Tools

Getting Along Toolkit: Practical Techniques for Dealing with Difficult People at Work

Learn how to work productively with even the most difficult of colleagues. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, causing us to disengage. Too often we grin and bear it as if...

Lucky Ones Coffee: Employing People with Disabilities (Multimedia Case)

Katie Holyfield and Taylor Matkins founded The Lucky Ones Coffee in 2017 with a mission to create jobs in Park City, Utah for people with intellectual and developmental disabilities. The company quickly earned strong support from the local community, and...

Cristina Ventura: The Career of a Catalyst (Multimedia Case)

This multimedia case follows the career of Chief Catalyst Officer for the Lane Crawford Joyce Group (LCJG), Cristina Ventura. After beginning her career in luxury in Europe and Asia, Ventura was recruited in 2011 to open Apple's flagship stores in Hong...

Vinalhaven: The Downtown Project (Multimedia Case)

Vinalhaven is an island community located approximately 12 miles off the coast of Maine. The island has a year-round population of about 1,300 people as of 2022, with an additional 3,000 people who reside on the island in the summer months. The two...

Freelancer, Ltd. (Multimedia Case)

Over the course of the 2010s, the rapid advancement of mobile technologies and the rise of online freelancing platforms seemed to portend a radical transformation of labor markets into on-demand, flexible talent pools. Even though several Fortune 500...

Moderna (Multimedia Case)

This multimedia case follows the story of Moderna and it's entry into vaccine development in the wake of the COVID-19 pandemic. In summer 2020, Stephane Bancel, CEO of biotech firm Moderna, faces several challenges as his company races to develop a...

Success Academy Charter Schools (Multimedia Case)

This stand-alone multimedia case follows the story of Eva Moskowitz and Success Academy, a network of high-performing charter school in New York City. As a New York City councilor between 1999 and 2006, Moskowitz became frustrated over the inertia and...

Lupoli Companies: Riverwalk - Making an Impact (Multimedia Case)

This multimedia case follows Sal Lupoli, President & CEO of Lupoli Companies. Lupoli was approaching the 20th anniversary of Riverwalk, an ambitious development project to help revitalize the struggling city of Lawrence, Massachusetts. While Lupoli had a...

West Coast Chill (Multimedia Case)

The fall of 2010 marked the 20th year that Mitchell Joseph, a fourth generation beverage executive, serial entrepreneur, and the founder of the Joseph Company (the "Company"), had been working on developing the technology for a self-chilling can...

Tyra Banks: Personal Branding (Multimedia Case)

Tyra Banks, an American model and internationally recognized celebrity, built a strong personal brand over the course of her career. Since her debut, she tried her hand at high fashion and commercial modeling, fiction writing, and she hosted two very...

The Coca-Cola Company's Case for Creative Transformation (Multimedia Case)

In 2013, the Coca-Cola Company was awarded Creative Marketer of the Year by the Cannes Lions Festival (known as the "Oscar of Advertising") for the first time ever in history and nearly 50 years after the Festival's inception. Just one year before that,...

The Atavist: Reinventing the Book (Multimedia Case)

Atavist was incorporated in September 2010 with the goal of publishing digitally enhanced, narrative long-form non-fiction titles-'singles'-that could be read on mobile devices and e-readers. As of late 2011, sales had exceeded expectations, with two...

Measuring Impact at JUST Capital (Multimedia Case)

JUST Capital is a nonprofit organization that seeks to make public companies more "just" by measuring and ranking their overall impact on society, based on the priorities most important to the average American. This case examines JUST's strategy for...

Marquee: Reinventing the Business of Nightlife (Multimedia Case)

In January 2013, nightlife impresarios Jason Strauss and Noah Tepperberg are celebrating the re-opening of their famed New York City-based nightclub Marquee. While most clubs are over within their first one and a half years, Strauss and Tepperberg...

frog design (Multimedia Case)

The case follows the genesis and development of Palo, a radical urban communications hub designed to replace payphone booths in Manhattan, through a joint venture between frog design and the venture-backed firm LQD WiFi. The case explores the complexity...

Columbia's Final Mission V2 (Multimedia Case)

On February 1, 2003, the Shuttle Columbia disintegrated upon re-entry into the Earth's atmosphere, and the seven astronauts onboard lost their lives. Explores Columbia's final mission from the perspective of six key managers and engineers associated with...

BionX (Multimedia Case)

The BionX multimedia case introduces students to BionX Medical Technologies, a company founded in 2007 to create bionic solutions that "restored normalized limb function and improved quality of life" for people with amputations or other mobility...

