollments in the past seven years.
According to the report, between 2008 and 2009, there
was a 21% growth for enrollments in online courses,
which far exceeds the overall growth of the number
of students in higher education at less than 2%. With
more students choosing distance education options,
enrollments in online courses will increasingly reflect
the diversity of postsecondary populations, including
students with disabilities.
For students with disabilities who attend college,
legislation such as Section 504 of the Rehabilitation
Act of 1973 and the Americans with Disabilities Act
Amendment Act (ADAAA) of 2008 guarantee access
to all classes, including online classes. The technologyrich environment of online learning provides natural
opportunities to create accommodations and accessible
environments for students with disabilities (Kinash,
Crichton, & Kim-Rupnow, 2004). For instance, mul-
timedia technology can support various modalities,
providing options for representing and expressing
information in textual, auditory and visual formats.
Instructors are wise to design courses that address the learning preferences and diverse abilities of
students who are choosing distance education options.
Educational models stemming from universal design
(UD) principles provide frameworks for designers of
online courses who seek to create accessible learning environments. The term “universal design” was
coined by architect Ron Mace to describe the process
of designing physical environmental features to be
functionally accessible to a range of users, with and
without disabilities. Educational models based on
UD relate this idea of universal access to pedagogical
practices, applying them to the processes of teaching and learning (Rose, Harbour, Johnston, Daley, &
Abarbanell, 2006).
Three educational models adapt UD principles for
purposes of curriculum and instruction — Universal
Instructional Design (UID), Universal Design for
Learning, (UDL) and Universal Design of Instruction
(UDI). Table 1 lists the main principles of each of the
212 Journal of Postsecondary Education and Disability, 24(3)
Table 1
Universal Design Educational Models
Educational Model
Main Principles or Guidelines
UID:
Universal Instructional Design
(Goff & Higbee, 2008)
a.
b.
c.
d.
e.
UDL:
Universal Design for Learning (National Center
on Universal Design for Learning, 2010)
Principle I. Provide Multiple Means of
Representation
Principle II. Provide Multiple Means of Action
and Expression
Principle III. Provide Multiple Means of
Engagement
UDI:
Universal Design of Instruction
(Burgstahler, 2009)
1.
2.
3.
4.
5.
6.
7.
8.
three educational models – UID, UDL, and UDI.
These three approaches to incorporating UD can
be complementary, providing a range of strategies and
approaches for instructors to consider as they design
courses. The principles can be applied to overall design
of a course as well as specific instructional elements
such as materials and instructional strategies. Burgstahler (2006) notes that incorporating UD principles
may not eliminate the need for accommodations for a
student with a specific disability, but it does create an
environment that is accessible for a range of students
Creating welcoming classrooms
Determining essential components of a course
Communicating clear expectations
Providing timely and constructive feedback
Exploring use of natural supports for learning,
including technology
f. Designing teaching methods that consider
diverse learning styles, abilities, ways of
knowing, and previous experience and
background knowledge
g. Creating multiple ways for students to
demonstrate their knowledge
h. Promoting interaction among and between
faculty and students
Class climate
Interaction
Physical environments and products
Delivery methods
Information resources and technology
Feedback
Assessment
Accommodation
and minimizes the need to create accommodations. For
instance, providing audio versions of class readings
can support students with learning disabilities, students
with visual impairments, students for whom English
is a foreign language, and students whose preference
is to learn through auditory input.
Silver, Bourke, and Strehorn (1998) initiated the
concept of UID as a model appropriate for postsecondary settings. In a study designed to create a working
definition of UID, they stated, “with UID, students may
find that many of the instructional accommodations
Rao & Tanners; UID for Online Courses
they would request are already part of the faculty members’ overall instructional design. Furthermore, these
approaches may benefit all students in the class” (p.
47). Berger and van Thanh (2004) note that UID is consistent with goals of equity and inclusion of students
with disabilities and creates campus environments that
respect and value diversity. Goff and Higbee (2008),
in a guidebook for postsecondary faculty, list eight
guidelines for the UID approach, based on Chickering
and Gamson’s (1987) principles for effective practices
in undergraduate education. The guidebook translates
UID principles into concrete course elements that instructors can consider while designing courses.
Case Study: Universal Design for an Online Course
This paper describes a case study of an online course
that incorporated elements of two UD approaches, UID
and UDL. The two-fold purpose of the study was to: a)
examine how UID and UDL guidelines can be considered during the instructional design process and applied
in an online course environment, and b) determine which
elements of UD were most valued by and useful to students enrolled in the online course. In this case study,
we describe the process in three phases – course design
and development, implementation, and evaluation.
Formats for Online Courses
While the term “online course” implies a certain
type of instructional offering, the form and structure
of online courses can vary greatly. Some courses are
delivered fully online while others are “hybrid” or
“blended.” Hybrid/blended courses use some combination of face-to-face instruction and online instruction
(Allen & Seaman, 2010). With increasing access to
synchronous technologies, such as web-conferencing
software, “real time” meetings can also take place
online in virtual classrooms, creating opportunities
for interactions similar to those that take place in traditional face-to-face classes.
There are two major factors to consider when designing an online course – technology and pedagogy.
Instructors can begin by considering the combination
of technologies and methods best suited to their instructional objectives. Instructors should consider the
course delivery methods they will use, determining
how to combine the asynchronous and synchronous
technologies that are available. Asynchronous technologies include course management systems (CMS),
discussion forums, blogs, and email. Synchronous
213
technologies include web-conferencing, chats, and
videoconferencing.
Instructors should then consider the instructional
materials and strategies they will use in conjunction
with the technologies they select. In a synchronous
environment, instructors can emulate some of the interactions that take place in a face-to-face class, using
the virtual meeting space for lectures, small and large
group activities, and interactions between students and
instructor. Concurrently, asynchronous technologies
can be used to post instructional resources, assignments, and conduct online discussions.
