Curated hotels for travel agents.

With our ambitious growth plans we are seeking an enthusiastic and experienced sales/business development professional to drive our sales growth. The role will include onboarding new clients, maintaining relationships with a large database of travel agents/tour operators, identify business opportunities, negotiate, close business deals and maintain client relationships. To be successful in this role, the applicant requires excellent sales and communications skills, effective relationship building talent, good telephonic manners and a proven track record of exceeding monthly targets with experience in sales, new customer acquisitions and/or business development. Past or current experience working with a B2B travel company, hotel, hospitality is essential. The role calls for a consultative rather than hardcore sales mindset. Willingness to travel within the region is a must.

Desired skills, experience, and expectations

• Graduate and above.
• 3-5 yrs relevant experience in Business Development/Sales.
• Clarity of thoughts and words.
• Interactive and good at probing.
• Make timely, practical, effective decisions.
• To take initiative without being asked.
• Experience in B2B travel, tourism, hospitality or Hotel industry only.
• Good understanding of MS-Office tools.

Key skills and responsibilities

• Identifying new potential clients and on boarding them.
• Use proper channels to generate leads; promote Stuba offering and educate travel agents on the full use of our product.
• Proactively visit, call, and follow up with clients. Communicate with them regularly by phone, email, or other communication channels.
• Create and maintain a sales pipeline of qualified opportunities within the designated market or portfolio of accounts.
• Actively engage with prospects or customers to fully understand their business needs and identify and build new business opportunities, developing a strong business relationship with key decision makers and influencers.
• Update all account activities and new leads on CRM systems.
• Ability to remain focused, and follow-through on plans.
• Identify trendsetter ideas by researching industry trends.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

The ideal candidate must be a good team player, someone who holds great technical understanding about system architecture, DB architecture and technical guide. We are looking for someone who is highly motivated, organised and has good decision-making skills.

Desired skills, experience, and expectations

• Must have good verbal and written communication skill.
• Must have understanding the business case and scenarios.
• Requirement gathering and business understanding skill.
• Good to have knowledge in writing requirement documents or process and maintain documents.
• Contribute to maintain the knowledge repository.
• Good to have knowledge on Microsoft O365, Confluence, JIRA, Visio.
• Good to have basic knowledge of SQL and Mongo.

Key skills and responsibilities

• Be a part of team discussion.
• Conduct meetings with stake holders.
• Capture important meeting notes.
• Technical understanding and analysis with development team.
• Create technical guide, user manual, TRS, FRS.
• Must be aware about SDLC/ Agile Methodology/Waterfall Model.
• Must have knowledge of wireframes, flowchart, and algorithm.
• Create technical diagrams and maintain documents.
• Identify the Business use case for the gathered requirement.
• Communicate the status of the project on timely manner within and outside the team.
• Make use of wire frames / flow chart tools.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

We believe people are our key asset and with our ambitious growth plans we are seeking a dedicated and experienced Sales & Support professional. The successful candidate will provide assistance and support to sales team, build relationships, identify opportunities to optimise existing processes and streamline them, act as a main point of contact for the escalations between client & customer service team or client & finance team and resolve them
by ensuring smooth collaboration.
To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of handling escalations, training, and managing administrative tasks. Past or current experience working in the international market will be an added advantage.

Desired skills, experience, and expectations

• Bachelors in any discipline.
• Minimum 2 years in Sales & Support or Coordinator based roles.
• Good verbal and written communication skills.
• Excellent knowledge of using MS-Office tools, especially Word and Excel.
• Good understanding of Sales & Customer Services practices.
• Good in research, internet savvy and has analytical mindset.

