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Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events. (2002). Hightower, Roscoe Jr, ; Baker, Thomas L. ; Brady, Michael K..
In: Journal of Business Research.
RePEc:eee:jbrese:v:55:y:2002:i:9:p:697-707.

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  3. Experiencing awe, engaging in extreme sports: Incidental awe as an effective promoter for extreme sports engagement. (2024). Li, Ruoxi ; Chen, Juan ; Huang, Qian ; Liu, Jingtong.
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  4. Customer Experience in Sports Centres: Adaptation and Validation of a Measurement Scale. (2023). Rico, Gabriel Martinez ; Parra-Camacho, David ; Garcia-Pascual, Fernando.
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  5. The Moderating Effect of Self-Efficacy on Fitness Use Innovativeness and Usage Pattern. (2022). Chang, Ching-Hung ; Shu, Shih-Tung ; Ma, Shang-Chun ; Satjawathee, Theeralak.
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  6. Rethinking Sustainability Hotel Branding: The Pathways from Hotel Services to Brand Engagement. (2022). Chen, Ja-Shen ; Hou, Chieh-Chih ; Tsou, Hung-Tai ; Ngo, Minh-Chau.
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  21. Analyzing Consumer Loyalty through Service Experience and Service Convenience: Differences between Instructor Fitness Classes and Virtual Fitness Classes. (2020). Galvez-Ruiz, Pablo ; Garcia-Fernandez, Jeronimo ; Baena-Arroyo, Manuel Jesus ; Grimaldi-Puyana, Moises.
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  25. Influence of Brand Image of a Sports Event on the Recommendation of Its Participants. (2020). Calabuig Moreno, Ferran ; Alguacil, Mario ; Cevallos, Daniel Martinez.
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  28. Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research. (2020). Klaus, Phil ; Hickman, Ellie ; Manthiou, Aikaterini.
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  30. Does virtual discussion of a retail space affect the economic outcomes of the retail stores? The dynamics among retail environment, economic performances, and the perceived characteristics of the trad. (2020). Gim, Taehyoung Tommy ; Yi, Yunmyong.
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  30. How habit and satisfaction affects player retention for online gambling. (2006). Jolley, Bill ; Mizerski, Richard ; Olaru, Doina.
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  31. Internal-market orientation and its measurement. (2006). Gounaris, Spiros P..
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  32. Evolution technologique et qualité :Impact de lutilisation des sites Web sur la qualité perçue en magasin. (2005). Rolland, Sylvie.
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  33. Customer-oriented improvement and evaluation of supply chain processes supported by simulation models. (2005). Reiner, Gerald .
    In: International Journal of Production Economics.
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  34. Customer delight in a retail context: investigating delightful and terrible shopping experiences. (2005). Lueg, Jason E. ; Ponder, Nicole ; Arnold, Mark J. ; Reynolds, Kristy E..
    In: Journal of Business Research.
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  35. Examining the dynamics of consumer expectations in a Chinese context. (2005). Tam, Jackie L. M., .
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  36. The performance impact of marketing resources. (2005). Greenley, Gordon E. ; Cadogan, John W. ; Fahy, John ; Hooley, Graham J..
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  37. Expectations, performance, and citizen satisfaction with urban services. (2004). Van Ryzin, Gregg G..
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  38. Building consumer/arts institution relationships: An exploratory study in contemporary art museums. (2004). Aurier, Philippe ; Passebois, Juliette .
    In: International Review on Public and Nonprofit Marketing.
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  39. Behavioral dividend policy. (2003). Gurtler, Marc ; HARTMANN, NORA.
    In: Working Papers.
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  40. Sources, characteristics, and dynamics of postpurchase price complaints. (2003). Estelami, Hooman .
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  41. DO CHANGES IN CUSTOMER SATISFACTION LEAD TO CHANGES IN PERFORMANCE IN FOOD RETAILING?. (2003). Gomez, Miguel I. ; McLaughlin, Edward W. ; Wittink, Dick R..
    In: 2003 Annual meeting, July 27-30, Montreal, Canada.
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  42. Application of the European Customer Satisfaction Index to Postal Services. Structural Equation Models versus Partial Least Squares. (2002). Coenders, Germà ; O'Loughlin, Christina.
    In: Working Papers of the Department of Economics, University of Girona.
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  43. Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events. (2002). Hightower, Roscoe Jr, ; Baker, Thomas L. ; Brady, Michael K..
    In: Journal of Business Research.
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  44. Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes. (2002). Mothersbaugh, David L. ; Beatty, Sharon E. ; Jones, Michael A..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:6:p:441-450.

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  45. Performance-only measurement of service quality: a replication and extension. (2002). Cronin, J. Jr., ; Brand, Richard R. ; Brady, Michael K..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:1:p:17-31.

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  46. Value creation through entrepreneurial activity: A multiple constituency approach. (2002). Mair, Johanna.
    In: IESE Research Papers.
    RePEc:ebg:iesewp:d-0468.

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  47. Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study. (2001). Robertson, Christopher J. ; Brady, Michael K..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:51:y:2001:i:1:p:53-60.

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  48. A Longitudinal Analysis of Satisfaction and Profitability. (2000). Bernhardt, Kenneth L. ; Kennett, Pamela A. ; Donthu, Naveen.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:47:y:2000:i:2:p:161-171.

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  49. Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans. (1996). Fornell, Claes ; Johnson, Michael D. ; Nader, Georg.
    In: Journal of Economic Psychology.
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  50. The role of affect in consumer satisfaction judgments of credence-based services. (1996). Alford, Bruce L. ; Sherrell, Daniel L..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:37:y:1996:i:1:p:71-84.

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