Bioinspiration at the San Diego Zoo (Multimedia Case)

Traditionally, human ingenuity has been considered the main source of innovation. However, recent research and the development of new products by firms as diverse as P&G, Speedo and Nike has shown that nature can provide inspiration for new innovative...

Zeynep Ton: The Good Jobs Strategy (Multimedia Case)

In Zeynop Ton's 2014 book The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits, Ton showed how operational excellence enables companies to offer the lowest prices to customers while ensuring good jobs...

Victors & Spoils: "Born Open" (Multimedia Case)

Victors & Spoils (V&S), located in Boulder, Colorado, was the first advertising agency built on open innovation and crowdsourcing principles from the ground-up. V&S was co-founded in 2009 by John Winsor, Claudia Batten and Evan Fry, all former members of...

This Old House of Worship: St. Anthony Shrine (Multimedia Case)

This multimedia case asks students to consider how leaders of non-profit organizations manage difficult financial, operational, and cultural turnarounds. Since its founding in 1947, St. Anthony Shrine had been a central partner in serving the Downtown...

The Reinvention of Kodak (Multimedia Case)

The Eastman Kodak Company (Kodak) was a name familiar to most Americans. The company had dominated the film and photography industry through most of the 20th Century and was known for making affordable cameras (and the "Kodak Moment") and supplying the...

Street Symphony: Making Human Connections Through Music (Multimedia Case)

To Vijay Gupta, music was sacred. A highly accomplished and renowned violinist with The Los Angeles Philharmonic, Gupta believed the act of making and performing music was a deeply spiritual practice - one that had the power to heal audiences and...

Strategic Agility: Lessons from the Game of Poker (Multimedia Case)

This stand-alone multimedia case highlights Annie Duke, professional poker player, author, corporate speaker, and consultant in the decision-making space. As a speaker to business and professional groups since 2002, Duke combined her experience as a...

Strategic Agility: Lessons from Jazz (Multimedia Case)

This stand-alone multimedia case takes lessons from Jazz musician, Frank Barrett, to explore the intersection of innovation and improvisation. As a musical form, Jazz was often improvisational. Jazz originated in the United States in the late 19th and...

Slice Labs: Creating a Fraud-free Online Insurance Platform (Multimedia Case)

"Slice Labs: Creating a Fraud-Free Online Insurance Platform" engages students with the challenge of how to influence other parties to not engage in fraud in the context of digital insurance. The case is centered around Slice, a digital insurance company...

BOLT: Seed Venture Capital Firm (Multimedia Case)

BOLT is a different kind of seed venture capital firm built to serve the needs of early-stage startups at the intersection of hardware and software. In the past decade, the cost of entrepreneurial experimentation has dropped dramatically, particularly in...

Breakfast at the Paramount (Multimedia Case)

The Paramount is a 44-seat diner on Charles Street in the Beacon Hill neighborhood of Boston. A frequent "Best of Boston" award winner, the restaurant is a perennial favorite among locals and tourists, particularly for brunch on the weekends, when lines...

Bringing Ideas to Life: The Story of Paul English (Multimedia Case)

Paul English is one of the most imaginative innovators of his generation. This case explores his process of creative idea generation. The case includes an exercise for students to generate value-creating ideas from scratch.One year single-user license.

What's Next (Multimedia Case)

Is there a typical long-term career path for people who become entrepreneurs through acquisition? What choices do searchers and investors make subsequent to their first search? The former searchers profiled here identified five common longer-term career...

Entrepreneurship Through Acquisition: Brian's Journey (Multimedia Case)

This stand-alone multimedia case follows the entrepreneurial journey of Brian Bonk, Ph.D., a 2018 graduate of MIT and founder of Mercure Capital, LLC. Brian began his acquisition search in September 2017 and entered into an LOI agreement with Pel-Freez...

Megan Ming Francis: Leadership and Racial Injustice (Multimedia Case)

In this multimedia case, Megan Ming Francis, a professor in the Department of Political Science at the University of Washington (UW) and a visiting professor at the Harvard Kennedy School, discusses the roots of racial injustice and the need for change...

Matt Higgins: Resilience and Empathy in Negotiation (Multimedia Case)

This stand-alone multimedia case follows the story of entrepreneur and growth equity investor, Matt Higgins, from his origins in Queens to his experience on Shark Tank and work with Austism Speaks. Early childhood experiences of poverty and family...

Jon Fortt: The Art of Debate and Effective Communication (Multimedia Case)

This stand-alone multimedia case explores the art of communication in the space of negotiation. It follows the career journey of business journalist, media influencer, and co-anchor of CNBC's "Squawk Alley," Jon Fortt. He offers reflections on the race...