Key skills and responsibilities

• Monitor travel agent’s customer service tickets and coordinate with internal teams to resolve them.
• Reply to travel agent’s queries with a proper response, guidance and be an escalation point of contact.
• Keep Sales team posted about customer service tickets which can be an escalation and prioritise them
  with Operations team before they are critical.
• Provide feedback on customer pain-points to sales team for enhancing the experience of travel agent &
  sales team.
• Be focused, proactive and have problem solving mindset to help travel agents and sales teams.
• Ability to work in different time zones to interact with sales teams and travel agents depending on the
  business requirements.
• Create new accounts of travel agents for the sales team.
• Update any records of travel agents if there are any changes requested by the travel agent or sales team.
• Coordinate with marketing team and share up to date contacts of travel agent database.
• Help travel agent with making new bookings if there are any issues and challenges for them.
• Conduct training sessions with travel agents and new employees in Sales team.
• Prepare and send monthly / quarterly reports to key clients.
• Analyse sales report daily and keep sales team posted with key points & observations to help them make
  decision and notify travel agents.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Senior Customer Service Executive is responsible for managing supplier disputes and handling post-travel
complaints from beginning to end. The goal is to ensure a high supplier recovery rate and deliver comprehensive
after-care service to clients. We pride ourselves on our products and service offerings, leading to a low complaint
ratio. We aim to resolve issues before check-in or at the very least, before check-out. On rare occasions
when complaints arise, they are taken seriously with thorough investigations to ensure client satisfaction. The role
involves ensuring effective cross-department collaboration to establish liability for booking issues and
discrepancies, appropriate compensation from suppliers, and identifying patterns to prevent recurring complaints.
This approach ensures fair and reasonable resolutions to clients, recovers losses from suppliers where applicable,
ensures compliance with industry guidelines, and prevents similar issues from recurring.

Desired skills, experience, and expectations

• Minimum of 2 years’ experience in managing supplier communication, disputes, escalations, and customer
  complaints, either independently or as part of a team.
• Solid understanding of company terms & conditions, supplier commercial agreements, and industry
  guidelines with the ability to work within and apply them when necessary to ensure compliance.
• Excellent written and sound verbal English communication skills with a strong attention to detail and a
  commitment to quality.
• Exceptional communication skills in listening, rapport building, empathy, negotiation, collaboration and
  persuasion to achieve satisfactory outcomes at minimal cost to the business.
• Proficiency in MS Word and Excel; working knowledge of CRM systems is preferred.
• Ability to use own initiative in managing supplier disputes and end-to-end complaints, while also working
  effectively as part of a team to achieve the best outcomes for both clients and the business.
• Proven ability to multitask, prioritize, and thrive in a busy, high-pressure environment.
• Natural problem-solving skills with the ability to interpret data and make decisive actions to ensure client
  satisfaction with timely and reasonable solutions.

Key skills and responsibilities

• Manage Supplier Disputes: Handle communication with suppliers to resolve disputes efficiently and
  effectively.
• Handle Post-Travel Complaints: Address and resolve post-travel complaints from customers, ensuring
  their satisfaction with the outcome.
• Conduct Thorough Investigations: Investigate complaints thoroughly to determine the cause and
  appropriate resolution.
• Ensure Compensation from Suppliers: Secure compensation from suppliers when appropriate to
  address customer complaints.
• Identify and Address Patterns: Analyze complaints to identify patterns and implement measures to
  prevent recurrence.
• Collaborate Across Departments: Work with other departments to establish liability for booking issues
  and discrepancies.
• Provide Fair Resolutions: Ensure that resolutions to complaints are fair, reasonable, and satisfactory for
  customers.
• Recover Losses: Recover losses from suppliers where applicable to minimize the financial impact on the
  business.
• Ensure Compliance: Adhere to company terms & conditions, supplier commercial agreements, and
  industry guidelines.
• Customer Satisfaction: Ensure that customers are satisfied with the resolution of their complaints
  through effective communication and problem-solving skills.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

This role will form a pivotal part of Stuba’s API connectivity team, bringing on board the many new API integrations that power Stuba’s continued growth. You will be providing expert knowledge of our API to help customers with their IT projects such as websites, travel distribution technologies & other new innovations.

Desired skills, experience, and expectations

• Good written and verbal communication skills (English)
• Experience providing excellent customer service
• A working understanding of XML API’s
• Excellent attention to detail
• Intermediate Excel skills
• Excellent problem-solving
• Knowledge of all Microsoft Office products
• Previous experience in the Travel and Tourism Industry

Key skills and responsibilities

• Oversee all customer and software house API integrations from initiation to go-live
• Answer customer integration queries quickly and accurately, whilst delivering the exemplary customer service standards Stuba is recognised for
• Attend integration kick off calls
• Maintain and build upon integrator resources
• Improve processes to reduce length of time taken to onboard API customers
• Provide periodic reports on progress to management

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Desired skills, experience, and expectations