With the array of options for online instructional
design, there is no blueprint for incorporating UD
principles into an online course. Instead, as with a
traditional course, instructors can apply UD principles
to their online courses in a variety of ways to create
environments that accommodate a range of student
needs and learning preferences. Research on the use of
UD principles in online and hybrid/blended courses has
only recently been reported in the literature. Researchers have described ways in which higher educational
environments, including distance education programs
and courses, can be proactively made more accessible (Anderson & Litzkow, 2008; Burgstahler, 2008).
Parker, Robinson, and Hannafin (2007) described how
they utilized an online CMS within a face-to-face
course to create a “blended learning environment” that
integrates UDI guidelines.
The Institute for Higher Education and Policy
([IHEP], 2000) identified benchmarks for excellence
in distance learning environments. Researchers have
examined ways to translate these benchmarks into
instructional practices (Dukes, Waring, & Koorland,
2006). Many of these instructional practices are consistent with UD guidelines. While there is overlap
between established benchmarks and UD frameworks,
the UD models provide guidelines that proactively address disability and diversity.
The present case study adds to this literature base
by examining how UD guidelines can be applied to
instructional design decisions about technology and
pedagogy for an online course and evaluating the students’ opinions of the UD-based course elements in
order to identify the features valued by students.
214 Journal of Postsecondary Education and Disability, 24(3)
Method
Phase I: Course Design
The course design team, the co-authors of this
paper, consisted of the course instructor (an assistant
professor) and a doctoral candidate in the Special
Education Department in the College of Education.
Both course designers had extensive experience in
technology-enhanced instructional design and delivery,
including converting traditional face-to-face courses
into online formats. The course, “Collaboration in
School and Community Settings,” was required as
part of the program sequence for teacher licensure
candidates in the Special Education department.
To begin planning this course, we chose to focus on
two of the UD models. We relied primarily on Goff and
Higbee’s (2008) UID implementation guidebook for
faculty and staff in postsecondary environments. The
UID framework includes eight guiding principles that
can be considered during the instructional design and
course implementation process (see Table 1). The Goff
and Higbee guidebook contains concrete scenarios and
case studies written by instructors of various courses,
providing examples of ways in which the principles
were applied to face-to-face courses. Based on our
prior experiences converting traditional courses into
online formats, we discussed which of these UID-based
strategies could be effectively translated to an online
course. We subsequently developed the elements of our
course, practices and strategies aligned to each of the
eight UID principles. As we discussed and developed
our course elements, we noted that they also aligned
to the three UDL Principles of Multiple Means of Representation, Action and Expression, and Engagement
(http://www.udlcenter.org/aboutudl/udlguidelines).
Thus, we refer to UDL as the secondary model for our
course design. Table 2 provides an overview of how
the selected course elements mapped to both UID and
UDL principles. We organized the elements into four
categories: a) course materials, b) instructional strategies, c) asynchronous technologies, and d) synchronous
technologies.
We began designing this course several months
prior to the start of the semester when it would be
taught. As a result, we did not have any information
about the disability status of the students who would
eventually enroll in the course. As course designers, we
saw this as an authentic environment in which to add
UD elements. As instructors at a large public state uni-
versity, we anticipated enrollment of a diverse population in this course. The university we work at typically
serves students of diverse ethnic and socioeconomic
backgrounds. Students include Pacific islanders and
students who speak English as a foreign language.
Teacher-training programs attract many non-traditional
students returning to school for a change in vocation
or certification. As special educators and instructional
designers we were cognizant of the potential for diversity in learning style, preference, and disability status.
One member of the design team (the second author)
has experience working in postsecondary disability
support services. This background helped the design
team make determinations on developing materials
and strategies that address the needs of students with
some high incidence disabilities (e.g., print-related
disabilities).
Phase II: Implementation of Course
This 16-week course was implemented in the Fall
2009 semester. This section details how the UD-based
course elements and practices were incorporated by the
instructor (the first author) during implementation of the
course. Goff and Higbee’s (2008) guidebook includes
a case study section in which several instructors list the
UID-based elements of their courses. Since we relied
heavily on this guidebook as we made our instructional
design decisions, we followed the format in the guidebook for reporting case studies. Under each of the eight
UID guidelines, we provide a narrative about the course
elements and instructional strategies we used.
Creating a welcoming classroom. Prior to the
course start date, the instructor regularly checked the
course enrollment online and sent an email message to
each student as he or she registered in the course. This
message was individualized and addressed each student
by first name. This direct contact from the instructor
was intended to establish rapport and set expectations.
The message provided information to orient students
to the course and to establish expectations about how
to get started during the first week of instruction.
Determining essential components of a course.
The course syllabus listed a set of core objectives,
determined by the Special Education Department.
The instructional design team considered how each
objective could be addressed in an online environment,
using the distance learning technologies available to
the students.
Rao & Tanners; UID for Online Courses
215
Table 2
Instructional Strategies
Course Materials
Course Elements
Syllabus:
• Included disability statement
• Included rubrics for all
assignments
• Included an overview of the
weekly schedule for the whole
semester
UID
•
•
III: Engagement
II: Action and Expression
I: Representation
H: Interaction - Students / Faculty
G: Demonstrate Knowledge
F: Natural Supports
E: Diverse Teaching Methods
D: Timely, Constructive Feedback
C: Clear Expectations
B: Essential Course Components
A: Welcoming Classrooms
Mapping Course Elements to UID and UDL Principles
UDL
•
•
Textbook:
• Gave students the option of
purchasing a text or electronic
version
•
Additional Readings:
• Provided audio versions (MP3s)
of articles for students
•
•
•
•
Web-based instructional modules:
• Videos and audio on this website
were closed captioned
• Text transcripts were available for
each video or audio file.
