research-article

How a robot should give advice

Authors:

Cristen Torrey,

Sara KieslerAuthors Info & Claims

HRI '13: Proceedings of the 8th ACM/IEEE international conference on Human-robot interaction

Pages 275 - 282

Published: 03 March 2013 Publication History

Abstract

With advances in robotics, robots can give advice and help using natural language. The field of HRI, however, has not yet developed a communication strategy for giving advice effectively. Drawing on literature in politeness and informal speech, we propose options for a robot's help-giving speech-using hedges or discourse markers, both of which can mitigate the commanding tone implied in direct statements of advice. To test these options, we experimentally compared two help-giving strategies depicted in videos of human and robot helpers. We found that when robot and human helpers used a hedge or discourse markers, they seemed more considerate and likeable, and less controlling. The robot that used discourse markers had even more impact than the human helper. The findings suggest that communication strategies derived from speech used when people help each other in natural settings can be effective for planning the help dialogues of robotic assistants.

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Cited By

Emnett CMott TWilliams TGrollman DBroadbent EJu WSoh HWilliams T(2024)Using Robot Social Agency Theory to Understand Robots' Linguistic AnthropomorphismCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640747(447-452)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3640747
Edirisinghe SSatake SKanda T(2023)Field Trial of a Shopworker Robot with Friendly Guidance and Appropriate AdmonishmentsACM Transactions on Human-Robot Interaction10.1145/357580512:3(1-37)Online publication date: 24-Apr-2023
https://dl.acm.org/doi/10.1145/3575805
Seaborn KMiyake NPennefather POtake-Matsuura M(2021)Voice in Human–Agent InteractionACM Computing Surveys10.1145/338686754:4(1-43)Online publication date: 3-May-2021
https://dl.acm.org/doi/10.1145/3386867
Show More Cited By

Index Terms

How a robot should give advice
1. Information systems

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Information

Published In

cover image ACM Conferences

HRI '13: Proceedings of the 8th ACM/IEEE international conference on Human-robot interaction

March 2013

452 pages

ISBN:9781467330558

General Chairs:
Hideaki Kuzuoka
University of Tsukuba, Japan
,
Vanessa Evers
University of Twente, The Netherlands
,
Program Chairs:
Michita Imai
Keio University, Japan
,
Jodi Forlizzi
Carnegie Mellon University, USA

Sponsors

SIGAI: ACM Special Interest Group on Artificial Intelligence
RA: IEEE Robotics and Automation Society
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

In-Cooperation

AAAI: American Association for Artificial Intelligence
Human Factors & Ergonomics Soc: Human Factors & Ergonomics Soc

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IEEE Press

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Published: 03 March 2013

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HRI'13

Sponsor:

HRI'13: ACM/IEEE International Conference on Human-Robot Interaction

March 3 - 6, 2013

Tokyo, Japan

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Overall Acceptance Rate 268 of 1,124 submissions, 24%

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Cited By

Emnett CMott TWilliams TGrollman DBroadbent EJu WSoh HWilliams T(2024)Using Robot Social Agency Theory to Understand Robots' Linguistic AnthropomorphismCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640747(447-452)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3640747
Edirisinghe SSatake SKanda T(2023)Field Trial of a Shopworker Robot with Friendly Guidance and Appropriate AdmonishmentsACM Transactions on Human-Robot Interaction10.1145/357580512:3(1-37)Online publication date: 24-Apr-2023
https://dl.acm.org/doi/10.1145/3575805
Seaborn KMiyake NPennefather POtake-Matsuura M(2021)Voice in Human–Agent InteractionACM Computing Surveys10.1145/338686754:4(1-43)Online publication date: 3-May-2021
https://dl.acm.org/doi/10.1145/3386867
Kontogiorgos DPelikan HBelpaeme TYoung JGunes HRiek L(2020)Towards Adaptive and Least-Collaborative-Effort Social RobotsCompanion of the 2020 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3371382.3378249(311-313)Online publication date: 23-Mar-2020
https://dl.acm.org/doi/10.1145/3371382.3378249
Cambre JKulkarni C(2019)One Voice Fits All?Proceedings of the ACM on Human-Computer Interaction10.1145/33593253:CSCW(1-19)Online publication date: 7-Nov-2019
https://dl.acm.org/doi/10.1145/3359325
Sarathy VArnold TScheutz M(2019)When Exceptions Are the NormACM Transactions on Human-Robot Interaction10.1145/33411668:3(1-21)Online publication date: 18-Jul-2019
https://dl.acm.org/doi/10.1145/3341166
Peng ZKwon YLu JWu ZMa XBrewster SFitzpatrick GCox AKostakos V(2019)Design and Evaluation of Service Robot's Proactivity in Decision-Making Support ProcessProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300328(1-13)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300328
Cao HJensen LNghiem XVu HBeir AEsteban PPerre GLefeber DVanderborght B(2019)DualKeeponIntelligent Service Robotics10.1007/s11370-018-0266-912:1(45-54)Online publication date: 1-Jan-2019
https://dl.acm.org/doi/10.1007/s11370-018-0266-9
Clark L(2018)Social boundaries of appropriate speech in HCIProceedings of the 32nd International BCS Human Computer Interaction Conference10.14236/ewic/HCI2018.76(1-5)Online publication date: 4-Jul-2018
https://dl.acm.org/doi/10.14236/ewic/HCI2018.76
Baker APhillips EUllman DKeebler J(2018)Toward an Understanding of Trust Repair in Human-Robot InteractionACM Transactions on Interactive Intelligent Systems10.1145/31816718:4(1-30)Online publication date: 16-Nov-2018
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