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Plivo
Delivery delay on Outbound toll-free SMS towards Dish Network and Evolve Cellular Network.
Update - We are continuing to work on a fix for this issue.
Sep 12, 2024 - 22:41 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 12, 2024 - 22:34 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Dish Network in the US region and Evolve Cellular Network. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#71657, 71738
Sep 06, 2024 - 04:33 UTC
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers Sep 19, 2024 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
19th September 2024 03:00 - 19th September 2024 07:00 UTC
18th September 2024 20:00 - 19th September 2024 00:00 PDT

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#71353
Posted on Aug 30, 2024 - 22:15 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers Sep 26, 2024 03:00-07:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
26th September 2024 03:00 - 26th September 2024 07:00 UTC
25th September 2024 20:00 - 26th September 2024 00:00 PDT

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#71354
Posted on Aug 30, 2024 - 22:16 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Sep 17, 2024

No incidents reported today.

Sep 16, 2024
Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests in US
Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 UTC
Scheduled - Dear Valued Customer,

One of our campaign registry partners is performing planned maintenance on their service, which may cause delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the United States.

When is the maintenance?
16th September 2024 06:00 - 16th September 2024 12:00 UTC
15th September 2024 23:00 - 16th September 2024 05:00 PDT

What services will be affected?
10DLC

What is the impact?
Delay in processing Campaign registration requests.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#72297
Sep 16, 05:50 UTC
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US phone numbers
Completed - The scheduled maintenance has been completed.
Sep 13, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound SMS towards US phone numbers. During this maintenance, there could be a delay in delivery of messages.

When is the maintenance?
13th September 2024 05:00 - 13th September 2024 07:00 UTC
12th September 2024 22:00 - 13th September 2024 00:00 PDT

What services will be affected?
Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during the maintenance window.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com
#72194
Sep 13, 04:40 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
13th September 2024 03:00 - 13th September 2024 07:00 UTC
12th September 2024 20:00 - 13th September 2024 00:00 PDT

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#71903
Sep 10, 00:30 UTC
Sep 12, 2024
Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards US phone numbers
Completed - The scheduled maintenance has been completed.
Sep 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS towards US phone numbers. During this maintenance, there could be a delay in delivery of messages.

When is the maintenance?
12th September 2024 06:00 - 12th September 2024 10:00 UTC
11th September 2024 23:00 - 12th September 2024 04:00 PDT

What services will be affected?
Inbound/Outbound MMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during the maintenance window.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com
#72110
Sep 12, 05:33 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 10, 00:29 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 10, 00:28 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
12th September 2024 03:00 - 12th September 2024 07:00 UTC
11th September 2024 20:00 - 12th September 2024 00:00 PDT

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#71352
Aug 30, 22:14 UTC
Delay in processing 10DLC Campaign requests in US
Resolved - This incident has been resolved.
Sep 12, 05:46 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#72072
Sep 11, 22:13 UTC
Sep 11, 2024
Delivery delay on inbound/outbound SMS towards US and Canada phone numbers
Resolved - This incident has been resolved.
Sep 11, 06:25 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently facing delays with inbound/outbound SMS to US and Canada phone numbers. Users may experience intermittent connectivity issues when sending or receiving SMS messages to and from US and Canada phone numbers.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#71980
Sep 11, 02:56 UTC
Sep 10, 2024
Scheduled Maintenance : Service degradation on Voice Calls in the Singapore region
Completed - The scheduled maintenance has been completed.
Sep 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 14:00 UTC
Scheduled - Dear Valued Customer,

One of our carrier in Singapore is performing planned maintenance on their service which might impact Inbound and Outbound calls on the Singapore domestic routes. Calls originating from International Caller IDs towards Singapore will not be impacted.

When is the maintenance?
10th September 2024 14:00 - 10th September 2024 17:00 UTC
10th September 2024 07:00 - 10th September 2024 10:00 PDT

What services will be affected?
Inbound/Outbound Calls

What is the impact?
Inbound and outbound calls on the Singapore domestic routes would be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#71389
Sep 2, 06:25 UTC
Intermittent failures on 10DLC brand creation
Resolved - This incident has been resolved.
Sep 10, 08:04 UTC
Investigating - Dear Valued Customer,

We are observing intermittent failures on 10DLC brand creation. Users are not able to register brands to create new campaigns. Existing brands will not face this issue.

We are actively working with our team to get this issue resolved as earliest possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Sep 9, 23:21 UTC
Sep 9, 2024
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Sep 5, 2024
Scheduled Maintenance : Service degradation on Voice Calls in the Singapore region
Completed - The scheduled maintenance has been completed.
Sep 5, 15:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 14:00 UTC
Scheduled - Dear Valued Customer,

One of our carrier in Singapore is performing planned maintenance on their service which might impact Inbound and Outbound calls on the Singapore domestic routes. Calls originating from International Caller IDs towards Singapore will not be impacted.

When is the maintenance?
5th September 2024 14:00 - 5th September 2024 15:59 UTC
5th September 2024 07:00 - 5th September 2024 08:59 PDT

What services will be affected?
Inbound/Outbound Calls

What is the impact?
Inbound and outbound calls on the Singapore domestic routes would be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#71388
Sep 2, 06:04 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US phone numbers
Completed - The scheduled maintenance has been completed.
Sep 5, 10:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 06:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound SMS towards US phone numbers. During this maintenance, there could be a delay in delivery of messages.

When is the maintenance?
05th September 2024 06:00 - 05th September 2024 12:00 UTC
04th September 2024 23:00 - 05th September 2024 5:00 PDT

What services will be affected?
Inbound/Outbound SMS.

What is the impact?
Message delivery degradation with inconsistent delivery times during the maintenance window.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#71569
Sep 5, 05:36 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers
Completed - The scheduled maintenance has been completed.
Sep 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 03:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
5th September 2024 03:00 - 5th September 2024 07:00 UTC
4th September 2024 20:00 - 5th September 2024 00:00 PDT

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#71351
Aug 30, 22:12 UTC
Sep 4, 2024
Delivery delay on Outbound toll-free MMS towards US phone numbers
Resolved - This incident has been resolved.
Sep 4, 12:01 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Sep 4, 09:44 UTC
Identified - Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.
Sep 4, 07:40 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free MMS delivery delays towards T-Mobile phone numbers in the US region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#71513
Sep 4, 07:37 UTC
Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests in the US
Completed - The scheduled maintenance has been completed.
Sep 4, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our campaign registry partners is performing planned maintenance on their service, which may cause delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the United States.

When is the maintenance?
04th September 2024 04:00 - 04th September 2024 12:00 UTC
03rd September 2024 21:00 - 04th September 2024 05:00 PDT

What services will be affected?
10DLC

What is the impact?
Delay in processing Campaign registration requests.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#71329
Aug 30, 14:26 UTC
Sep 3, 2024

No incidents reported.

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