•
•
•
•
Assignments:
• Assigned short weekly
assignments for 10 out of the 16
weeks of class
• Provided handouts and
worksheets to guide each
assignment
• Had a consistent time and day of
the week when assignments were
posted and due
•
Final Project:
• Students were given the choice of
writing a traditional final paper
or creating a multimedia project;
detailed guidelines and rubrics
were provide for each option.
•
Table 2 continued on next page
•
•
•
•
•
•
•
•
•
•
•
Asynchronous
Synchronous
Course Elements
Elluminate Live! Sessions:
• Recorded each session and
made resources from the session
available to students to review
afterwards
• Used a visual presentation during
the session
Course Management System:
• Selected a few tools within the
CMS and used them consistently
• Listed each week’s assignment in
a consistent place on the CMS
• Responded to each student’s
assignment submission with
comments; posted responses
within 5 days of due date
Voicethread:
• Used Voicethread as a class
“discussion” forum. Students
watched multimedia presentations
and responded using text, audio
or video.
Email:
• Interacted with students who had
individual questions and concerns
via email (or phone).
UID
•
•
•
•
•
•
•
III: Engagement
UDL
•
•
II: Action and Expression
I: Representation
H: Interaction - Students / Faculty
G: Demonstrate Knowledge
F: Natural Supports
E: Diverse Teaching Methods
D: Timely, Constructive Feedback
C: Clear Expectations
B: Essential Course Components
A: Welcoming Classrooms
216 Journal of Postsecondary Education and Disability, 24(3)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Rao & Tanners; UID for Online Courses
A CMS is available university-wide for asynchronous delivery of course content. In addition, the College
of Education has purchased licenses for a synchronous
web-conferencing system known as Elluminate Live!
(see Appendix for overview of features). The instructional design team considered how these asynchronous
and synchronous technologies could be used to meet
the objectives of this course. The CMS was used for
particular purposes, such as making resources available and posting assignments. The web-conferencing
system was used to foster interactions by providing a
means for synchronous group meetings periodically
during the 16 weeks of the semester.
Communicating clear expectations. The instructor developed a simplified syllabus, formatted in way
that provided quick visual access to key information
that students needed to know to succeed in the course.
Course requirements, grading, and expectations were
clearly demarcated and separated from other areas of
the syllabus. Text-heavy areas of the syllabus, such as
course objectives and alignment to national and state
standards, were placed on separate pages. The syllabus
included a description of the grading system, the points
assigned to each assignment, a weekly overview of
course topics, and due dates for all major assignments.
Rubrics were provided for all assignments.
To increase clarity and organization, the instructor
selected and consistently used particular areas of the
CMS to minimize extraneous information and use the
interface in a consistent manner each week. Students
were asked to visit the Announcements and Assignments area each week to find all the information and
resources needed to complete the weekly assignments
(see Figure 1). The title of each week’s assignment had
the date span for which the assignment was “active”
(for example, “Week 3: September 7-13”). Students
could scan the list of assignments and quickly orient
themselves to the assignment they should be working
on by looking for the current date (see Figure 2).
Every Monday morning the week’s assignment
was posted in the Assignments area, and the instructor
sent an email to each student with a summary of the
assignment. The email included an attachment that
contained all the information that was posted in the
Assignments area of the CMS. This provided a personalized note to the students each week and reminded
them that a new assignment was awaiting them.
Providing timely and constructive feedback.
During the course, students were assigned short weekly
217
assignments, related to content covered during the week.
The weekly submissions were consistently due on Sundays at midnight. The instructor read and responded to
each student’s assignment within five days after submission. Students submitted their assignments in the “Assignments” area of the CMS; the instructor typed comments
into their submissions and returned these comments in
the same CMS area. The instructor’s comments were
designed to create a personalized instructional dialogue
with each student about his/her assignment.
Students often emailed the instructor with questions and comments during the week. The instructor
responded to all student emails within 24 hours of
receiving a question or comment.
Exploring use of natural supports for learning, including technology. Students were provided
with options for receiving and responding to course
content in audio, video, and text format. The course
textbook was available in print and digital formats and
students were told before the course started that they
could choose either one. The instructor also provided
audio versions (mp3 files) of all additional assigned
readings. During the course, students accessed a few
web-based modules to learn course content. These
modules, designed by the IRIS Center at Vanderbilt
University (http://iris.peabody.vanderbilt.edu/resources.html) were designed to be accessible, with closed
captioning and text transcripts available for all audio
and video materials.
Instead of using the text-based discussion board
within the CMS, the instructor used a web-based collaborative multimedia environment called Voicethread
(see Appendix A for an overview of features) as the
course discussion environment. The instructor uploaded
videos and narrated presentations of “guest presenters”
on Voicethread and students commented on these presentations within the website. Students could choose to
leave a comment using the text, audio, or video features
built into the Voicethread website interface.
The varied digital formats through which students could receive and respond to course content
also aligned with UDL principles. Giving students
the options to receive and respond to course content
in text, audio, and video formats provided multiple
means of representation and expression. In addition,
the multimedia presentations by guest speakers on
Voicethread provided multiple means of engagement,
giving students authentic contexts and real life stories
connected to course content.
218 Journal of Postsecondary Education and Disability, 24(3)
Figure 1. Screen shot of main page for the course in the Course Management System. Two areas, Announcements
and Assignments, were consistently used throughout the course.
Figure 2. Screen shot of the listing of weekly assignments. The date span that each assignment was “open” was
listed in the title of the assignment, making it clear for students to determine which assignment they should be
working on each week.
Rao & Tanners; UID for Online Courses
Designing teaching methods that consider diverse learning styles, abilities, ways of knowing, and
previous experience and background knowledge.
