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Perceived benefits of loyalty programs: Scale development and implications for relational strategies. (2010). Mimouni-Chaabane, Aida ; Volle, Pierre ; mimouni -Chaabane, Aida .
In: Journal of Business Research.
RePEc:eee:jbrese:v:63:y:2010:i:1:p:32-37.

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  2. Feeling rewarded and entitled to be served: Understanding the influence of self- versus regular checkout on customer loyalty. (2024). Huang, Yanliu ; Nusrat, Farhana.
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  3. Designing for loyalty programme effectiveness in the financial services industry. (2023). McCall, Michael ; Goldman, Michael ; Fourie, Sonja.
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  8. Loyalty programs, loyalty engagement and customer engagement with the company brand: Consumer-centric behavioral psychology insights from three industries. (2023). Galan, Jean-Philippe ; Bruwer, Johan ; Meyer-Waarden, Lars.
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  9. Factors Contributing to Online or In-store Shopping among Academics from a Private Higher Education Institution in South Africa. (2023). Naidoo, Sershan ; Moodley, Marlini.
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  12. 40 years of loyalty programs: how effective are they? Generalizations from a meta-analysis. (2022). Pupovac, Ljubomir ; Carrillat, Franois A ; Orourke, Anne-Maree ; Belli, Alex ; Napolova, Ekaterina ; Melnyk, Valentyna.
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  14. The Role of Bonuses in Loyalty Programs – A literature review. (2022). Hagberg, Johan ; Rosengren, Sara ; Marcus, Hagstrom.
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  16. An emerging theory of loyalty program dynamics. (2021). Palmatier, Robert W ; Steinhoff, Lena ; Kim, Jisu J.
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  19. Loyalty programs as travel companions: Complementary service features across customer journey stages. (2021). Zondag, Marcellis M ; Steinhoff, Lena.
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  24. Does a reward program affect customers’ behavioural intention of visiting the airport? A case study of Singapore Changi Airport. (2020). Hong, Kan Wai ; Wu, Hanjun.
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  28. Understanding Key Antecedents of Consumer Loyalty toward Sharing-Economy Platforms: The Case of Airbnb. (2019). Kim, Byoungsoo.
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  31. The similar versus divergent effects of pride and happiness on the effectiveness of loyalty programs. (2019). Tanudharma, Istiharini ; Paramita, Widya ; Chiew, Tung Moi ; Septianto, Felix.
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  33. L’impact des bénéfices perçus des programmes de fidélisation sur la fidélité à l’enseigne : le rôle médiateur de la fidélité au programme de fidélité. (2018). IDIR, BRAHIM.
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  36. L’impact des bénéfices perçus des programmes de fidélisation sur la fidélité à l’enseigne : le rôle médiateur de la fidélité au programme de fidélité. (2018). Idir, Brahim.
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  38. Analysis on Consumers’ Purchase and Shopping Well-Being in Online Shopping Carnivals with Two Motivational Dimensions. (2018). Liu, Bin ; Zhang, Rong ; Yu, Han.
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  39. What loyal women (and men) want: The role of gender and loyalty program characteristics in driving store loyalty. (2018). Vilches-Montero, Sonia ; Chao, Chih-Wei ; Bravo-Olavarria, Renzo ; Pandit, Ameet.
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  40. Are loyalty program members really engaged? Measuring customer engagement with loyalty programs. (2018). Bruneau, Virginie ; Zidda, Pietro ; Swaen, Valerie.
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  42. Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin.
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  43. An Empirical Analysis of the Effect of a Retailers Loyalty Programme on Their Customers’ Loyalty. (2017). .
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  44. The effect of loyalty program expiration policy on consumer behavior. (2017). Liu-Thompkins, Yuping ; Breugelmans, Els.
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  45. Modeling reward expiry for loyalty programs in a competitive market. (2017). Karray, Salma ; Zolfaghari, Saeed ; Bazargan, Amirhossein.
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  46. “Make me feel special†: Are hierarchical loyalty programs a panacea for all brands? The role of brand concept. (2017). Chaabane, Aida Mimouni ; Pez, Virginie.
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  47. Relationship norms and media gratification in relational brand communication. (2017). Simon, Franoise.
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  48. To Assess the Impact of Social Media Marketing on Consumer Perception. (2016). Ali, Zulqurnain ; Shabbir, Muhammad Aqib ; Hussain, Abid ; Rauf, Mashal .
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  51. Leveraging loyalty programs to build customer–company identification. (2016). Brashear-Alejandro, Thomas ; Groza, Mark D ; Kang, Jun .
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  52. The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high- and low-end fashion retailers. (2016). Balabanis, George ; Stathopoulou, Anastasia .
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  54. The antecedents and influences of airline loyalty programs: the moderating role of involvement. (2015). Chen, I ; Wang, Edward.
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  56. Customer–company identification and the effectiveness of loyalty programs. (2015). Kang, Jun ; Alejandro, Thomas Brashear ; Groza, Mark D..
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  58. Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits. (2014). Schumann, Jan H ; Evanschitzky, Heiner ; Wunderlich, Nancy V.
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  59. The influence of customer loyalty program design on the relationship between customer motives and value perception. (2014). Kreis, Henning ; Mafael, Alexander.
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  60. Accumulation versus instant loyalty programs: The influence of controlling policies on customers commitments. (2014). Esmark, Carol L. ; Noble, Stephanie M..
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  61. The moderating effect of individual level collectivist values on brand loyalty. (2014). Newman, Alex ; Liu, Martin ; Thompson, Frauke Mattison .
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  1. .