Ed Catmull: Lessons from Leading Pixar Animation Studios (Multimedia Case)

This stand-alone multimedia case follows Ed Catmull, cofounder of Pixar, after he was vice president at Lucasfilm. Catmull was honored with five Academy Awards®, including an Oscar of Lifetime Achievement for his technical contributions and leadership in...

Eataly: Reimagining the Grocery Store (Multimedia Case)

Within a few years of its operations, the Italian-based supermarket Eataly created a lot of buzz and excitement among consumers and media. Eataly's initial success was even more impressive in an industry known for its intense competition and low margins...

Debbie Millman: Designing a Meaningful Life (Multimedia Case)

This stand-alone multimedia case explores the career evolution of graphic designer and branding specialist, Debbie Millman. Millman is an author, educator, curator, and host of the podcast Design Matters. Millman has interviewed nearly 500 artists,...

Bozoma Saint John: Leading with Authenticity and Urgency (Multimedia Case)

In this multimedia case, Bozoma Saint John recounts numerous defining moments from her childhood and work experiences. We learn what empowered and inspired her to be her authentic self, to be vulnerable and open to new experiences, to find commonality...

Assessing Prediction Accuracy of Machine Learning Models (Multimedia Case)

This video describes how to assess the accuracy of machine learning prediction models, primarily in the context of machine learning models that predict binary outcomes, such as logistic regression, random forest, or nearest neighbor models. After...

Emma Dench: Leadership and Ancient Rome (Multimedia Case)

In this multimedia case, classics scholar Emma Dench guides us in understanding leadership insights that can be captured from historical figures and works dating back to Ancient Rome. We learn the language, ideas, and patterns of behavior that are...

The Tulsa Massacre and the Call for Reparations (Multimedia Case)

How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants, including Representative Regina Goodwin of Tulsa, believe they should be addressed through reparations and have consequently continued to push...

Management Communication Self-Paced Learning Program: Presenting Section

The Management Communications self-paced learning program provides you with the skills and guided practice necessary to master fundamental concepts in business communication. This course section follows the engaging storyline of a manager facing...

Prioritizing Assumptions and Risks: A Tool from "The Innovator's Guide to Growth"

Once you've identified the assumptions and risks that will either help or hinder the execution of your innovation, it's important to prioritize them. You can start by posing questions that will help you put your assumptions into categories.This tool is...

The Disrupt-o-Meter: A Tool from "The Innovator's Guide to Growth"

Using nine points of analysis, the Disrupt-o-Meter will help you quickly assess whether or not a proposed approach fits the basic pattern for disruptive innovation.This tool is adapted from "The Innovator's Guide to Growth: Putting Disruptive Innovation...

The Idea Resume: A Tool from "The Innovator's Guide to Growth"

No idea ever emerged perfectly formed from an innovator's head. Focusing your efforts, determining your strategic intent, and deciding how to achieve your strategic intent are important steps to follow when developing specific ideas.This tool is adapted...

Leaders Who Make a Difference: Joel Klein's Transformation of NYC's DOE, Day 1 (Multimedia Case)

Joel Klein takes over NYC's public schools and begins to reform the nation's largest system by depoliticizing, rationalizing management, and confronting the union so that the focus is on the kids. One year single-user license.

Marquee: The Business of Nightlife (Multimedia Case)

In December 2008, nightlife impresario Noah Tepperberg celebrated the fifth anniversary of his New York City nightclub Marquee. While most clubs are over within their first one-and-a-half years, Tepperberg has succeeded in keeping Marquee one of NYC's...

Leaders Who Make a Difference: Sam Palmisano's Smarter IBM: Day 1 (Multimedia Case)

Sam Palmisano explains the moves he made to transform IBM into a faster growing, more profitable company focused on IT solutions to the problems of companies, cities, and nations. One year single-user license.

HBR's Go to Market Tools: Pricing for Profit

WHAT PRICE IS RIGHT? Figuring out the best price for your product or service can be nerve-wracking. Your new product launch or marketing campaign's success--perhaps even your career advancement--may hinge on the price you choose. So how do you select a...

HBR's Go to Market Tools: Market Sizing

MARKET SIZE MATTERS. On the hook to launch your division's next great product or service? Need to convince higher ups that your product will fill that gaping revenue hole--and is worth the team's scarce marketing and product development resources? You...

Spreadsheet Modeling Self-Paced Learning Program: Excel 2013: Introductory Section

This course material is the Introductory Section from the complete Spreadsheet Modeling Online Course. he Introductory Section of the updated Spreadsheet Modeling Online Course: Excel 2013 provides an in-depth tour of the features and functions of...