Assignments were designed to help students connect
course content to their experiences and opinions. The
students in this class had diverse backgrounds and
experiences. They ranged greatly in age, experience,
and cultural background. All assignment prompts gave
students the opportunity to bring in their own personal experience and relate it to content. For instance,
while most students were teaching in some capacity
and chose to answer questions based on their current
school or classroom experiences, some students chose
to discuss issues from their perspective as parents of
children with disabilities.
The use of multiple technologies and the combination of systems (such as the CMS, Elluminate Live! and
Voicethread) created an environment that addressed
diverse learning styles. The CMS provided a consistent
place to access information. Elluminate Live! helped
to create an environment for interaction with peers
and the instructor, and also provided a way in which
students could absorb and interact with course content
in varied ways, through the instructor’s live presentation, group discussions with other students, and visual
and audio supports. Voicethread provided students the
choice to respond to content using text, audio, or video
while simultaneously creating a forum in which other
students could read or listen to their opinions. Students
had multiple ways to connect with the content, interact
with peers and the instructor, and demonstrate their
knowledge throughout the course.
Creating multiple ways for students to demonstrate their knowledge. During the course, students
were given options for demonstrating knowledge and
completing assessments. Rather than having just a
few “high value” tests or assignments, students were
assigned several smaller weekly assignments. The
purpose of the weekly assignments was to provide
students with multiple opportunities to convey their
knowledge as an alternative to using “high stakes” exams to assess student mastery of content. Most weekly
assignment prompts were accompanied by a worksheet
with guided questions. These questions helped students
focus on key areas of course content as they reflected
on its meaning.
Rather than continuing the practice of requiring
a final paper as the culminating course assignment,
students were given the option of submitting a paper or
219
a multimedia project. The assignment listed all criteria
for a paper or a project and provided grading rubrics
for both types of submissions. The multimedia project
option included criteria that required an equivalent
demonstration of course content mastery and rigor as
the final paper.
Promoting interaction among and between
faculty and students. The course incorporated four
synchronous “meetings” over Elluminate Live! webconferencing software, spaced approximately three
weeks apart. The main objective of these synchronous sessions was to bring the class together online
periodically in order to promote interactions between
peers and the instructor. Another objective was to use
an online environment that provided visual, auditory,
and interactive supports for learning in collaboration
with others. These objectives aligned with other UID
principles, such as creating a welcoming classroom
environment and incorporating teaching methods that
considered diverse learning preferences.
The instructor purposefully used strategies to
ensure that these sessions were an effective use of
students’ time and provided added value that could
not be achieved asynchronously. The sessions lasted
between 1 and 1.5 hours. For each synchronous session,
the instructor began with an overview of the session’s
topics, led a short discussion of the week’s content
and then gave students an activity to do within small
groups in the “breakout room” feature of Elluminate
Live! Groups of three or four students discussed a topic
and completed an activity designed by the instructor.
Each session ended with a large group discussion of
the concepts that students had talked about in their
breakout rooms. The instructor incorporated interactive
features of Elluminate Live! such as online polling and
the whiteboard on which students shared comments
and thoughts. Universal design features used in the
Elluminate Live! sessions included visual PowerPoint
slides, preparatory handouts for the breakout room sessions posted in the CMS prior to the Elluminate Live!
meeting, and an archived recording of each session for
students to review later if desired.
Phase III: Evaluation
Participants and setting. The 25 students enrolled in the course were part of a cohort in their third
semester of a Master’s degree program. The students
were located on several islands in the state of Hawai‘i,
including O‘ahu, the big island of Hawai‘i, Maui,
220 Journal of Postsecondary Education and Disability, 24(3)
Kaua‘i and Moloka‘i. Twenty-four of the 25 students
were enrolled in the program to get a Master’s degree
in special education and obtain licensure to teach in the
Hawai‘i Department of Education. One student had her
teaching license from another state and was taking the
course to obtain a Master’s degree. Twenty-three of the
25 students were working in educational settings, as
teachers (on “emergency hire” contracts) or paraprofessionals in the schools, while enrolled in the course.
Data collection and analysis. To evaluate the
students’ opinions and perceptions of the UD elements
of the course, we used qualitative inquiry methods.
Students signed a consent form, approved by the
University Institutional Review Board, at the start of
the course, agreeing to participate in the study. The
instructor explained that participation in the study was
voluntary and had no bearing on their class standing
or grade in the course.
Instruments. Data was collected through a questionnaire developed by the course design team to gather
information on specific UD elements of the course.
This 25-question survey was administered through an
online survey system, Survey Monkey (www.surveymonkey.com), prior to the end of the course. Students
were able to access the questionnaire through a URL
posted in the CMS by the instructor and complete the
survey anonymously. The questionnaire for this study
was administered prior to the end of the course in order
to keep it separate from the University’s standard endof-semester course evaluation survey.
Additional data were collected through interviews with specific students. These interviews were
conducted after final course grades were submitted.
Six students were selected as a purposive sample of
the students in the course. The selected students met
particular criteria that made them likely to provide
information to deepen our understanding of the UD
features valued by students. The criteria for this sample
included a) students who had informed the instructor of their affinity for the UID features, b) students
who were located in particularly rural settings where
online courses are the only option to pursue teacher
licensure, and/or c) one student who had voluntarily
self-disclosed a disability during the course. These
students received an interview questionnaire with four
open-ended questions related to their experiences with
the UD features of the course. The interview questions
differed from the survey by providing students the
opportunity to elaborate in an unstructured format on
their personal experiences with the UD features of the
course. Students were given the option of responding
to the questionnaire in written format or responding
by speaking with an interviewer over the phone. Four
of the six students chose to respond to the questions;
three via email and one in a phone interview.