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  2. Factors Affecting Online Impulse Buying: Evidence from Chinese Social Commerce Environment. (2018). Hui, Peng ; Akram, Umair ; Yan, Chen ; Khan, Muhammad Kaleem.
    In: Sustainability.
    RePEc:gam:jsusta:v:10:y:2018:i:2:p:352-:d:129439.

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  3. Why People Are Not Willing to Let Their Children Ride in Driverless School Buses: A Gender and Nationality Comparison. (2018). Winter, Scott R ; Rice, Stephen ; Anania, Emily C ; Pierce, Matthew ; Walters, Nathan W ; Milner, Mattie N.
    In: Social Sciences.
    RePEc:gam:jscscx:v:7:y:2018:i:3:p:34-:d:133982.

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  4. A Review of Resource Theories and Their Implications for Understanding Consumer Behavior. (2017). Dorsch, Michael J ; Kazemi, Ali ; Tornblom, Kjell Y.
    In: Journal of the Association for Consumer Research.
    RePEc:ucp:jacres:doi:10.1086/688860.

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  5. Evaluating Wedding Banquet Halls Using a Novel Multiple-Criteria Decision-Making Model. (2017). Peng, Man-Ching ; Wang, Ru-Yu .
    In: Advances in Management and Applied Economics.
    RePEc:spt:admaec:v:7:y:2017:i:5:f:7_5_2.

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  6. Mobile service consumption values: an exploratory mixed-method study. (2017). Lee, Euehun ; Han, Semi.
    In: Information Technology and Management.
    RePEc:spr:infotm:v:18:y:2017:i:4:d:10.1007_s10799-016-0263-7.

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  7. The Role of Utilitarian and Hedonic Values on Users Continued Usage and Purchase Intention in a Social Commerce Environment. (2017). Chen, Wen-Kuo ; Chang, Dong-Shang.
    In: Journal of Economics and Management.
    RePEc:jec:journl:v:13:y:2017:i:2:p:193-220.

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  8. Examination of the Relationship between Luxury Value Perception and Shopping Motivations: Turkey Sample. (2017). Kurnaz, Aysel.
    In: International Journal of Marketing Studies.
    RePEc:ibn:ijmsjn:v:9:y:2017:i:5:p:108-124.

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  9. Influences of the perceived value on actual repurchasing behavior: Empirical exploration in a retailing context. (2017). Lombart, Carole ; Mencarelli, Remi.
    In: Post-Print.
    RePEc:hal:journl:hal-01592035.

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  10. Measuring the factors that contribute to the quality of services in the restaurants in Republic of Macedonia. (2017). Zendeli, Mislim ; Vanikj, Blagica.
    In: European Journal of Economics and Business Studies Articles.
    RePEc:eur:ejesjr:188.

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  11. Happy grocery shopper: The creation of positive emotions through affective digital signage content. (2017). Garaus, Marion ; Manzinger, Sandra ; Wagner, Udo.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:124:y:2017:i:c:p:295-305.

