The VSC IT Helpdesk is available to support students, staff, and faculty with technology requests. Our normal business hours are:
| VTSU/Shared Services | CCV | |
|---|---|---|
| Monday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Tuesday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Wednesday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Thursday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Friday | 8:00am – 4:30pm | 8:00am – 4:00pm |
| Saturday | no coverage | no coverage |
| Sunday | no coverage | no coverage |
Enter a support request ticket at any time by signing in to the ServiceDesk with your VSC username and password. Or use one of the buttons below to create a request using a template.
During normal business hours you can reach us by phone at 802-224-3003
To contact a location electronically, please use one of the ServiceDesk buttons above to submit a ticket. There are no location specific email addresses.
For on-site assistance requests, please include your name, preferred contact information, college id, your availability, and a brief description of the issue including your site, building, and room.
More Resources
For help outside of normal business hours, browse the support topics below.
Business Tools & Services
- Accessing the Online Employee Directory in UKG
- Apporto ( Web based virtual Windows desktop )
- Aviso
- Billing: Adding Authorized Users
- Bookstore FAQ
- Emergency Notification System Information
- File Management Best Practices
- Helpdesk
- Install Microsoft Office on your personal device
- LinkedIn Learning
- Microsoft 365
- Name, Pronouns, and Gender Identity Information
- Perceptive Content / Image Now
- Printing Emails
- Printing on Campus
- PyraMED Health System
- Self-Service
- Taking Screenshots
- Teaching Contracts in WebServices
- UKG / Human Resources
- VSC Portal
- ZendTo Secure File Sharing
We would love to hear from you
As we continue to improve the VSC IT support site, we would love to get your feedback. Please sign-in to the feedback form linked below to share your thoughts.