Analysis of data. The online survey system (Survey
Monkey) provided results for each question, reporting
percentages of responses for all close-ended questions and
a compilation of responses for open-ended questions.
We reviewed the open-ended responses and sorted
them to find patterns and recurring preferences, categorizing ideas by frequency. In the Results section, we
report the data from close-ended questions and provide
examples of frequently mentioned preferences in the
open-ended responses in order to illustrate which UD
course elements were most valued by students.
Results
All 25 students responded to a questionnaire specifically designed to collect information on their perceptions
of the UD features of the course. The results of the survey
are reported under the following categories: a) Course
Expectations and Materials, b) Instructional Strategies,
and c) Asynchronous and Synchronous Technologies.
Course Expectations and Materials
On a five-point scale (Strongly Agree, Agree, Neutral,
Disagree, Strongly Disagree), all students were in agreement about the clarity of the syllabus and the rubrics. They
felt that these materials provided clear expectations and
information about the class. Table 3 provides additional
details about the students’ preferences and comments on
the course expectations and materials.
For the course textbook, three-fourths of students
chose the traditional hard copy instead of the digital
“e-text” version of the textbook. Some of the students
who chose the printed textbook commented that a
physical copy of the book was both familiar and most
comfortable to use. They noted that they liked highlighting the hard copy and being able to flip through
it for reference. Those who chose the digital format
noted that they appreciated the convenience of being
able to access their book anywhere online and they
enjoyed features such as the ability to highlight the
electronic text. They could access it at home or at
their workplace without having to carry the physical
textbook back and forth.
Rao & Tanners; UID for Online Courses
221
Table 3
Online Survey Questions Related to Course Expectations and Materials
Survey Question
Responses
SYLLABUS:
Strongly Agree:
I feel that overall course
88% (n=22)
expectations were clearly laid out Agree:
in the syllabus.
12% (n=3)
RUBRICS
Strongly Agree:
The rubrics for weekly
76% (n=19)
assignments and final project that
were in the syllabus and the final
Agree:
course assignment document are
24% (n=6)
useful to me.
Key Comments (direct quotes from students)
•
•
Very detailed instructions on expectations.
Clear expectations helped me organize myself.
•
I really appreciate the use of rubrics to set the
criteria.
Rubric had high expectations, which is good.
Give the student a higher goal to attain.
Great guidance on what to expect.
•
•
•
TEXTBOOK:
I purchased the a) print or b)
digital version of the textbook
Print
76% (n=19)
Digital:
24% (n=6)
•
•
•
Read only text version:
52% (n=13)
•
READINGS:
Read AND listened to
For assigned articles, you could
the articles concurrently
choose to read PDF versions and/
32% (n=8)
or listen to MP3 versions. Which
•
format(s) did you choose?
Read some and listen to
some
16% (n=4)
•
Watched and listened to
the video and audio files
48% (n=12)
WEB-BASED MODULE
In the Web-based IRIS module,
the video and audio files had
transcripts available. Which
formats did you use?
Read the transcripts
AND watched/listened •
concurrently
44% (n=11)
•
Read only the transcripts
8% (n=2)
I prefer holding a book in my hands,
underlining the important parts for later
reference.
I prefer reading textbooks in the print format;
however, I prefer reading short articles or
journals electronically.
I found the highlighter tool [in the electronic
version] to be quite helpful.
I tried listening to the MP3s but I really was
turned off from it because of the electronic
voice. If it had been a human voice I would
have been more apt to listen.
I enjoyed having the MP3 play while I read
along with the text. I am easily distracted when
it comes to reading things on the computer, so
this helped me stay focus.
Listening to the MP3 while reading the articles
really helped me to comprehend the readings
with ease (that actually surprised me. I did it at
first as an experiment but ended up noticing a
difference in my comprehension and retention
level). I wish all college courses offered this
way of learning.
I enjoyed the personal touch of actually
hearing human voices. This assignment had
more impact and meaning because of the
content and the need to hear/feel the parents
and their perspective when speaking of their
children.
I watched and listened to the IRIS module,
however when trying to find answers, I would
frequently go back to read transcripts.
Actually I alternated--in the beginning I
listened and read, but towards the end, I think
I relied on reading more, as it seemed to take
less time.
222 Journal of Postsecondary Education and Disability, 24(3)
For articles that were available in text and audio
format, students ranged in their preferences, with more
students trying out the non-traditional “digital” option
of listening to audio files. When given text and audio
options for course readings, 52% of the students chose
to read the text, 32% listened AND read concurrently,
and 16% chose solely to listen to the audio version
of the articles. While no one chose the audio format
exclusively, students reported that being able to read
and listen at the same time enhanced their comprehension and engagement. Students also commented on the
ability to listen while doing other tasks (such as training
for a marathon). One student identified a preference
for the printed version of the textbook but digital and
audio versions of the briefer articles.
For the Web-based IRIS module, while almost
half the class just watched the videos or listened to
the audio files, 44% chose to read the text transcripts
in addition to watching/listening. Students commented
that the text transcripts were useful as they looked for
information to complete a weekly assignment related
to the IRIS module.
Overall, students appreciated being able to select
text formats that met their preferences. Their comments also illustrated that the combination of textual,
auditory, and visual information was of benefit to some
students in comprehending and recalling information.
Students commented that having options throughout
the course was both useful and motivating.
Instructional Strategies
Ninety-two percent of the students agreed that
short weekly assignments were useful and practical.
All students liked having guided worksheets to accompany assignments. Ninety-six percent of the students
reported that the consistent weekly instructor feedback
supported their learning. Table 4 includes key comments from students on these facets of the course.
Several students commented on the effectiveness
of having small, lower-value assignments each week.
As working professionals, students reported that this
approach to organizing assignments helped them keep
up with class and master course content incrementally.