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  12. Deconstructing the shopping experience of tourists to the Dubai Shopping Festival. (2016). Peter, Sangeeta ; Wright, Len Tiu ; Anandkumar, Victor.
    In: Cogent Business & Management.
    RePEc:taf:oabmxx:v:3:y:2016:i:1:p:1199109.

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  13. The online framing effect: the moderating role of warning, brand familiarity, and product type. (2016). Chang, Shi-Han ; Chen, Yi-Fen.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:16:y:2016:i:3:d:10.1007_s10660-015-9206-3.

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  14. The Emotional States of the Consumer in Stores: The PA (Pleasure-Arousal) Adapted to the Algerian Context. (2016). Elbachir, Sabrina ; Chenini, Abderrahmane .
    In: Expert Journal of Marketing.
    RePEc:exp:mkting:v:4:y:2016:i:1:p:10-19.

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  15. Debunking legendary beliefs about student samples in marketing research. (2016). Ortinau, David J ; Espinosa, Jennifer A.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:8:p:3149-3158.

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  16. The antecedents and influences of airline loyalty programs: the moderating role of involvement. (2015). Chen, I ; Wang, Edward.
    In: Service Business.
    RePEc:spr:svcbiz:v:9:y:2015:i:2:p:257-280.

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  17. Sonic branding in sport: A model for communicating brand identity through musical fit. (2015). Ballouli, Khalid ; Heere, Bob.
    In: Sport Management Review.
    RePEc:eee:spomar:v:18:y:2015:i:3:p:321-330.

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  18. The influence of relationship marketing investments on customer gratitude in retailing. (2015). Huang, Min-Hsin .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:6:p:1318-1323.

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  19. Cognitive fit, retail shopper confusion, and shopping value: Empirical investigation. (2015). Kummer, Claudia ; Wagner, Udo ; Garaus, Marion .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:5:p:1003-1011.

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  20. The Value for the Consumer in Retail. (2015). Chamie, Beatriz Cavalcante ; Ikeda, Ana Akemi .
    In: Brazilian Business Review.
    RePEc:bbz:fcpbbr:v:12:y:2015:i:2:p:46-65.

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  21. Le emozioni come variabile di segmentazione e fattore di moderazione della soddisfazione in ambito museale. (2014). del Chiappa, Giacomo ; Atzeni, Marcello ; Melis, Giuseppe .
    In: MERCATI E COMPETITIVITÀ.
    RePEc:fan:mcmcmc:v:html10.3280/mc2014-004003.

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  22. The Effect of Kiosks Service Quality and Kiosk Product Quality on Customer Satisfaction. (2014). Saeheng, Nitchara .
    In: ERES.
    RePEc:arz:wpaper:eres2014_194.

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  23. Research note: E-store image, perceived value and perceived risk. (2013). Chang, En-Chi ; Tseng, Ya-Fen .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:7:p:864-870.

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  24. Shopping well-being at the mall: Construct, antecedents, and consequences. (2013). Chebat, Jean-Charles ; El Hedhli, Kamel ; Sirgy, Joseph M..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:7:p:856-863.

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  25. Development of new empirical insights in consumer–retailer relationships within online and offline retail environments: Introduction to the special issue. (2013). Babin, Barry J. ; Chebat, Jean-Charles ; Ortinau, David J..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:7:p:795-800.

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  26. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. (2013). Azila-Gbettor, Edem Maxwell ; Simon Mesa Kwodjo Avorga, ; Danku, Lydia Sylvia ; Atatsi, Eli Ayawo .
    In: International Review of Management and Marketing.
    RePEc:eco:journ3:2013-04-3.

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  27. Antecedents of emotional attachment to brands. (2011). Grisaffe, Douglas B. ; Nguyen, Hieu P..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:10:p:1052-1059.

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  28. Shopping behaviour and attribute evaluation of expatriates - a cross-cultural study. (2011). Kemperman, Astrid ; Janssen, Ingrid ; Wijnen, Geri .
    In: ERES.
    RePEc:arz:wpaper:eres2011_70.

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  29. Perceived Benefits of Loyalty Programs: Scale Development and Implications for Relational Strategies. (2010). Mimouni-Chaabane, Aida ; Volle, Pierre ; mimouni -Chaabane, Aida .
    In: Post-Print.
    RePEc:hal:journl:halshs-00638594.

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  30. Person-place congruency in the Internet Banking context. (2010). Koritos, Christos ; Gounaris, Spiros ; Vassilikopoulou, Katerina .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y::i:9-10:p:943-949.

