short-paper

Too Bureaucratic to Flexibly Learn About AI? The Human-Centered Development of a MOOC on Artificial Intelligence in and for Public Administration

Authors:

Anna-Katharina Dhungel,

Moreen HeineAuthors Info & Claims

MuC '21: Proceedings of Mensch und Computer 2021

Pages 563 - 567

https://doi.org/10.1145/3473856.3473998

Published: 13 September 2021 Publication History

Abstract

The public sector holds enormous potential for the use of artificial intelligence, which is also recognized and supported by the government. To realize this potential, however, it is imperative that civil servants have the necessary knowledge to recognise and optimally exploit the application and utilisation possibilities of AI. Massive open online courses (MOOC) are a promising way to help civil servants gain that required knowledge. But how can such a course be designed to become accepted by this target group? In this paper, we present a human-centered development approach to develop a MOOC about AI for civil servants. Using an analysis of the target audience’s mental models, knowledge needs, and attitudes, we iteratively developed short learning units that ground the abstract AI topics in concrete case scenarios taken from the public sector. First results of an expert evaluation (expertise in adult education, public sector, and AI) look promising and further evaluations with the target group are planned.

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Cited By

Koddebusch MHalsbenning SBecker J(2024)Design principles for MOOC platforms: a public sector perspectiveTransforming Government: People, Process and Policy10.1108/TG-05-2023-0065Online publication date: 9-Jul-2024
https://doi.org/10.1108/TG-05-2023-0065
Maulana AHerfanda GHasan F(2022)Perceived trustworthiness of artificial intelligence implementation in Indonesia public sector services: Gen Z and Millennial perspectivesJurnal Akuntansi & Auditing Indonesia10.20885/jaai.vol26.iss1.art7(65-75)Online publication date: 1-Aug-2022
https://doi.org/10.20885/jaai.vol26.iss1.art7
Tasche NDhungel AHeine M(2022)How to Design User-Centered Decision Support Systems in Public Budgeting? Guidelines and a Web-Based Prototype With First Insights From a Mixed-Methods StudyProceedings of Mensch und Computer 202210.1145/3543758.3547551(425-430)Online publication date: 4-Sep-2022
https://dl.acm.org/doi/10.1145/3543758.3547551
Show More Cited By

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MuC '21: Proceedings of Mensch und Computer 2021

September 2021

613 pages

ISBN:9781450386456

DOI:10.1145/3473856

Copyright © 2021 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 13 September 2021

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Bundesministerium für Bildung und Forschung (BMBF)

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MuC '21

MuC '21: Mensch und Computer 2021

September 5 - 8, 2021

Ingolstadt, Germany

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Cited By

Koddebusch MHalsbenning SBecker J(2024)Design principles for MOOC platforms: a public sector perspectiveTransforming Government: People, Process and Policy10.1108/TG-05-2023-0065Online publication date: 9-Jul-2024
https://doi.org/10.1108/TG-05-2023-0065
Maulana AHerfanda GHasan F(2022)Perceived trustworthiness of artificial intelligence implementation in Indonesia public sector services: Gen Z and Millennial perspectivesJurnal Akuntansi & Auditing Indonesia10.20885/jaai.vol26.iss1.art7(65-75)Online publication date: 1-Aug-2022
https://doi.org/10.20885/jaai.vol26.iss1.art7
Tasche NDhungel AHeine M(2022)How to Design User-Centered Decision Support Systems in Public Budgeting? Guidelines and a Web-Based Prototype With First Insights From a Mixed-Methods StudyProceedings of Mensch und Computer 202210.1145/3543758.3547551(425-430)Online publication date: 4-Sep-2022
https://dl.acm.org/doi/10.1145/3543758.3547551
Ng DLeung JSu MYim IQiao MChu SNg DLeung JSu MYim IQiao MChu S(2022)AI Literacy on Human-Centered ConsiderationsAI Literacy in K-16 Classrooms10.1007/978-3-031-18880-0_9(119-129)Online publication date: 8-Dec-2022
https://doi.org/10.1007/978-3-031-18880-0_9

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