The fact that the weekly assignments were always
posted on a Monday and due the following Sunday
provided students with a consistent structure. Some
students mentioned that they were able to build in
the time needed to study for this course because the
expectations were consistent.
All students agreed that the guided worksheets that
accompanied the weekly assignments were useful to
them and helped them complete the assignments with
more comfort and ease. Students noted that these short,
weekly assignments allowed them to demonstrate
knowledge in various ways instead of in a single written assignment at the end of the course. The weekly
assignments were low pressure and helped bring down
the stress associated with having just one or two large
assignments in the class.
The instructor also used weekly assignments as a
way to interact with students. This was also an effective
and well-liked component of the course for students.
They relayed their appreciation about getting personalized and timely feedback on assignments. This consistent
connection with the instructor was an important link
for students, keeping them motivated and on track with
course assignments. Some students mentioned that the
weekly assignments helped build confidence because they
received periodic and consistent feedback on whether they
were mastering course content as expected.
Asynchronous and Synchronous Technologies
All students agreed that the materials were clearly laid
out in the CMS. Students commented on the effectiveness of weekly reminders about CMS features to notice
as well as the ease with which they could locate course
information on the CMS. The majority of students found
the synchronous sessions conducted with Elluminate
Live! to be effective, engaging, and useful. Ninety-six
percent of the students agreed that the presentations on
Voicethread were useful and 92% agreed that they liked
having the options to post comments by text, audio, or
video in Voicethread. Table 5 provides additional details
and student comments about their opinions on the asynchronous and synchronous technologies used.
Voicethread. The use of the Voicethread website
was highly valued by students as an alternative way to
learn content and demonstrate knowledge. Voicethread
was especially powerful as a way to provide options
for expression; students appreciated being able to use
text, audio, or video when posting comments. Some
students took the opportunity to personalize their
posts; for instance, one student strummed his guitar
to enhance an audio comment that he posted. Students
also enjoyed the “real stories” from the guest speakers’ multimedia presentations; students noted that they
felt great empathy with the speakers and learned more
about what it was like to be in their shoes.
Rao & Tanners; UID for Online Courses
223
Table 4
Online Survey Related to Instructional Strategies
Survey Question
Responses
Key Comments (direct quotes from students)
SHORT ASSIGNMENTS
I like having short weekly
assignments with a relatively
low point value (5 points a week)
instead of fewer assignments that
are worth more.
Strongly Agree:
64% (n=16)
•
•
Agree:
28% (n=7)
Neutral:
8% (n=2)
•
GUIDED WORKSHEETS
For most weekly assignment
submissions, there have
been handouts/worksheets to
guide you as you respond. I
like having such worksheets/
handouts to guide my
assignment responses.
Strongly Agree:
88% (n=22)
INSTRUCTOR FEEDBACK
I feel that the instructor
feedback in this class is
adequate and helps support my
learn
Strongly Agree:
92% (n=23)
•
Agree:
4% (n=1)
•
•
Agree:
12% (n=3)
•
•
Neutral:
4% (n=1)
•
The workload is spread out and for the
working person, this is really practical.
I could go either way; however the weekly
assignments keep me connected to the
course and materials weekly. Turning
assignments or reflections in weekly help me
with my learning process and again help me
stay accountable for the course.
These mini assignments are a great way to
help keep us focused on the class throughout
the semester, as opposed to cramming when
nearing large due dates. These assignments
also provide various ways for us to show
our understanding and knowledge, beyond
just a major paper or test, thus giving more
chances for multiple-skill sets.
These handouts/worksheets really help me to
focus my thinking. Open-ended assignments
with no guidance can be a nightmare,
requiring you to put in a lot of work without
knowing where to go with it.
Handouts are helpful because they help you
narrow the focus of your study.
I gain a clearer understanding of what
is expected. Again, works really well
especially for an online course.
The weekly feedback on our submissions
was so helpful and validated the effort put
into completing the assignments.
This was the most valuable aspect of the
class for me. Knowing where I stand in my
classes is essential to keeping my stress/
overwhelmed levels low.
I so appreciate the feedback! The feedback
was always given on a timely manner and
was very useful. The feedback given assisted
me in my thinking process, helped me reflect
on the materials and my own assignments.
224 Journal of Postsecondary Education and Disability, 24(3)
Elluminate Live! Over half of the students reported that the synchronous sessions were useful and
engaging and achieved the goal of fostering greater
interaction and connection with peers. Students commented on the benefits of the social aspects of learning
from and with each other and of connecting with the
instructor periodically.
Post-Course Interview Results
Four students answered the post-course interview
questions. The data from the interviews confirmed the
results of the surveys, with all respondents noting an affinity for the multiple options to receive information and
demonstrate knowledge throughout the course. Students
reiterated the value of using Voicethread as a class forum,
stating how much they liked having the text, audio, and
video options available both to post information and to
read/hear/watch the comments of classmates.
Three students noted that they had started using
universally designed strategies in their classrooms as
a result of learning about and seeing UD modeled in
the course. One student had started to use Voicethread
with her own high school students. Another student
commented that, by experiencing the range of options
that are part of UD from the perspective of a student,
she had started to give her own high school students
more options in their assignments. Another student was
providing her elementary school students with audio
options to accompany their weekly readings after being
exposed to this strategy in this online course.
Discussion
While UID and UDL have gained popularity as
frameworks, there is limited literature describing how
the principles within these models can be applied to
the instructional design of an online course. This case
study attempted to determine how UD principles could
be applied within an online course and to examine
which of the universally designed features students in
the course found most useful.
Effective Practices
The results of this small-scale study show that
students appreciated several features of the course that
were designed to meet UID and UDL principles. This
section groups students’ reported experiences with the
online course’s UD features into three broad categories: a) providing options and choices, b) instructional
strategies, and c) interactions. A deeper consideration
of these categories gives rise to several instructional
implications for infusing online learning environments
with UD features.