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  31. Female consumers: Decision-making in brand-driven retail. (2010). Granot, Elad ; Brashear, Thomas G. ; Greene, Henry .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y:2010:i:8:p:801-808.

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  32. How can shopping mall management best capture mall image?. (2010). Chebat, Jean-Charles ; Grzeskowiak, Stephan ; Sirgy, Joseph M..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y:2010:i:7:p:735-740.

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  33. Perceived benefits of loyalty programs: Scale development and implications for relational strategies. (2010). Mimouni-Chaabane, Aida ; Volle, Pierre ; mimouni -Chaabane, Aida .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y:2010:i:1:p:32-37.

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  34. Store-evoked affect, personalities, and consumer emotional attachments to brands. (2010). Rose, Gregory ; Limon, Yonca ; Orth, Ulrich R..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y:2010:i:11:p:1202-1208.

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  35. Developing and validating a psychometric shopper-based mall equity measure. (2009). Chebat, Jean-Charles ; El Hedhli, Kamel .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:6:p:581-587.

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  36. How quality, value, image, and satisfaction create loyalty at a Chinese telecom. (2009). Babin, Barry J. ; Griffin, Mitch ; Lai, Fujun.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:10:p:980-986.

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  37. Does customer sex influence the relationship between perceived quality and share of wallet?. (2008). Babakus, Emin ; Yavas, Ugur .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:61:y:2008:i:9:p:974-981.

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  38. Hedonic and utilitarian shopping goals: The online experience. (2008). Bridges, Eileen ; Florsheim, Renee.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:61:y:2008:i:4:p:309-314.

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  39. Should I stay or should I go? Mood congruity, self-monitoring and retail context preference. (2007). Isen, Alice M. ; Deshpande, Rohit ; Puccinelli, Nancy M..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:60:y:2007:i:6:p:640-648.

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  40. In-store music and consumer-brand relationships: Relational transformation following experiences of (mis)fit. (2006). Lim, Elison Ai Ching, ; Terziovski, Mile ; Morrison, Michael ; Beverland, Michael.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:59:y:2006:i:9:p:982-989.

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  41. Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes. (2006). Reynolds, Kristy E. ; Jones, Michael A. ; Arnold, Mark J..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:59:y:2006:i:9:p:974-981.

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  42. Setting the tone with the tune: A meta-analytic review of the effects of background music in retail settings. (2006). Garlin, Francine V. ; Owen, Katherine.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:59:y:2006:i:6:p:755-764.

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  43. The effects of utilitarian and hedonic online shopping value on consumer preference and intentions. (2006). Lee, Eun-Ju ; Overby, Jeffrey W..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:59:y:2006:i:10-11:p:1160-1166.

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  44. Relationship marketing and consumer switching behavior. (2005). Chiu, Hung-Chang ; Li, Yu-Chuan ; Hsieh, Yi-Ching ; Lee, Monle .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:58:y:2005:i:12:p:1681-1689.

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  45. Cross-cultural mall shopping values and habitats: A comparison between English- and French-speaking Canadians. (2004). Chebat, Jean-Charles ; Michon, Richard.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:57:y:2004:i:8:p:883-892.

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  46. THE FOUR DIMENSIONAL IMPACT OF COLOR ON SHOPPERS’ EMOTIONS. (2003). Geuens, Maggie ; BRENGMAN, M..
    In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
    RePEc:rug:rugwps:03/204.

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  47. Impact of ambient odors on mall shoppers emotions, cognition, and spending: A test of competitive causal theories. (2003). Chebat, Jean-Charles ; Michon, Richard.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:56:y:2003:i:7:p:529-539.

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  48. Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events. (2002). Hightower, Roscoe Jr, ; Baker, Thomas L. ; Brady, Michael K..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:9:p:697-707.

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  49. Webscape: A Theoretical Framework of Web Site Design Impact on Consumers Responses. (2001). Gonzalez, Christine ; Galan, Jean-Philippe.
    In: Economics Papers from University Paris Dauphine.
    RePEc:dau:papers:123456789/4266.

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  50. Mobile service consumption values: an exploratory mixed-method study. (). Lee, Euehun ; Han, Semi.
    In: Information Technology and Management.
    RePEc:spr:infotm:v::y::i::d:10.1007_s10799-016-0263-7.

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