• Ability to motivate self and others, with strong people leadership skills.
• Operations, call centre, Customer Service, or relevant experience within a process driven environment with proven responsibility of multi-sites / projects required.
• Ability to deliver, monitor and report on individual and team service KPI’s regularly and upon request. 
• Where required to take corrective action and/or proactive measures to ensure KPI’s are delivered.
• Ensure that all operational resources are optimised within budget by forecast capacity planning and have tactics in place for unplanned events.
• Excellent phone manner and written communication with experience in Customer Care required.
• Demonstrates confident and professional manner with the ability to manage conflict, negotiate and influence at all levels.
• Excellent investigative and analytical skills with ability to find repeat patterns and reoccurring issues from data collected to drive Customer Services efficiencies.
• Be customer service advocate across the business, able to both quantify issues and identify opportunities, overcoming challenges when finding solutions to drive operational efficiencies.
• Proficient in MS Word and Excel with working knowledge of MS Outlook desired.
• A problem solver with the ability to think on your feet, empowered to take decisive action when required to ensure that the customer is satisfied and the right, reasonable solution is provided timely.
• Ability to work well in a busy pressurised environment.
• Passion for providing excellent customer service, driving operational efficiencies and working within the travel industry.
• Telecoms and email management experience advantageous.

Key skills and responsibilities

• Manage, motivate and develop the Customer Support team ensuring excellent levels of customer service by;
• Handling escalation issues and difficult situations in a calm and professional manner liaising with all parties involved.
• Responsibility for escalated product, system or service problems from the team.
• Supporting the team to exceed individual and team targets and KPI’s.
• Hands on support during busy times and providing holiday and sickness cover across both teams.
• Completing and keeping up to date the team work rota to ensure all office hours are covered.
• Energising your team to achieve high levels of motivation on a daily basis.
• Perform individual 1 to 1’s, probation period, absence, holiday, performance and all other day to day general staff management.
• Ensure all members of the team are fully trained and competent in all aspects of their role.
• Providing and monitoring new starter training, on-going training and coaching for the team.
• Ensuring team members are confident in selling and upselling products to our customers.
• Implementing and updating procedures and policies. 
• Regular assessment and quality control of team’s performance including monitoring of emails and telephone calls and giving constructive feedback to assure their adherence with all regulations and expected standards of service.
• Act as the point of contact for team members for various queries.
• Build strong relationships with trade partners and 3rd party suppliers.
• Proven experience managing performance improvements in all aspects of customer delivery through communications and support activity. 
• Ensuring Duty Manager email inbox is always up to date. 
• Ensure deadlines are met and standard of work is consistently high.
• To be able to deal with difficult situations in a professional manner. 
• Recommend potential products or services that best suit the customer’s needs.
• Meet the objectives and performance measures within the company guidelines.
• Pro-active planning and management of resources to meet demand cycles, managing monthly rotation and holidays.
• Provide Out of Hours, Weekend and Bank Holiday cover on a rotation basis if necessary.
• General office administration duties as per the needs and changes of the business such as Monthly payroll adjustments; new starter recruitment; new starter/leaver set up) 
• Represent the company internally and externally in a positive and ‘lead by example’ way.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Kindly note: This role is only open to residents of Pune and not for relocations.

Desired skills, experience, and expectations

• Graduate and above
• 2 to 5 years relevant experience in Client Relationship Management
• Excellent command over written and verbal English
• Good understanding of MS-Office tools
• Clarity of thoughts and words
• Planning efficiently while avoiding analysis paralysis
• Interactive and good at probing
• Flexibility to work in rotational shifts
• Make timely, practical, effective decisions
• To take initiative without being asked
• Experience in using any CRM system
• Experience in travel, tourism, hospitality and bank would be a valuable add on

Key skills and responsibilities

• Efficient dealing of support cases which are assigned for completion
• To acknowledge and revert to participant questions, as well as question participants to obtain full understanding of the situation
• Responsible for complex problem resolution
• Maintain accurate documentation of all cases and CRM updated
• Creating and improving procedures
• Ability to remain focused, and on top of client and supplier follow ups
• Take ownership and responsibility for customer issues
• To prioritize assignments in hand and ability to multi-task even in critical situations
• Is open to and responds flexibly to change
• Willingness to roll up sleeves and foster cross-functional and cross business teamwork
• Seeks and shares job-relevant learning, developmental experiences, and feedback to enhance performance

Everyone is welcome
Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Kindly note: This role is only open to residents of Pune and not for relocations.