Providing options and choices. Students appreciated the choices and options provided by several course
elements. These included the multiple formats for materials (such as the provision of text and MP3 versions
of articles) and the use of Voicethread to present and
discuss information. Both of these course elements
align with the fifth UID guideline (Explore the use of
natural supports for learning, including technological
supports). As expected, students selected formats to use
based on their personal preferences and habits.
There was resounding agreement that the use of
the Voicethread website appealed to students. Voicethread provided a collaborative space in which course
information could be represented and expressed in
multimodal formats, aligning closely to the seventh
UID principle (Creating multiple ways for students to
demonstrate their knowledge) and to UDL Principle II
(Multiple means of expression). Students liked being
able to express themselves in text, audio, and video
formats and to choose whether to read or listen to the
comments of others. When designing the course, we
chose Voicethread because it provided a public forum of sorts. In this web-based space, we could post
multimedia and video presentations and give students
multiple ways to respond to these learning activities.
Instructors can provide similar multimodal choices
with a range of technology-based tools or websites. For
example, rather than relying on a text-based discussion
board on the CMS, instructors can give students the opportunity to respond by recording themselves in audio
or video formats and posting these files in the CMS.
For instructors designing an online course, it is useful to consider which course elements lend themselves
to multiple formats. These can include course resources
provided in multiple formats as well as course assignments that allow students to respond in a variety of
formats. Instructors can also present course content
in various formats, using narrated presentations and
videos to enhance text-based content that students are
expected to read.
Instructional strategies. For the non-traditional
learners in our course, many of whom were returning to
college for a degree after a gap of many years and had
full-time jobs and families, the instructional strategies
provided scaffolding and support to make the course
Rao & Tanners; UID for Online Courses
manageable along with other life commitments. This
was consistent with the sixth UID guideline (Design
teaching methods that consider diverse learning styles,
abilities, ways of knowing and previous experience
and background knowledge). According to student
comments, the brief, weekly assignments were less
stressful than high stakes assessments. Students appreciated the clarity of the assignments and the consistent
instructor feedback. As intended by the course designers, these elements made the course more manageable
to students. Several expressed how they were able to
“keep up” with this course more effectively than prior
online courses they had taken.
An outcome that was unexpected but worthy of
note is that three students informally disclosed learning disabilities to the instructor as the course was
underway. None of the students had chosen to disclose
a disability to the instructor through the Disability Support Services office at the University. The students who
did disclose learning disabilities did so by telling the
instructor via email once the course was in progress.
They noted that the clear and consistent layout of sections in the CMS, the multiple formats of resources
provided, and the short assignments made this course
much more accommodating and non-threatening for
them. One student noted that this course was one of the
most manageable online courses she had taken. They
were thankful to the instructor for providing the UD
supports and communicated these feelings in personal
emails during and after the course. This information
provided insights into the fact that students with learning disabilities may be taking online courses without
disclosing to instructors or requesting accommodations
from DSS offices. This illustrated that UD features can
be of real benefit to those who may need additional
support in a course, inherently taking into account their
backgrounds and diverse needs.
Another unintended but interesting outcome was
that some students reported using some of the UD
strategies in their own teaching practice. As special
educators, they saw the merit of applying UD strategies in their K-12 settings, especially to give their
students options for representation and expression.
The instructional strategies from this course became
a model that our students found relevant and useful in
their own classrooms.
Interaction. This course incorporated many forms
of interaction in accordance with the eighth UID principle (Promoting interaction among and between fac-
225
ulty and students). Students appreciated regular online
interactions with the instructor, noting that her timely
feedback on each assignment increased their engagement and enthusiasm for completing the assignments.
Some students commented that they wished they heard
more from instructors in other online courses, noting
that they stayed more engaged with this course because
they knew they would receive personal comments on
each assignment from the instructor.
Students had the opportunity to share ideas and
opinions through asynchronous (Voicethread) and synchronous (Elluminate Live! sessions) forums. Course
activities requiring students to use these technology
tools were scheduled throughout the semester. This
helped foster a sense of community throughout the
course. Students did not learn in isolation, interacting
only with the instructor, but had opportunities to hear
from each other through the postings on Voicethread
and to work with each other periodically during the
Elluminate Live! sessions.
For instructors who would like to include synchronous components into online courses, it is useful
to determine how to balance the number and duration
of sessions with student needs. For our course, four
Elluminate Live! sessions were adequate, especially
since students interacted asynchronously through
Voicethread and through short weekly assignments
with the instructor. It is also important to select a time
for the synchronous session with consideration of the
students’ schedules. For example, since most of our
students were working full time, the synchronous sessions took place in the early evenings on a day and time
students agreed to at the start of the semester.
Recommendations for Instructors
Integrating UD components into online courses
can be a time-consuming process. For an instructor
converting a face-to-face course into an online format,
consider aligning UD guidelines with course resources,
instructional strategies, asynchronous interactions,
and synchronous interactions. Rather than trying to
incorporate every UID feature possible, instructors
can start by adding a few UD components into each
course and building on these components as they teach
the course repeatedly.
For example, providing resources in multiple formats requires extra preparation time. While software
automatically converts the text to MP3 files, it takes
time to prepare a text file for conversion. Instructors
226 Journal of Postsecondary Education and Disability, 24(3)
can use an incremental approach, converting new and
additional resources each semester, thereby creating a
bank of more accessible course materials over time.
As new technologies become available, instructors can
revisit course elements periodically to add or change
elements and remain responsive to student needs.
