research-article

Social boundaries of appropriate speech in HCI: a politeness perspective

Author:

Leigh ClarkAuthors Info & Claims

HCI '18: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Article No.: 76, Pages 1 - 5

https://doi.org/10.14236/ewic/HCI2018.76

Published: 04 July 2018 Publication History

Abstract

This position paper presents the view that there may be social boundaries in appropriate speech in HCI. While previous research has examined that humanlike voices may not always be appropriate for computers to use, the same may hold true for linguistic concepts that have noticeable interpersonal and social functions. This paper examines the social functions of linguistic politeness to approach the issue of appropriate language use in spoken HCI, and the relationship between voices and language in this interaction space. Several studies exploring politeness in spoken HCI are discussed, with the view that it and other social talk may have different limitations in HCI, and that politeness itself may have to be subsequently reconsidered.

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Cited By

Emnett CMott TWilliams TGrollman DBroadbent EJu WSoh HWilliams T(2024)Using Robot Social Agency Theory to Understand Robots' Linguistic AnthropomorphismCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640747(447-452)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3640747
Lumer EGrollman DBroadbent EJu WSoh HWilliams T(2024)Modeling Politeness in Human-Robot InteractionCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3638369(121-123)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3638369
Mott TFanganello AWilliams TGrollman DBroadbent EJu WSoh HWilliams T(2024)What a Thing to Say! Which Linguistic Politeness Strategies Should Robots Use in Noncompliance Interactions?Proceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634943(501-510)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610977.3634943
Show More Cited By

Index Terms

Social boundaries of appropriate speech in HCI: a politeness perspective
1. Human-centered computing
  1. Human computer interaction (HCI)

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cover image Guide Proceedings

HCI '18: Proceedings of the 32nd International BCS Human Computer Interaction Conference

July 2018

1509 pages

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BCS Learning & Development Ltd.

Swindon, United Kingdom

Publication History

Published: 04 July 2018

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Cited By

Emnett CMott TWilliams TGrollman DBroadbent EJu WSoh HWilliams T(2024)Using Robot Social Agency Theory to Understand Robots' Linguistic AnthropomorphismCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640747(447-452)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3640747
Lumer EGrollman DBroadbent EJu WSoh HWilliams T(2024)Modeling Politeness in Human-Robot InteractionCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3638369(121-123)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3638369
Mott TFanganello AWilliams TGrollman DBroadbent EJu WSoh HWilliams T(2024)What a Thing to Say! Which Linguistic Politeness Strategies Should Robots Use in Noncompliance Interactions?Proceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634943(501-510)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610977.3634943
Choi YLee MLee S(2023)Toward a Multilingual Conversational Agent: Challenges and Expectations of Code-mixing Multilingual UsersProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581445(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581445
Lumer EBuschmeier HSakamoto DWeiss AHiatt LShiomi M(2022)Perception of Power and Distance in Human-Human and Human-Robot Role-Based RelationsProceedings of the 2022 ACM/IEEE International Conference on Human-Robot Interaction10.5555/3523760.3523900(895-899)Online publication date: 7-Mar-2022
https://dl.acm.org/doi/10.5555/3523760.3523900
Meck APrecht L(2021)How to Design the Perfect Prompt: A Linguistic Approach to Prompt Design in Automotive Voice Assistants – An Exploratory Study13th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3409118.3475144(237-246)Online publication date: 9-Sep-2021
https://dl.acm.org/doi/10.1145/3409118.3475144
Hettiachchi DSarsenbayeva ZAllison Fvan Berkel NDingler TMarini GKostakos VGoncalves JBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)"Hi! I am the Crowd Tasker" Crowdsourcing through Digital Voice AssistantsProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376320(1-14)Online publication date: 21-Apr-2020
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Kondratova IEmond B(2020)Voice Interaction for Training: Opportunities, Challenges, and Recommendations from HCI PerspectiveLearning and Collaboration Technologies. Human and Technology Ecosystems10.1007/978-3-030-50506-6_6(59-75)Online publication date: 19-Jul-2020
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Doyle PEdwards JDumbleton OClark LCowan B(2019)Mapping Perceptions of Humanness in Intelligent Personal Assistant InteractionProceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services10.1145/3338286.3340116(1-12)Online publication date: 1-Oct-2019
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Clark LPantidi NCooney ODoyle PGaraialde DEdwards JSpillane BGilmartin EMurad CMunteanu CWade VCowan BBrewster SFitzpatrick GCox AKostakos V(2019)What Makes a Good Conversation?Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300705(1-12)Online publication date: 2-May-2019
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