Implications for Addressing Students with
Disabilities
Universal design does not eliminate the need for
formal accommodations, but provides a proactive approach to addressing many of the needs of diverse learners including students with disabilities. The format of
the course provided ways to support students with high
incidence disabilities such as LD that could also be helpful for a student with a low incidence disability, such as a
visual impairment. For example, we provided accessible
PDFs for all reading materials and accompanying MP3
files, which could accommodate students with learning
disabilities and/or low vision. The College of Education
chose the Elluminate Live! web-conferencing software
due to its accessibility features such as closed captioning and support for screen readers. We did not use the
closed captioning feature during our virtual classes but
had the capacity to accommodate a request for closed
captioning if needed.
While the Voicethread website included some
accessibility features, at the time that we used it for
this course its Flash-based interface did not provide
support for all assistive technologies, such as screen
readers and alternative navigation tools. We were
aware of this limitation and would have created
alternate assignments for students with disabilities
who needed additional assistive technology accommodations. Despite the limitations of the Voicethread
website, the option to post information in a variety of
formats – text, audio, or video – was useful for including accommodations designed for students with high
incidence learning disabilities. Recently, Voicethread
has enhanced its accessibility features and added a
“Voicethread Universal” option, which allows for the
use of screen readers and other assistive technologies
(http://voicethread.com/about/features/accessibility).
Voicethread’s commitment to adding and updating
its accessibility features holds promise for including
Voicethread as a viable system in future courses that
include UD elements.
Recommendations for Future Studies
This case study describes the design and implementation of a course during one semester and the
results are limited to the 25 students enrolled in the
course; It represents an initial phase of research, part
of an iterative and ongoing process of design, development, evaluation, and reflection intended to inform the
design of future UD-based courses. To derive more information on how a universally-designed online course
enhances engagement and learning outcomes for all
students, including those with disabilities, it is necessary to collect data from future iterations of courses
that use similar UD strategies and to collect data from
more students in order to have a larger sample size. To
gain insights on how a course like this supports students
with disabilities, it would be useful to examine which
course elements are most useful to students who are
willing to provide demographic information including
disability status.
Noting that none of the students in this course disclosed a disability through the University DSS office,
we wondered whether online learners were as aware of
DSS services as the traditional campus-based students.
Many of the online students at our University reside
on neighbor islands and are a plane ride away from
campus. Though it is a standard practice in our Special
Education department to include a statement in course
syllabi about the services offered by the DSS office, the
fact that the online students do not physically come to
campus may affect their knowledge of and ability to
access DSS services. We surmised that some students
with disabilities can benefit from supports in an online class, but by the very nature of being a “distance
learner” may not access these services. A study that
focuses on the use of DSS service by online learners
may help students, instructors, and DSS staff understand how accommodations could further address the
needs of such students. A related question is whether
the provision of UD supports within online courses
eliminates the need for students with certain types of
disabilities to disclose to their institutions.
Conclusions
Incorporating principles of UD into an online
course takes forethought, planning, and time. When
designing a course, the instructor should consider the
objectives of the course and decide how to meet these
objectives with appropriate strategies and technologi-
Rao & Tanners; UID for Online Courses
cal tools. With the pace of development in technology,
many tools are becoming less specialized and more
commonly available to the end user. Instructors can
increasingly create universally-designed digital materials without having to rely on technology experts. As a
technologically-savvy generation of students enrolls in
online courses at the postsecondary level, universally
designed courses will provide valued learning options
while proactively accommodating many of the needs
of an increasingly diverse student body.
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About the Authors
Kavita Rao received her B.A. from the University
of North Carolina at Chapel Hill and her M.A. and
Ph.D from the University of Hawai‘i. Her experience
includes working as a K-12 technology coordinator
and an educational technology specialist for a regional
educational laboratory. She is currently an Assistant
Professor in the Department of Special Education at
the Ph.D from the University of Hawai‘i at Mānoa. Her
research interests include using technology to modify
instruction for diverse learners, online learning for
teacher professional development in rural and remote
areas, and universal design for learning. She can be
reached by email at: kavitar@hawaii.edu.
Adam Tanners received his B.A. from the State University of New York (SUNY) at Albany, M.A. from The
University of Iowa, and Ph.D. from the University of
Hawaii. His experience includes working as a counselor at the Student Disability Services office at The
University of Iowa and an assistive technology specialist University of California at Berkeley. He is currently
an Assistant Specialist in the Department of Special
Education at the University of Hawai‘i at Mānoa. His
research interests include universal design in education,
use of everyday technologies as accommodations to
students with disabilities. He can be reached by email
at: tanners@hawaii.edu.
Rao & Tanners; UID for Online Courses
229
Appendix
A summary of the features of Elluminate Live! and Voicethread are provided below. The respective websites
provide additional and updated information about these resources.
Elluminate Live!
Website: www.elluminate.com
Cost: Individual or site licenses must be purchased.
Description: Elluminate Live! is a virtual meeting environment which allows users to connect synchronously.
Features include:
• Two-way Audio – participants can talk and listen to each other
• Direct Messaging – participants can type messages to each other
• Interactive whiteboard – presentations can be uploaded and viewed by everyone in the conference;
participants can also write/draw/type on the whiteboard
• Multimedia – show videos, play audio files,
• Desktop Sharing – show specific documents on your computer
• Video – moderator and participants can see each other via webcam
• Breakout Rooms – Moderator can put participants in small groups within the web-conferencing
environment
• Closed captioning
Voicethread
Website: www.voicethread.com
Cost: Free (limited features); Pro account can be purchased for additional features.
Description: Voicethread is a web-based collaborative environment in which users can watch multimedia presentations (document, slides, or video) and comment using voice, text, audio file, or video.
Features include:
• Multimedia – upload videos, presentations, documents
• Commenting – comment using text, voice/audio (call in via telephone or use a microphone) or video
(using a webcam)
• Privacy settings – a Voicethread multimedia file can be set to private so only those with the link and
invitation can view it.